My friend gave me a coupon for this place and I desperately needed my hair trimmed and deep…read moreconditioned so I made an appointment with her stylist, Chloe. It's a nice salon and when you get in there, they ask if you want anything to drink so I got a hot tea which was nice while I waited. It didn't take long and I finally got to be seated and start my appointment. I did the Luxury Cut/Botanical Repair Treatment so I got a trim and they did the treatment on my hair, which made it smooth and shiny! Khloe was so nice and great to talk to. I even bought some products after and I will definitely be back!

stylist are great but the front desk/appointment maker is just awful. I booked two appointments for…read moremy girls and both were overbooked meaning my daughter could not get a partial highlight but just a face framing the other had to be cancelled. when I explained to the front desk that i booked a partial she accused me of basically lying . After I tried to explain she would not let me speak to the manager she refused to give me her name and then proceeded to say I was disrespecting her while she is telling me i'm fibbing??? Go to find out they overbooked booked a bunch of people the day prior also . I spend 1000 every 4 months at that place for my 3 girls and this is the customer service i get???? The front mameless girl that worked today should be fired awful customer service

Review on Lindsay--I have been to this salon a few times, and every single time I've had to go back…read moreand get something fixed. I never complained publicly before because I tried to give them the benefit of the doubt, but this experience was completely different and honestly unacceptable. I went in asking for the exact same color I had the last time after it was corrected previously. I booked a full highlight and root touch-up. I'm blonde with a little strawberry tone and some low lights . Instead, my roots were turned bright red while my highlights came out white/gray and extremely uneven. My roots are still dark in areas as well. I also had my eyebrows tinted like I always do, but this time they came out horrible. When I politely pointed out that my roots looked bright red and my hair looked brassy, the stylist immediately became defensive and tried to tell me "it's the same as last time" and that my "eyebrows are basically blonde." Instead of listening to my concerns, she became aggressive while fixing it by yanking my head and pulling my hair roughly when she attempted to fix it my hair turned out like this ( see photos) it's still no where near good. I left the appointment crying in my car. I recently had surgery and just wanted to feel pretty again, and this experience made me feel the complete opposite. I also want to mention how uncomfortable the salon environment is in general. Every time I've been there, most of the stylists openly talk badly about clients after they leave -- calling women fat, ugly, and tearing apart their appearances. The only person I did not witness participating was a blonde woman with shoulder-length hair. Today, before an elderly client even arrived, the owner, Teresa, was speaking negatively about her to the staff, talking about how she "hates" the client, criticizing her personal habits, and mocking the woman's husband for attending appointments with her. The client even brought Teresa a turquoise bracelet as a thoughtful gift, and after she left, Teresa continued making fun of her for that as well. A salon should be a place where women feel uplifted and confident, not judged and humiliated. I think professionalism, consistency, and kindness matter in this industry, and unfortunately I did not experience any of those things here. They did give me a refund but I am still posting this because even with a refund it's still completely unacceptable and the stylist didn't even apologize for completely messing everything up)

My wife has been going to Theresa for 28 years! Her and her team are the best hairdressers in…read moretown. If you haven't been there you need to try this business out!

Quality is not good, charged me $140 for balayage and cut. I been going to her, had to go back…read moreeverytime I was after 2 days because the color is so off. Her quality is bad. Not worth it, she always jumps into customer to customer. She wont even finish but will do foil in between customers. Communication is very poop

I had been trying to get a good bayalage and had been burned by two other stylists who didn't know…read morewhat they were doing. Someone recommended Ashley to me and although it was across town, her ig was good and she could take me last minute. I was not disappointed. She looked at the photos of what I wanted and made it happen. I had just gotten a haircut by another salon and she corrected the haircut and didn't even charge me for that. She was very friendly and professional. And her pricing was extremely reasonable. I highly recommend Ashley.

I got extensions for the first time ever . I was really nervous but excited. She was very good…read moreat it. I asked her to do them not tight at all and also to get the extension hair color similar to my hair. Nairobi... the owner was amazing. She did at the end soft curls, and when I saw the final result, I was so happy....I look really good... I am coming back to them for anything my hair needs.... thanks Nairobi!!

Asked for full highlights in a caramel blonde I got three different colors none of which were…read morecaramel blonde. It was copper grayish blonde and a brown. I'm 64 years old and I have three different colors in my hair. I look like a stupid head and I cried when I got home and saw how horrible the coloring was asked for a children length shag haircut I got my hair is still long and not a shag cut just putting in some layers. I was there from 2 o'clock in the afternoon till 9 o'clock at night and I've never sat in chair that long to have my hair done. Booked uncomfortable experience I've ever had. Everybody spoke Spanish Spanish music playing very rough on my hair when the style it was putting in highlight ended up getting a headache and an upset stomach after I left the place. would not recommend this place ever.

