This is the second car I have bought at this dealership. Through the years they have kept in touch asking how the vehicle was doing. This was over 16 years until I decided to replace my trusty Forte. Solomon took me through the process with ease despite a busy showroom. He was able to handle the customer he was serving before me and slipped me in while they were test driving. He asked about my needs, listened to my requirements and showed me vehicles that would meet them. He was able to take care of both the previous customer and me without any issues. Got me into the car I selected and even sent the car back to be cleaned a second time because the first attempt did not meet his standards. He fully explained all the bells and whistles my Forte could only dream of and sent me on my way. Financing was a breeze despite the multitude of signatures required. read more

I would suggest Matthew Harvey he was not pushy but definitely friendly and very patient. The Kia has more options for luxury and more options. read more

Bought my car from this location and extended warranty only to be asked to pay a 500 diagnostic fee to even look at car!!!!!Had my oil changed there only for them to not put a filter back in my car at all but def charged me for it.Also the costumer service is a joke.U can never talk to a person.u have to leave a message only to not get a call back!!!! read more

great when you want to buy a car - and I loved my Telluride. After that you might as well go somewhere else for Service or any communication thereafter because you won't get it here! read more

I am extremely disappointed with the service at Suntrup Kia. I brought my car in for a routine oil change, and when I picked it up the next morning, there was a large crack stretching across my windshield--something that absolutely was not there when I dropped it off. When I reported the issue, I was told by Billy and Dave that Tellurides are "known" for windshields to randomly crack. When I expressed concern and said that was terrifying, I was told it "isn't a safety issue." That response alone was alarming--because a crack directly in your line of sight while driving is very clearly a safety issue. They then claimed there must have already been a small rock chip, and that temperature changes--possibly even from a car wash--caused it to spread. However, the inspection report from check-in shows the windshield was marked as fine (green), with no notes of any chips or cracks. So somehow, between drop-off and pickup, a rock chip appeared and turned into a large crack--and yet they are refusing to take any responsibility for what happened while the vehicle was in their care. Very frustrating experience and extremely poor accountability. I expected much better. read more

I was in the process of buying a car from this dealership and then they suddenly sold it out from under me. I told them I would take it and provided what they asked of me. I was paying for it, not financing, so nothing was an obstacle on my end. I was ghosted for most the day then they messaged to tell me they sold it to someone else. It was available when I said I would buy it and started the process. No one even explained or apologized. They did ask if I was interested in any other cars . . .after burning me on the one I chose? What a waste of my time and effort. read more

My wife and I have had several negative interactions with the service department when taking our Kia forte in for regular maintenance. Neglectful cleanup after oil changes, giving excuses as to why tires weren't rotated, etc. But despite those instances, we decided to not hold it against the sales department when shopping for a pre-owned car. BIG MISTAKE. Our salesperson (Ali) was condescending, evasive when we would ask valid questions, and was rude when we pushed back against his nonsensical, aggressive sales tactics. It is 100% okay to not know the answer to something, but he seemed to get defensive that my wife knew more about cars than he did. The irony of it all is that we absolutely wanted to buy the car. We just wanted to talk real numbers and not just the ones that would nab him his commission. read more

Great experience buying my car! Mariah our salesperson was friendly, helpful, and made the whole process easy. I'm very happy with my purchase. Highly recommend! read more

Went to see (and probably purchase) a used car only to be told someone put a deposit on it an hour ago. Still listed on autotrader so made an appointment 3 days later to drive it and was told someone put a deposit on it this morning. Feels like bait and switch. We were there early read more

Do not ever buy a car from this dealership, I have had to call corporate every time my brand new kia telluride has had issues due to the issues with their service department. read more

I had a very good experience with Ashley Haub, the Experience Manager. I needed to sell my mother's car, as she's no longer able to drive. Ashley gave us a fair price and the process was only about 90 minutes and pretty painless. Ashley was wonderful and so kind. Would give 6 stars if I could. read more

