Got a regular oil change here, the general manager Derek helped me out. He went above and beyond by…read moreexchanging my oil pan plug with a spare he had on hand, (no charge) and then performed the shops typical practice of checking/topping off all fluids. It was quick and easy, and the shop gives a 25% discount for veterans! I would highly recommend this shop and service to anyone in Kerrville who would like work done. They also perform brake work, and fluid flushes. For routine maintenance required, they also give coupons. I can't commend enough how easy and good of a service I received here, thank you Derek and grease monkey for the good work! I will return.

I have always had great service at this location. They are quick and Eric, the technician, is…read morefriendly and does not perform any work without permission.

Took a long time. My husband said they were good but the cost vs the part seemed expensive to me…read more Just my opinion. Communication was less-than-average, in my opinion. My husband thinks they were ok.

Finally, after several years in the area, I found an automotive repair shop that that I trust…read more Baler's is my repair shop from here on out. They are courteous, professional and fair. I took my Toyota Highlander in for a brake check and a checkup for a trip to Colorado. The brakes were fine, the grinding noise I heard was the ABS kicking in, and the car is good to go. No charge, I will be back with my Toyota and my Dodge Dakota any time I need help with either of them. Thank you so much for your assistance! I hope I don't have to see you soon, but if I do, I am sure I will receive the same perfect service. Tilly Reed

Arrived at 1:55. They closed at 2:00 but still took me in for oil change. And they were friendly…read moretoo! Not all oil change places are like that!

Excellent! Convenient location, very nice people (which I look for), competent knowledge of…read moreservices offered (of course I look for this, but you don't really know until services are done), direct and clear communication with me, excellent and clear instructions shared between employees, waited very little time (about 3 minutes) to begin my service, and the service itself took maybe 18 minutes, even with all they did. Appreciated very much the services that I think of as 'in addition' to my oil/filter and cabin filter: All fluids and battery quality checked, undercarriage checked, tire pressure done, and they explored my worry over a reservoir leak for windshield wiper fluid. In addition, they offered a percent off coupon, many many thanks. I *loved* how they showed me the new oil, offered other services but without pressure, and when done, *called out each cap* as they tightened and checked it one last time, for assurance all around. Received email receipt which detailed all the above results, which I later printed out at home. It was rather warm in my car, but they moved right along since it's even hotter for them, but without compromising service standards. Nice range of service hours open, even on Sundays. Excellent service as a whole, very very appreciated! Blessings!

Arrived at 1:40 next in line. Waited 5 minutes and the man then came out and said they close at…read more2:00. They would not be able to change my oil. Went to new Valvoline on Sidney Baker and they also closed at 2:00 but they took me right in at 1:55. They were courteous and friendly as well. Thank you Valvoline! If you gonna close early, put a cone or something in your drive to indicate it! Or change your hours to 1:30 so you can leave at 2:00!

Went in for an oil change, no waiting. Good quality service, if timed right in getting in and out…read moreits 30 minutes or less. Haven't had an issue with value. Stay in your car type service

great service. got me in right away and finished in half an hour. no attempt to upsell for unneeded…read moreservices. excellent quality, good value, and professionalism. just an oil change this time, but if I have issues in the future will definitely go to them.

Darrell was very accommodating and completely professional. They did an excellent assessment of my…read morecar needs and what impressed me the most, is their big sign in front of the store asking for an honest review of their services. Will definitley be going back.

these guys are a joke since David left. they do not have a clue what they doing and will lye…read morethrough there teeth. made an appt to have tie rod ends replaced and switch on blower motor fixed. 6 weeks and 5700.00 later got my bus back. oh and this was the second time it was in for same issue. took them three time to get the correct tie rod ends. blower motor switch was more of an issues they could not find a short. All they has to do was to replace the 8 foot of wire from fuse to blower idiots

I had my RV towed here on a Sunday. Thinking they could help. They will not service anything over…read more20 years of age. Nor could they recommend anywhere in the area of Kerrville that could help me. The man did recommend going to a completely different town even though I did let him know my rv was not drivable. After doing my own calling I was able to find a handle full of people willing to help. It would be nice to have a message on their voicemail saying they will not service anything over 20 years.

