This is a review of their ER. Front desk staff were…read moreefficient and kind. The medical team were compassionate, caring, supportive and caring. The waits are long, but understandable being as this is the only hospital in the county.

Dont go to the icu in bellingham ,they dont care for any of there patient's.Sub par people working…read morethere,go to mt vernon.

Many thank to all Dr's and stuff that cared for me I honestly had a positive time while i was there…read morefor cancer May you all be blessed for the lovely care that you give to all patients . Maria Helena Kong

Even though it was a very busy day, the staff here were very attentive and caring. They answered my…read morequestions, were friendly, and helped make my visit a good one. Thank you for everyone's hard work! I know the wait times are very long, but it's not for lack of trying on the staff, it's just the overloaded medical system here in Canada at the moment.

In the past few years, I've come to St. Paul's Hospital frequently, as some of my specialist…read moredoctors work primarily out of this institution, so I've had many an appointment here. Plus these doctors have often ordered tests here, too (i.e., MRI's, respiratory tests, specialty stress tests and radiology tests and more). Every time, I've been treated respectfully and everyone has been super professional. (I should add, for many years I worked as a paramedic in the States, and as a phlebotomist and EKG tech in major hospitals and doctors' offices alike, and in medical labs. I am quite familiar with the medical field, and my expectations - and I suppose, my standards too - are very high. And I will add that I am the WORST patient too, which adds another element to my experiences as a patient. So when I say that the office staff, X-Ray techs, phlebotomists, respiratory techs, doctors and nurses and aides have all been excellent with me, that says a lot). The other night was my first time going to the ER here. (Long story, don't ask. All is well). As a medic, I know how ERs work. They are hectic, often chaotic spaces with a large element of the unknown going on (a result of the variety and amount of patients there and what their issues are, as well as staffing and more). I was originally going to go to VGH but I checked online and the wait time there was nearly 8 hours whereas at St. Paul's it was 2.5 hours. I'm so glad I went to St. Paul's. Yes, the ER department is run-down and dated. Yes, many of the patients there were either drug addicts or homeless folks (or both), and/or had mental-emotional issues. The walls are dingy, there's no privacy in the waiting room (AT ALL. I found it startling TBH that there was a "blood draw" station in the middle of the waiting room, and I prayed I wouldn't have my bloods drawn here as I am a tough draw and, as mentioned, I am the WORST patient). So, yeah, the accommodations here are definitely NOT plush, nor are they modern. All that said, the staff working here in the ER when I visited were UNBELIEVABLE. As in, unbelievably GOOD. The tech who registered me in, the triage nurse, the radiology tech who brought me back for a CAT scan, and finally the doctor who, thankfully, checked in with me and then had me go into a separate room to discuss their findings (I was fine and could go home. Yeah!). All of them were incredible. SO professional, so on top of everything, very efficient. I know I must have been prioritized fairly high on the ladder, as I was seen, scanned and consulted with and discharged within 90 minutes. I know that is NOT the norm, but I also know I had the potential for having something serious, and they had to rule it out promptly. And they did. And I am ever so grateful. I'll add two things: I saw the doctors and nurses and aides talking to patients and treating them respectfully, whether the patients were drug addicts, homeless folks or well-dressed grandmothers there with their families. We were all treated equally and professionally. Also, I should not that, within the year, St. Paul's is moving to a huge, new, state-of-the-art hospital by Central Station, behind the Science Center. I've seen tours of the new facility on tv and it blows me away, how modern and spacious it is. So the days of the dated, dingy hospital here on Burrard are numbered. Very soon, this new hospital is going to be as wonderful as all the staff who work here.

St. Paul's is a HORRIBLE place. Providence isn't throwing one red cent into it while the new one…read moreis being built and the sheets are thread bare and some are torn. Good luck finding a pillow in an emergency bed! The walls and furniture have holes in them and maintenance can't keep up. Their H-Vac system was last updated in 1971 and can't be upped anyfurther so it's FREEZING in there. Good luck finding anyone to get you a blanket to put around you. Staff, nurses and doctors are overworked and grumpy. Provicence pays their ER docs per turn around so you don't get to see one for very long. I have several health issues, none of them my own fault, and St. P.'s is the closest hospital to me. I cannot always be diverted to Mt. St. Josephs so have to put up with this hell hole of a hospital. I won't talk about the food because that's too cliqued. I'm almost in tears if I have to go there!

