10/10 recommend. I have a water side tee system and reverse osmosis water filter that are maintained beautifully. The staff is super friendly. They have affordable prices and my water is perfect. I had a small issue with the RO connection under the sink recently and I called Sunshine for help. They answered quickly and the staff was super helpful. They even offered same-day service! Marco came by and provided fast and excellent service. Everyone was so friendly. I highly recommend their services! read more

Installers and sales people are top notch. Back office and scheduling is terrible. No shows for 2 (4) hour window appointments to replace filters. Was told messages were left on my cell phone yet there were no voicemails left. Stated their call logs show them dialing my number and leaving messages. Asked for a copy with none provided. Manager could not handle criticism and was quite unprofessional in her role which should be to make it right, de-escalate, etc. Instead she threatened to remove my equipment and hung up on me. Big whoop, I will go somewhere else. These people think they are the customer. read more

Awful job removing a filtration system done by tenant without permission. Had to call to come fix the job . Employee was rude and unprofessional. Will show before and after . He finally fixed it correctly. Should never have been left leaking and the way it was . Beware if you use this company. read more

See all

"I couldn't be happier with my new water filtration system! Since installing it, the water tastes so fresh and clean, and I have total confidence that my family is drinking safe water. The installation was easy, and customer support was fantastic. Highly recommend!" read more

The guys, Edward and Juan, were the best. Explained everything about the new ro unit. Nice customer relations too. Very good service. Great cost also. Worth every penny for clean water. Thank you read more

Edwin did a fast and flawless installation of our new Rayne Eradicator. Well done and customer is very pleased.

Marco was an excellent technician. Quality work, excellent customer service and very thorough. Excited for our new service to begin.

Marco C was our technician and he did a great job! Our RO unit needed a routine maintenance and he changed everything out quickly and professionally. We appreciated his work ethic- thank you! read more

The tech Edwin was very knowledgeable and professional. We are very happy with our system. read more

Water system installed in March. Technician professional, curtious, knowledgeable and informative. Installation package included VIP services free for 1 year. Technician comes to service salt delivery every other month. New ALKALINE water drinking water system installed kitchen sink. Water taste GREAT. Entire house water is filtered and softened. Drinking water then filtered again ALKALINEED. We are so satisfied with SUNSHINE WATER. A+++ read more

Thank you Corey & Wes at Sunshine water for helping me avoid a really bad day! Today, I had a team show up to epoxy my garage floors and I needed to move the tank. Unfortunately, I had to turn off the water to my house in order to do so. My wife is recovering from surgery and not having water would have been bad. I called Corey first thing this morning and explained my situation. Next thing I know, Wes is at my front door to assist. I am very happy with Sunshine water and their service. If I was looking to change companies, (which I am not) this would solidify me to stay with them. Thank you for going above and beyond and helping us! read more

Better priced on rental compared to existing provider. Courteous and informed sales professional.

I had an issue with my reverse osmosis system and Adam came out to the house to look at it. He was timely and extremely professional. He knew exactly what was wrong and was able to fix it in just a few minutes. I appreciate the great work and great service. Thank you Ben read more

We recently started using Sunshine Water Softeners, and it's been wonderful! The process was great and easy. Vince was right on point for the professional installation. read more

Argentina the customer service attendant is very rude and not patient, I explain the trouble we were having multiple times and she still not could understand and blamed us. From inaccurate billing Terrible customer service Horrendous scheduling I'm surprised they are still in business, the only person that knew anything was the installer, the backend office definitely needs more training. read more

Water softener installed by Sunshine water. David and Edwin were super polite and helpful. Appreciate the great service.

