Absolutely terrible business. They are friendly and professional only until they get your money. I…read morepurchased a washer and dryer from them, and the dryer has not worked properly since day one. I was told I had a 30-day warranty and that they would either repair or replace the dryer, yet they continuously failed to show up and kept giving excuse after excuse. I had to repeatedly call, stop by in person, and practically beg for assistance, only to be met with rude behavior and blame-shifting. Instead of taking responsibility for selling a faulty appliance, they tried claiming the issue was somehow my house, despite there being no clogs or problems with my setup at all. This business clearly does not stand behind the products they sell or the promises they make. Save yourself the stress, frustration, and wasted money. Take your hard-earned money somewhere else and deal with a company that actually values its customers.

they have a 30 day warranty. the fridge that I bought from them lasted 33 days before giving out…read more Owner was very short on if anything could be done and wouldn't work with me at all.

Great Service from Scott. He came out the next morning and worked around my schedule. He diagnosed…read moreand explained what my issue was with the refridgerator. He was in and out in about an hour and had me leak free quick. I would highly recomment East Texas Appliance Repair!

Scott texted to remind us of our appointment the day before and the morning of our appointment. He…read morewas very professional and was able to fix our gas stove. Great guy and great affordable work. Thank you!

Store manager steve had assured me that if I purchased at retail price ($900) they would price…read morematch upcoming sales price and still give me free delivery. They would price match but would charge me $75 for delivery. Spoke with manager on duty and salesman who confirmed the convo Wouldn't honor their word - told me I could pay the additional $75 or take my business elsewhere - I took my cash and went to Lowe's- suggest you consider doing the same.

I can't believe it took us so long to find this store!! We needed all new appliances for the home…read morewe are renovating, and we are sick and tired of shopping at Home Depot and Lowe's (these stores have just become dumping grounds for dirty displays and lackluster customer service). We worked with Newt Partridge and he coordinated everything for us. The appliance department is easy to shop and Newt knows his stuff. Ask for Newt-you won't be sorry!!

I had a great experience at Don's TV Appliance Store. I recently bought a flat screen TV and was…read morevery pleased with the service and selection available. The staff was friendly, knowledgeable, and helped me find exactly what I was looking for without any pressure with a great price. They took the time to answer my questions and made sure I understood my options. The store had a great variety of TVs to choose from, and everything was well organized. Overall, excellent customer service and a smooth buying experience. I would definitely recommend Don's TV Appliance Store to anyone looking for quality appliances and electronics.

As of now, we've purchased both a Whirlpool refrigerator and a Frigidaire gas range from Don's. We…read morereceived excellent service both times. The salesmen were both professional and of great assistance in helping us choose the best appliances for our kitchen. In both instances, we had the appliances deliver and installed by Don's. The deliveries both went smoothly and the technicians were knowledgeable and helpful in getting us familiarized with both. We will definitely return to Don's for any future appliance needs we may have!

Their service was great. Nice customer service in the store and you can tell the driver are well…read moretrained. Will look forward to doing business again.

Long random story, but was driving through Tyler on the way back from East Texas and a piece of…read morerubber under my car came detached and started rubbing on the ground. I was in front of their store and went inside and the guys in there were wonderful to me and helped fix my car or at least fix it enough for me to make it make to Dallas. If I need to rent furniture, I would be tempted to go all the way to Tyler to get it from them. Many Thanks!!

Man I hate Mondays.... but Tina made mine better!…read more This weekend I ordered siding, concrete and some small items from the Pro Desk in Longview. I got overcharged a little and noticed it after we'd left. I figured it was a simple mistake and, after talking to Tina, I found that there are 2 SKUs on cut merchandise. The guy scanned the wrong one. I had a pic of the "Cut Merchandise Ticket" showing the length and the ticket with the charge. She said I could come in and get the refund. I told her it was difficult to say when since I'm an hour away. After some magic she got me fixed up. $25 isn't a lot in the total, but every penny counts! What I didn't tell her is that I am a 100% disabled Veteran and it is a chore to get a ride coordinated. That played no part in this conversation, although HD is very Veteran friendly, unlike some other big box stores who took away our discounts. She fixed it because it was a customer issue, simple mistake, I had a picture of everything, etc. This is great customer support and service. It is primarily for the customer support and dependability that I do business an hour away instead of 20-25 minutes at an unreliable store who doesn't care how you're treated. As a note, if you have an issue but have not provided HD an opportunity to fix it, you should do better. Everyone makes mistakes, so give them a chance to fix it. Just my 2 cents. worth less due to inflation.

ISRAEL was such a helpful and well mannered young man. He had me in , cashed out and loaded like a…read morechamp . At checkout ANGIE walked me through setting up a business account and sharing the perks - had no idea I'm a woman in her late 60s remodeling and setting up my first business. It's great to know that there are Israel and Angie's out there!