Initially, although, we noted the poor review of auto max on yelp we felt it fair to evaluate for…read moreourself and not judge the book by its cover. The sales rep from auto max seemed very nice and accommodating. He let us test drive the vehicle with him the first time. We were really interested in the car and so we asked to take it for another test drive on the highway some other day and he said that this would be fine. We inquired also if we could take it to an independent mechanic to have it looked over and he said that would fine as long as it was within 5km from auto max or the mechanic could go to the dealership. So thus far we felt good. We than took it for a drive and it drove fine and we were happy about the car and we were seriously thinking of making an offer that day. However, our concern was something fell on the car in 2015 and was fixed by ICBC by the previous owner. We understood the damage was to the top of car. Later we were told it was somewhere on the hood. However, thinking that the damage was to the top including the sun roof we thought there may perhaps be leaks. Therefore, we sprayed water on it and found it was dripping. Thus when we returned to the dealership and brought the issue up the sales rep appeared defensive. He said "There is no way there is a leak as it would show a stain on the roof" In actually, there was a couple spots; however, he wouldn't hear us out and said the sun roof must not of been closed when we tested it. We than asked him if he could test himself. The sales rep appeared to be more defensive and said quote "how much do you want to bet $100?" We felt that was very un-business like. We than said we don't bet and were there to buy a car. Than he and my brother-law went outside to the lot to do the water test, which resulted in just the same way. My brother-laws fingers were wet after only a few seconds. The sales rep said and quote "its just condensation. Do you know what condensation is?" My brother-law replied "of course I know the difference between condensation and a leak." Both me and my wife remained at all times calm while we felt the sales rep was dismissive, rude, and pushy. Its too bad we loved the car. When you read the bad reviews on here they may be true 'buyer beware'.

looked at a Ford Transit Connect today..............it looked worn. engine had rust on it, few rust…read morespots on the body etc. I asked if as part of a sale I could have it inspected by Coastal Ford Dealer mere BLOCKS away ..... for a detailed pre-owned inspection buy certified mechanics from Ford. was told they don't allow that. So you won't allow me my to spend my own $$ ($140 plus taxes) on a verified 3rd party source to verify the condition of a car before I spend over 15K all in on it ........... ummmmmmmmm SOMETHING FISHY ABOUT THAT. AVOID DEALERS LIKE THIS

I have always been an Honda/Acura fan ever since I started driving. I have purchased two vehicles…read morefrom this dealer and the service were all exceptionally excellent. The first vehicle we bought from them is a used Acura TSX premium model. White color, black leather interior color. I did go to all the other Acura dealers in town to look at the TSX's they had for sale; Northshore, Burrard, Langley, Richmond each had a few but none of them came close to the condition of the ones for sale here. My TSX used to be a courtsey car, and it does have a few scratches and dings when I bought it. But the manager, Patrice, agreed to repair all of them before we take the car out. They did not cut corners on repairing them, every damage was fixed professionally. First time dealing with these guy, had an absolutely excellent experience. Even tthough it took some effort to work the price down but we got a really good deal at the end. The second vehicle we bought from them is a used 2012 TL Sh-awd tech. Again, we walked into the door and was greeted by the same salesman we bought the TSX from. Same story with the TSX, this TL was a lease comeback, it had some scratches on the back bumper. But Patrice offered to fix them for free. Another really pleasent time dealing with Lougheed Acura. At the new dealer, the service department offers free coffee and free pop. And the shop looks really from the window. The service advisors are friendly as well. Scott Bagnell is the guy to go for to service your Acura I am going to drive Acura for my whole life most likely; and as long as these guys are here, I will buy from them. And as long as William(the salesman who sold us the two acrs) is not retired, I will buy from him. If he was the grand master for four years in a roll, that means he really know what he is doing and he is good at it.

Concern Regarding Extended Warrant Refund In 2018, we…read morepurchased an Acura RDX from Lougheed Acura trusting in their strong reputation. At the time of purchase, we were encouraged to buy an extended warranty. Since the car was brand new, we believed it was a prudent decision and trusted that Acura would guide us in the right direction. We purchased the extended warranty for $2,800, understanding that $800 would be the actual cost and that if we did not use the coverage, we would receive a $2,000 refund after six years. The company you HIGHLY recommended held our money for six years without any interest payments. Unfortunately, because we did not submit a refund request within four months of the warranty's expiration, (we submitted at 5 1/2 months unaware of time frame)we were informed that we are no longer eligible to receive our reimbursement. We are extremely disappointed by this policy, which feels misleading and unfair. Yes, we didn't read the 6 page contract in mini font with the last few few lines saying we needed to apply for a refund within time frame. we trusted our sales re to be providing fair service. It is disheartening that a company we trusted would support an insurance provider that does not prioritize best practices. We have been loyal customers, however this experience has made us feel that your company does not truly stand behind its customers. We urge you to reconsider recommending this insurance provider in the future to prevent other customers from experiencing similar frustrations.