If you are looking for a new Kia, stay away from here. We bought a Sportage in June of 2025. We took it to them for our first oil change. They also do a multi point inspection with the oil change. A few days after that we noticed that one of our windshield wipers was not going down all the way. We had a lot going on in our personal life at that time. We didn't have any days available at that time. Six months later we made an appointment. It was our fault for not getting there sooner, but I didn't know there was a time limit, when you have a warranty. We had to ask for a higher up guy, because we were told they wouldn't cover it, because we could have done that with ice in the winter or basically that it was our fault. The higher up guy was an arrogant ass. When we bought the car, our salesman told me how to fill out the survey they send afterwards, to make him look good. After we bought he had no use for us. He wasn't even pleasant when we went in for the oil change. We now have to pay to have that fixed, which we will do at a different dealership. Lesson learned on our part. read more

Horrible experience here. Do not come to this place! I pulled up to the service center at 5:10 and waited for someone to acknowledge me. In front of me was two customers and a worker standing in the middle of the floor talking and I still didn't get acknowledge. I then proceeded to exit my vehicle, go inside and no one said anything. I asked a guy if he could help me get an oil change - I was low on oil and had to drive back to Chicago. After I asked him that he said "what can I help you with" I then repeated that I needed an oil change. He states that he couldn't do it because the shop closes in 30 minutes, which was a lie because the shop closes in 50 minutes. He also stated that he had 5 other vehicles in the back for oil changes that needed to get done before they closed. I told him ok. Then a passenger in my vehicle went in and asked the exact same question to Chad and he also didn't acknowledge my passenger. Chad stated that he couldn't do it due to the 5 vehicles in back and then said that "there's other dealerships over here that we could take the vehicle to". Why would you refer a KIA customer to go to another non-KIA dealership to get service done? Do you all like losing customers? Absolutely insane. As I was exiting the service area I ended up driving around back where I saw that there were 3 service technicians working on the shop floor - one of them was dancing along with what appeared to be a customer in regular clothes on the shop floor as well. I wouldn't recommend this place to my worst enemy. I've never had such horrible service before nor have I had someone tell me to refer to a different, non-KIA dealership. I suggest you evaluate your workers, have them greet and acknowledge customer and instruct them to not lie to customers and to NEVER tell them to go to a different dealership read more

This place is a nightmare. I've been trying to get an update on supposedly same-day car service for 8 hours. They don't answer phones. They don't return voicemail or texts. I will avoid at all costs in the future. read more

Had an appointment with Adam for over a week to come up here and look at a certain car. Had it locked in has a reservation had an appointment everything was ready. We drive two hours up here, and the car was magically sold before we got here. Typical bait and switch bullshit!! Will tell everyone I know in person and on social media that Suntrup Kia is still playing these old fashion games. read more

Came to check out and test drive the Kia Carnival, which has an MSRP around $37K. This was the price listed on the Suntrup website. When we arrived, though, it was marked up to $42K! Granted, this is not the only dealer to do a market adjustment. But I've never seen anything this extreme on this model and trim level. $1K or $2K, but not $5K. Anyway, that's just the start. I then ask the salesman for a test drive, and he just hands me the keys. Usually, salesmen will drive with you to answer questions and try to sell the car -- but, nah. A few days later I sent an inquiry to see if the price might be negotiable. Got a call from a saleswoman, so I explained that I'd test driven with another salesman. She told me that he'd be following up. Four days later, and I'm still waiting... read more

Suntrup Kia South - 2023 Kia Carnival. Actual price $5K above MSRP. - Car Dealers Near Me - St. Louis, Missouri

ABSOLUTELY the worst place to buy a vehicle, get service and finally deal with the finance department. My car spent 2 1/2 months at the service department - which was a completely different complaint I've submitted. My car was deemed a total loss in November 2025. It is now FEBRUARY and I am STILL needing documents from this place to get my gap insurance to pay the remaining loan amount. I have had to pay 2 extra months of car payments on a car I don't even have because their finance department cannot seem to get the documents I've been requesting. Absolutely ridiculous. I will NEVER purchase another vehicle from Suntrup and I will make sure to tell everyone I know not to do business with this company. read more