This review of WhidbeyHealth Hospital in Coupeville follows several emergency room visits between…read moreOctober 2025 and February 2026. My wife and I retired nearby in 2020 with proximity to an effective hospital being a key factor. Until recently we were extremely disappointed by WhidbeyHealth's mediocre care, unreturned phone calls, incomprehensible and inconsistent information management, incompetent receptionists and frequent staff turnover. (To get an Rx actually refilled two years ago I literally had to sit down and type out a physical letter, drive it to my physician's office and hand deliver it to staff.) We resolved that in a true emergency, the best we could hope for would be that our EMTs...well, would keep us alive until a more professional health system could be reached. We purchased air ambulance coverage. Unknown to us until recently, WhidbeyHealth management changed 2-3 years ago. The improvement observed recently has been nothing short of fantastic. Local emergency services got my wife with a badly broken leg to the E.R., who quickly provided pain relief, arranged in-room X-rays and transfer to an off-island orthopedic surgeon (where successful surgery occurred the next day)...all while providing a genuinely caring demeanor by staff eager to improve her condition. In my case, excruciating back pain was effectively attended to directly by the WhidbeyHealth system in a most coordinated fashion and I have been very pleased with their "whole of system" care. The newer WhidbeyHealth "portal" provides an effective single information hub that all staff--and the patient--may easily tap in to, be it by smartphone, tablet or computer. Appointments are automatically confirmed by e-mail moments after being arranged. Prescription refill requests can be made online. Telehealth contact is available. Medical reports with detailed analyses are quickly posted. Importantly, any specialist with a legitimate need to know has simultaneous and immediate access to patient reports posted by their colleagues. No more "game of telephone" - the patient's info is securely available whenever and wherever needed. No need to recite our situation to every new specialist seen. More local-based specialists are being added and we find ourselves desiring "off-island" care less and less. From our recent very positive experiences, our trust in WhidbeyHealth has improved dramatically. This can be considered especially notable given its status as a smaller, rural healthcare system. Management has clearly made, and is making, extraordinary strides at improving care on Whidbey Island. One more thing--and I can't believe I'm writing this-- but during my overnight stay I had the best hospital food ever. Nothing fancy of course, but fresh, tasty and fully satisfying. I'll also share a few areas for improvement: - Certain specialities remain unavailable or still have very long wait times--often months out--including sleep specialists. - Certain referrals sometimes take weeks or even more than a month to be acknowledged. - The portal does not integrate with Apple's Health app. This is something I came to expect and value in 'big city' hospital software. I miss it, and believe WhidbeyHealth care would benefit from the two-way street of info coming from patients' Apple Watches or other wearables. - To telephone our PCP office we must call a central switchboard, then get a call back. It works (now, not 3 years ago), but isn't terribly convenient for connecting briefly to local staff with whom we actually need to speak. It sometimes forces use of the portal or phone twhen sometimes just a 1 minute call would have saved a lot of work elsewhere. But all our calls eventually get returned, unlike before.

Thank you ICU team. I meant to write this earlier then I got your letter. All of you were so…read morehelpful, getting the food early for me and printing out Google maps for me to get home. I appreciate everything you all did. And I have drank since then. It's a only 12 days but it's a start thanks to all your help and information. Thank you, Ryan Unbedacht

