I called an hour before I was hoping to get in for a haircut today and they were able to check me in. Monica helped me out with adding layers to my thick wavy hair so that it would feel lighter and more flowy. Thank you! There was a steady flow of customers today, though never a line, with two staff present in the afternoon. read more

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Hair stylist aren't the friendliest, always push customers away saying "we have people waiting, can't give you a time estimate." Doesn't matter if several people are waiting, they will go to the back and disappear for several minutes after they're done with a haircut. Always seen 15-20 minutes after scheduled appointment. read more

Called and was given an appointment in 15 min. Kristen was awesome with my 9-year-old! Super friendly, patient, and did a fantastic job on his haircut. They talked the whole time, and cut his hair just as asked. He loved it, and so did we--will be back! read more

Called and made a reservation for the same day with Brook. As usual, she is great. Very personable and kind to me and to everyone who comes in or calls for an appointment. Makes an effort to schedule an appointment that is comfortable for the patron. Happy all of the time, does not look or act crumby. I love going to Brook read more

Quick service, friendly hair dresser. Plenty of parking. Clean location and there is a Jamba next door.

Watch out for Marisa, She does not follow instructions and overcharges!!! I asked her not to blow dry my hair and she did it anyway and she said there would be no charge. However, She charged me for the blow dry.after I expressed three times that I did not want it! Therefore, She does not tell the truth! read more

Went back against my better judgment because my son needed a trim, kinda last min. Of course I show a picture of his hair from a length he liked from the past. She asked for it to be right above his shoulder, it is chin length not what we asked for or what I showed her. I swear they don't listen and just do whatever they want. read more

My partner and I took our 18-month old son to see Brooke for his first haircut. Some friends recommended her after trying a few different places with their two kids. Brooke was available that afternoon and took great care of us. She took time to introduce herself to him, set him at ease, and was very patient. She had lots of tricks for when he got a bit squirmy. The haircut turned out great. We will see Brooke for his next cut! read more

Juliette cut my hair today for a trim and she was so nice and did a great job! I just wanted a small trim while keeping my length. I will definitely be back for her! She cut off just enough and not too much. I typically have had an okay experience here but Juliette was great. read more

Let me start by saying this is our first time trying a salon as my son's barber is simply too far. We decided to try a new place closer to home. What a regret this is. I gave Maritza inspiration pictures and said how I wanted a trim up top and cut the sides and back of his hair. She was very friendly, but his hair does not look blended at all, she cut the front and top way too short. It is absolutely horrible! Will never come back here again. I would have asked to correct the issue, but I fear she will make it worse. I will simply take the hour trip to his normal barber to correct the issue. If I could rate 0 I would have. read more

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Inez listens to what you are looking for in a cut and style and more than exceeds your expectations. Cannot recommend her and the rest of the staff at this store. read more

Always had my hair done at LaVerne store , but since they like to explain away bad hair cuts , made by their personal . I will never have my hair done by Super Cuts again read more

I came here just recently for a quick trim. I was helped by Monica. She was friendly, efficient and gave me exactly what I asked for. She made sure to only trim what I needed and didn't get scissor happy with my hair. The place itself is very clean. It had a ton of products very nicely displayed. This location must be fairly popular because there were walk-ins before me and after me, which to me obviously shows that the stylists here know what they're doing. Overall, I wouldn't mind coming here again for my next trim. read more

Brooke tried out her new tools on me today. Wow, best haircut ever. And I've gotten a lot of fades in my life lol. Her attention to detail and passion for what she does surely shows. She's an exceptional person and cosmetologist. Thank you! read more

I Use to Love coming to get My Hair Cut Here The Ladies that worked here was Nice until today I was about to get My Hair Cut By Inez and She was rude as soon as I sat down. I was not about to deal with that Nasty Ass Vibe she gave Me read more

So I went to this location and the woman working there tells me that my year and a half old son needs to wear a mask. I was puzzled as the California government actually states that children under 2 should not wear a mask as it poses as a suffocation risk. So they wouldn't help me unless I went against CA government guidelines and placed my son in a position where he would be in danger of being suffocated. I then went to a Supercuts down the street in San Dimas and they had no issues with my son. I am all about public safely, but when it's done the correct way, according to state guidelines and not someone else's objective views. read more

Crystal gave me a cut, deep conditioning and style as I was going to a birthday party last night. I got so many compliments on the cut and how healthy my hair was. I'm so happy that Crystal recommended the deep conditioning and the cut & style was perfect, thank you Crystal read more

Supercuts - Party - Hair Salons Near Me - LA VERNE, California

This place needs to work on their customer service (Inez) over the phone. Lady hung up twice on the phone trying to make an appointment. We get there to make one in person, but everyone looked like they had a bad day! Walked off, and decided not to get a haircut. Last thing I want is someone with an attitude cutting my sons hair. read more

We go here for all of our family haircuts. Make sure to call and schedule ahead of time. They get busy.

