Overall our experience at the Hampton Inn was pretty positive except for one major thing. First…read morethe positives, Staff - the front desk attendant was very friendly and accommodating. The staff also left us a goodie bag in our room with a personalized note as I'm Gold Status. Cleanliness - everything we saw was clean and orderly. It looked relatively new and well take care of. Showers - water pressure was good and it was HOT!!! Almost too hot to start with. The negatives: Construction - this isn't anything the hotel can help but it was a mess trying to get in there and find it because of construction. Bed quality - this was the biggest drawback for my wife and I. The bed was FIRM... like sleeping on a rock firm. We like a softer bed and this one caused some problems sleeping. If you like a firm mattress this may be perfect for you. The neutral items: Breakfast - we left too early to get breakfast so we didn't have a chance to try it. Overall, I would give them another try to see if all the beds were as firm and since there were so many positives.

This Hampton inn is what have grown accustomed to getting in their product…read more Everything was just like you would expect. Clean and comfortable. Friendly staff. Breakfest bar could have used a couple more options but not a big deal.

This place felt right out of a book, it was retro, quaint, and run by a lovely local lady. I love…read moresupporting mom and pop business like this one. The room felt like a cozy cabin, I loved the vintage touches from the quilt to the blue tile in the bathroom, and the lovely view of the woods out back. Will definitely stay here again if I pass through the area.

we stayed here on our way back from upstate NY after being totally disappointed at the Quality Inn…read morein Richmond on our way up there. Wish I had found this place on our way to Rochester and so happy we did stay there on our way home. Clean, big TV with lots of channels, lots of room and extra chairs and desks if you want to get on your computer. Quiet the night we stayed there and highly recommend it. The Quality Inn in Richmond is another story. Do not go there and I'll write a review for them. The Golden Inn is a great place to stay, reasonable and good location.

Let's place this disgusting in smelling and dirty. What bothers me is this is becoming a standard…read morefor quality in as it's being taken over by and run by indians from India. There's a lack of cleanliness standards, and a lack of care. Quality needs to wake up before these new owners or managers continue to deteriorate their crumbling brand

My wife and I stayed at your hotel on the evening of 12/22/2023. We were driving in from New York…read moreto Arkansas to visit our daughter for Christmas. I must say that our experience at you facility was terrible. I called in advance - since we were traveling with our little dog - just to make sure the hotel was pet friendly. I was greeted by a person on the phone (named "O'Neil") who answered all my questions with one word replies. At no time did he mention that the hotel was "under construction/renovation." As we checked into the hotel - his demeanor was no better. As an FYI - when an employee works in the "hospitality business" ........that employee should be "hospitable" to customers. That was out introduction to your hotel. Upon checking into our room (Room 246) - my wife and I were shocked at the room condition. I've attached photos: - Entrance to room was not vacuumed - Bathroom vanity was covered in paint stains - Light on top of bathroom mirror was cracked - Walls in bathroom were cracked and in need of repair - Piping was rusted and covered with paint - Air filter over shower was filthy (possible mold) - Towel used for shower floor was ripped (I've used better towels for rags) - Door jam at entrance was cracked To make matters even worse - my wife and I had been traveling for over 12 hours. We were exhausted. I went down to the lobby to ask O'Neil if he could give us a cup of milk. He told me the hotel had no milk. That was a lie. Upon speaking to Everton & Dina the next morning - they informed me that milk is available - but hotel policy is to not share it with guests. I can understand this (although I've traveled extensively in my career - and I've never asked for a cup of milk before and been lied to and refused). Most vending machines were out of order (see photos). Signs in the hotel stated "Please Excuse Our Dust." I can honestly say that I've never been in a hotel in such poor condition in my life. If renovations were being made - I should have been notified in advance. Additionally, I should have not been assigned to a room that clearly was not in acceptable condition. To be fair - I place no blame with the cleaning staff assigned to our room. I'm sure they were doing what they could with a substandard room. I spoke to Everton on the morning of checkout. He was very nice and helpful. I also spoke to Dina - who made notes regarding my experience. On a final note - my wife and I went to the breakfast "buffet" on the way out. Equipment was out of order - and the orange juice from the dispenser was rancid (with a brownish color).

