I received excellent service during my time here, and the staff were very accommodating throughout…read moremy visit. Thank you for the great experience.

Speedy Live Scan, Lovely Staff .. was very helpful in and out in minutes :)…read moreThank you!

My agent is the best agent ever! I highly recommend Ingrid Shen from Auto insurance department. She…read moreis very professional and always responds to my calls and messages promptly. Moreover, her customer service is excellent.

Highly recommend! I truly appreciate Ms. Susan Wu. She is…read moreprofessional, patient, and incredibly knowledgeable about health insurance. She guided me through every step and made the whole process so much easier. I'm very grateful for her support and expertise!

Michelle do the processing very well and smooth, and she is very knowledgeable action very fast . I…read moream happy I chosen them

Excellent service! Cherry Ma was friendly, professional, and attentive. Everything exceeded my…read moreexpectation. Highly recommended!

After 18 years plus walked in and needed help with my current taxes was so happy to know that they…read morestill had my information on file which leads me to believe they care for every person that walks threw there doors I highly recommend them they make you feel at home staff was friendly and extremely helpful I know that this will be the only place going toward that will be handing my taxes and also insurance needs

I would not recommend anyone to file their taxes here before doing their research. It was my first…read moretime having someone help me file my taxes because I had just purchased my home and I wanted to make sure I get my taxes filed correctly. I was unaware what could be deducted so it was Emily's job (the tax preparer) to help with me that. Don't get me wrong she was very nice women but she basically screwed me over by asking me whether or not I want to save money and of course I did at that time. I was informed and advised that renovations and closing cost could be written off as long as you have proof of payment. Unfortunately not according to the IRS. I provided the IRS with receipt proof and bank stammers of all the renovations that were done and now I owe them a total of $1,461.18 You know what's even funnier I didn't even get that much money back when I filed my taxes and now I owe the IRS money. I'm very lucky to have enough money saved up for emergencies like this but not everyone does especially with the pandemic and the world in shambles. Lesson learned I'll be filing with someone else. Thanks a lot Emily.

Insured 3 of our vehicles through Ms. Solis. Good coverage at a reasonable price. I'm happy she is…read morein our neighborhood .

Hi, If you need car insurance Solis is the place. The quality of service Veronica & her associates…read moregives is beyond excellent. Superb customer service. I've been with her 1.5 yrs and my adult son as well and we are very happy and impressed with her services. She goes beyond to help and very quickly shall I say. My full coverage on my vehicles is hands down the lowest price I've ever had. She makes the process go smoothly. She deserves this honest review. So go on down and get yourself some insurance!

Had the pleasure of having Melissa V. assist me with starting my new policy. She searched for the…read morebest and affordable rates for me. Had my vehicles insured with ID cards within minutes. Thank you Melissa...

(Note: This review is specifically for the Freeway Insurance location in Azusa, CA 91791)…read moreI am posting this here to ensure it reaches regional management, as my attempts to resolve this at the local branch have been ignored. I initially had a good experience at this location, but the service quality has declined significantly, and the office now operates with the same lack of accountability found in any poor customer service environment. Following a vehicle accident, I requested a policy cancellation from my agent, Steve. He explicitly promised to handle it and get back to me, but instead, he completely ghosted me. His failure to act in a timely manner resulted in me being charged for weeks for an insurance policy on a vehicle I could no longer use, causing me significant financial strain. I attempted to reach management at this specific location to rectify the situation, but those efforts were fruitless. I was only able to get the issue resolved after being connected to a different agent, Luis Alfonso de Santiago, who handled the task flawlessly and immediately. While I appreciate Luis's professionalism, the lack of accountability from the rest of the team and management in Azusa is unacceptable. I am actively escalating this to higher-ups and will continue to do so until this matter--including the financial impact of Steve's negligence is fully addressed.

Great agency ! Professional staff ! Alicia is one of the best agency owners in the San Gabriel…read moreValley ! Give her a call you will not disappointed!

Alicia and her team is excellent, very helpful they go out of their way to find a cote that's best…read morefits ur budget. Delfina is the best always trying to help with any questions I have and she always has an answer for me. if I would be able rate higher than 5 start I would, grate team girls.

Daniel was extra helpful today when I visited. Friendly and quick with his services. Definitely…read morewould recommend coming here for your insurance needs

Daniel and Marty are amazing !! Extremely helpful !!!…read moreBeen doing business with them for about 10 years now Won't go anywhere else

I would like to Thank you all the team members excellent service. They are respond fast, also care…read moreabout the clients. I will definitely referral othet Friend. Looking for Betty/ Ivy!

Always a pleasure getting quotes from them, soecifically Bing! I have gotten my insurance through…read morethem for years and they have always provided a quote way under any commercial provider like geico or statefarm.

Felicia Ma is one of the best representative in KCAL. She finished and finalised the Commercial…read moreinsurance policy in the very short period.

KCAL Insurance has been serving the Los Angeles area for many years and is well known within the…read moreAsian community for its reliable and trusted service. I first worked with KCAL 15 years ago, and after recently returning, I'm genuinely impressed by the improvements and the outstanding work they continue to deliver. My agent, Lam Cheng, is highly knowledgeable about Medicaid and Covered California and has been an excellent resource. I also want to commend the KCAL management team for their strong commitment to quality control--they carefully review every negative review and take action, which impressed me. I highly recommend KCAL Insurance and Agent Lam Cheng to anyone seeking dependable insurance services. KCAL deserves FIVE Stars!