Dear Brian, After 32…read moreyears as a business executive and 20 years as a master executive coach, I've worked with hundreds of teams--some good, some struggling, and a rare few that shine so brightly they become the gold standard. I didn't expect to find one of those rare teams while wearing a hospital gown. During my almost four-week stay at Skagit Valley Hospital--especially in these very trying times--I experienced what can only be described as a Master Class in both personal and clinical patient care. Every single day, from the first to the last, I felt the presence of something you can't fake: a culture of trust, respect, and excellence. From housekeeping to dietary services, from CNAs and nurses to doctors and specialists, every member of your team not only performed their role with skill, but infused it with genuine kindness, attentiveness, and heart. What I experienced was seamless, coordinated care--delivered with humanity. Too many people to list each staff member I encountered, A special shout out to Dr. Wood, Dr, Goodman, and Dr. Sharma. In my work, I often use Patrick Lencioni's The Five Dysfunctions of a Team as a roadmap for building high-performing organizations: Trust - the bedrock of any great team Healthy Conflict - honest, constructive dialogue Commitment - unity around shared decisions and goals Accountability - holding each other to the highest standards Results - collective success above all else Most organizations can manage the first one or two. Rarely do I see all five fully alive. Yet here, in every department, every shift, I watched them in action--consistently. This was more than healthcare. It was the embodiment of what's possible when people are aligned in purpose, values, and mission. I would love your permission to do something special to honor the people who made this possible. Additionally, I would like to create a feature story about this experience to share the extraordinary culture and teamwork I witnessed--inside and outside the hospital walls. I'd love to hear your thoughts on this and explore ways to make it meaningful for your team. Thank you, Brian, for leading a hospital culture that not only heals bodies but lifts spirits and restores faith in what a truly great team can achieve. With deep gratitude, Eileen M. Terry ETC Consulting LLC etrw@aol.com 360-320-7096

Went to urgent care first, they sent us to ER. Waiting room was empty, but quickly filled up after…read morewe were there for awhile. My family has always had excellent care here, as have I, and also in the surgical center across the street. Its too bad people can't realize that they aren't the only ones in there, there aren't enough Dr's to go around for everyone all at once, and your probably not the worst off patient in there. These folks are busy, looking after many people, and acting like your the only one there that matters doesn't help anyone. Thank you for being there Skagit Valley Hospital, I believe your doing the best you can during the circumstances.

Impressive CT SCAN unit at Delta Hospital. Efficient,…read morepatient-friendly. Special thanks to "Leann", CT technician and "Sandra", tech in training. D. D.

Highly organized. Knowledgeable staff, Efficient. Organized. Seasoned Doctors and Surgeons. Not…read moretotally run like a Meat Packing assembling line. Yes the organization of surgeries are assembly line but effectively handled with limited stress. I have had three out patient small surgeries and explorations that were painless in mind and body. Another note is still Free Parking. A small coffee shop. It all just operates without fanfare, or celebrity. Trust BC NEVER shuts this small gem down. Nobody likes hospitals and none are perfect but my choice would be here when needed.

The nurses and drs here are doing a great job and very much under pressure. I know the economy…read moredictated a lot of monies for expenses. This is not my first rodeo with dietary. The do not LISTEN it's her way or the highway. She does not understand some stents have guidelines also.ive been requesting times to meet with her and she showed b up once.i told her my trays as well as others are b thrown in GARBAGE bc its not correct and she wont listen. I'm b here over 25 days and Finally got a fresh fruit which btw my family brought me. my family has b been bringing me protein drinks bc they only have one brand. Their menu is repeated over and over and today i finally got a meat at breakfast and NO im not on special diet. I told her foods i prefer and doesn't matter 4 out of 5 trays are same chicken but dunked in what they call a fancy name but its the same 1/2 chicken breast smashed into something where the name is supposed to make you feel full. always diced pears or peaches always out of can with plenty of syrup.

