We came in about 10PM and the staff were friendly and smiling. We stayed in a single, queen size…read moreroom that was clean and perfect for what we needed. Beautiful colors, helped relax me after being on the road all day. CLEAN! Everything was clean! Bathroom, bedding, no dust or dust bunnies, it was perfect! No noise, we were even close to the elevator on the second floor. I didn't try the cold breakfast, but they did offer it here. WiFi was high speed and easy to access.

The entire staff is very helpful in every way and they are easy get along with and the hotel is…read morereally clean and organized and the rooms are spacious and comfortable and they all deserve bonuses based on the exclusive customer service and support that they offer everybody needs to stay at the Days Inn Galloway in North Little Rock the hotel deserves all customer service awards GOD BLESS EVERYONE that works and stay there

Dec 29th. The lobby was beautifully decorated for the holidays. No cheerful greetings at the front…read moredesk. I went up to my room to start unpacking my toiletries and food and drinks for the refrigerator. Just before 6:30 PM I did read the paper about the holiday hours and saw that there was a manager's reception that ended at 6:30 so I missed out. I was there in time to get a complementary cocktail and nosh on their snacks. Not a problem because I was hungry, and I was going to go downstairs to order a burger to bring back up to my room. When I tried to lock the door as I was leaving my room, the door would not lock. I went back inside of the room and pushed on the door to see if it would snap and lock and it would not. So I went downstairs to pick up my burger that I ordered with no onion. (Yeah, they put onion on it...... she even repeated my order to me and said no onion). I got my burger and stopped at the front desk to inform her about my key and ask if maintenance was on the premises. She stated that they did not have a maintenance person. I explained to her that right now all of my valuables are upstairs in the room and I can't lock the door so she gave me another room and changed my key. I went upstairs and tried the door that she was moving me to, and it did not unlock. So I went to my unlocked room and called downstairs to tell her that the key did not work and I was going to try to eat some of my food before it gets cold and she hung up while I was still talking. Now I am a bit peeved because I can't enjoy my food and I need to pack all my stuff up again and move to another room. I was pressed for time so I did not eat my food. I needed to get my room situation fixed first. I went back downstairs to exchange the key AGAIN! I did not get an apology or anything, and I started to ask her if she realized she hung up in my face but being tired from my flight and Hangry I thought it would be best just to get the key and start moving my room. Once again, I went upstairs and the key that she gave me still did not work; and my other room is still unlocked with my valuables in it. I went back to my unlocked room and packed everything and put it in the closet and the refrigerator and went back downstairs AGAIN! The woman at the desk was helping other people so I stood back and waited. Another employee was coming in and she asked if she could help me. The girl that originally helped me was on the phone with someone and she was getting short patient with the people on the phone. She got off the phone and explained to the other employee what was going on with my key and said that they would have to manually let me in. I followed the other employee up to my room and I showed her what was going on with my first room and the room that I was moving to and she was very apologetic and hospitable as well as offered to help me move my room. I thanked her very much and explained to her that this was the first hospitality and apology that I was receiving since I got here. And that I greatly appreciated her compassion and assistance. I went to bed and heard a knock at the door. I can see that it was the lady that was behind the bar with a bag. I thought maybe they felt sorry for me having a cold burger and fries that I couldn't , and was bringing up a hospitality package or something. Nope, she said "Oh, I'm at the wrong door"! I dragged myself back to my bed. After all I've gone through, you would think they would have credit me for my cold burger and fries. And with having to change my room, they billed us twice for the room! The room that I was moved to did not have central air like the other room did, it had a loud swamp cooler and mold in the shower, but the bed looked clean and it did not have bad smells. The shower water pressure was very low. The bed was very comfortable. And the drains did not have bad smells. The toilet was very low to the floor. I did come down the next day to ask if the complementary water was two bottles a day and she said no, it was only the two bottles at check-in. I asked even if you are a Hilton Honors member you do not get free water daily? She said "No". This was a first for me. I purchased 2 bottles and asked her to bill it to my room. So I am just standing there waiting for a response or reply and her head is still down doing something and then she looks at me and says. "I did it, you're done" (like why are you still standing there? You can go now.!) No communication. No thank yous. No Happy New Years. No apologies....... I'm thinking that this girl must be employed by a relative. Not Hilton worthy. The personality of a sloth. If I have to come back out here, I will try the Embassey Suites, but I will not stay here again. It's not a bad place especially for the price. It was bad customer service and unfortunately, I had a stay from hell trying to get settled.

