Daughter had a morning appointment for a 6-month check on her vehicle recently, which worked out…read moreperfectly for the three of us -- it was early in the day, and we were on our way to a stay in Harrison Hot Springs. While the car was being serviced, we used the time (just short of an hour) to have a 'picnic' in one of the waiting areas - enjoying their self-serve coffee, plus a snack the daughter had made to take along. It was early in the day, with no sales activity on-the-go, so we were able to sit-and-wait in an area within the sales showroom, as opposed to the smaller area just directly outside the service area. Staff were very friendly - a little curious as to where we were headed, and eager to please and accommodate. The daughter purchased her vehicle -- a smaller-size, Eco-Drive, SUV-style vehicle -- there a few years ago, and has used their service department exclusively. She has nothing but good things to say about the vehicle, and the quality service received. For her Mom and I, just a first stop by, but an opportunity to see / feel a touch of what she had always told us of her experiences there.

UPDATE (new outcome since my prior review): My 2019 Kia Soul EV has now finally been fixed -- by…read moreApplewood Kia, not West Coast Kia. Over a six-month period, West Coast Kia generated eight repair orders for the same vibration/humming concern and repeatedly told me the vehicle was "fixed" or "complete." During that time they replaced multiple major drivetrain components (traction motors and gear reduction units). I was still experiencing the same vibration after the final pickup on January 27, even though the work order stated everything was resolved. Because of that, I took the vehicle to Applewood Kia (out of pocket). Applewood diagnosed the real cause as a right front wheel bearing -- roughly a $400 repair -- and once replaced, the vibration/humming disappeared. Problem solved immediately. I also want to note that Service Advisor Isaac Grieve told me Kia had spent over $40,000 in parts during the West Coast Kia process. If that's accurate, it makes the outcome even more concerning given what ultimately fixed the vehicle. My biggest issue wasn't just the misdiagnosis -- it was the lack of documentation and transparency. I repeatedly asked that my continuing symptoms and correct mileage be accurately recorded on the repair paperwork, and that did not happen. Yes, I became frustrated after being sent away multiple times with the car still vibrating, but I did not threaten anyone -- I was simply trying to get an unresolved safety/driveability issue properly acknowledged and repaired. I strongly recommend Applewood Kia if you want accurate diagnosis and results. Based on my experience, I cannot recommend West Coast Kia.

I had the most seamless experience purchasing a vehicle at Jim Pattison Toyota Downtown, thanks to…read moreour salesman, Milad Sojoodi. We came in with a fairly tight timeline and we needed to find a functional, reliable SUV that felt safe. From our research and previous experiences, we knew that most of the Toyota models I was interested in typically had to be ordered well in advance, so we arrived hoping for the best. When we got to the dealership, all the salespeople were busy, but Milad immediately stepped up. Even before he was available to help us, he was incredibly attentive, offering us water or coffee while we waited. Ultimately, he was the one who helped us find and seal the deal on my car. What makes the experience even more impressive is that Milad had only joined Toyota a few days before we met him, bringing with him great experience and knowledge that allowed him to offer us thoughtful advice. He patiently walked us through the differences between models and guided us through the entire purchasing process, making sure he listened carefully to my needs and directed us toward a vehicle that would fulfill them. At every step, Milad was kind, patient, honest, transparent, and genuinely dedicated to helping us find the right vehicle, not just to make a sale. Luckily for us, there was a Toyota RAV4 hybrid CLEon the floor that another customer had ordered months earlier but was ultimately unable to complete the purchase. It happened to be available for immediate sale, and within about three hours, we had finalized the entire deal. The rest of the team was also wonderful and supportive. Milad's colleagues took the time to explain the vehicle's features, and the finance and insurance teams went above and beyond to get everything completed that same day, they even stayed later for us and for what I'm deeply grateful. Thanks to Milad and the entire team, I drove away that day with essentially the perfect SUV for me: safe, reliable, practical, and at a reasonable price. What could have been a stressful experience, especially given our limited timeframe, ended up being remarkably easy, enjoyable, and even fun. I couldn't be happier with the experience, and I would wholeheartedly recommend Milad and the entire team at Jim Pattison Toyota Downtown Vancouver.

Came here to check out the 2025 Rav 4 model. All new cars is on the 2nd floor. The sales person was…read morevery helpful and he explained to me the difference between PHEV and Hybrid. He also let me know the car style would change in 2026. I guess I will wait for 2026 model out to take a look at it. I have seen the picture of the 2026.

