Everyone I've interacted with has been incredibly kind, welcoming, and professional. It's clear…read morethat this team takes pride in their business and genuinely cares about the people they serve. Their dedication and positive attitude really stand out. A great example of a business that values both quality and customer service.

Had to replace my bumper, get new paint, and new headlight for an accident. These kind folks gave…read moreme a ride when it started to rain because I had planned to walk to my friends house. They also finished the job almost a full week early! Great people and wonderful service

Welp, the work that was completed twice is now gapping. Time for round 3! Maybe there is a new…read moremanager who will make the issue less stressful!'

My car came back yesterday, after having been hit by a 93 year old man man last month. Gerber did a…read moregreat job, and I'm back on the road!

I highly recommend Sports & Imports Collision!! Sandy went above and beyond customer satisfaction…read morefrom beginning to end. My car looks absolutely amazing.!

I was the victim of a rear-end collision that was clearly not my fault. Based on the recommendation…read moreof RBM Mercedes-Benz, I brought my Mercedes GLC 300 to Sports & Imports Collision on June 2 for repairs. I finally picked up my vehicle on July 16, a total of 44 days later. During that entire period, I had to rely on a rental car, and in my opinion, much of the delay could have been minimized through better communication and more efficient handling of the insurance process. Throughout the repair, the body shop occasionally contacted me regarding insurance matters. Each time, I reminded them that I was represented by an attorney and asked that all insurance and payment-related communications be directed to my legal representative. I wanted to avoid confusion and ensure everything was handled properly. On July 10, Bryanna left me a voicemail informing me that my vehicle was finally ready for pickup. However, she also stated that I would need to pay $1,064.94 out of pocket because the insurance company had declined to cover that portion of the repair. This came as a complete surprise. If there was a dispute regarding the insurance payment, I believe the body shop should have discussed the matter with my attorney before informing me that I owed the balance. I was left wondering whether the repair shop had failed to negotiate with the insurance company, whether they had accepted charges that were never approved, or whether they had simply bypassed the legal representative I had instructed them to communicate with. I immediately forwarded the voicemail to my attorney. On July 13, my attorney formally disputed the outstanding balance and demanded the immediate release of my vehicle. The disputed amount consisted primarily of unapproved diagnostic sublets, electronic scan markups, paint material rate differences, and miscellaneous labor and administrative charges that had not been expressly authorized as my personal financial responsibility. The demand letter argued that these charges were neither approved by the insurer nor properly disclosed as out-of-pocket expenses under Georgia law. When the collision center failed to respond, my attorney had the letter personally served by a professional process server on July 14. Even after receiving formal legal notice, the shop never replied. At that point, my attorney advised me that, to avoid additional storage fees, continued rental car expenses, and further inconvenience, I should pay the disputed amount under protest simply to recover my vehicle while preserving my legal rights. When I arrived to pick up my car, several employees, along with the owner, Michelle, were waiting with a thick file containing my repair records. Michelle spent considerable time explaining why the charges were justified. However, that wasn't really the issue from my perspective. My concern was not whether they believed the charges were reasonable. It was why my attorney had been excluded from the discussion despite my repeated instructions. Michelle also commented that I never returned Bryanna's voicemail. I explained that this was intentional because I had already retained legal counsel and had specifically instructed the shop to communicate directly with my attorney regarding any disputed payment issues. I wanted to avoid creating conflicting communications while a legal representative was handling my case. Michelle repeatedly suggested that I should direct my frustration toward State Farm, explaining that the company is known for disputing or underpaying certain repair costs. While that may or may not be true, it did not answer my primary concern: why was I required to pay over $1,000 out of pocket to retrieve my vehicle when I was the innocent party in the accident? Ultimately, I paid the entire $1,064.94 simply to get my vehicle back. As if that wasn't frustrating enough, Bryanna then informed me that using a credit card would incur an additional 3.5% processing fee. After everything that had already occurred, hearing about another charge was extremely disappointing. At that point, I simply told them to do whatever they needed to do because I just wanted my car back. Fortunately, Michelle later agreed to waive the credit card processing fee. While the repair work itself appears to have been completed satisfactorily, the overall customer experience left me deeply disappointed. The lack of communication with my attorney, the unexpected out-of-pocket charges, the absence of any response to formal legal correspondence, and the manner in which the final payment was handled created unnecessary stress during an already difficult situation. I still do not believe I should have been responsible for these disputed charges, particularly since the accident was caused by another driver. If this matter cannot be resolved appropriately, I intend to continue pursuing all legal remedies available to recover the amount I was forced to pay.