I had an appointment at 8 o'clock in the morning I had to call the owner of the salon at 8:15 to…read moreremind her that I have an appointment. I don't think that I've ever left a salon more and a happy in my entire life then I left the salon. $125 and I wasn't even offered a blow dry or style. The color was atrocious. I had to come back in tears In order to fix what was already complete destroyed. Do not go here it is horrible it is dirty and I will never ever go back. If I can give this a negative star it would get it

Michelle was my stylist for more than a year. At first I really liked her. She made suggestions in…read morethe cut-style. I wasn't really sure about it although I gave it try (for a year). At my last visit, when I finally wanted it back to the way it was, in order to get her to do it I had to stress how much I didn't like the new style and wanted the old style back. My highlights and trim usually took 1.5-2 hrs and I always left a tip. My final visit for the cut/style I wanted back and highlights only took 40 minutes. At payment time, I was charged usual price plus my usual tip was added automatically without asking me. The appointment length was so short; maybe she knew I wouldn't be back so it didn't matter what I was charged. I just thought I should share my experience.

**Warning.. long review**…read more So I moved to Jacksonville from miami 2 years ago which is where my hair fairy (yes I call her that) resides. Needless to say. It's been tough finding someone to do my hair that compares to her and needing to go to miami for that just isn't working. During the 2 years I did let this other hairdresser cut and dye my hair and it stopped growing. So you can say I'm skeptical and have a HUGE guard up. I've been feeling so ugly and hating my hair. So much that on day I went (Saturday 5/7/22) it wasn't planned at all. I stumbled upon this place while running errands and walked in to ask for their prices and to see if they would take a walk-in. They told me to call back at 445pm to see if they could. I waited till the time, called and to my surprise they could take me! I was so happy and felt it was meant to be. Mind you, they had no reviews on Yelp but for some reason I was willing to try them out. I was taken care of by Perjana. Very nice Bulgarian lady. I explained my needs, wants and pain points. And I even showed a video of the style I wanted. My hair was a HOT MESS with no shape to it. I was a bit embarrassed when I took it out the bun. When I tell you that she DELIVERED! She completely understood the assignment and even taught me how to style/ blow dry my hair so I can continue to make it look as if I came out of the salon. She even made sure to keep my length. You know sometimes hairdressers just wanna chop your hair off. I felt so pretty by the time I left there. What a difference hair makes and what a difference when someone does what they love. You can totally tell. She told me she usually only takes people by appt so I was definitely blessed when she opted to take me. So make sure you call to book your appointment. The best part of all this also. Everyone who has seen me since has loved my haircut . I've gotten so many compliments it's insane. I guess you can say I found my Jacksonville hair fairy ‍. Yay. Thank you again Perjana. You rock!

It was ok. Just because you have done hair for 20 years but you don't further your education…read moreeverything g just falls flat. I have very curly hair. I told her what I wanted. She didn't understand what I was saying and then as she's blow drying my hair, she didn't do the front and my natural wave pattern started to show and then she just tried to blow dry that straight over it, and it was frizzy and had a huge kink in it Didn't try to fix it and I told her can we fix this and she just brushed my hair over it was a little annoying and then she couldn't recommend me any products and the one that I was interested in they didn't have any of didn't offer to order nothing And then we moved out of town and I was back around my dad who is the licensed stylist and has always done. My hair was just trimming up my ends cause I spent a lot of time in the pool and half of my head had a haircut and the other half was all one length so she layered one side of my head so that was fun to find out because usually I wear it curly so I don't notice it......

What great hair cut and friendly service. She even remembered my hair color after a year. I came…read morein early and was taken care of right away. The place was so very clean. I will definitely be a regular customer. See you in 6-8 weeks! Thank you, Terri H

I would 10000% recommend this salon to anyone needing a curly cut! Eriona was my stylist on…read moreSaturday! She was fantastic, and I loved my hair. My appointment was at 9:00 a.m.; I arrived at about 9:45 a.m., and we finished around 10:00 a.m.! I have never been so happy with my hair. Eriona left me shocked with her work!

I really like Paul Mitchell. I like how close it is to home and how they have kept their prices for…read moreservices low. I go in to each haircut knowing that it is a student and that sometimes things can happen, also, it's just hair so if something does happen I'm not upset. I have had many great experiences here with multiple different students. The one thing I will say is that the education is not what it used to be. And I've learned this through chatting with students and being a guest of PM for many years. I really wish they would take the time to go back to teaching how to massage and wash hair. That is really the best part of any service.

Since the current times we live in require a second mortgage to cover the cost of a dozen eggs, I'm…read morelooking for ways to cut costs where I can. I heard about Paul Mitchell's services and found out Wednesdays is $5 for men's haircut so I took advantage. I knew it was a school and I knew it would be a student doing it. What's the worst that could happen? It's only $5 and my hair will grow back in a couple of weeks. Both student and instructor did great. It was the first time the student did a "skin fade," but the instructor was right there every step of the way making sure everything looked uniform. Was it the best haircut I've ever received? No, but everyone has to learn, plus it's only $5! Literally cheaper than a dozen eggs at the moment. If you're looking to cut your household budget, and you can show a bit of grace, then definitely check out The Paul Mitchell school