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    FirstService Residential Panama City Beach

    5.0 (3 reviews)
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    Property management

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    4 months ago

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    1 year ago

    Thank You Thomas Johnson for always having a positive attitude and always willing to help in any way possible to get the job done.

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    Blue Swell Vacation Rentals - Watercrest Condo

    Blue Swell Vacation Rentals

    (46 reviews)

    Too many things broken and shut down. Starting with condo: towel bar was not attached fell in…read morefloor when towel was placed on it. Door knob in 2nd bedroom comes off in hand on the inside of room. Vacuum handle broken. Sink in master bathroom does not drain, stopper does not work. Pull out couch was unusable could feel springs through mattress. Had to buy an air mattress to accommodate one of the guests. Dirty silverware and tongs in drawer. The facility advertised an Arcade. It was never open. We were told by staff it was just used as a selling point. One of the pools and lazy river was shut down 2 days. No ramp going to beach could not use a wagon, had to carry everything to beach. Fire department had to be called because elevator smelled of burning wires. Fire alarm did not sound. We had to evacuate. Positive things are bathrooms were roomy, staff was kind and helpful kitchen was fully stocked. Enjoyed the back porch with amazing views.

    Based on my experience, I will be filing a complaint with the Better Business Bureau and strongly…read morecaution others to think carefully before booking through Blue Swell Rentals. I booked a property through Blue Swell Rentals in February 2026, for a June 2026 bachelorette vacation (over four months in advance). The home accommodated a large group, and I planned this trip carefully for 13 guests during peak summer season in 30A. A bridesmaid noticed me yesterday that the link to the listing wasn't working and that blue swell had pulled the listing from their website. It was sketchy. I had received no communication from Blue Swell so I wasn't aware what was going on. I reached out to Blue Swell directly to investigate. After initially being told that they saw my reservation in their system, but that they would verify with the manager and call me back, I received a callback confirming that the property owner had not renewed their contract with Blue Swell and that the listing had been removed. As a result, my reservation no longer existed. At no point prior to my call was I notified that my booking was at risk or had been canceled. I was then told there was a note in their system claiming they planned to contact me "that afternoon." I called at 1:30 PM and had received no outreach. Given what I later learned, I find that explanation difficult to believe. Their proposed resolution was either a refund or relocation to a significantly smaller property that accommodates only 9 people. This is not a reasonable alternative given that my original booking was for a much larger home and group. A refund at this stage, less than two months before peak season travel, does not come close to covering the cost of securing a comparable property now, when prices have increased significantly and availability is extremely limited. Blue swells let me know that the property owner is renting out the property independently and sent me his Vrbo link so I can see his availability. To better understand what happened, I contacted the property owner directly. I was informed that the home had been removed from Blue Swell's platform and that the dates I had originally reserved were rebooked approximately TWO WEEKS AGO!! This means that both the property owner and Blue Swell were aware (at least two weeks in advance) that my reservation was no longer valid. Despite this, I was not notified. I only found out by chance. Had my bridesmaid not caught the broken link, I could have arrived for my trip in June with no accommodations. Additionally, the property owner stated they could not contact me because Blue Swells did not release guest information without additional payment. That is an internal business issue and should not impact a confirmed customer reservation. At a minimum, Blue Swell should have proactively notified me once they were aware the listing was no longer valid. The lack of communication, accountability, and meaningful resolution is extremely disappointing. A generic apology and refund do not address the financial and logistical impact this has caused especially given the timing and the size of my group. This situation was entirely avoidable with basic communication and proper handling. Instead, it was managed POORLY. Based on this experience, I will be filing a complaint with the Better Business Bureau and strongly caution others to think carefully before booking through Blue Swell Rentals.