I took my Kia to Suntrup on Lindbergh. I needed an oil change and for them to figure out why I had a noise on the front driver side wheel. I dropped it off on Thursday. Went ahead got a tire rotation with the oil change. I got a text on Friday saying I needed some clips on my front brakes, saying that whomever put the brakes on didn't put the new clips that come with pads..?.. I could not just order the clips I had to get new brakes. OK, but I was not paying $1700. So I paid for my oil change and tire rotation. I had wait about 30 minutes for them to pull my car around, because they had it in the car wash. The car had not been washed and was covered with pollen. I get home and realized they didn't top off my fluids. As I got out of my car, I noticed that a huge wire from the tire was sticking out. Broken radial belt. There is no way the didnt see it. But never said a word about it. And that was the final straw. I will never take my Kia back to Suntrup in south county! And they just didnt seem to care. read more

The service department is so bad. Really like the Telluride but will never buy another car from Suntrup Kia South. Wish there was another Kia dealer in South St Louis County. read more

apparently the are unable to return phone calls. they've had my car since last week for a recall. I was told I would get a loaner every day last week. this week they still have my car and no one has called me after 4 calls. Its Thursday. So I'm on a social media rampage to get service because apparently thats what it was take. Someone else on google posted about the same thing the day I bought my car in. So they haven't been giving out loaners since before me. Don't tell people you will take care of them when management clearly isn't providing the necessary stock Or rely ing on the rental department to assist and collaborate with the service desk. Someone contact me back or put my car back together until you can fix it. I've spammed your fb and your Instagram. I left another stupid message through your phone system that never allows someone to get help. read more

Suntrup Kia South - Car Dealers Near Me - St. Louis, Missouri

First off, what is the point of having an appointment if your car is not going to be seen at the time? Secondly, I called and the service advisor said that "the tech guys are gone for the day". Lady it's not even 4 pm yet, what do you mean they are gone? read more

If I could put negative stars I would. This place is the most dishonest and shady place I have ever interacted with. I had no option but to bring my car here after someone tried to steal it. They tried to charge me more than $600 to fix a window. They told me what the price would be to fix the ignition part and then when I declined other services (like the $600 window) they suddenly "forgot they needed another part for the ignition and it will be $160 more than what we told you". They then tried to tell me the lock cover was busted off and would cost hundreds to fix it. I went back and forth with them because it was not broken when it was taken there. When I picked the car up, I popped the piece right on. It had been popped off by them, it was not broken. I ended up paying them more than $1100 for one thing. I saved more than $1500 by doing the rest of the work myself. I could not recommend more to take your cars elsewhere because this place is a nightmare and fraud. read more

I don't really like Suntrup Kia for quiet a few reasons, but samir and the lady working the desk that is always super helpful. I've had my car be messed up by quiet a few different service reps here, but samir always makes sure I'm set up right. read more

My car was taking hours to get done when I was only told it should take an hour and I saw through the window that a short guy in a suit, who looked like a manager, was yelling at his employees. Very unprofessional. read more

Suntrup Kia South is well run and organized. I liked that they did a little video on my car to show me what was going on during assessment phase. read more