Edwin was a punctual, well trained and very respectful installer. He took my concerns into consideration and accommodated me to the best of his ability without compromising the system's needs. He answered all my questions and was very neat in his work. We're very pleased with our new soft water and Whole House purification carbon system by Ryane. We are equally pleased that the quality of the installer was top-notch. Thank you, sunshine, soft water systems, Ryane and Edwin! read more

Edwi Edwin was great and very knowledgeablen was great and very Is knowledgeable and a nice guy. I've been using soft water system for many years. I think Edwin deserves a raise read more

I just had my soft water system installed today. David was my installer a very courteous you man. David was willing to answer any questions I had. After answering my questions he also explained to me what to do if there were any problems and to give the company a call for service. I'm excited to get started. Aliced read more

Lance is always very professional and funny. I have been using this company for over 20 years and soft water makes my faucets last forever.

I really needed help to turn on my water softener again after a long period of time of not using it. I called and spoke with Corey, she was so nice and patient, she told how to set it up, touch this and that button, and it worked! Her sweet attitude helped allot! I will call her again if I need a service call! thank you Corey! Lily read more

I would be really careful about doing business with this company and any company that may be owned / managed by this owner. I did business for about 10 months with Sunshine/Rayne until I found out they were billing me for tank exchange services that they had stopped providing 2 months earlier (without notification). After multiple written and verbal requests, they finally agreed to compensate me...it definitely appeared to be challenge for them even though they were the ones who broke our 2-year contract. Additionally, other issues were discovered that they were unwilling to resolve. Items that they couldn't seem to resolve: 1. They increased the monthly charge. The contract didn't allow for increases, but that didn't appear to stop them. What kind of response do you think I received from Sunshine/Rayne when I asked them about it?........crickets. Be sure and check your contract and monthly bill, because I'm sure I wasn't the only one (already talked to another Rayne customer who had the same issue). I suggested Sunshine/Rayne have a third party firm audit their billing practices and compensate those who have been fraudulently billed. You can imagine the response I received. 2. Speaking of contracts: There was a $200.00 cancellation fee if I broke the contract.......but it only applies to the customer. They apparently can break the contract when it's inconvenient for them to continue service to your area. If you do sign a contract with them, make sure they are willing to compensate you $200.00 if THEY break the contract. By the way, they will ask you to recommend their service to your friends, family, and neighbors. Fortunately, I chose not to risk my reputation. 3. An apology.....they just couldn't say "I'm sorry". All the correspondence from Sunshine/Rayne were excuses as to why their company had so many challenges. I assume they were afraid that those 2 words would be an admission of liability....maybe proud people struggle with admission of faults. In either case, my experience has been that people who can't say "I'm sorry" when a mistake is made are the same ones who have something to hide or are most likely to repeat the same mistake again. 4. Business practices /water quality: If what I experienced in their business practice is an example of their stated "customer first" slogan, I would be equally cautious in their water quality /management services. As much as I had hoped that Sunshine/Rayne would take professional responsibility for all the items listed, there is no obvious indication that it has happened. Therefore, I will, and encourage others who may have similar issues, and have not had satisfactory results dealing with Sunshine/Rayne, to consider the following: In addition to documenting concerns with the Better Business Bureau, contacting Corporate Culligan Customer Service may helpful. Rayne/Sunshine appears to be one of the Culligan owned brands, see https://corporate.culligan.com/our-brands/ . Lastly, I'm having this legally reviewed to determine the scope/volume of possible unauthorized charges / billing practice; if this practice is authorized or known by Culligan, if a class action suit is warranted to protect consumers. read more

Thank you Edwin. I appreciate the quick response to my repair and professionalism. Edwin worked quickly and went the extra mile when I requested him to check my regulator as well! I love my soft water unit, I have had for 15 years and am grateful for the osmosis system during those emergency periods of time when confined to the home Argentina, in office team was great when she walked me through a manual backwash to help with the problem and a pleasure to deal with. Thank you read more

David installed our new system. He was very professional and friendly. Erwin helped him as well and was also professional and friendly. I would highly recommend Sunshine/Rayne. read more

JASON was my install tech and he was awesome. Very patient and took his time to make everything look very neat. He explained how everything would work and even helped move some things around in my garage to make more room for the tanks. He was very knowledgeable about the system and cleaned up after himself. Which I appreciated. Im excited to see how this bad boy works and will be back to add to this review. read more

