Hey, I wanted to share some feedback about my recent visit. My dad and I have been coming here for…read moreyears and have always had great experiences, which is why this stood out. During my last visit, I wasn't informed that the oil I usually get was out of stock until after my oil had already been drained. At that point, I felt like I didn't have a choice but to go with a more expensive option. Originally, the service would've been around $50, but instead it ended up being close to $90, which was a pretty big and unexpected difference. I completely understand that inventory issues happen, but it would've been really appreciated if I had been told beforehand so I could make an informed decision. I've always trusted your service, so this was frustrating. I just wanted to bring it to your attention and hope it can be avoided in the future.

I have been coming to this Lincoln & Parker Rd store 687 location in Parker for the past 5 years…read morefor oil changes, filling my tires up with air & headlamp restoration. Everyone has always been friendly, helpful, listening to my needs & giving prompt service. They have been honest, I appreciate their checking what services they recommend for the mileage I have, and also that they do not pressure me with selling those services. Today they replaced my license plate lightbulb that was out, which I didn't even know they checked for! I have always had a great experience and highly recommend them.

Today I went to Pride Auto for a diagnostic check because my car was hesitating at start-up and the…read morewarning lights were staying on. I have never been treated with such respect and care. My husband recently passed away, and I truly did not know what to do or where to begin. From the moment I arrived, they were considerate, patient, and understanding. I felt genuinely supported, as if they had taken me under their wing during a very difficult time. They addressed my concerns promptly, clearly explained everything, and fixed the issue. I will be trusting Pride Auto with my car from this point forward and cannot recommend them highly enough.

I am not writing this review seeking any monetary resolution. I'm sharing this experience because…read morethe fear tactics, story changes, and manipulative behavior used by the shop manager Josh to cover what was likely an honest mistake at the time. What started as a simple oil change on my 2023 VW Atlas at 55,800 miles turned into a $500 bill and one of the most unprofessional customer experiences I've ever had. During my inspection, Pride flagged both my front and rear differentials as contaminated, showing me photos of fluid samples in paper cups. They told me the fluid was too dark, warned me it could cut my car's value in half if I wasn't under warranty, and said it was a VW-only service they couldn't perform. They told me to get to a dealership asap and to not delay. This was a Friday at 5:30 PM. I was at VW when they opened Monday at 8:00 AM. VW informed me the fluid in question is gear oil. It is naturally dark. That is its normal color. Pride created urgency and alarm over fluid that was behaving exactly as it should. The rear differential service I had done was based solely on the concern Pride raised, which VW confirmed was unfounded following the inspection Pride themselves recommended. As for the front differential, Pride accessed it during the inspection and compromised the plug in the process. VW informed me that once that plug is removed, a fluid service is mandatory with no option to decline. I was forced into a service on a component with no documented issue, solely because Pride accessed a system they admitted they couldn't service and didn't have the parts or fluid for. When I called to understand what happened, shop manager Josh was condescending and dismissive, telling me he was "glad VW serviced what was obviously a needed service." It wasn't due for another 4,200 miles. He then left a voicemail insisting they did nothing wrong, that the dealership was screwing me over, and asked me to remove my review before I had even posted one, as I was still trying to understand what happened. He claimed they only accessed the rear via a check plug and never touched the front. He then texted me claiming the front differential is sealed and that VW was selling me an unnecessary service, while embedding Pride's own inspection report in that same text showing a photo of front differential fluid in a paper cup labeled as contaminated. I replied asking "How'd we get this for the front?" He never responded. There is no innocent explanation for how Pride obtained a fluid sample from a system they claim they never accessed. Either they accessed it without the knowledge or equipment to do so safely, or they fabricated the finding entirely. What pushed this from frustrating to unacceptable: I never told Josh which dealership I went to. He called every VW dealership in the Denver metro area until he found the one I was at, then called and berated their service staff. VW confirmed this to me directly when I picked up my car. Josh claimed VW was ripping me off. If that's true, why was my entire $500 bill limited to servicing what Pride should not have accessed? On top of everything else, Pride flagged my battery as failing and recommended a nearly $400 replacement. VW tested it and confirmed it is in perfect condition. Not a single additional repair was recommended or sold to me at the dealership. I have the inspection report, voicemail, text exchange, and VW invoice to document.

Jacob and Natasha were super sweet. I was greeted with big smiles and they were extremely welcoming…read moreand respectful. I'll always come here for my oil changes!

