I never in life had a cracked windshield til now. I've owned like 3 cars. So, when my windshield…read morehad a bad crack in it - I panicked. I didn't want to use Safelite due to bad reviews so I turned to other shops. I personally prefer mom and pop shops anyway! Jesse is soooo responsive with email and calls. I kid you not. Such a nice guy. Especially when I had a small meltdown on the phone, lol. Horacio and another team member (I am so sorry for blanking on name) came by and fixed my windshield. Super great guys and very dialed into their jobs. The job itself took less than an hour. They even saved my car stickers!! :)

A rock hit my windshield and cracked it. I reached out to H&A for a quote and they responded in…read moreminutes. I had used them before to repair a crack but knew this one would require a replacement. Jason gave me a quote for after market glass and also OEM. Because my BMW has heads up display and other safety features through the windshield he explained why I wanted OEM glass. Afterwards I did my own research and determined he was spot on. No pressure from Jason. He just let me know they were there when I was ready. Then I left town and it was an entire month before I got back to fixing my windshield. H&A is an approved provider through my insurance so the process was so easy. Within 30 minutes, Jason had the authorization from my insurance company for the replacement and calibration needed. Horatio called me and let me know he was on the way. He and Wilmer got right to work. In less than two hours they had my windshield replaced, did the calibration and drove it to make sure everything was functioning properly. They even were kind enough to move the sticker I need to get in our work parking lot from my old windshield to my new one. Horatio and Wilmer were both professional and efficient. I could not be more pleased with how easy H&A made the entire process. Thank you so very much. If you need your windshield fixed or replaced, this is who you need to call.

A few weeks ago, on my way to Peachtree City, a dump truck threw a rock and hit my windshield. It…read morehit very hard...but...I didn't notice anything cracked (which surprised me). Well....Kimberly White noticed the crack and it has just gotten bigger and bigger until it was all the way across the windshield. I had to do something. This is going to be a commercial! I saved a lot of money, time and hassle today because of a spam phone call this morning. I'm not kidding! So.....I get this spam phone call and called Stephen White to talk to him about it. I casually mentioned I was getting my windshield fixed tomorrow in Lilburn at Safelite and it was going to be around $1,000 (insurance wouldn't cover it). My appointment was at 1:00, (3 hours minimum) and they couldn't promise it would be $1k, might be more, depending on what they ended up having to do. Stephen said, MOM...they are the most expensive place! Did you call around for estimates?" Well, I had just asked a few people and they all said Safelite. If you know me, you will have a hard time believing I didn't call around. I squeeze a dime until it screams - but this time I didn't. I googled and found a company in Grayson that had all 5 stars with many reviewers. I called and spoke to Jonathan (who I found out later was the owner). He quoted less than half the price Safelite quoted AND THEY WOULD COME TO MY HOUSE!!! OK, now I'm listening. I want you to know he was at my house a couple of hours later, installed the windshield, calibrated it (Toyota's have to be calibrated with a windshield change), cleaned my dashboard and sat with me to explain everything he did. This is a family-owned business. Nicest man you will ever meet. I am so thankful for him and all the events that led up to this! Honest, amazing work and fun to talk to! I cannot recommend them enough!

After returning from a golf trip in Ohio, during which I cracked the windshield on my Prius, I…read morecalled these guys to get an estimate on replacing it. I had no idea as to how to get this done. Their service was prompt and exemplary despite there being an issue at the warehouse. I considered the cost to be reasonable, and I would use this service again with no hesitation.

Called for a quote for same-day service. They were polite and professional and offered to squeeze…read moreme in. Upon an in-person inspection, they determined that my vehicle didn't need to undergo the service I thought I needed. I greatly appreciated their honesty and will definitely be back should the need arise!

Great service! Made an appointment same day, quick response with a great deal! There's a waiting…read moreroom, so I was able to work while they worked... I was in and out in under an hour. Friendly team, windows look great! Thanks again ;-) have already referred one person!!

I can't say enough about AutoglassER. Brandon is Awesome, he came to my work and completed the…read morechange out of my windshield in about 40 minutes. My apologies Brandon for making you wait for me. Quality Service Price.. painless!! Literally they responded in less than 24 hours and was on site to take care of my Jeep. Love this company! Use them!! You will be pleased and the customer service is beyond 5 Stars... so I'm throwing out extra ***. Support local... support small business!!

