Brought in several pairs of boots and pumps for stiletto heel tip replacement and the workmanship…read moreitself appears fairly solid and completed on time. However, I want to flag a pricing issue for others. Before bringing in the items, I called and was quoted approximately $7-$10 per pair. At drop-off, the pricing presented was $22-$30 per pair. I raised the discrepancy immediately, but was told the prior quote was incorrect and no adjustment or accommodation was offered. I proceeded given the number of items already in hand, but followed up again afterward and was not able to reach a resolution. If you plan to use this shop, I would strongly recommend confirming pricing in writing before proceeding, particularly for multiple items. Sharing this so others can make informed decisions.

I carried my broken suitcase into the store and although I was the only customer inside, I felt…read moreignored long enough as to wonder if the man sitting down was a customer and not the repairer. He and the woman behind the counter were trading news. Finally, they acknowledged me, took a very quick look at what I wanted done, said it would cost $200+, and indicated it likely wasn't worth me paying to have it fixed since it would cost the same as a new suitcase. I needed a complete wheel replacement and asked about them fixing the collapsible handle that had started getting stuck. The cost for just the handle, oh my! I really appreciate that they didn't waste more than five minutes of my time. I didn't feel like they wanted any of my business though.

"Better than new"…read more I had a fantastic experience with Luggage & Leather Depot on the good ol' Hamden Road. I was dashing out to a meeting a week or so ago. Grabbed the trusty messenger bag con laptop, and bang! - strap broke, and everything spilled onto the floor. I collected everything, checked to see what had happened, and proceeded to be late to my meeting. When I arrived back home, the first thing I did was try to locate a leather repair shop, and the depot was at the top of the list, and less than a mile from me. I called, and the gent said that they would likely be able to fix it, so I took a walk over, and dropped off the bag. In less than 3 days, Mr. Kim called to inform me that he'd completed the repair. Again, I walked over to retrieve my Mark & Graham bag for a grand total of $38. Not only did I just save a few hundred dollars by not having to buy a new bag, but the repair was as advertised - "better than new" - with new leather, and an added metal bar for strength. I can't recommend this business highly enough. I'm looking forward to my next interaction - think I'll buy something new there next time. See you in town!

Mr. Kim restored my suitcase to "better than new" as he likes to say…read more After a 2-week long trip across Southeast Asia, my brand new luggage took a beating. Broken zippers. Popped stitches. It was definitely in need of repair. Mr. Kim was able to get the repairs done in a little over a week and the repair work was so seamless that I could barely tell what had been fixed. The only telltale sign is that he added a new, stronger zipper to replace the broken one which actually made it much easier for me to open and close the interior compartment. The $45 I spent in repairs was a worthwhile investment to ensure I would have many more years of adventures to come with my fabulous ruby red suitcase!

Just came from Luggage Plus with 4 new Briggs and Riley bags. Kevin is the kind of guy it's a…read morepleasure to buy from. Knowledgeable, passionate and honest. The luggage bought is TOP tier and the experience was great. They have good selection of high end bags as well as less expensive stuff. Highly recommended!

Very lukewarm (nearly cold) reception. We came here looking to buy two check-in luggages (medium…read moreand large). The man in the store, standing behind the counter, seemed uninterested in helping us. Didn't mention any Labor Day sale or anything. He merely pointed to all the luggages and told us they all have labels, and in each pile there are medium and large luggages. That's it. We looked around on our own and eventually left. Not bad, but also not positive experience either.

Samsonite Outlet, perfect!!!!!!! Great price for language…read moreand travel accessories. But I usually get them from Costco. Better price point with perfect return policy at Costco. Look at the suit carry bag, great for travel. They even have pink ones, my wife would love them. Will definitely come here if I need it in the future.

We bought Samsonite primarily because of the lifetime warranty. Within a couple years and after…read moreonly a couple international trips, our large checked bag and carry-on both failed. The wheel broke on the large bag, and the cushioned handle started to fall apart on the small one. These seemed like manufacturer defects, so we brought them to Samsonite and they charged us to ship the large bag. Then they called and let us know the problems *weren't* covered and couldn't be repaired. They said they could only ship the bag back or recycle it. They said we should get our money back for the shipping because the store should have warned us. We called the store and they refused to refund the $20 in shipping they charged, despite what the repair office said. We won't be buying Samsonite again. Quality and customer service are both crap.