I had the best time at this Marriott. Looking at the photos I took of my room, I'm reminded just…read morehow much I loved my stay and will always remember it. My visit to Muncie was made all the better just by staying at this hotel. According to the internet, the official name of the hotel is the Courtyard by Marriott Muncie at Horizon Convention Center. Whatta mouthful! I'll just call it the Marriott. I never liked the term "conveniently located," because it raises the question: convenient to whom? It's such a nebulous, throwaway phrase. But literally, this Marriott is conveniently located in downtown Muncie, in the middle of the city and within steps of many restaurants and attractions. There's even a terrific restaurant attached to the hotel that's located downstairs (1925 Pubhouse). The hotel is next door to the Muncie Children's Museum, within sight of the Muncie Visitors Bureau, and across the street from a grassy area where many outdoor concerts happen during the summer. If you want to not use your car very much when you visit Muncie, but you want to do a lot and visit a lot of places, this is a good hotel at which to stay. One of the cool things about this Marriott is that it is a teaching hotel, and provides job training and employment for people with disabilities. I love that. The dude who checked me out of my room, and the homie who kindly sold me a cup of coffee and avocado toast, both had disabilities. My lovely interactions with them were an integral part of me loving my stay. As for my room: It had a comfy king-sized bed with lots of pillows, a TV that you can connect to Amazon Prime and other streamers to watch your favorite movies about hundreds of beavers, a mini fridge to store water bottles and chill a bottle of white wine, and a view that overlooks the city. It is a nice, clean, functional, comfortable, restful and special hotel.

It has been over eight years since my original review of Muncie, Indiana's Courtyard by Marriott at…read moreHorizon Convention Center Since that time, I've stayed in the hotel any time I return to Muncie and it has become a regular part of my travel routine within Indiana. The hotel is a Marriott franchisee owned by Arc of Indiana, a non-profit organization dedicated to supporting individuals with intellectual and developmental disabilities. The hotel is a "teaching" hospital and plays host to the Erskine-Green Training Institute - Indiana's first statewide hospitality training center for individuals with disabilities. The goal is to train folks with disabilities for a competitive wage jobs. The hotel itself is a for profit project that provides an immersive training ground for those interested in hospitality industry jobs.The hotel is contractually obligated to have at least 20% of its employees be persons with disabilities. While Scott Wise's Thr3e Wisemen Brewery was part of the hotel in the beginning, it has been replaced by a similarly themed 1925 Pubhouse that also serves as a training restaurant for Erskine-Green. Opened in December 2015, this Courtyard is a six-floor hotel that is attached to Thr3e Wisemen, the Muncie Children's Museum and the Horizon Convention Center. Originally targeted for the old Roberts Hotel, which was snatched up and turned into condos before the project was greenlighted, the hotel ended up being built on land donated by the city of Muncie. During training, Erskine-Green Training Institute students stay at the hotel, unless they are relatively local and commute, while in their 10-13 week training programs. This also means, of course, that this Courtyard is one of the most accessible hotels you can imagine. Truly. It offers a variety of accessibility options in the majority of its rooms including wheelchair accessibility, roll-in showers, and adaptive equipment for both visual and hearing impairments. Some of the rooms even have automated doors (though, ironically, mine wasn't working during my most recent stay). The hotel was recently renovated as it nears its 10th anniversary. It offers spacious rooms, contemporary/clean decor, a fair pricing point, an in-house bistro that offers breakfast and dinner, an around-the-clock Starbucks option (not full menu), a nice and wheelchair friendly pool, a fitness center, and even a check-in center that has been made accessible. You should know, as it's a tad confusing, that the parking in front of the hotel actually belongs to the new condos. Don't park there. They seem a tad moody. Instead, there's a parking garage behind the hotel where guests park for free (It's $1 an hour if you're just visiting). There's no doubt my affection for Erskine-Green somewhat skews my rating, and I'll acknowledge that while I seldom have any issues on this visit the automatic door didn't work (and it's quite heavy without the automatic feature) and a packed house due to a convention clearly had the staff a bit overwhelmed. Minor quibbles (though having stayed from Friday evening to Sunday, I was a bit bothered that no one bothered to address the automatic door). On the plus side, a previous tip I'd made to lower the bed had actually been implemented. Bravo. As this is centrally located in downtown, the hotel attracts a variety of traveling guests, businesses, and others. On one visit, I even met the duo from Air Supply in town for a concert (If you don't know Air Supply, move on - I'm old. Get over it). The meeting rooms were nicely equipped, there were charging stations all over the place and even more since the recent renovation added charging stations at tables. Profits from this hotel go to benefit the Erskine-Green Training Institute and other ARC projects. So, you have a terrific room at a fair price with great service and you're supporting a great organization working to put folks with disabilities in the workforce. It really doesn't get much better than that.

