What a turnaround Jeremy has been able to do t there. The service was superb! Dealing with Ron is…read moreexcellent! The communication with both him and his tech who came out to my boat was amazing. I would love to hire them to come to my office and see if they can turn that around. I am very impressed with the quality of the service and I would highly recommend them to my friends and colleagues

Longtime Customer - Extremely Disappointed with Declining Service…read more I've been a loyal customer of The Boat House for years and have purchased multiple boats from them--always on the promise from management that I'd be taken care of when it came to service and support. Unfortunately, that promise has been completely broken, and the quality of their service department has only gone downhill. Most recently, I brought my boat in for what should have been a simple repair. I was told it would be ready in a week or two, but nearly a month passed with no communication. I had to call repeatedly just to get updates, and every time I spoke with someone, the story changed--parts were ordered, then backordered; the boat was being worked on, then suddenly it wasn't. There was zero consistency and even less transparency. When I finally got the boat back, I was shocked at the condition it was returned in. It was filthy--greasy handprints on the seats, dirty footprints all over the deck, and it clearly hadn't been cleaned or cared for at all. I brought this up with the service department, and all I got was a casual "sorry," with no offer to fix it or make things right. To make matters worse, the original issue I brought the boat in for still wasn't fully resolved--and now there was a new issue that wasn't there before. Again, no urgency, no accountability, and no effort to deliver the kind of service they promise when selling boats. After spending millions of dollars with The Boat House over the years, this experience makes it painfully clear that customer loyalty means nothing to them. I will not be buying another boat from them again, and I strongly recommend that others look elsewhere if they expect any level of professionalism or long-term support.

Shrimp and oysters were great. The Sweet and Sour shrimp was really good after a day on the boat…read more Came with a member. The bottled water was also good. Thanks, Hamilton Harbor Yacht Club!

Beautiful Yacht club on the intercoastal waterway. Service was on point and food was delicious…read more You do have to come with a member in order to enjoy the place, but it was well worth it.

Fantastic shop the new mechanic Carl is absolutely great. He knows his stuff with bikes and treats…read moreyour machine like its his own.

Kevin is just a great guy to work with he generally cares about his customers and the service he…read moregives his top notch. He brings a level of integrity that you often don't see nowadays in his day-to-day transactions with his clientele. If you need repairs on your trolling motor don't hesitate to give him a call and make arrangements to have it serviced or replaced. His pricing is on level with anything you'll see you online and what's great about it is you have somebody here local in your corner if the day may come that your trolling motor needs a repair. Steve D'Onofrio

I worked for Jared for about 1 year, and didn't enjoy that time. Jared watches out for himself, but…read morenot his employee. I would shy away from his arrogance and mouth. I don't know for sure how many times things failed to get done on time. I worked multiple weekends to help get him ahead but was never appreciated for this and my pay wasn't given for the extra work!

Wow…read more Stopped for gas. My last stop of a 2300 mile trip. They didn't answer in the radio so I called on the phone to let them know I was coming in the front door with a pretty good headwind. A girl verified they indeed had fuel and hung up. Got to the dock and tied up, no one in sight. I start filling one tank and the pump is barely pumping. Stopped, gave it time to prime (half a dozen times) but couldn't get it to pump. Still no one around. Get back off the boat and go find a worker to help. She said she would be right out and I returned to my vessel. A few minutes later she approached my boat dragging a different fuel hose. She stops 5' short of my stern, extends her arm out and shoulder height and pulled the trigger to FULL. Aiming ahead of herself onto their floating dock she exclaims that this one working better. As gas is now splattering all over me, my boat, and their dock I was in awe when she handed me the nozzle and walked back towards the office. Sad to see just how bad society has completely lost respect for our environment. I totally blame management for the lack of proper training and employing people that have no business working there. It used to be a real job, a fuel dock worker. Now we let any warm body willing to work for minimum wages.

This is the greatest place. Gas, shrimp, friendly service, and beer on tap. Every time I fill…read moreup, it takes an hour hour because I sit on the dock and chill. One of Marco Islands best

I believe that at one time this operation ran a tight ship and had a pretty good name. That is not…read morethe case anymore. I just had the kind of buying experience you hope will never happen. It started with false advertising, leading to a bait-and-switch. They advertised a Sportsman with a 2019 Yamaha 250... After we started putting the deal together, we discovered that it was really a 2018. The Garmin was advertised as a 12-inch but turns out to be a 10-inch. All the information we had led us to believe a trailer was included. At the close, we found out it was not included. We had been told that they would have the engine records for us, but at the closing they discovered there were none. The financing was bizarre....The finance guy sat there and told me that 10% was a good rate and an $800 payment was good. This after their ad in Boat Trader showed a payment around 350 as doable. After we found that was just more BS we were told "it must be your credit". Don't think so... our credit at that time was over 800. There's more but just know these guys give used car salesmen a bad name.

I have been looking for 2-year-old Southport 33DC, fully loaded with less than 200 hours and like…read morenew. I gave Chris Walace a list of options on exactly what I wanted. I had three other brokers looking for me also. All but Chris gave up after a month or two. Chris Wallace sent me emails monthly if not weekly giving me updates. He finally found what I was looking for and had it brought to their lot. We closed the deal and had boat in the water in less than a month. The service staff did everything they could to get boat ready for a fast delivery.

great job with recovering my furniture, 5* and would hire for future projects. great communication…read moreand finished before quoted timeline.

Amazing job on a hard to fix sofa cushion, also completed ahead of schedule. Definitely recommend.read more

Excellent customer service and very friendly. Got in and out quickly. Very reasonably priced!read more

First time visiting to get my car looked at as the engine light went on. I dropped it off at 9am…read moreand they said it would be 2 hours so they gave me a courtesy lift back to work. I had not heard from them so called at 1:25pm asking what is happening and is my car done? No and still doing diagnostic and said they would call me back with a quote. I waited another 45 minutes and called them back asking if I will have my car today? It's Friday and they are closed on the weekend. The manager Jeanette stated that the diagnostic should take a few days. Excuse me? Never heard such a thing. I stated I want my car back and to please just replace the fluids. She called me back with what I needed and offered a cooling system treatment for a special. I am not going back to this establishment. The lack of communication, upselling me without addressing my initial request to fix what I came in for. They do not have care and or concern for their customers only profit. please reconsider using this business.