Avoid This Location if Possible I strongly advise against bringing your vehicle to this service center. I dropped off my car on Friday for a diagnostic and received a prompt response regarding the issue and the necessary repairs. I authorized certain services online, as I was informed that one specific part would be covered under Kia's Limited Warranty, bringing my total to approximately $590. Later, I was told that since the required parts wouldn't arrive until later in the week, I could pick up my vehicle that same day (Friday), as confirmed via text by the manager. I waited until Monday to retrieve my car, only to be met with hostility from my advisor, who dismissed my prior communication, claiming she had no idea who I had been speaking with. Despite the confusion, I was under the impression that my vehicle would be repaired the following day, so I opted to leave it there. However, the repairs were delayed again. Throughout this process, I had to be the one to initiate communication, as my advisor never reached out with updates. On Wednesday, March 19, 2024, I finally received a call stating my vehicle was ready for pickup. Out of habit, I asked for my total, only to be told it was now approximately $790--$200 more than the original estimate. When I inquired about the breakdown, I was informed that the part initially stated to be covered under warranty was not. My advisor bluntly responded, "You authorized it, and that's what you owe." Seeking clarity, I went to the service desk, where I was completely ignored until I greeted my advisor and requested assistance. She then responded aggressively, stating, "THIS IS YOUR TOTAL. I even HIGHLIGHTED IT FOR YOU." When I tried to explain the situation and ask questions, she repeatedly interrupted me in a hostile manner. I then requested to speak with a manager, but my advisor continued to be confrontational, even yelling, "CAN YOU AT LEAST LISTEN AND BE KIND ABOUT IT?" I remained calm and polite while simply trying to understand why my bill had increased. Shortly after, I received a text stating that my vehicle now required additional labor, a new part, and a flush--totaling approximately $1,200. The original diagnostic had incorrectly identified the necessary repairs, and I was informed that none of these additional services would be covered under warranty. At this point, I asked my spouse to leave work and accompany me, as I was being treated increasingly unprofessionally. The moment my spouse arrived, the tone of the staff changed--they suddenly became more respectful and cooperative. However, the manager continued to insist that I had misunderstood the diagnostic and that it never stated the part was covered under warranty. After over an hour of discussion, the manager finally agreed to remove the charge for that part. My spouse and I had to repeatedly explain that we had only authorized the initial repairs because we were explicitly told the part would be covered under warranty. Ultimately, I paid $499 for the initial service. For the second diagnostic, I was informed that while the new part was indeed covered under warranty (contradicting what my advisor had told me earlier), I would still be responsible for the labor and flush costs. I am now waiting for the necessary parts to arrive for this second diagnostic, and my out-of-pocket cost was not discussed at all Throughout the payment process, I continued to receive passive-aggressive remarks from my advisor, such as, "Oh my god, I can't believe this," "I won't be the one adding extra charges to your bill," and "You should have gotten a receipt from the manager--I don't have that for you." This experience left me feeling disrespected and manipulated. As a 23-year-old woman of color, I strongly believe that I was intentionally pressured into paying an increased amount due to an error on the service department's end. If there had been transparency from the beginning--acknowledging that the final total might fluctuate depending on warranty approval--I would have understood and adjusted my expectations accordingly. Instead, I was given misleading information, faced unprofessional treatment, and was gaslit throughout the process. I left the service center in tears, deeply frustrated by the lack of professionalism and accountability. If you must bring your vehicle here, keep all receipts and question every charge to avoid being misled as I was. read more

We had a issue with service billing after a repair. Personal contact with service manager, and resolved. All staff at this location are just nice people. Thanks, we will be back. read more

I'm not going into great detail, but I bought my 2021 Sportage in May 2021. I've been very happy with this vehicle. They are the friendliest people whether you are buying, thinking about buying or just looking. If I ever get another vehicle, this is the best place to go. read more

