I had a great experience with EcoWater SoCal regarding a price match request. I had placed an order just days before a 20% promotion started. While I didn't get a response via email initially, I called their office and spoke with the Customer Support Manager, Marissa Michel. Marissa was professional, understanding, and resolved the issue immediately by processing a refund for the price difference back to my card. It's rare to find such honest and responsive customer service these days. If you have any issues, I highly recommend calling and asking for Marissa--she truly cares about customer satisfaction. Highly recommended! read more

First and foremost, I would like to thank the EcoWater team for their professionalism and willingness to help. Their customer service is top-notch and aligns well with the values expected from a Costco-affiliated business. That said, I do have some concerns about the overall process. On Saturday (3/14), I discovered a major leak coming from my EcoWater ECR3700 system. Water was streaming heavily, and initially, I had no way to shut it off. In a panic, I contacted the original installer, Jose, who reminded me about the bypass valve. I was able to engage it, which stopped the main flow from the cracked valve assembly; however, the unit continued to leak. The bypass valve, which is supposed to fully stop water flow, did not perform as expected. Since the leak was at least somewhat controlled, I waited until Monday (3/16) to contact the office. They scheduled an emergency appointment to assess the situation. The emergency visit cost $250, compared to $150 for a standard appointment. Given that I had an active leak through no fault of my own, I felt I had no choice but to proceed with the higher-cost option. The technician confirmed a crack in the valve body but was unable to resolve the leak due to high water pressure. He recommended replacing the pressure regulator. Marissa from the office was very helpful, but the earliest available appointment to replace the water softener was not until Thursday (3/26). I was also informed that the system could not be replaced until the water pressure issue was addressed. This was confusing, as my water pressure has remained the same since the original installation. According to the specification sheet for the ECR/ERR3700 system, it is rated for up to 125 PSI, while my home measured around 100 PSI--high, but still within the system's stated limits. It was unclear why replacement could not proceed under those conditions. After some back-and-forth, I was able to work out a solution with the technician, Charlie, who ultimately replaced both the water softener and the pressure regulator. Overall, I appreciate the efforts of everyone I interacted with at EcoWater. While I disagree with the $250 emergency visit--especially since it did not resolve the leak--I do appreciate that they did not charge additional labor for the final replacement, as the unit was still under warranty. I am hopeful that with the water pressure now reduced to 68 PSI, the system will perform reliably moving forward. Additional Thoughts: If your system is under warranty, the process should be relatively straightforward. However, I do question the potential costs for customers whose systems are no longer covered. The valve body--arguably the most failure-prone component--is made of plastic and carries only a 10-year warranty. While the system advertises a "lifetime warranty," this can be somewhat misleading since the valve body is the part most likely to fail. Most water softeners typically last around 10-15 years, meaning the warranty is most beneficial in cases like mine, where a defect occurs relatively early (within 7 years of installation). The current price for an ECR/ERR3700 system through Costco is approximately $6,000-$7,000, which is on the higher end compared to other options. I have yet to determine whether the added cost delivers proportional value. Side Note: EcoWater also offers under-sink filtration systems. However, I find it difficult to justify their price point, as they use proprietary filters that must be purchased through them. These replacements appear to be significantly marked up. There are many alternative filtration systems available online that offer comparable performance with more affordable, widely available replacement filters. read more

EcoWater SoCal - ERR3700 - Water Purification Services Near Me - Vista, California

I couldn't be happier with my EcoWater system! The installation team was professional, on time, and left everything spotless. I immediately noticed a difference in my water, my skin feels softer, and there is no more hard water buildup on my faucets. Highly recommend! Thank you, Julie! read more

Before getting my Water Softener I researched about 15 places. EcoWater was hands down the most bang for your buck AND the most knowledgeable AND the most efficient. And I love that i am also supported by Costco if i were to have any issues (i haven't). Their customer support is fantastic and everyone on the team is friendly, reliable and knows their stuff. The demo by Tessa was my favorite part! Hooray for soft water!! read more

Jason was awesome! Had a pipe leaking, he showed up on time, super chill, replaced everything quick and even cleaned up after. Really appreciated his work. read more

EcoWater SoCal - Water Purification Services Near Me - Vista, California

Had a water softener from EcoWater for 10 years now, and it has worked almost flawlessly since it was installed. Recently, I had a problem with the syncing of the usage numbers and the mainframe computer. Jaelyn at EcoWater SoCal worked with the main office and got the problem solved. Now the readout on the machine and my app are synced and show my water usage in real time. Thanks to everyone who helped get this problem solved. Excellent job and nice people to work with. Keep up the good work EcoWater SoCal!! read more

Michael is great. Customer service was exceptional. Product is also wonderful. Would highly recommend.