Sunshine Water Softeners & More - Defender 1000 and enhancer. - Water Purification Services Near Me - Escondido, California

Have been a Sunshine customer for about 30 years. Having soft water is a must since the water in San Diego is SO hard. Writing this to give a shout out to Danny. He is the best tank exchange person we've had on our route in quite a while (since Nick left). He has been timely and doesn't mind waiting the couple minutes while I check that the tank which I like to do. I have also had good experience with the customer service folks and any technicians that I've needed extra service from. read more

(Jesse??????) came over to Poway on January 19th and he made sure that our dog that loves to run when the gate is opened was safely inside of the gate when he arrived before attempting to enter our backyard...... Must've been in his company notes????? Excellent job, Jesse!!!!! Proud 5 star review!!!!!! read more

Bad experience with the soft water rental service. Best to just stay away. Got tanks that were not generized and other tanks that were dirty. read more

Sunshine water has been providing drinking water for our agency for years. They are responsive and provide a great service. Our tech Edwin was here recently to ensure the quality of our water is up to their high standards. read more

Vince was prompt and very friendly, the entire process was seamless; easy installation. The company is easy to work with in terms of scheduling and what we needed for our home read more

I have been a happy Sunshine Water Softener customer for over 20 years. I have always been impressed with how their system keeps our water super soft and helps us feel like we live in a luxury resort. More importantly, I have been equally impressed with the VIP customer service I always receive from Ms. Corey each and every time I call their main office. I am convinced their water softener systems has greatly improved the physical quality of health as much as it has improved mental and emotional quality of my life. read more

Always friendly and helpful service given. I have been a customer for over three years

Corey, Adam and Edwin are top notch. I needed to have the tank moved because SDG&E notified me that there needs to be 36" of clear space at the electric meter. I am having solar installed and that's how it came up. Sunshine Water was here the same day, moved the tank and re-plumbed it. Great service and attention! read more

A special shout out for Jay! Our garage door often gives him grief but he always handles it with good humor and often goes the extra to make sure we get our tank exchange in a timely manner . Jay is always cheerful and does a good job-- a great young man! We have been with the company for a long time, as Boncor and Sunshine--there have been a few issues from time to time but they have worked hard to resolve them quickly When I have called, the folks in the office that I have spoken to ( Corey and Argentina) have always been pleasant and helpful read more

David Henry and Marco were incredible!!! They went over everything with me and my husband to make sure we knew how to use the new system to go over anything that we might need to do in the future and to be prepared to be brand new customers!! Thank you so much for sending your best!! read more

Wonderful job!! I want to thank Sunshine water softeners for an amazing job. I especially want to thank Adam and Edwin for their professionalism and expertise. They were every helpful, friendly, and proficient. I would recommend Sunshine to anyone looking for a fabulous water system. read more

Great quality product. The whole process was smooth. Don explained the product very well and gave us the product. That was the right fit for us. The installation went smoothly thanks to our technician Vince and he was able to answer any questions I had. Overall great product and service. read more

Edwin did a fantastic job installing our water system in our new home and remembered helping us a few times at our previous home. He was very fast, professional, and knowledgeable. Great service!!! read more

Donnie, Kim & Edwin were so extremely helpful when it came to going over everything, explaining pricing, explaining installation, etc. We are very happy with choosing this company for our soft water service! read more

Another shout out to Adam and Edwin! We've been with Sunshine (formerly Boncor) since we moved into our house in 2004. Each time we've had someone come out, the staff has been wonderful. This most recent visit was outstanding. Adam went above and beyond in installing our equipment and even re-configured things to make it better. He was thorough, knowledgeable and really went out of his way to help us troubleshoot and answer our questions. I really can't say enough about his customer service and professionalism. Besides the great tasting water, it's really the customer service that makes me a loyal customer. I highly recommend them! read more