Yo tell me why I walk in at 5:20 and as soon as I walk in this guy already trippin asking me Are you waiting for some one and I'm like No I came in to get a haircut. There wasn't anybody waiting or anything I would have been the next customer. The only other people was a kid getting his haircut and his mother waiting for him. They close at 6. He told me that they were booked and that's was it. I'm damn I get it you wanna go home and all but Jesus you still need 40 minutes til u close and all I wanted was to cut the sides. Quick 15 minutes but dude was dying to go home. read more

Big THANKYOUUU to Maritza!! Nailed my haircut!! And she was so sweet!! So happy with it all.

Great haircut and service by Monica. She was fast and cut my hair exactly as requested.

I walk in for my 4:15pm appt. and I get a "She's just finishing up and will be with you in a few minutes"! Ok, I can wait a bit but its obvious the stylist just began with this client and its going to be a little longer. After waiting half an hour another client comes in and she tells him she will be with him in a few minutes.. I ask him what time his appt was for and he tells me 4:30. So I ask "what's going on?" I understand getting behind and short waits but I don't appreciate being lied to. If the company's standard policy is to say " she's just finishing up and will be with you in a few minutes" to not loose a sale or client I think that's BS! I don't appreciate business tactics like that- I don't appreciate lies. People's time is valuable- appointments should be honored. I immediately left and went to a competitor's branch and was serviced properly.. I will never go back again. read more

I came here after work for a touch up on my hair and I was lucky enough to have Logan help me. She was very kind and pretty with amazing colored hair. Her professionalism was excellent and She made sure to ask me if I wanted anything else like a shampoo or products. It was an exceptional experience and I recommend coming here to this location read more

If you are NOT a regular be prepared to wait. As other reviewers have suggested, I made an appointment for my haircut. I arrived and was told they were finishing up the other customers, and there was only one person ahead of me. I was prepared to wait, so I started reading a book. A few "regulars" walked in after me and they were told correctly that there were two ahead of them. It was suggested they go run a few errands and they would be ready for them when they returned. The regulars left, but then returned before I had been called. On the list I was next, but apparently the stylists are not required to check the list. Two stylists finished up and they both took the regulars. I asked who was next, and they said they would be with me as soon as they finished up. I understand wanting to take care of your regulars. These people are working for tips, and probably knew the regulars to be big tippers. Unfortunately I waited an hour to be called and never got a haircut. As others have stated, Fantastic Sams takes better care of all customers. read more

Brooke is very kind and gave me a thorough consultation before giving me a trim. I appreciate her communication skills and her desire to understand what I want before cutting my hair. She fixed up some choppiness I had and evened out my layers. I'm so glad I came here and found her! She really knows what she's doing and is trustworthy! Thanks Brooke!! read more

Tried to get a haircut here today.. first/last time here. I was told there would be a 30 minute wait. No problem.. I waited about 30 minutes and went back in. That's when the stylist let me know that 2 new people were ahead of me and it would be 30 more minutes.. I would've gone somewhere else if had known it would be an hour wait. I was there first. Good customer service would have been to take the customer that had already been waiting 30 minutes. The shop seemed real amateur. They don't even have computer checkin yet or internet checkin.. Never again.. read more

I went and left absolutely unsatisfied.. beyond that, I got more then half of the bottom of my hair cut off and that's not what I wanted AT ALL that's the exact opposite then after the fact that she cut off the bottom of my hair she tried to charge me for $25 when every time before I go in it my cut is free Bc they don't cut my hair they just cut the bottom baby hairs only!!! walking out the store I had a handful of my hair coming out . She wasn't even finish cutting my hair if I wouldn't have stopped her she would of cut more of my hair off without even checking to see if it was up to my likings . Don't Recommend this place at all read more