My father visited the Providence Everett ER on 2/19/26 and 2/20/26. Both visits left A LOT to be…read moredesired. During the 2/19/26 visit, no one even bothered to enter the visit into MyChart. I had no idea what was going on. Your Emergency Room goes out of its way NOT to talk to patient families. I am my father's Power of Attorney because of his severe dementia. On 2/19/26, I called three times to speak to a member of my dad's care team. I FINALLY got to speak to someone and found out Dad had already been discharged back to memory care. Why isn't your Emergency Department involving the POA in the patient's care? On 2/20/26 my father returned to the ER because his wound was bleeding way too much, he was not himself, strong personality changes, pain in ribs and profound facial swelling. I called the Emergency Department and on the third try finally spoke to someone who said they would add a note to Dad's chart to call me. No one ever called and I did see the note to call me in MyChart. As I mentioned, I am Dad's Power of Attorney and his dementia prevents him from being able to articulate what is wrong. I live in North Carolina. If I could be at his bedside, I would be. Another two hours passed and nothing. After my 7th call, I finally speak to a guy at the nursing desk who tells me my Dad's nurse "has her hands really full right now" and could he take my number. I gave him my name and number and told him that as Dad's Power of Attorney I needed to speak to his care team to explain why he was brought back and what we hoped would come of the visit. I told the guy helping the nurse that Dad had such a personality change in 12 hours and an oozing head wound that it was worth further investigation. The nurse at my Dad's memory care facility believed he had a concussion. Dad's aide believed he had a concussion. After I spoke with them about changes in Dad's behavior, as I too was thinking he could have a concussion. Not one nurse or doctor ever took the time to call me to discuss my father or why we wanted him looked at again. I checked MyChart and not a single test was run on my father on 2/20/26, the reason staff wrote that Dad was brought to the ER was incorrect. Basically, my father sat there, no testing was done, and he was returned to memory care without a single person at Providence contacting me about my father TWO DAYS IN A ROW!!! It seems illegal that the Power of Attorney is not contacted when care is administered to a person that has no idea why he is there. On a personal level, I am also my father's daughter. Is it the policy of Providence to keep family out of the loop when caring for patients? My father's memory care facility called me to tell me my dad was released and was being transported back to his room at memory care. SO, obviously the phones at Providence DO work if they can call the memory care facility but not the daughter/POA. I can't articulate how angry I am that I was excluded from my father's care. Memory care informed me that the ER removed the staples in Dad's head (he fell on 2/13/26) that the ER told him on 2/19/26 weren't ready to be removed yet. Information about the readiness for Dad's staples to be removed was in the After Visit Summary from 2/19/26. This tells me your nurses and physicians do not read chart notes. To conclude, my father was brought back on 2/20/26 for concerns he might have a concussion, but staff wrote down that the visit was about a bandage and removed staples that were not ready to come out and never spoke to me. Your facility told more to Dad's memory care facility than I ever heard. Staff never contacted me during either visit. I intend to escalate this complaint.

Absolutely amazing. Such caring and sweet people working there. And my dog felt so comfortable.read more

My first impression of the place was poor as there were no colorful or engaging photos or paintings…read moreanywhere and the waiting room was bleak and the chairs not really comfortable. My biggest concern however was with the way the tech and the doctor directed 90% of their comments and eye contact to my wife and left me feeling completely out of the conversation, even though he's my dog. I have never been treated this way and I won't be using their services again as a result.

Thank you for saving my husband's life! He was in really bad shape when I called the EMTs. They…read moreexplained what I had missed, treated us with kindness, and listened to our concerns and needs. Once at the hospital , his nurses in the ED, Mitch and Meredith tended to him like he was the only person that needed them. He was moved to the ICU where Dr. Taher, Brian, and Michael took amazing care of him. They brought him back from the brink and home 6 1/2 days later. The entire team was aware of his status and able to andwer questions and assist when needed, whether they worked with him of not. They were all so kind, welcoming, and accommodating! Thank you all for taking such good care of all of us!!

I went to this hospital at about 12:20a on 8/14/26 because I was in severe pain on my right side. I…read morecame here because I live right across the street from it so it was close. There were 2 people in front of me that had already been there. We all got triaged and sent back to the waiting room. No one got called back for over an hour and a half. By 2:20a I got called back they had already had my blood taken during triage and a catheter placed. After running test I was diagnosed and sent home on pain meds around 5:30a. 12:30p that same day I had to call 911 the pain I was experiencing was debilitating I couldnt walk or move, I was so nauseous I couldn't talk, and I was having hot flashes with chills. I was rushed back to this hospital just to have the parmedics sit with me while im in agonizing pain in a hallway for over an hour. Not 1 Dr or nurse came to check on me while im screaming in pain. The parmedics kept trying to get them to get me in a room and seen however no one at this hospital cared enough. Finally after an hour I was brought into a massive area with several empty beds where I laid there in unimaginable pain for 30 more minutes before getting anything. After again running tests they realized they were not equipped for what was happening to me and did not have the proper specialists there and they had to transfer me to another hospital. There i required surgery and actually got the care that I needed. This place is a sad excuse for a hospital, the way they treat people is disgusting, and not taking illnesses seriously could've easily ended badly for me. This place needs to do better!