I have loved my system for years. In the past, I did have some challenges with the install tech, but Rob was out today and he handled an intermittent leak with the under sink system. Dry and running great now. read more

Overall Customer Service is great. They're very prompt and helpful. Their technician, Rob, was very knowledgeable and efficient, great service! read more

Jordan from Echo Water was so helpful as he came to my home to check on a leak under sink. He saved me a lot of $ and arrived early so I got a lot more done that day. He even remembered my 2 cats. I do Member Service at Costco for almost 20 years and I totally appreciate people like him. I actually cried happy tears and asked him if anyone ever did that. He said no. I have gotten ripped off by repair people quite a few times. I spent much $ and turns out they left me holding the bag so to speak. One guy re-did my shed and left all the trash all over then told me I could pick it up myself. At the time I had issues walking and was on leave. I would recommend or refer Jordan anywhere! So pleased with his ethics as he is a young man. Gives one hope there are really caring helpful people on the planet. read more

Found them through Costco, my whole home is now filtered. As usual, excellent service today from Jonah with my annual filter replacements. Thanks Jonah! read more

I recently got this system installed at my house. The system works great . However the technicians that installed my system told me to turn on all the water faucets which i did upstairs and 1 downstairs. After installing the system they turned on the main valve and never notified me to close the faucets . The pot filler faucet was not closed and it leaked water all over my Viking range and on my custom cabinets. I wanted to resolve this issue by having them come out here and inspect the damage but they refused to come in and look at the damage. They instead sent out a rep by the name of Fabian who is the "technician supervisor" this man was extremely rude and unprofessional. I told him I have it all on video and I actually do. I will post on here all the videos and conversations from my house. Point is my Viking range does not turn on occasionally and the cabinets got wet. I wish we could have resolved this issue by simply getting the mentioned items professionally aired out or cleaned out . Even a discount would have been good, this way I could have had it professionally taken care of. I highly doubt I will get this resolved at this point. Next step if not resolved will have to be small claims. This has been extremely stressful. read more

EcoWater SoCal - Water Purification Services Near Me - Vista, California

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Had had the system for about a year now and it has been working very well. We purchased the water softener system as well as the RO system. Randy Romero completed the install and he did a great job, he explained how the system worked and the type of maintenance to look out for. We are very happy with the system. read more

We bought over $5000 of water filtration equipment from this company and both products failed causing severe damage to our property. They seem completely unconcerned. read more

Called EcoWater for a warranty (fix) assistance. Also asked a handful of questions about my DeScaler System and RO. Jonah went above and beyond, assisting me with the right filters for my RO. Thank you very much Jonah! read more

I write reviews when service truly stands out, and Jason H. from EcoWater SoCal absolutely deserves recognition. From start to finish, his professionalism, attention to detail, and customer-first attitude were exceptional. While EcoWater sent out an automated reminder in advance, Jason went a step further and personally called me the morning of the installation to let me know he was on his way. That kind of personal communication set a positive tone before he even arrived. Once on-site, Jason was prompt, respectful, and incredibly knowledgeable. He took the time to explain the system thoroughly, answer every question I had with patience, and ensure the installation was completed with precision and care. His attention to detail and pride in his work were clear from beginning to end. He also went above and beyond--offering help beyond the scope of the job, cleaning up thoroughly, and making sure I was completely comfortable with the system before he left. Jason is not just a skilled technician--he's a hardworking, outstanding individual. EcoWater SoCal is lucky to have him on their team, and I highly recommend asking for him if you're getting a system installed. You'll be in great hands. read more

Jason performed the first annual service for me. He was kind and knowledgeable. Jason walked thru the filter replacement process step by step for me so I can replace it myself in the future. Overall a very good experience for the service. read more

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Jason was super friendly and very helpful with our filter change! He took time to explain everything and answered all of our questions!

I called to schedule a replacement for the filters of my water system. Jonah was very kind and helpful to find a right time spot for me. Also give me all the information I need. Thank you. read more

I purchased an Eco Water Softener from Costco, and at the time of purchase, the salesperson never mentioned a $160 service fee. I was told the unit came with a 10-year warranty. Recently, when I encountered an issue with an error code, a technician came out, removed the existing sensor, and said that should resolve the issue. However, I was still charged $160--even though the sensor was part of the original system and was simply removed. Since the part was already on the machine and the issue should fall under the warranty, I don't understand why I was charged. Now I've learned that this charge was sent to collections. If this has been reported to my credit, I will be forwarding the matter to my attorney. This situation should have been handled under the terms of the warranty, and I do not believe I should be held financially responsible. read more

EcoWater SoCal - The sensor was already installed in the unit, and the technician simply removed it during the service visit. - Water Purification Services Near Me - Vista, California

EcoWater saved the day! Or, instead, customer service rep Jonah Rivas and technician Hector saved the day! I had a plumber from a company we had worked with before come to the house to disconnect our EcoWater whole-house filter & water softener temporarily. We were replacing the floor in our garage, where the tanks are installed, so they needed to be moved out for a few days. The other plumber came to the house on the morning the garage floor was to be redone. He couldn't figure out how to remove the tanks and finally gave up. I called EcoWater out of desperation, knowing there would be no way they could do the job the very same day. However, Jonah, the miracle worker, took on the task. We hung up, and he went to work looking for a technician in my area. That's where Hector comes in. When Hector received the call from Jonah, he could have easily said, 'I'm done for the day' or 'I'm too busy to take on an extra job,' but he didn't. He said, 'Give it to me! ' Within minutes, Jonah called me back to let me know that Hector was on his way to my house to remove the tanks. He got there shortly thereafter, and within 10 minutes, the tanks were disconnected and moved to the side of the house. Jonah and Hector could have easily blown me off with good reason, but they didn't. THAT is customer service! I certainly don't expect that this is something they can pull off anytime we customers ask, but Jonah heard the desperation in my voice and decided to help. He was also very friendly about it. And Hector! Such a great guy. I really did hit the jackpot that day. One more thing, I would be remiss if I didn't mention my sales rep, Mike. He's a great guy and is always ready and willing to help whenever possible. You can't go wrong when you have these amazing people on your side! Jonah, Hector, and Mike all rock and roll! read more