Brandon was amazing. Came to our office in downtown Buford and replaced 3 windshields. Even gave a…read morereasonable discount for doing all 3. Fast, efficient, cleaned up all the glass. He was amazing. Don't think twice about using them. Brandon keep up the great work! That other brand that starts with an S? Don't bother. Too expensive and big corporate guys don't care about you. Autoglass ER all the way

I had a small chip in my windshield that happened over the weekend. Knowing that it could get so…read moremuch worse if I didn't address it- I called and was connected with Shawn, who made arrangements to come out the next day. He stayed in touch with me, keeping me updated on arrival time. Took his time with the repair and it literally looks like a small pin hit the glass. You have to strain to look for it! Thanks to Shawn for the great service and helpful support in getting this car road ready .

Extremely Disappointed with Service at Safelite (Lilburn, GA)…read more I had a very frustrating and costly experience at the Safelite location at 621C Indian Trail Lilburn Rd with a windshield replacement for my 2024 Mercedes-Benz GLS 450. I expected professional service, but instead faced miscommunication, poor installation, and delays that ended up costing me time and money. Aftermarket Glass Surprise: I wasn't informed in advance that aftermarket glass would be used. I only learned this after arriving at my appointment, which is unacceptable--especially for luxury vehicles. Transparency matters. Repeated Delays: My 8:00 a.m. appointment ran until noon due to issues aligning cameras with the aftermarket glass. I was then sent home with an epoxy patch until OEM approval. False Promises: I was later told OEM glass was available--only to show up and be told it wasn't. I had to wait another month for the correct part. Out-of-Pocket Recalibration: Once the OEM glass was finally installed (March 6), the system failed recalibration. I had to go to Mercedes-Benz and pay $300 to fix it myself. Poor Installation: Now I have to return to the dealership again because Safelite didn't reinstall my overhead console correctly--there are visible gaps between the headliner and console. Safelite, please: Be transparent about using aftermarket parts. Ensure glass is physically in-store before booking. Improve your store's internet for customers waiting. Post District/Store Manager contact info so customers can escalate when needed. This whole process was exhausting and disappointing. I expected better from a company recommended by State Farm. ‍

Super unprofessional. Made an appointment on Tuesday for Thursday. On Wednesday was texted asking…read moreto confirm. they called me and left a message at 3:55 pm telling me I needed to call them in the next 5 minutes or I would be cancelled. I don't have access to my phone at work. texted back at 7:30 pm that I confirmed. received a text at 9:30 am saying I was cancelled. called back to try to get readded only to be told the techs were already out on there routes. Do they not have access to their phones???? Did they actually fill my appointment time that morning??? The quote they gave me was $554.69, already made an appointment with another place for $288.96. Seems they are unprofessional and a rip off.

Josh answered in a timely manner and was very professional. Answered all questions and took time…read morewith me. Quality was the same as a few of his competitors but I didn't get racked of coal.

Responsiveness and very good at what he does. He was able to fix my window asap…read more Book him!

Second time using this service, this time to replace a rear window after it was busted in our…read moreneighborhood. Thanks for the great support and fast turn around!

I was driving on 20 and a rock flew up from recently done roadwork and caught under my windshield…read morewiper. What was a ding turned into a crack overnight! I called Auto Glass Tech and asked if they could come to my workplace since I was out of their service area(I live in Conyers and work in midtown), they said no problem! Scheduled an appointment for 2 days later. Simple, easy phone call. David and his partner kept me apprised of their ETA on the day of and I was able to come out on my lunch when they got there. Superior customer service! I so appreciate the convenience of them being able to come to my workplace and replace my windshield! I also would MUCH rather support small businesses than these big corporations and shops! Choose Auto Glass Tech! You won't be disappointed!! Thanks David!!

Where do I start? I called him and he gave me a time between 8 and 9am. I gave him the wrong…read moreaddress. He still got to me at 830am. He was not angry. Very professional. Explained every step. I am pretty tough on folks I give my money. I will call Todd for any auto glass needs going forward. A great person and professional.

My BMW's windshield was chipped by a rock that turned in to a full-blown side to side crack. Todd…read moredoes great work! Awesome service, friendly and great to talk with a real car person. I highly recommend for your automobile glass needs. Elvis