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    Sunspot Realty

    5.0 (4 reviews)
    Closed 9:00 am - 4:00 pm
    Updated 2 months ago

    Services - Sunspot Realty

    Buyer's agent

    Listing agent

    Property management

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    Blue Swell Vacation Rentals - Watercrest Condo

    Blue Swell Vacation Rentals

    (45 reviews)

    Based on my experience, I will be filing a complaint with the Better Business Bureau and strongly…read morecaution others to think carefully before booking through Blue Swell Rentals. I booked a property through Blue Swell Rentals in February 2026, for a June 2026 bachelorette vacation (over four months in advance). The home accommodated a large group, and I planned this trip carefully for 13 guests during peak summer season in 30A. A bridesmaid noticed me yesterday that the link to the listing wasn't working and that blue swell had pulled the listing from their website. It was sketchy. I had received no communication from Blue Swell so I wasn't aware what was going on. I reached out to Blue Swell directly to investigate. After initially being told that they saw my reservation in their system, but that they would verify with the manager and call me back, I received a callback confirming that the property owner had not renewed their contract with Blue Swell and that the listing had been removed. As a result, my reservation no longer existed. At no point prior to my call was I notified that my booking was at risk or had been canceled. I was then told there was a note in their system claiming they planned to contact me "that afternoon." I called at 1:30 PM and had received no outreach. Given what I later learned, I find that explanation difficult to believe. Their proposed resolution was either a refund or relocation to a significantly smaller property that accommodates only 9 people. This is not a reasonable alternative given that my original booking was for a much larger home and group. A refund at this stage, less than two months before peak season travel, does not come close to covering the cost of securing a comparable property now, when prices have increased significantly and availability is extremely limited. Blue swells let me know that the property owner is renting out the property independently and sent me his Vrbo link so I can see his availability. To better understand what happened, I contacted the property owner directly. I was informed that the home had been removed from Blue Swell's platform and that the dates I had originally reserved were rebooked approximately TWO WEEKS AGO!! This means that both the property owner and Blue Swell were aware (at least two weeks in advance) that my reservation was no longer valid. Despite this, I was not notified. I only found out by chance. Had my bridesmaid not caught the broken link, I could have arrived for my trip in June with no accommodations. Additionally, the property owner stated they could not contact me because Blue Swells did not release guest information without additional payment. That is an internal business issue and should not impact a confirmed customer reservation. At a minimum, Blue Swell should have proactively notified me once they were aware the listing was no longer valid. The lack of communication, accountability, and meaningful resolution is extremely disappointing. A generic apology and refund do not address the financial and logistical impact this has caused especially given the timing and the size of my group. This situation was entirely avoidable with basic communication and proper handling. Instead, it was managed POORLY. Based on this experience, I will be filing a complaint with the Better Business Bureau and strongly caution others to think carefully before booking through Blue Swell Rentals.

    Do not support this company . This is a true story and no…read moreone should ever have to live through this again. We corresponded with this company for a year requesting they help with the medical bills for our 1 year old puppies. We got to Airbnb (remodeled motel ) at 11 pm. Within 10 mins our puppies found the weed under the bed . We called police to report . Our dogs quickly became lethargic and none responsive. Rushed to nearest open emergency vet - Destin 1 hours drive . Weed was laced with barbituates , fentanyl and others . We were told to say are goodbyes because the vet was not sure they would make it through the night . This company failed to clean Airbnb properly . And because they have changed there name multiple times to avoid reviews like this says a lot....... Don't support a business that can't make situations like this right.

    Sunspot Realty - realestatesvcs - Updated July 2026

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