When a rock hit my window and crack too large to repair formed that one company with the…read morecommercials jumped in my head. But as the Internet is a thing I quickly learned that many people have not had such great experiences with a certain company with a catchy jingle. After a little research I came across Todd's company Axis Auto Glass. After a little more research I found reviews on Yelp as well as reviews on other sites all espousing the good work that Todd does with auto glass repair and replacement. Being someone who thoroughly detests talking on the phone I emailed Todd about replacing my cars windshield. Within the span of 4 emails and maybe 40 minutes I had an appointment for him to come to my house to replace my window. He arrived about 10 minutes before his scheduled appointment time. As someone who believes that if you arrive on time then you're 5 minutes late, I really appreciate Todd's promptness. He set straight away to replacing my windshield and needed nothing further from me until he had completed the job. Todd gives a warranty on his work and is very reasonably priced. You can tell he takes pride in his work and his business. I always prefer to support a local business and Todd and Axis Auto Glass make that an easy decision. If you find yourself with a chip or cracked window you can do no better that giving Todd a call.

My BMW's windshield was chipped by a rock that turned in to a full-blown side to side crack. Todd…read moredoes great work! Awesome service, friendly and great to talk with a real car person. I highly recommend for your automobile glass needs. Elvis

My parents had a window replaced today and couldn't be more pleased. Communication, scheduling,…read moreservice, and value = all five stars.

I had what I believe to be an "actuator" be faulty in one of my power windows. Mr. Edward's was on…read morescene promptly and was very knowledgeable and informative throughout the entirety of the repair. I then also recently had my back glass & side rear window replaced for significantly less than what another company had quoted. 10/10 recommend this company run by such a stand up honest guy

Would not honor their estimate from their own employee. Estimate made and then ignored…read more Mark / talkin' to you.

these guys rock - i got rear ended and was on a time crunch because i was shipping my car cross…read morecountry. they expedited the process and made changes where they saw fit to get it done asap - they were extremely responsive and kept me updated through the entire process. everyone i interacted with was polite and helpful! was recommended to them by my uncle who's a mechanic and would recommend to anyone looking for a trustworthy shop to do the job.

Yep, you already know that this guy would be back to Luminex for another round of cosmetic upgrades…read moreto his Range Rover Sport that has been sitting on a set of matte black 22" Niche wheels for way to long. I had almost fooled myself into believing that they were toast and that was a good enough reason for me to go in debt and replace them. After speaking with my man Javi (Store manager) I decided to allow Luminex the opportunity to bring them back to life with a new gun metal powder coat with clear. Might as well go ahead and have them put some Candy Apple Red on the brake calipers while exposed. Couldn't be more happy with the finish product. Thank u Luminex and a special thx to Javi for another flawless job well done!

I had an appointment on a Saturday morning at Alpha (sister shop) but when I arrived, it was…read moreclosed. I texted the main number and got an immediate call back from Mo over at Luminex who apologized and ask me to come to the Luminex shop and they would get me taken care of. The shops are within a mile of each other so no trouble at all. I purchased a Groupon for the Nano Ceramic on the front two windows. I saw a previous review that stated Groupons can only be used during the week. I did not have this experience. There were no issues using it at all. Note: Groupons are good for I believe 35% tinting. You can upgrade this for$50. Mo was great in showing me all options and even let me look through the back windows of his car so I could see the amount of light blockage. It was overcast at the time so it was super helpful because it made me realize, what I wanted to do for my back windows would be much too dark for my vision issues and night time driving. He wasn't pushy or tried to upsell aggressively as some places normally would. In the end, I decided to only do my front windows and windshield to start with. I wanted all windows to be uniform so did 20% on the front windows to match the back, 70% on the windshield and added a 5% strip in the top 6 inches of the windshield. Great news is that there's a 3 year warranty! So I was able to purchase worry free! The windshield was $175 and the added strip was $50. The prices are great in comparison to what I've paid for tinting on other SUVs. From the outside it looks excellent. From the inside you definitely feel the temperature and light difference. Right now it still needs to cure so there are some blurry spots but I was assured with leaving it in the sun for as long as I can this would clear up. Tips I was given was to not roll the windows down, don't use the defroster, and only use the foot level AC for a few days. It's also really nice they placed a DO NOT ROLL DOWN sticker across the window buttons as a reminder. If the tinting doesn't clear up, I'll comeback and amend the review but I have all faith that they will be great! Thanks, Mo! (Hope this is spelled correctly lol) I will definitely be back I'm sure for more work at your shop! Oh I also have to mention that I booked my original appointment with Ali who was great at explaining all options and didn't rush me to get off the phone.

Top Notch was wonderful, Brian was very helpful and communicative about the process and was so…read morepatient with the other adjuster. They did a wonderful job fixing my car and I would definitely be back if I have any issues!!

I just picked up my car from Top Notch, where they repaired accident damage to the front-end…read more Before I went in to to their office I took a stroll around my car. I think I strolled around it a half dozen times. I even traced my fingers along the seam lines where the panels, plastic and accessories met. I looked at the sticker on the back to make sure it was my car. I just couldn't believe what a great job Top Notch did AGAIN. I say "again", because they impressed me about 4 years ago when they repaired another vehicle. I wondered if they were really this good, or if maybe the first time I got lucky. Look, I risk coming off here as overly effusive, but from start-to-finish -- their communication, clarity, detail, creativity, going the extra mile -- I've now experienced it twice with them, and it was excellent both times. What more can I say. Really.