I needed an alignment from my vehicle (new tires) and wasn't confident in the dealership to do it…read morecorrectly. I've used Moss for some other things in the past so figured I'd get it done by them. Great experience! The appointment time was kept by them, and their estimate of time was spot on. They actually completed the work a little ahead of time! Friendly people, from the counter to the mechanics! One of the best places to go for your automotive needs! They aren't cheap, but when you want the assurance of having work done correctly and a place that stands behind their work, this is the place to come to. And my vehicle alignment wasn't bad at all, but I can definitely feel the difference over rough roads. The confidence that I have in going into the winter months knowing everything was done correctly is comforting, and for that, I thank Moss Motors for keeping their high standards.

Best auto shop in Kerrville! They go the extra mile. Have used them for work on both my vehicles…read more Thanks for the service ******

The good is that I used them for all my work except that covered by various vehicle manufacturer's…read moreOEM warranties from about 2016 through the end of 2025. The work and related recommendations were excellent. The most extensive work was the replacement of a Chrysler 68RFE automatic transmission in a 2009 Dodge HD diesel pickup. The rebuilt transmission they recommended and installed worked perfectly for another year before we traded the truck in. When I went in to schedule maintenance and a minor repair on our 2016 Subaru Outback in late 2025, the place had a different feel. The guy they had up front writing service orders and scheduling was new and failed to understand what I was requesting. Even though I went by ahead of time and carefully explained what I needed done, this employee had to have it all explained again on the scheduled day, and I eventually had to insist on talking to Brad about it. Brad must be short-handed in the shop because it was clear to me that he no longer expected to be directly involved with customers. This shop is a fairly high-priced operation. I don't mind that, but have since taken our business elsewhere.

Well first off I called the auto shop as I was going to be in town visiting family. I had received…read morea pickup on trade earlier this year. It had a been in major collision amd didn't have AC, I drove to down from Oregon and realized i certainly didn't want to drive it back like that. I also had some steering wobble and possible break rotor issues so I mentioned that as well. I just picked up my truck from the shop. Paid 250$ for them to tell me the same thing. That my AC was bad amd needed to be replaced and that I had possible alignment issues among other things. Well I told them that when I dropped it off. Along with the fact that the vehicle had been in a major collision. Normally when a mechanic has taken my vehicle they actually listen to me when I tell them what's wrong with the vehicle. These guys just chose not to and to charge me for what I already knew. So to add to an already expensive fix. I just spent 250$ to confirm my vehicle had issues and absolutely no fix was done. I mentioned that to the guy on my way out this morning and his response was you should of told me the vehicle was salvaged tittle. Ummm. Excuse me! I told you on the very first conversation I got the truck on a trade and it was previously in a major wreck. HELLO!!!! Maybe listen to your customers when they explain to you what's wrong with their vehicles. Further more the lady in the front was far from pleasant and the customer service I received was non existent. I had to call to even find out what their diagnoses was. I gave them 4 days and just decided to go get my truck before they racked up any more unnecessary cost. On the way out the guy mentioned his machine for checking the AC just cost him 9grand. I said great. Glad I could help pay that for ya. And I left pretty dissatisfied! I still have no AC. The brakes and rotors I asked to be put on are still in the truck and it cost me 250$ plus 4 days in a rental vehicle. This is not the way you get repeat business nor good reviews. I've driven from Alaska to Panama over the last few years. Met many mechanics along the way. Normally only pay that kinda of money if work was actually preformed. I'm sure they spent no real time on my vehicle and charged me full shop rates for simple diagnostics. Seams to me the only thing they really cared about was the paycheck. I have a large extended family here in the hill country and I'm sure none of them will be using this shop after I let them know my experience.