Very happy with my purchase from Karavan Motors and with the customer service provided. They were…read morehonest through out and helped answer all my questions, never feeling rushed in the process. I recommend Karavan Motors to anyone looking for a used car at a fair price.

Excellent service all around!…read more I brought my SUV in to be detailed, and arrange to have it sold. Joseph was very helpful guiding me in selecting appropriate service options. He also gave me a discount and added an engine steam cleaning service at no extra cost. The results looked as beautiful as new. He carefully photographed the car for sale and documented the few flaws that could not be corrected without more detailed work. Best of all, he sold the car at my asking price within a week! I plan to sell another car soon, and I will definitely choose this business again.

Can't find anywhere better to take care of your cars! Been with them since 2014 and I couldn't be…read morehappier

Horrible service here. Both visits were extremely unpleasant (and we bought our last 3 Corollas…read morehere as well). The last service visit was the last straw. New cat had 9k on odometer; changed my wiper blades without asking me. Then charged me for them even though we had full extended coverage (asked Granville Toyota on 41st, thet agreed that should've been under warranty). I ended up paying anyway because I didn't have time to keep arguing (we'd been arguing for 20+ minutes when I gave up) Service at 41st & Granville has been consistently good for the last 3 decades, as their veteran staff know customer service. But the Fraser location is run by entitled children Never going back. 1.5 stars. At least the mechanics are good, as well as the young man in the financing dept.

Sturdy 3.6 stars…read more Called to make same day appointment , friendly girl. Starbucks coffee too while waiting.

This is the 5th vehicle over the past 20 years I have purchased from them - they have always been…read morecourteous ,honest and they have stood behind every one I bought. As they are Used, had a few minor issues with some of them within a few days, but they rectified each problem with prompt service and no charge. As well, unlike most of the greedier "typical" used car dealerships, they have Never charged me for the Documentation Fee!

Tala auto takes care of their customers, make you feel like family. Very reasonable prices on their…read morevehicles. Repair Shop on site with knowledgeable mechanics to take care of any issues you may have. They also offer warranty for trouble free, no worries for unforeseen future repairs. Highly recommend purchasing from them.

If you read the reviews for other Jim Pattison locations, the salespeople are similar (or at least…read morethe one I talked to was, anyway). This was an extremely shady experience, even relative to the low expectations I have when talking to used car salespeople. We started off on a shady foot when I asked for the carfax report they claim to provide on all cars and they texted me the photo of a printout of an incomplete carfax report that was over a year old (the status of the report was "pending", if the report is complete the status will read "complete"). They salesman explained that the report was up to date because they'd had the car on the lot for a year and it hadn't been driven. That didn't explain why they wouldn't give me a complete report and, when I asked for an up to date and complete report, they told me they'd give me one when I bought the car and took delivery of it, which would defeat the purpose of looking at the carfax report before buying. It's also curious that they told me that the car had sat on the lot for a year without being driven because the car had 6000 km put on it since they bought the car and had it inspected at the dealership. If they'd told me that they were using it as a dealership loaner or one of the salesman was driving it, I wouldn't have objected to that, but saying that the car wasn't driven when you put 6000 km on it is a bald faced lie. 30 seconds into talking to a salesman, we have one obvious lie and multiple shady things (incomplete carfax report, unwillingness to run another one until after you buy the car). I won't bore you with what transpired during the rest of the discussion, but it was more of the same. Detectable lies mixed in with statements that would seem suspicious even when not surrounded by lies.

I had an excellent time buying a car from here (April 2025) The staff were all immensely helpful in…read moregetting everything setup for an easy and stress free experience. Ebi ,our sales rep, was very considerate as well, answering any questions we had. I would definitely recommended them for anyone interested in a new vehicle

Bought a used 2017 CX3 in 2018 here traded it for a CX5 a year later at another dealer. They…read moretransferred my extended warranty to the CX5. Just needed service on the CX5 so I had it towed there, did not want to do claim on my warranty as business manager advised me-I would lose refund of 1000.00 or option of 2000.00 off another purchase new or used if I remain claim free. Very impressed for this level of service. Total service cost was $99!

We were very impressed with Ali Sattar.He made sure we got the vehicle we wanted and was upfront…read moreand honest with all details.He also explained the cars features very well .Thankyou Ali and Metrotown Mitsubishi!