this appraiser did not appraise our house correctly. we remodeled it and doubled the size with permits. Rather than driving by the house or requesting information, the appraiser just appraised it off the tax records which have not yet been updated since we remodeled. When I explained this to them, they said I just have to talk to the lender and wouldn't take any steps to correct it. so we paid for a meaningless appraisal. This is unacceptable and I do not recommend this appraisal company read more

Very bad experience which make us heart attacks. Appraiser only works during weekend which drag everything delay.

Suntender Valuations recently did an appraisal on a home we are purchasing. We ordered an appraisal on rush, and within 3 business days after ordering we received our appraisal report back. Thank you for the prompt service read more

Great service, nice and quick. Very professional, the person came in with a mask, explain what she is doing and where she needs to access and get the work within 15 minutes. read more

This may be due to Covid issues, but this review is for an appraisal that was related to a refi and of course there are deadlines like most situations. The poor review is for two major reasons. First the initial appointment was scheduled out - way out - and that would have been far too late for the rate lock. So a reschedule was required and this delayed the appraisal Second, the appraiser after having this request for appraisal for 3 weeks only asked my renter for their rental information at the very end of the process. I've never had an appraiser request this information - how is it related to the value of the home?? This too delayed the final appraisal and appeared to be just another delaying tactic imo. The value of the appraisal matches what redfin states the home is worth and it only took the appraiser 5 weeks to come up with his number! (sarcasm). Fortuneately, my loan broker extended the rate lock 2x to accomodate the slowness of this person's work. read more

I was extremely impressed with Danny, our appraiser. He emailed us with suggested times (all within a few days), we responded, and he arrived exactly on time. As per his request, I turned on all of the lights and opened the doors to our various rooms and the garage. After he finished working outside, he came into the house and took pictures, asked a few questions and he was finished within thirty minutes. It took less than four days for the final report to be completed. This was truly a professional operation. read more

If you are looking for cash out refi, be very very careful with this company. We purchased a property at the beginning of the year and spent about $200K remodeling, when they came out for the appraisal, they came out exact the same value as the appraisal we did when we purchased the property. We wasted all the money for the refi application and failed the refi. remember this is year 2021 and the house price has gone up a lot over the past 6 months. read more

Really bad experience after the townhouse inspection. The inspector missed so many things: dishwasher broke within a month, outlets cover missing etc ... Will not recommend this company at all. read more

Agree with others, didn't do anything, took pictures and left. Didn't take longer than 10mins. Terrible experience. And of course, value they gave was way way lower than the market, wish we didn't use them. Terrible!! read more

This appraiser needs to go back to school, relearn, and recertify how the appraisals are done. He does not see a home that is updated and a home that is not updated I guess he may have never seen one updated, so do not know the difference. In my case, he did not even see the rental comparison made of offers that did include HOA and those that did not include HOA. All in all, it shows he is good at filling out forms, but it should stop right there. Total nonsense appraisal. I would find other experienced appraisers a lot of time wasted because they compared apples with oranges. BAD JOB go back to school instead of wasting peoples money and time. read more

Outstanding service. It is like they are the ones ready to take out a loan or buy a house since how invested they are in helping us. They are very quick. Our agent is Liying Zhang, she is very trustworthy and treats us like very valuable customers and friends. I recommend this business to anyone. read more

The appraiser didn't know what he was doing and wouldn't admit he was wrong! He didn't have the proper knowledge to complete the appraisal accurately. The house down the street was appraised at $650,000 and was only 1650 square feet. Our house is updated , 3150 square feet, and he appraised it at $705,000. How is this possible? He originally appraised it at $664,000 and we had to rebuttal him twice. Obviously this appraiser needs more training! I'm fully expecting Suntender Valuations will pass this information to this appraiser and contact me after this is done. read more

Wow! It's one of the best reports and thorough analysis I've seen. She was also very polite, efficient and not imposing during the process. read more

I had an appraisal of my condo done and the appraiser did not get the square footage of the unit correctly by making it smaller than what it was. Also, used comparable sales that were not similar to the subject property or were not even in the same building even though there were units that sold in the same building recently. I would not recommend. read more

The appraiser for our property for a recent mortgage refinancing from Suntender Valuations was great. He was very professional, noticed we didn't wear shoes in the house and took off his shoes and even put on footies over his socks, measured the property without going with just the dimensions of the floor plan only. He was thorough and did a good valuation of our property, despite the rapid changes in the Covid-induced housing price fluctuations. He answered the many questions I had patiently and with satisfactory completeness. Despite that not many properties are on the market in our neighborhood, he looked into the comps carefully and gave us a favorable valuation. I didn't catch his name, but our appraiser was great. read more

It was very easy to setup the appraisal appointment with Hsiaomei Liu. She came within 3 days of initial contact on July 5th holiday and came exactly at the appointment time and finished the appraisal very fast. Thanks read more

Finally verdict time. Recently acquired a house and lender used this company. A guy came out and made a note of the roof. Roof was not leaking as far as inspection was concerned it was just somewhat old and damaged on the perimeters. Yet my lender made a big deal out of this and in the end I had to spent a fortunate in order to get this house. I could've saved at least 7000 if it had not been this guy's appraisal report. read more

The my were fast and very efficient. I would highly recommend, very thorough and communication was amazing quick to send the information over to me. I had no issues whatsoever. read more

