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    Fairfield Inn Richmond

    3.5 (17 reviews)
    ModerateHotels

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    Ask the Community - Fairfield Inn Richmond

    Quality Inn and Conference Center

    Quality Inn and Conference Center

    (27 reviews)

    $

    Let's place this disgusting in smelling and dirty. What bothers me is this is becoming a standard…read morefor quality in as it's being taken over by and run by indians from India. There's a lack of cleanliness standards, and a lack of care. Quality needs to wake up before these new owners or managers continue to deteriorate their crumbling brand

    My wife and I stayed at your hotel on the evening of 12/22/2023. We were driving in from New York…read moreto Arkansas to visit our daughter for Christmas. I must say that our experience at you facility was terrible. I called in advance - since we were traveling with our little dog - just to make sure the hotel was pet friendly. I was greeted by a person on the phone (named "O'Neil") who answered all my questions with one word replies. At no time did he mention that the hotel was "under construction/renovation." As we checked into the hotel - his demeanor was no better. As an FYI - when an employee works in the "hospitality business" ........that employee should be "hospitable" to customers. That was out introduction to your hotel. Upon checking into our room (Room 246) - my wife and I were shocked at the room condition. I've attached photos: - Entrance to room was not vacuumed - Bathroom vanity was covered in paint stains - Light on top of bathroom mirror was cracked - Walls in bathroom were cracked and in need of repair - Piping was rusted and covered with paint - Air filter over shower was filthy (possible mold) - Towel used for shower floor was ripped (I've used better towels for rags) - Door jam at entrance was cracked To make matters even worse - my wife and I had been traveling for over 12 hours. We were exhausted. I went down to the lobby to ask O'Neil if he could give us a cup of milk. He told me the hotel had no milk. That was a lie. Upon speaking to Everton & Dina the next morning - they informed me that milk is available - but hotel policy is to not share it with guests. I can understand this (although I've traveled extensively in my career - and I've never asked for a cup of milk before and been lied to and refused). Most vending machines were out of order (see photos). Signs in the hotel stated "Please Excuse Our Dust." I can honestly say that I've never been in a hotel in such poor condition in my life. If renovations were being made - I should have been notified in advance. Additionally, I should have not been assigned to a room that clearly was not in acceptable condition. To be fair - I place no blame with the cleaning staff assigned to our room. I'm sure they were doing what they could with a substandard room. I spoke to Everton on the morning of checkout. He was very nice and helpful. I also spoke to Dina - who made notes regarding my experience. On a final note - my wife and I went to the breakfast "buffet" on the way out. Equipment was out of order - and the orange juice from the dispenser was rancid (with a brownish color).

    Holiday Inn Express & Suites Sidney

    Holiday Inn Express & Suites Sidney

    (11 reviews)

    $$

    The rooms are clean, the bed is comfortable...my only complaint is they don't have any extra…read morepillows...ever! We have been here several times. They have a good breakfast...even bacon on a couple days! Nice indoor pool. You can walk to several stores and restaurants nearby. Plus several more with a vehicle!

    Completely agree with Pete M's review on April 29th…read more We were very pleased with our overnight stay at this hotel. It felt as if we were staying at an upscale hotel, not an 'Express' hotel. Check in was quick. The lobby amenities were explained to us. Everything about the room was very nice. There is a microwave and a very large refrigerator in the room. Room temperature was easy to regulate. Beautiful large screen TV with good reception. We were very impressed with the complimentary hot breakfast. Instead of the common 'make your own Belgium waffles', there was a machine that, with the touch of one button, automatically made you two pancakes. The pancakes tasted great and there was no mess like you often see with those Belgium waffle makes. How about this list of the other items that I can remember were offered: egg omelet, biscuits, gravy, turkey sausage, cinnamon rolls, cereals, apples, bananas, blueberry muffins, chocolate muffins, hard boiled eggs, bagels and other breads for toast. Lots of beverage options also including orange juice, hot chocolate, coffee. If we come back to Sidney, we will stay at this hotel again

    Fairfield Inn Richmond - hotels - Updated August 2026

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