Had to stay here again for work, unfortunately it has not improved. Front desk staff I interacted…read morewith acted like I was more of an inconvenience for them than anything else. And the breakfast was not good. For $17 you get powdered eggs and desiccated potatoes (the bacon was OK). Coffee was not good.

Amy was friendly and welcoming. Close proximity to anything needed. Room clean. Quiet. Good…read morebreakfast.

James at the front desk was exceptional. The hotel and lobby was clean and the breakfast was very…read moregood. They had different waffles and toppings, yogurt, fruit, eggs, sausage, oatmeal, cereal, multiple breads and drinks. Family friendly and will definitely stay here again if in the area.

We had the room with the fireplace and it was amazing...large, clean I will say it took me a minute…read moreto figure out the coffee pot... The evening shift front desk girls were amazing. I did pay to check in early and pay to check out late, and the maid came and tried to boot me out of my room early when I went to the desk to let them know, they comped me my late check out.

The Burgundy Hotel had good ratings which literally no other hotel has in Little Rock so we stayed…read morehere even though it was a touch out of the way. The hotel was near a little strip mall that had amazing food options: delish ice cream, Waldo's Chicken and Delucas. At the hotel I liked: Back entrance Slanted shower with tall shower head Wet bar in room Decor is minimal but nice Coffee in lobby Disliked: AC had no constant fan Pool closed even when it's hot out No gym Bathroom smells like natural gas Natural gas fireplace makes bathroom smell No bathtub Furniture is soooo heavy In hotel breakfast restaurant was bleh It was like a little Embassy Suites It was in between things- Downtown, Diamond Crater and Hot Springs. Everything was a drive and it was a good stay overall.

Holiday Inn Express & Suites - Sherwood…read more This is a fairly new building. Opened few years ago. The owner takes such a genuine approach to hospitality that they renovated a year after grand opening. That's extremely rare! When you walk in, you are greeted right away by supper friendly staff. Your check in desk will be to the left of the entrance. To the right, you have large selection of lounging seating. Once I was able to check-in, I went up to my room. ROOM: My room was new, comfortable and without blemishes. The bed was very comfortable. All furniture was brand new, nothing was worn out. Carpet was nice to walk around on and was clean. Another unexpected complimentary touch was Keurig Coffee Maker with six coffee pods of your choosing. BATHROOM: It was brightly lit with modern lighting. My favorite was vanity mirror with all around LED lights. Sink was big and offered lots of space around to spread out your toiletries. The double glass door shower was spacious with good shower head pressure. Although, I was traveling for work solo, they had plenty of extra towels. BREAKFAST: It was good overall. They offered fresh fruit, yogurt, pastries, and hot breakfast items like bacon, scrambled eggs, potatoes and egg omelette. The scrambled eggs I didn't really enjoy. It did not look appetizing and looked too processed. If you're in a rush, they do have small bags for you to put some breakfast items to go. Very thoughtful touch. Fresh coffee is available in the morning, as well as, throughout your stay. STAFF: Everyone that I came in contact and interacted with were so kind, beyond what you'd expect. When I was leaving the next morning, one of the ladies was sweeping the floor by front entrance. When I approached behind her and said, "Excuse me," to pass by. She was so polite that she replied, "My apology." I responded, "No it's ok, my apologies for disturbing you." SURROUNDINGS: It was in a good location. However, for better food options that are non fast-food stores, you will need to drive 10-15 minutes minimum. Parking lot was good size. They have parking spaces at the front of the building and additional parking at the rear of the building. OVERALL: I would have to say my stay was very relaxing and enjoyable. It was quiet throughout the night, no loud noises or other guests disturbing others. The staff, atmosphere and how clean they keep this place, I will certainly be returning here. When traveling and staying at hotels, I've experienced genuine hospitality and I've experienced disregard for customer hospitality. This place nailed it and over exceeded my expectations.

This location is only about 2-3 years old, and it remains in very good condition overall. Most of…read morethe staff were friendly and helpful, but at least two of them need to be taught how to treat people properly (see below). The lady at the front desk when we checked in was not very friendly and failed to greet us as rewards members at all. The ladies who worked the breakfast area really were hustling - and did a great job keeping the breakfast crowd supplied with food variety - especially fresh fruit, which is lacking at some locations. Overall, the initial appearance of the hotel was very favorable, both outside and inside; however, we learned that housekeeping needs great improvement. When we entered our room, the carpet had not been cleaned thoroughly, and there were large pieces of paper, etc., under the chairs, which obviously had not been moved when the room was serviced. The shower, very obviously, had not been cleaned well - if at all. Our first morning, the room was only serviced by housekeeping in part, and, on the second day, they clearly did not even enter the room! That evening, when we returned to the hotel and discovered the housekeeping oversight, my wife went to the front desk to report the lack of housekeeping and to request fresh towels, liners for the waste cans, and TP. The lady at the front desk was very rude to my wife and made some very inappropriate remarks - not even bothering to apologize for the lack of housekeeping. Someone needs to coach her regarding how to treat people curteously and with respect!!! When I spoke to the hotel manager about this the next morning, I hinted that it would be nice if there were some adjustment to the bill, considering that we were not provided full services. She did not bother to respond to my suggestion/request!! The hotel is fairly quiet, with the exception being that footsteps from the room above ours were bothersome at times. Overall, this is a decent HI Express, but improvement is needed in staffing and housekeeping.