Great staff!! Super kind ... Went in for an oil change …read more.. Very fast and effective... 15 mins process... Their value of work here is top notch Would for sure recommend this place

Buddy of mine bought a used car from here. Two days later took it to a different shop that informed…read morehim of an oil leak that will cost $4,000. Greenwood wouldn't do a thing about it. Would not recommend to anyone.

serpentine belt replaced. with in 20 min of leaving my car caught fire and was a total loss you can…read moresee it was cause do to work done. the are slow returning calls about my clams an show no compassion

Popped in for an oil change on a Friday afternoon. The staff were extremely friendly and…read moreknowledgeable. The service was quick and reasonably priced! Would definitely come back. Plus 50% off for healthcare workers this month! Wooo!

Last minute oil change by them resulted in 1000$ worth of repairs cause hey cross threaded the…read moredrainplug. Had to have entire pan replaced. No refund or reimbursement cause I had the work done elsewhere... but they can't do a simple oil change why would I trust them to torque bolts back into my engine block? That's a risk I can't take, I depend on my car, and stripped out bolts in the engine block would total it.

I recently checked out if I could get my oil changed without an appt. , or spending a lifetime…read morewaiting for one. I called many places (unnamed) to find out that - in all... it would not happen in Castle Rock. I then called Dan ; a very cordial and friendly man who actually sounded like he would like to have my business ! He has won my devotion to the grease monkey. I will change my oil here from now on. Gratefully, Roger Barnes Castle Rock, Co.

Although the service was good Grease Monkey is now doing a disservice to its customers. I use…read moreMobil One Full Synthetic Oil and when I checked the sticker they put on my windshield it shows only 3000 miles till my next oil change. This is ludicrous as it should be 5000 miles between changes with Mobil One, which can go to 7500 to 10000 miles between changes. Another example of shrinkflation at work and corporate greed. At better than $100.00 for an oil change you would think they would want their customers to get the maximum use between changes. Shame on you Grease Monkey.

I've had to come here twice over the past couple of months for tire repairs and everyone I've…read moreinteracted with has. been amazing! They hold the door open, come to the front counter quickly to help and always get services done quickly. Other places are an all day affair for car services but this is not the case at Les Schwab. I've always gone to my car's dealership for services, but I'm officially switching to Les Schwab for good! Also, they do quick tire repairs for free. Once they got an Allen wrench out of my tire and this time it was a screwdriver bit. I appreciate that they do this free of charge and quickly. They've gained my loyalty and I'll be returning for all other car services moving forward. Thank you to everyone who works at this location!

I would recommend this service center to get value for money for the services they offer. I Went…read morefor BMW X5 2019 battery replacement as service requested and they replaced battery and software registered it and I was out in 30-45 mins. Estimated Price was shared upfront.

Always amazing service with a smile! The guys that work…read morethere CJ and Danny have been there forever! Both are extremely knowledgeable, helpful and honest! As a single mom, I feel comfortable taking my car to them. Trustworthy!

GREAT customer service by Terri & techs. Would gladly go back here again if services were needed…read more Great communication, friendly employees, fast and timely work completed.

We've taken a few different cars to this shop. They're fast, great communication, and do the job…read morewell. We have had a warranty repair for a coolant leak and no questions asked, they fixed the issue at no cost. We've also had them do some exhaust work (cat converter), alternator replacement, water pump, oil changes, diagnostics... we've used them a lot. The only issue I have is their cost for parts. They will do the repair using customer parts, but no warranty if you go that route. If the part fails, that's on you... But, they literally charge 2x retail for the parts they have quoted me when doing repairs. At least that's what I've found when checking on parts they've installed for me. I understand shops need to make a little love on what they install, but they seem high. We all have a choice and I chose to pay them more to do the work so I didn't have to. If you need a reliable shop that does good work, and you don't mind paying a little extra, they're good. Will they recommend stuff for preventive maintenance and try to upsell you? Yes, of course they will, but they've never recommended something to me that I wasn't already expecting. No complaints, I'm just whining about their parts pricing, which is why I only gave 4 stars.

I called this morning and spoke with Nick who let me know how they perform a break job and how long…read moreit would take. They replace the rotors and do not machine them which in the end makes the most sense Nick told me how much the job would cost including their total inspection of my vehicle. The value I received and the work done for what they charged was a great deal. They are professional in their approach and very personal in their delivery they are very transparent in performing the work and letting you know the progress. Need some work done, then come see NICK PROCTOR at Service Street you'll be glad you did.