This is going to be long, but if it saves someone from this dealership then so be it. I normally do not leave reviews, especially negative reviews, but this experience has been ridiculous. I would like to think of myself as having plenty of patience, especially when it comes to customer service because I've been there and I understand how it is. However, and that is a big HOWEVER, the experience with this service department since purchasing this vehicle has been abysmal. First, when my wife and I purchased this vehicle we purchased the certified maintenance package to cover maintenance for a few years. By the way, I will be including pictures with evidence of what I am saying. The certified maintenance package that I received clearly states that oil changes are included. I was under the impression that it also included the required maintenance for specific intervals as well, but maybe I misunderstood that so I won't hold them accountable for that. So basically it only covers oil changes and tire rotations. Now onto the actual service department. I call and schedule a service appointment for the 45k mile service. I explain that I have the maintenance package, and that I would be waiting for the vehicle. Cool, all scheduled. I bring the vehicle in, and when I do I'm informed that it was scheduled for a drop off. Ok, not what I scheduled but all good. I'm willing to drop it off. They explain that a shuttle can be arranged, but only within a FIVE mile radius. Five mile radius from this dealer is nothing but basically more dealers and stores. I tell them it's cool, I'll just have my wife get me. I dropped off at around 9:30am. Get picked up, and go home. Fast forward to 5:00pm and the only thing that I have heard from them about is that my multi-point inspection was complete. My wife tries calling to see if the vehicle is ready, no answer. She tries again, no answer so she leaves a voicemail. No response! Even today when we picked the vehicle up there was no acknowledgement of the voicemail left. Fast forward to today, I wait until around noon to start calling about the vehicle. I made 6 calls within 36 minutes, and not once did anyone pick up the phone. So my wife and I decide to just drive down to see if the vehicle is done. Upon arrival there are at least THREE service advisors behind computers doing what appeared to be absolutely nothing (one playing on their cell phone). So just curious as to why phone calls are not being answered, and voicemails not being returned? Or, why phone calls are not being made to customers that have vehicles that are complete and ready for pickup? To top everything off, I was still charged for the oil change that is supposed to be included with the package that was purchased. And the air filter and cabin air filter was a service that I added because it is apart of the 45k mile maintenance recommendation. Again, something that should be included in a maintenance package. I have had Volkswagens, Subarus, Fords, etc. and all of the maintenance packages have always included the required interval maintenance. Needless to say, I will NEVER buy another Kia, and will avoid this dealership from here forward. I would HIGHLY recommend anyone considering this dealer for purchase or service to reconsider. Sorry for the long review, but I think that it needed to be exposed. It's ridiculous beyond comprehension that customer service could be this horrific in this day and age. Below are the pictures. Edit: As I posted this, I received a voicemail stating that I am going to be refunded the oil change since I should have never been charged in the first place. Thank you for that, however, it does not negate the terrible customer service stated in this review. I still reiterate that avoiding this dealership is in everyone's best interest, and wish you luck if you do not heed the advice. read more

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I have bought a 2017 & 2019 new kias at Ssuntrup before. I just purchased a 2023 Kia Niro in K.C. Mo. on Monday 5/15/2023 because Suntrup didn't have the 1 I wanted. 4 days old & my new cars A/C quit working on my way back from the dealership! A service writer at Suntrup told me to take it back to K.C. where I bought it!!! This just assured me that I will never buy another vehicle from Suntrup again !! The only reason for 1 star is because it wouldn't take a minus 100 read more

ZERO is the amount of starts this dealership needs! I went in for an oil change, and to get a recall fixed. I went to pick the car up, paid, got the paperwork, and nothing was said. I assumed the recall was fixed. Two days later I receive a text saying please contact the service department, your part as arrived. Super confused I call the dealership, because I thought everything was taken care of. The person on the phone claims the recall was not fixed due to them not having the part, and next time we come in for an oil change they can fix it.- ok my bad I should of asked.. What is the recall- the center seat of the middle row of the mini van locking in to place. So making sure the seat is not sliding from the front of the car/front of the tracking system to the back of the car/ back of the track system . I go in for an oil change and to get the recall fixed. I go to pick up the car, I ask the cashier is the recall fixed because last time no one said anything to me. She flipped through the paperwork and pointed to wear it says fixed. - I go home I put the middle seat in the car, guess what is slides from the front to the back. Now before the first oil change/ before they "fixed it the first time" I had no problem of the seat sliding. NONE!!!!! I call today I explain everything, the lady tells me someone will call me, No one calls me, I call back. I get a different lady on the phone telling me all she can do in her words, " leave a sticky note on her managers desk and the person desk that helped me with the oil change to call me". - A sticky note!!!!!! I said that would be great. Now she calls me back in 15 mins, and says that she personally spoke with the person that helped me, he has all the paperwork saying the recall in fixed, and they have no clue what I am speaking about. Pretty much accused me of lying about the issue. NOW....... 1. No one wants to call/ sit on the phone with a car service department. Especially with the rude young lady you have answering the phone, who I can only assume is also the cashier. 2. Why would I lie about the middle seat of my middle row going back and forth? I am certain no parent wants to put there kid in a seat that slides from one end of the car to the other end of the car! A correct response when I called would of been, hey we are not sure what happened, just bring it in at your earliest convenience and lets see what is going on. Terrible dealership/ services department! read more