We went thru Costco to install a whole house water system in our home. The sales rep was great, answered all of our questions. The installation was quick and efficient. Please note that installing a whole house water system is something the local City requires a permit. That went well too. All in all, the whole process went well! read more

The corporate office called and apologized for all the issues we have encountered. He said he would work with the location to improve things and gave me his direct number for any further issues read more

Jonah was amazing person Thankssssss Refer this business to everyone as well I am satisfied with my product Their customer service is perfect Thanks Eco Water You are amazing read more

Jonah Rivas was great at answering all of my questions. Will be calling back again to schedule future service

I called to request information on the filter for my EcoWater system and Jonas Rivas was extremely helpful and helped me which one to get and also sent me info on instructions read more

Michael was awesome! Very friendly and knowledgeable. Showed me how to change the filters myself and how to keep proper maintenance of my water filter and softener system read more

Had the system for one year. It's improved our water quality and taste immensely!! I've worked with Kevin and Jason, but everyone from the office (Tiffany) to sales to techs and have been amazing! Would recommend this system and this company!! read more

Outstanding Service -- Highly Recommended! Chris Robinson has been servicing our water system several times now, and every experience has been excellent. He always provides great customer service -- very professional, knowledgeable, and thorough. He takes the time to explain what he's doing and walks us through what needs to be checked or replaced. Today, he was only supposed to add a sediment filter, but when I mentioned that our calcite hadn't been replaced, he immediately went above and beyond -- drove to the office, picked up the calcite filter, and came back to replace it right away. Fast, efficient, and dependable service every single time. We truly appreciate his dedication and professionalism. Highly recommended! read more

Despite being so far away Jonah and Jason teamed up to answer all of my questions about changing salt type in my water softener and boosting the amount of soft water into my home. With hard water building up these fine gentlemen actively helped me to relieve my worries and get to an affective solution right away. Thank you for your precious time on this guys. read more

I had Hector and Rob from Eco Water. SoCal come out and replace the resin in our water softener and we had two reverse osmosis systems and they replaced all those filters. Not only were they friendly but very professional the area they worked in was cleaner when they left then when they came. I recommend this company for your water needs.. read more

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All my interactions with EcoWater exceed my expectations, from phone conversations to in-person. Most recently, Jonah, helped me organize and prepare my upcoming order along with detailed steps. He was patient and helpful. read more

Echowater is great, Love the softer water and helps with our house pipes, Julie Riness was great, explained everything and very detailed!

I called and spoke to Jonah Rivas. I didn't know what filters were necessary my system because they were not listed on my original paperwork. Jonah was able to determine exactly which replacement filters were required for my system. He even sent a video showing me how to replace the filters. I really appreciate his help! read more

I called a couple of Ecowater places in my area because I needed to order filters for my reverse osmosis. Jonah Rivas was so nice and patient he ask me questions to see if I was due for changing my filters. He didn't just try to sell me the filters, but wanted to really see if I needed them. He also told me about the upcoming sale that they were going to have. So that I could save some money. He went out of his way to help me. He even walked me through on how to purchase the filters and how to get the discount. He even emailed me a video on how to change it. Extremely happy I was able to find them and will call them in the future if I need anything for my water softener or RO. read more

Jason was our service representative, very polite and the first service tech that asked if he should remove his shoes! We were notified prior to his arrival and he spent as much time as needed to explain the process. I would have zero problem with recommending Jason read more

Jonah Rivas patiently walked me through the steps for ordering the replacement filters that I needed for my under sink water filtration unit. He also emailed me the user manual and video instructions for changing the filters. I greatly appreciate his patience and knowledge. EcoWater of Southern California is lucky to have him working for them. Herbert Levin read more

Miguel who is great and friendly to deal with. He sent Jason to check our Water system. Jason was not only excellent in knowing what was wrong but explained everything to us. He hopefully thought he solved our problem but said he would follow up in 2 weeks and personally come back to check the system. He was so fantastic he made us feel like he cared as if we were his family. Eco systems should be proud ti have him on their team. read more

Jordan did a thorough exam and update of our system. He was most professional and helpful. He is so knowledgable about the system and how to get it working right. When I need help again, I hope to get Jordan!!! Tiffany has been very helpful on the phone. She helped me work through technical directions with our system and forwarded written directions I can follow next time. She also forwarded my billing statement, which I was having trouble getting ahold of. She is very pleasant and goes the extra mile! read more

Love our water system!! They did the install, quick and efficient. Great job Water taste delicious read more