We used Suntender Valuations for the property we are purchasing and we were impressed by the super fast service, great and very detailed report. Thank you! read more

The appraiser came as the time from the message he sent. The pictures he took are good. The comparison he did with other houses are comprehensive in geographical point of view. read more

I greatly appreciate your team. Services were timely. The numbers came in at right were we thought they should be. The agent was was very friendly and genuinely happy for us. Thank you read more

Quick and fast service. Although this is a drive through appraisal order, the appraiser is responsive, she called me and went over the information to make sure she got he information of the interior of our house. read more

If I could give 0 stars I would. The appraiser included an old photo of the backyard that was taken before we purchased the home. He pulled the photo off of the Internet. The photo shows a boarded up window on the house and a terribly neglected backyard. After we bought the house we completely replaced the hardscape, painted and replaced windows. These improvements were not reflected in the appraisal. The comps used were not comparable to our house. The appraiser did a lazy job. I am very unsatisfied. read more

Very good experience both times I used Suntender Valuations for my appraisal required for refinancing. The appraiser came on Sunday afternoon and I got a copy of the report by Thursday. It was very professional and objective. Will definitely recommend them! read more

Fast service and they provided a detailed report of the new property. Jerry did a great job.

The person who stopped by was absolutely not equipped in anyway to perform a property evaluation. These guys send out some really hard to talk, non-compliant people to evaluate your properties, people from the 40's who don't know anything about the market and devalue the appraisal. I DO NOT RECOMMEND this company at all, unless you want to specifically get a lower appraisal value for your home. read more

on time. turn around fast. Ordered refi on Friday and they called me Saturday to schedule inspection in next 3 days. read more

Rayne Chen is pretty unprofessional and make sure you avoid him if possible. First he just came with only a message that we haven't agree on the time but he insisted to come anyway. His appraisal was unbelievable 1) use the trade happened half a year ago and ignore recent sold 2) use the sold price for a house with less lot size and more than 40% living space than ours as a comparable sell 3) neglect several trades near our place within 5 mins' walking distance but only use low price ones. read more

Very quick and professional. Scheduling through call/text was easy. Inspection took less than 30 minutes.

wost company to work with. took almost 4 months to do appraisal even after expediting with additional cost.

I bought a brand new house and spent $50K on the flooring upgrade, backyard and shutter. When they did an appraisal, the value was extremely low. What funny is that they compared our home with the sales record next door (brand new home, same model, same everything). It is even lower than there sales price which was before any The square footage was even lower (for the same model) Do not use them!!! read more

The inspection process is fast. The appraiser Todd Nguyen was very flexible with the time I proposed during weekend. He showed up on time and answered all the questions patiently. I'm happy to work with him, and the outcome is great! I highly recommend working with professional appraisal service like Suntender. Thank you! read more

Suntender Valuations helped with the appraisal report for my new home. The report is very detailed and comprehensive. Good job!

My lender hired Suntender for the appraisal report. My appraiser Eugene Ko is very professional: he reached out to make appointment once the appraisal order is placed; on the day of appraisal, he came on time. During the entire process, Eugene was very courteous, he insisted on putting shoe covers before coming inside the house. The process was thorough and efficient. The appraisal report came back quickly. I'd like to express my appreciation for his excellent work! read more

Sutender Valuations performed an expert appraisal of our property. They are prompt, punctual and easy to coordinate appointment times with. The appraiser was very professional capturing the best images of our property. His customer service skills was exemplary and very much appreciated. The report was prepared with expedient turn around with great attention to detail. The value of our home is always greater to us as we've lived there for 20 years but Sutender rendered a fair market value of our home comparable to our neighbors. I highly recommend Sutender Valuations for your appraisal needs in Los Angeles/ Orange County. read more

The company sent a guy who called himself "I am appraiser Chen" to evaluate our house in Los Gatos. He hardly completed his sentence coherently and I was already suspicious of his ability. It took him 5 days (Sat to Wed) to send us the report and his report showed our house reduced 20% value, compared to another appraisal of our house 6 months ago in which the market price in our area was lower than current market approximately 2%. We called him to review his report and he refused! Not sure if he understood our request or he couldn't understand the English? Sad! We look forward if the company could re-send another competent to re-do "appraiser Chen" evaluation. read more

The appraiser was on time and very thorough. I had a couple questions myself and he explained exactly what he was doing. He was quick and my report arrived in 2 days, I would definitely recommend Suntender Valuations!! read more

Adding a review for Jimmy the Appraiser who conducted an appraisal on my home for a refinance. He was friendly, efficient with a quick turn around time. I was very pleased with him and his services. Thank you Jimmy and Suntender Valuations for a positive experience. read more

Their valuation is much lower than redfin or Zillow. I have to pay a lot of cash to refinance. If you have a choice, do not use it. They will make your life miserable read more

If your loan company is going to use Suntender Valuations's appraisal, please say NO. The main problem that I have encountered is that the appraiser from Suntender Valuations measures the property living area wrong! Over 200 sqft are missing! (We have double-checked with other appraisal company and confirmed the number is wrong. Also, we have measured it by ourselves. The number is obviously wrong.) When buying a house, the property living area is one of the most important keys to evaluate the value of the house. The incorrect measurement is unacceptable. It is quite disappointing to see it happened on a 14-years-old appraisal company. read more