I had an AMAZING experience buying my second hand Rav4 from Used Car Warehouse in Coquitlam. The…read moreManager Jo was fantastic in getting back to me and answering all my questions, Vic the Finance Manager was so helpful and very experienced in his division. I could not be happier!!! Not only did they sell me a great car for a great price, Vic even went the extra mile by dropping off the vehicle to BCAA in White Rock and had no complaints doing so. Giving these guys an easy 5 star rating. Thank-you!

Excellent service all around!…read more I brought my SUV in to be detailed, and arrange to have it sold. Joseph was very helpful guiding me in selecting appropriate service options. He also gave me a discount and added an engine steam cleaning service at no extra cost. The results looked as beautiful as new. He carefully photographed the car for sale and documented the few flaws that could not be corrected without more detailed work. Best of all, he sold the car at my asking price within a week! I plan to sell another car soon, and I will definitely choose this business again.

Can't find anywhere better to take care of your cars! Been with them since 2014 and I couldn't be…read morehappier

I was helped by Eric Maura, very knowledgeable and kind person. This is my second purchase with him…read moreand he knows his stuff I'm super happy with my car.

My experience was very similar to Rizza S. I was not pressured in buying a car. Well, I walked in…read morealready knowing what car I am going for. I had in mind what are my needs. I was offered to test drive the Mazda 3. I came in during the Covid time and to make things difficult I didn't really know the area very well and I asked if my sales guy can go with me. He went and asked his manager if that was possible and all was good. Yes he had a mask on. My sales rep was Eric Maura. He was very knowledgeable about all Mazda cars. He himself owns a Mazda as well. He explained everything very well. I was super excited and at the end of the day I ended up purchasing the Mazda 3 GT AWD. I was super happy. I also got 0% financing. It was a super awesome deal. In the finance department, I was dealing with Navin Mahal and again, everything was explained very well to me. I picked up the car two days later. I had Eric arrange for an insurance broker to come in to do the paperwork. I mentioned to Eric the license plate that I wanted. He had that arranged as well. When I picked up my car, he explained everything very clearly to me again and reminded me all of the specs. I walked out super happy and was very pleased. Also note that they have very good green tea in the car maintenance area.

I live at west Vancouver, always have my car service here. It's a looooong drive but worth it. Best…read morestaff and best service. I tried Richmond Toyota service once and came back here. Cary and Jeff are really nice. What we expect from car service? Nice people and good car service. You can get all here.

Re: westminster toyota boyd st, newwestminster:…read more We ordered Camry Hybrid XLE in July 2022. We made deposit. Despite several calls, personal visits and emails. We never got our vehicle. the reason was we were buying cash not finance. Because they make more money from Finance than cash sale. Now today I got a letter (attached)from Toyota Canada Inc, saying there is a service recall for the 2023 Camry Hybrid XLE (VIN:4T1B21HK5PU020077). Means vehicle was received by the dealership but never delilvered to us. I was so frustrated and end up buying another vehicle. And very long time to refund our deposit. Talking to my lawyer tomorrow for this harrassment caused.

I have always had great experiences at Jordani Motors. From sales to service the personnel at…read moreJordani Motors have shown their honesty and sincere. I'm not saying that Jordani Motors is perfect all the time for everyone, but in my experience they are as good as it gets in the similar business.

I purchased my car at this place. Joes is a solid and honest guy! Pleasure to do business with…read more Karim A.Hamir

Honesty from a car dealership is first and foremost. If a dealership cannot be honest at the…read moreadvertising stage of buying a car, why would anyone trust they will be honest during the test drive, negotiating and purchase stages? Check any of this dealership's ads on Craigslist and you will see a long string of key words at the bottom of each ad known as spam so no matter what kind of car you are looking for, their ad will come up. The key words have nothing to do with the car for sale and waste people's time. Maybe if more people would flag their ads due to spam, their ads will be taken down. For example, at the bottom of their ad for a Mazda 3, they have included the following key words that have nothing to do with a Mazda 3 so their ad comes up: 2009 2010 2011 2012 2013 2014 2015 Mazda 3 2 Civic Corolla Focus Matrix Toyota Lancer Sentra Sonic Versa note Fit Cruze hotmail https://vancouver.craigslist.org/bnc/ctd/d/mazda-3-mazda3-hatchback/7051605422.html

What a joke! I went there after phoning them to look at a 2010 Toyota Corolla. I told him I was…read morecoming after work to look at it. When I arrived, it was in the middle of the lot with no way of driving it out for a test drive. They were all middle eastern men who spoke their language in front of me. Which, by the way, is bloody rude and pissed me off. Then he gave me the keys to start it up and he did not even come with me. There was a block heater plug in the front and when I asked later, he had to tell me that is was from Alberta. I checked out the car and wanted to take it for a test drive. He told me, call 45 minutes before you come next time and we will move it. When I asked him what his best price was, he told me, we don't negotiate because we have the lowest and best prices. WTF! I am a woman in her 50's and if I was back in my 20's, he would have been all over me. I would tell anyone to stay away from these guys. They are NOT honest. Take a guy with you if your a woman. They clearly think woman are not worth dealing with. Stupid because we buy most of the cars.