Love all the room inside the rooms, however we ultimately were pretty disappointed. Here's our…read moreexperience: 1. The bed was not uncomfortable at all and dipped in the middle. 2. The thermostat caps at 68 degrees which is normally would be fine but it seemed to not actually get down that cold and I ended up sweating throughout the night. 3. The wifi lagged a bit 4. The clock on the nightstand and the TV was incorrect - I understand this is minor but it's the small things that can really make a place great. 5. The couch and chair were pretty stiff as well

Very clean hotel, walking distance to President Clinton blvd, Rooms are like small apartment,…read more No beer at their Wednesday social unlike it used to be. Staff was friendly

We chose this hotel based on its name, location, and breakfast included an hour before we arrived…read more When we first arrived around 10pm, I had to call into the back to ask to be checked in. She didn't once smile, welcome us, or seem to like her job. It was as if I was a bother. But she did say let me know if you need anything. In the room, bed was ok on comfort. Shower was hot. AC works well. Wallpaper in bathroom peeling. Blinds to close off sunlight were broken so I let the front desk know. Awake at 5:30 am. Don't walk barefoot in the room. Carpet needs to be deep cleaned. (Room 423 on 5/30/26) Then, breakfast was a huge disappointment. Out of fruit, eggs, all juices, etc. Worker said the truck runs tomorrow. Not helpful. I wouldn't stay here again with so many choices in the area.

I don't have any complaints for this hotel. The noise from the highway is annoying, but I've been…read moreplaces that highway traffic sounded like it was going through the parking lot. So I let it go. Plus the staff at this hotel are all angels, so it definitely deserves 5 stars.

Microtel - Sanders St. (Conway)…read more I was extremely surprised with this hotel. Fully renovated in 2024. They have the coolest pancakes maker! This was my first time staying at Microtel. Previously, a lot of Microtels didn't seem decent enough to stay. I thought they maybe too cheap and staff don't take good care of the property or customers. Not here. Let me start by sharing with you that they did full renovations in 2024. They completed their final phase few months ago with the lobby. The staff, honestly, treated me like I checked into a high-end hotel. Very polite, helpful and generous. HOSPITALITY: I originally was only going to stay overnight for business trip. But then, I booked twelve hours earlier before check-in for second night. When I asked, "Could I stay in same room the second night without checking out?" She replied, "Yes you can. I will put a note down, but please mention to the morning staff for verification." Sure enough, next morning I confirmed to stay in same room. No hassle at all. That's how true hotel hospitality supposed to be. No matter the price you pay. ROOM: Room. OMG! I was surprised how spacious, brightly lit and nice it was. Beds were comfortable. Shower was great. Very generous portion of towels. My room was superb. BREAKFAST: They have the coolest pancakes maker. With one push of a button and a minute later, you get two pancakes. I had to try it and take video of it. Pancakes were ok, not great. It could definitely be better if they increase the oven heat. They were too pale for my liking. But, I don't really eat pancakes much. Breakfast was good. Not a lot of options but I give them credit for doing their best. I got a cheese omelette. Mine was cold, since it was the only one left in tray warmer. They later brought more. I would definitely recommend it here. It's a great location. I'm looking forward to returning here.

We had been driving for so long on our trip from Los Angeles to South Carolina and needed to stop…read more After a quick google search, we stumbled upon this inn with great reviews. And it delivered! The person at reception was absolutely lovely and welcoming and even waived the pet fee for our room since we were stopping so late, would only be there a short time and there was only one pet-friendly room left. With this added bonus, the price was phenomenal for the quality! The hotel was clean, nicely designed and well-maintained. The bed and pillows were comfortable and the room was quiet. It was a very safe and clean area, despite being a stop right off the freeway. We didn't stay for the included breakfast, etc. because we had to get back on the road, but we would definitely stop here again!