I was experiencing an a/c issue with my Kia Soul. where a/c was only working for drivers side. They were nice enough at first, but they were more interested in in scaring me off with charges for items that won't be covered rather than assuring me it was most likely covered. Then, saying they were so busy that it would be 4 biz days until they could get to it. Then, saying the repair could take a couple days, plus if they needed to order the part.... As it turned out, Lou Fusz Kia diagnosed the issue in less than 20 minutes. They had the part and the repair was completed the same day. All under warranty read more

Suntrup took care of the issue!! Very appreciative!! Had a few great interactions with team members and service manager was great!

Sales process was quick and simple. Follow up on services negotiated has been a nightmare. Buy elsewhere.

My recall appointment was one misstep after another, I understand that things can go awry but nowhere along the way, with several things being badly handled did 1 person say sorry this happened, not 1 person. These folks badly need customer service training. read more

They do not want your business, do not give it to them. The prices online do not match the sticker prices, do not waste your time going there,. Unprofessional as a whole, disorganised sales team, and downright rude management. There are other Kia dealers in town. AVOID AT ALL COST read more

I have an extended warranty, and its terms change upon the car's totaling 60,000 miles. I did not know this, and I asked a service advisor for an itemized receipt to determine the charges. The service advisor was willing, but another service advisor, Cindy G., rudely shouted something about a thirty percent discount and would not let her give me the receipt. This was witnessed by several other service advisors. Cindy G. spoke in a most disrespectful tone even to a service technician who came to inform her a customer's car was ready for pickup. Service advisors must be aware customers rely on the mechanics and shops that repair their cars to provide efficient and friendly service and that they are in a vulnerable position. Service advisors are not to shout and raise their voices at their customers or speak to them disrespectfully. If one will read the reviews on this page, this seems to be a common complaint. Service advisors must be mindful it is these customers who are paying their salary--by patronizing their shop--so they can in turn can provide for themselves and their families. read more