This is a pretty standard older Fairfield Inn. Conveniently located right off of I-70 at the…read moreOhio-Indiana border. They did have warm cookies when we arrived around 5pm. A nice touch. The rooms are fine nothing special - it did have a large frig with a small freezer section which is not common anymore. Found it hard to believe that there were no rooms for a Gold upgrade in the middle of the week. The breakfast buffet was typical but it was crammed into a very small space - people were practically tripping on each other. Good for a one night stay on a road trip.

Avoid at all costs!!! I've spent 29 nights in Marriotts in the last five months and this place is…read morenot just the worst Marriott, It's the worst hotel I've stayed at. 1. Breakfast is terrible, To be fair, they usually are, but this one seems to go out of its way to make it awful for customers. 2. The room wasn't clean when I arrived (see pic of used soap still in shower). 3. Got a horrible rash from bedbugs? Or some other nastiness because of the lack of sanitary environment (see pic...sorry in advance) 4. Management hop skipped and jumped around any excuse they could put forth. I'd expect better customer service from a corporation like Marriott. This place should be shut down and the manager needs to go work in the used car industry.

Stayed here over the weekend room was absolutely disgusting hair in shower,toothpaste in sink, poop…read morestains still in toilet, dust all over head board of bed, sticky night stand with drink rings still on it, and trash was not taken out as it still had a nasty spit cup in it. I sent an email with pictures attached to management requesting a refund or a voucher to another Hampton inn to use later and still no response from her.

We usually have good experiences with Hampton Inns but this is one of the worse Hampton inns we've…read moreever stayed in. The front desk clerk was rude and not helpful. The breakfast didn't have much waffle mix left at 8:30 and they were totally out of syrup. And one of the elevators were out. Just not a good experience.

Had a lovely stay here. I'm glad I elected to try this place rather than book a room through a…read moretraditional hotel! Jill and Kris were hospitable and worked around my schedule to make sure my stay was seamless. I would definitely recommend to anyone who is interested in a more wholesome lodging experience. Hope to return soon!

The Philip W. Smith Bed & Breakfast is an absolutely lovely place with gorgeous wood inlay floors…read more(the original owner/builder made his fortune in lumber according Jill, the home's very knowledgeable current proprietress), lovely tiffany windows, and charming dining and lodging rooms. My daughter and I stayed in the first floor room that was the home's original dining room, and it was so pretty with lovely wood paneling around the doors and ceiling, a beautiful large tiffany window, and perfectly chosen furnishings. I was able to see several of the upstairs rooms as well and they too were very nice. The breakfast was delicious with the best orange juice I've had in years. If we should ever make our way back to Indiana, we'll definitely stay here again. One additional note: the town of Richmond IN is FULL of gorgeous old Victorian houses that could be refurbished into veritable palaces, much like the Smith B&B. There are also charming cottages from the early 1900s. In a way, it reminds me of Savannah GA in that there are so many lovely historic properties. If historic preservation/renovation is your thing, (and you're lucky enough to be retired or to telework full time), you should definitely check it out.

Stated here while in Richmond for a business meeting. Robert and the staff were extremely friendly…read moreand welcoming! The hotel and room was super clean and we will be staying here again in the future! Bed was a little harder than I am accustomed to but overall a great experience!

Platinum member here & Check in was easy and there was plenty of parking for my truck. When I…read morewalked into my first room 312 I discovered it hadn't been cleaned yet so I went back down and they apologized and placed me in another room 319. It had been cleaned so that was an improvement. Sadly though the shower head I discovered was broken & I had to stand up against the wall to take a shower the next major issue I had was the bed. I spent about an hour in the bed before I literally couldn't take it anymore and ended up sleeping the entire night in the chair. The bed was like cement and my back just couldn't take it. Typically HI beds are better but these were brutal. Essentially I payed $150 for a chair. I informed the desk this morning when I left but they didn't offer anything for my trouble so

DO NOT STAY HERE! IT'S FILTHY…read more They don't clean bathroom floors or entryway floors and don't care. Paid for room through Booking.com First room had sticky bathroom floor and I wiped the floor with a tissue. It was filthy. They gave me another room and it was equally as filthy dirty. Went to front desk both times and clerk rolled her eyes and asked if my shows were dirty and she was extremely perturbed. I could not stay here. Too filthy dirty. Manager gave partial refund. Seriously!

It won't let me give a 0 . This place is a dump!!! Dirty, old, dirty and did I say old! Needs…read moreupdated BAD! Do not stay here!