World Wide Luggage and Gifts…read more Went in there knowing exactly what I wanted. I did the research on Amazon, Youtube, and other web sites. I knew the product better than the Asian guy who was working there. As usual, I was offered 10% off to help me along in the sale-process. The bag was $500 from Amazon and I left World Wide Luggage and Gifts with a charge of $476.05 Going with Amazon would have afforded my Prime with Free Returns, but I did my homework online and knew what I wanted as I marched in there. Got me a few bucks off. I'm pretty sure they don't have a refund policy - FYI

Conveniently located right next to the Crystal City metro. Prices are difficult to compare as they…read morehave some brands I am not familiar with. I tried to use my Android smart phone's Shop Savy application to compare prices, but they put a sticker over some of bar codes making scanning impossible....Hmmm......

From the owner: Luggage , Leather and Travel accessories , Business cases , computer and laptop cases on wheel ,…read moresmall leather goods

Shout out to Jimmy who seemed to single-handedly hold down the entire store during my visit…read more Located in the shops of the Tanger Outlet of National Harbor, this location has a lot of offerings. If you have some of their pieces, this is an affordable option to increase your inventory. No military discounts are offered but they did have some in store promotions displayed throughout the store. The store was clean, well lighted and organized. Sometimes you can enter a store and if not organized, make you want to leave. Just me? Monogramming is available in store and can be done while you wait. If not, you can walk about and continue shopping and return to pick up your purchases. It seemed to be a 15 minute wait and there are a variety of fonts and colors to choose from, up to 3-4 letters on certain items. They even have fragrances! The samples on display have fragrance only or you can opt for a gift set. normally stores have gift sets around the holidays but things were well stocked. From wallets, umbrellas, luggage and purses, this location had quality selections. These items are at a higher price point but the warranty and level of service that go along with the Tumi name are top notch. I definitely plan to return and peruse their inventory. I would recommend to friends and frequent here. The customer service was fantastic and Jimmy did an outstanding job helping me select garment bags and educating me on the features.

Staff is absolutely amazing. They were Patient and super helpful. And of course the products are…read morequality. 10/10.

When I tell you I never felt so bad in all my life. I never felt discriminated against until I…read morewalked in this store today! I wanted to check out the place to get a few pieces of luggage and he had some great deals too until that man yelled at me and told me to get out of his store you talking about confused... if confused was a person I was it! I'm glad I recorded it because I will be filing a discrimination lawsuit against this man and this business! Shopping While Black!!! Never thought it could or would ever happened to me but unfortunately it did!

Good variety and selection of luggage. Includes children's backpacks, attaché cases. And nice…read morejewelry. In an ageing strip mall in LAngley Park.

I was greeted by such really helpful and nice ladies. They even offered me some coffee and…read morechocolate. I explained to the main women assisting me that my family vacation was a month away and looking to stay organized for traveling. She told me the wonders of the company a Eagle Creek. I bought a lime green Eagle Creek pack it for my shoes, so my clothes don't get all messy. It has a nylon light material to it. I was thinking about buying the Eagle Creek pack it that holds your shirts. The lady was explains how it makes your life easier to traveling by having no wrinkles, hand held strap,different sizes for carry ons and bigger luggage. Downside: I live about 40 minutes away. Maybe I will be back soon before going on my trip.

Fantastic store. Rhonda is always extremely helpful with luggage and accessories making travel easy…read moreand fun. We have several sets of luggage from there now. Only place we shop for travel items.

I am leaving the country soon and needed large luggage bags to accommodate for all the clothing I…read morewas taking. Thinking samsonite was the way to go, I purchased a garments bag and a decent sized travel bag. When i got back i packed all my things between the two bags. As soon as I pulled up the bag handle and attempted to roll it, THE HANDLE SNAPED OFF. after looking at it, the handle looked like it was made of some kind of low quality aluminum. If your looking to pack alot samsonite isnt what your looking for.

Excellent service and prices comparable with online or department stores…read more I'd been searching for a new carryon rollerbag and decided from online review that I was interested in a couple of Samsonite options. But I wanted to take a closer look before committing. I tried some department/discount stores first but didn't find the ones I was interested in. I noted the prices anyway as a was dubious I'd find a good deal at the outlet. I was very wrong. Not only did the Outlet have the bag I was interested in, they had several variants and all were at very good prices. Then I got great service by the saleswoman who helped walk me through the differences and even introduced me to a model I had not seen before. She was so very helpful and not pushy in the least. I'm very happy with my bag and even more happy with the experience.