Danielle Henry just now NEW I purchased a second vehicle from this location. The salesman David was great. However the finance department was not. I was told my paperwork would be mailed to me for me to be able to go register my car. Over a month later I have ... More Zechariah Malone 10 reviews·1 photo 3 months ago Suntrup Kia was awesome and I was so happy to find the car that my wife and I were looking for. We worked with Rafaela and she was extremely helpful with everything from helping us get the car we wanted to making sure it had all the ... More Suntrup Kia South (Owner) 3 months ago Thank you Zechariah! We appreciate you sharing your experience and thank you for your business. Enjoy your new Telluride! Crista Montgomery 3 reviews a month ago There were some bumps in my initial experience with this dealership regarding inconsistencies between the posted price and the price they offered on a vehicle when I expressed interest. This led me to post a negative review initially. ... More Candace Wright 3 reviews·2 photos 2 months ago The service department at this dealership is trash. If you buy a car here do NOT have it serviced here. They damaged my vehicle doing an OIL CHANGE and when I brought it back they claimed they fixed it yet it continued to leak oil. The ... More 4 Suntrup Kia South (Owner) 2 months ago Candace, we apologize for your experience. Our service manager doesn't have record of a voicemail from you or he would have returned your call. Your service was performed in July and we addressed the issue. We don't show you were still having issues. We hope you give us a chance in the future. DealerRater https://www.dealerrater.com ' dealer Suntrup Kia South - Kia, Service Center - Dealership Ratings 2209 Reviews of Suntrup Kia South - Kia, Service Center Car Dealer Reviews & Helpful Consumer Information about this Kia, Service Center dealership written ... 4.8 (2,209) DealerRater https://www.dealerrater.com ' dealer Suntrup Kia South - Kia, Service Center - Dealership Reviews Very easy to work with and made closing an easy process. The paperwork was ready to sign and we were in and out in minimal time! The paperwork was ready to sign ... 4.8 (2,207) Suntrup Kia South https://www.suntrupkiasouth.com ' ... Leave Us A Review Suntrup Kia South serving St Louis, St. Louis, St Charles, and Jefferson County. ... Choose a review platform below to leave a review for Suntrup Kia South. Cars.com https://www.cars.com ' Dealers Suntrup Kia South - St. Louis, MO Read reviews by dealership customers, get a map and directions, contact the dealer, view inventory, hours of operation, and dealership photos and video. 4.7 (2,265) Cars.com https://www.cars.com ' ... ' Reviews Suntrup Kia South Reviews - St. Louis, MO Reviews · Robyn helped me find my very specific car. · I had a wonderful experience with Suntrup Kia South!... · Jason Bullock is nice and professional. · Great ... 4.7 (2,258) Better Business Bureau https://www.bbb.org ' profile ' sun... Suntrup Kia South | Better Business Bureau® Profile BBB accredited since 4/9/2015. New Car Dealers in Saint Louis, MO. See BBB rating, reviews, complaints, request a quote & more. SureCritic https://www.surecritic.com ' reviews Suntrup Kia South | St. Louis, MO Danielle Henry just now NEW I purchased a second vehicle from this location. The salesman David was great. However the finance department was not. I was told my paperwork would be mailed to me for me to be able to go register my car. Over a month later I have still not received the necessary paperwork. I have contacted the dealership several times. Left several voicemails. No reply from this business. After reaching out to my salesman over this issue we finally figured out what the issue was. The dealership did not put my apartment number on the paperwork so it was returned. Honest mistake. Someone just not double checking. So I contacted the salesman again to get this situation sorted. He said it was already mailed out again. A few days later I get a text from him saying the finance manager is requesting me drive the 2 hours to pick it up because it was returned. It was returned because of an error on their part. I called the manager and told him I would not be driving the 2 hours to get the paperwork because it want my fault. When he read the address back to me it was still wrong. I now have late fees adding up because I don't have the necessary paperwork to go register my car. When I brought this up to the manger he replied "it's only $25." That's not the point. The point is I shouldn't have to pay it because there isn't anything I can do until I get the paperwork from them. They also didn't send my information over to the financial lender until over a month of me having the car. To add to all of this the finance manager, Jarrod Rucks, was carrying on additional conversations while talking to me and he also hung up on me. Do better Suntrup. read more

We decided it was time to trade in my wife's vehicle. We had previous experience with Suntrup in purchasing her last vehicle here and we decided to give them an opportunity to sell us another vehicle. We were sad to see that Alan, our previous salesperson, had moved on and was no longer working at the dealership. But, within seconds of walking in the showroom, one of the other sales guys found us some help as he was busy tending to another customer. Brad introduced himself and was able to narrow down what we were looking for pretty quickly and within 30 minutes we had already test drove the car we eventually bought. We found the deal to be fair and reasonable and they were able to get us sold on a gently used vehicle that is practically brand new, in great shape, all for an excellent price that brought our monthly payment down. The wait time to sign paperwork was a little long, but Julie was professional and got us out the door quickly. She even went the extra mile to save us a few dollars a month on our monthly payment. We continue to have a great experience at Suntrup. If you're looking for a great car buying experience, look no further. read more

I went in for warranty work and an oil change. The staff seems very incompetent. At least on the service side, jimmy leading the way. Beware of this dealership. Needless to say I'm not sure why but I left with only an oil change after 8 hours and no one could personalize the experience enough to tell me why .... lol read more