    Book That Condo - This was the day bed that was not as advertised

    Book That Condo

    (52 reviews)

    Great stay at Origin at Seahaven - brokered/managed by Book That Condo…read more We stayed in Unit 831 in September 2026 and thoroughly enjoyed our vacation. The condo was spotless, comfortable, and very well equipped -- they even have a CROCKPOT! The property was beautifully maintained, and the pool area was a favorite: large deck, clean pool, easy access, and a great view of the beach. The Book That Condo team was fantastic throughout the entire process. They were helpful and responsive, and I especially appreciated their "what to pack" lists. A few small heads-ups for future guests: We weren't quite sure where to take the trash, so a little more direction would be helpful. We booked through Hotels.com/Expedia, and the listing didn't mention the washer/dryer, which was a wonderful surprise! It also incorrectly said there were no elevators, but Book That Condo quickly clarified that. The listing also described the condo as "on the beach." It's actually across the street, which initially caught us off guard. That said, there's a crosswalk right outside and beach access is VERY close, so it ended up being no big deal. And yes, the reviews saying the bed is hard are not exaggerating! If you prefer a softer mattress, bring a topper. Overall, five stars without hesitation! Cleanliness, location, amenities, pool and service were all top notch. We'd happily stay here again!

    *** CANCELLED OUR RESERVATION 24 HRS BEFORE CHECK-IN ***…read more We booked 6 weeks out for a beachfront home large enough to fit our family of 7. We had been receiving emails of confirmation, final payments, and check-in procedures all along the way, including the day before check-in. Then about 24 hrs before check-in, we received an email that our beachfront home would NOT BE AVAILABLE due to extensive renovations that were not completed in time! This left us 24 hours from check-in on a holiday weekend without a place to stay. They offered to move us from a house to a condo that wouldn't fit our family, or to a townhome that was across the street from the beach. They did refund our stay, since these were not satisfactory replacements. I know things happen with private contractors, but if the renovations were significant enough to keep us from check-in, we should have been given more than 24 hours notice. This is not a good way to do business, and we will not rent with them again.

    Paradise Properties Vacation Rentals & Sales

    Paradise Properties Vacation Rentals & Sales

    (10 reviews)

    In early May 2024, my fiance and I were supposed to travel from GA to Inlet Beach, FL for 3 nights…read moreto visit family vacationing there from Nashville. We booked "Sand Piper," 320 Pompano St., Inlet Beach, FL 32461 USA. Their local property manager is Paradise Properties. Sand Piper is also advertised on hotels.com, RedAwning and VRBO. The fees vary wildly with each one. My fiance had a medical emergency that put him in the hospital for 3 days a few days prior to our Saturday departure date (May 4). Upon receipt of my fiance's "ER doctor's note," the owners agreed to let us reschedule but ONLY within the same month (May)--the available dates for which were very limited. At this point, my family from Nashville would be gone, but we could not afford to lose our $1,600. We also needed some sun and relaxation after his hospital stay. So we accepted their new dates of May 12-15. Extreme weather was forecast for the area and arrived on May 12, as predicted, making it unsafe in our opinion to travel there. Rather than letting us reschedule again to ANY month of THEIR choosing in 2024 (the off-season was FINE with us), they refused to refund a dime of our $1,600. We even suggested they keep their fees and just refund the lodging. The owners wouldn't budge. I will never book through hotels.com, RedAwning or Paradise Properties again, and I will tell everyone I know NOT to rent Sand Piper. My advice is to purchase trip insurance when booking ANYTHING. Lesson learned.

    Buyer beware. What was supposed to be a biking vacation turned into a driving vacation all because…read moreof this company's negligence to inform. We rented a condo through Paradise Properties Vacation Rentals & would suggest you think twice. From now until April/May 2024, 30A is closed between the areas of Watersound and Seagrove making it 100% impassable - no cars, bikes, or walking. This is a locally well-known, pre-planned road construction project. When we asked them why they didn't give us a heads up, we were told that we should have done our research. We are from Michigan and would have no way of knowing about a pre-planned road closure in Florida. Of the 18 miles of bike paths, we could only access 2 miles. Not one time during our discussion did this company take ownership that their renters have a right to know something this important to a 30A vacation. Other than horrible mattresses, Seacrest 6 had a great ocean view and for us on the wrong side of the road construction. Transparency is everything.

    FirstService Residential Panama City Beach - propertymgmt - Updated September 2026

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