Be prepared to WAIT, even with appointments. I've been here several times for my kids' haircuts. The cuts themselves are fine. Not great, not bad, just fine. However, as a walk-in, I've more than once waited an hour (or more) to get haircuts. Which is pretty ridiculous anyway. And often - they've taken appointments before walk-ins. Which makes sense, and as a walk-in, I try to be patient. However, I finally got smart (or so I thought) and made an appointment for my kids' haircuts. Should be easy, right? So we get there, ready to go. And they say they are running behind and, "Are there any errands you can run, first?". So I ask how long the wait is (I get if they need to finish up their current customers.) But no, not just finishing up - the wait is 4 people (walk-ins) in front of us. So over an hour wait, at least. Um, but I had an appointment. Well, you'll just have to wait. Keep in mind, I've been to this place where they HAVE accepted appointments BEFORE walk-ins. Apparently, either they have no firm policy regarding walk-ins versus appointments. Or, perhaps because children's cuts are cheaper, generally, we're not a priority. And keep in mind - no phone call to say that they're running late or anything, can we come in a little later, etc. Nada. So - that was my final experience at this Supercuts. I understand waiting as a walk-in. I DO NOT understand a company that sometimes lets walk-ins take priority, sometimes appointments - and expecting an appointment to wait over an hour and that's OK to them. So - for any local people - I immediately went to the Fantastic Sam's (where I've personally had haircuts in the past and never waited more than 15 minutes). One child was able to get a haircut immediately, one was taken 5 minutes later, and we were done and home by the time they maybe would have gotten to us as Supercuts. I'm sure with the cherry-picking they seem to do at Supercuts with the customers with walk-ins versus appointments...I would have waited much, much longer at Supercuts than it took me to be in and done at Fantastic Sam's. read more

It's rare anymore to see the same stylist from visit to visit, but they all seem to do a good to great job. Tell them how you want it, pay the bill, leave a tip. Fairly fast and simple process. They can get busy, but not always. You can call ahead for a spot, too. I've never been particularly unhappy about my cut, and am usually very happy with my cut. So, try them out. You might like it. read more

Supercuts - Storefront entrance for Supercuts. Next to Jamba Juice. - Hair Salons Near Me - LA VERNE, California

I've come here several times since they opened - last few times I've had the pleasure to be waited on by Samantha...she's quick, personable, and isn't a "hard sell" - and I've always liked my haircut after leaving. I can't remember the other young ladies name that is usually there also, but between the two of them it makes for an enjoyable experience - - many other businesses could learn customer service from these two. Thanks! read more

Crystal was great. She took a lot of care with my haircut and even provided several cutting and styling ideas to consider. Each time I have come here, I am very impressed with how careful the lovely ladies are in giving excellent cuts with outstanding customer service. read more

I had customer service Shirley respond to my review within an hour and apologize for the issue my daughter had with her hair and offer to correct it at no cost. I appreciate the gesture but my daughter is refusing to go back. The lady that did her hair was katorina. Might go back of the two ladies aren't their. read more

So my daughter wanted pink and purple color on the ends of her hair, went to la Verne Supercuts on Monday! Told the color would stay for over a month, well 6 days later and it's faded bad! Barely any color left and areas of no color at all! Cost me 110$ for one week of color! Never again! Ugh! read more

I have given this place 3 times to cut my hair. I made 3 different appointments. Each time I was told that it would be at least 30-45 minute wait. Why bother with the appointments. Bad way to do business. read more

Being the Friday before Christmas I didn't think they would have time to fit me in but they had 3 stylist working and the wait was short. Jennifer has mad hair cutting skills and is really nice so I'll be back for sure. Thanks!! read more

You are going to wait a really loooong time if you come here after 11am. Called in at 245. They told me 30 minute wait. I put my name in, which usually puts you in line. Got there at 315. There were 2 people in the chairs and 2 people waiting in front. While I was there 4 more people walked in. They finished the 2 people in the chairs. Then took the two people that were in the store before me and then took two more people that came after me. I left at 425. Love the store, love the location, always get great hair cuts here. I'm going to try someplace different tomorrow. I still need a haircut. I'm out almost and hour and a half. Update. Went back today. Called in advance. When I got there no wait. Great hair cut, clean store, nice staff. Yesterday they were probably just short staffed. I don't want to be that complainy type that is always bitching about stuff. I'm bumping them from 2 stars to 4 stars. I still won't go after lunch time. read more

Went in this morning to have a couple inches taken off. This ended up being the worst haircut I've ever gotten. The hairdresser completely missed some strands of hair and didn't blend the layers. My hair looks like when a five year old cuts their doll's hair. It's blunt but in a bad and choppy way. Not even what I said I wanted. I even had pictures!! I'm not going back to his salon. This is what I get trying to be cheap. Definitely get what you pay for. read more

i went in for a quick trim and was immediately helped out by catherine. she was incredible, was very friendly and offered me a lot of suggestions to help better my hair. i could not be more anymore happy with her and how my hair came out! she went above and beyond for me and that's why i will keep coming back!! read more

Usually Supercuts does a good job....but today I was severely disappointed. I have very long natural hair. I needed to trim up the ends and re cut the layers. My hair was past the middle of my back. Now its just below my shoulders. And the reason why is when I asked to texture my hair she did NOT know what she was doing! I had to tell her to stop! I CAN DO A BETTER JOB THAN THAT! I may as well have went to a free amature cosmotologist at a community college. Very disappointing. read more