I had just purchased a dress online for my vacation. When I tried it on it was loose in a few…read moreareas. I brought it to Family Tailor Shop and needed it back within 3 days. My dress altered on time, and it looked and fit great! It cost me almost the same amount as the dress, but it was worth it.

I needed a pair of slacks tailored pretty quick and I also am not around from here…read more Rosa the owner absolutely took good care of me and rushed it right away. Love that small business go out of the way to help out. Highly recommended!!

This is for the Laundromat (NOT the Cleaners as I haven't tried the cleaning service) I'm overall…read morepretty satisfied. Pretty clean, staff was helpful. First washer I tried wouldn't start bummer, but they let me load another and started it for me. The card machine only takes 5$ Bills - inconvenient but typical money changing that goes on. It charges you 3$ for the card itself Smallest washer $3.95 Next 4.95 Next 6.25 Next 7.95 Dryers all 25 cents per 8 mins There's a small soap vending machine, carts for the clothes and a bathroom.

I will only come here to do my dry cleaning! Always greeted with friendly staff & great service.read more

Enjoyed good service here for a while. Then they picked up a sweater for dry cleaning and never…read morereturned it. I have proof that they confirmed my pickup request and picked up the sweater (which I forwarded - along with a pic of the sweater - to a manager that I spoke to on one occasion, Jackie I believe) and for some inexplicable reason it can't be found. Ok, stuff happens. I get it. But then I spent MONTHS trying to get them to address the situation to no avail. Jackie never called me back despite repeated attempts to reach her. No one else got back to me either. They never found the sweater. And they never offered any form of compensation. They just kept dodging/ignoring my calls and giving me the run around until I gave up hope of ever getting a satisfactory resolution. So now I'm here. I won't ever give them my business again. I don't suggest you do either. To make a mistake is totally understandable. To not own it or fix it and just leave a longtime customer hanging is unforgivable. Don't expect Superior to deal with any service issues (which will inevitably happen) with professionalism. Because they won't. However I will say this: the front desk staff always tried to be helpful even though resolving a situation like this obviously isn't their responsibility.

Superior cleaners is our go to place with a very helpful staff, they keep my business running! Huge…read morethank you to Frank, Crystal, and the entire team. Our cleaning has never been better! Thank you very much

I had a very last minute fashion emergency and Ship Shape was so helpful with getting my dress…read morehemmed and ready for a formal event THE SAME DAY! I would recommend them and thank you so much

I've been a resident of Brookfield for over 20 years, and my husband and I were loyal customers of…read moreShipShape Cleaners for many of them. Unfortunately, things changed dramatically after the store came under new ownership, and we no longer patronize the establishment due to the disappointing customer service we've experienced. In January, I brought a pair of white linen pants to their second location--Ying Wah Laundry at 411 Main Street in Danbury, CT--to be laundered. To my surprise, they were sent to ShipShape in Brookfield for dry cleaning. I didn't need them until May, since white linen isn't exactly winter attire in the Northeast. But when I took the pants out to wear in May, I discovered the RL gold buckle was missing. I returned to the Main Street location and was informed that the pants had indeed been sent to Brookfield. I raised concerns about both the missing buckle and the poor quality of the cleaning. In June, I visited the store twice and was told the owner would contact me--but she never did. July arrived with no calls, no updates. I returned yet again and asked to speak with the owner, Arpi. I expressed my frustration, and she promised to look into it. Once again, she assured me she'd call me back, and once again, I heard nothing. On July 14, a staff member finally called, telling me to pick up the pants--but she didn't clarify whether they'd be in Danbury or Brookfield. Assuming they'd be at the Brookfield location, I stopped by, only to find they weren't there. I'll now have to make yet another trip to Danbury to retrieve them. To make matters worse, I've received voicemails from Arpi that are harassing in tone. She insists I wore the pants; despite the poor job her store did. She outright refuses to replace the buckle or accommodate my request. I've never experienced such unprofessional behavior. To anyone considering using this cleaner: beware. What was once a dependable business has turned into a nightmare. Sadly, while Arpi may be chasing the American Dream, what she's offering the community is anything but.

Bought a new comforter and had them clean it. Not only did they ruin the comforter but failed to…read moremake good on their faulty work. They claim to not use color altering products but here is proof they do. Not only did they ruin this but they intentionally hid it in how they packaged my comforter when I picked it up after the initial cleaning. They intentionally hid the stain in the folds and denied any fault. It was literally brand new out of the store. I would never use them shady, unethical, and no accountability.

Great for tailoring! The lady there tailored my wedding dress and my whole wedding party perfectly…read moreand for a good price. Apparently she went to F.I.T. Highly recommend!

Nice ppl, timely and very helpful. I wld recommend this service. They helped me load my car bc it…read morewas very heavy.

I like this laundromat in that the equipment is all new, it is not usually crowded, the staff is…read morereally nice, it is (IMPORTANT) well-air conditioned (I am a winter girl and I strongly dislike the summer and the heat) -- but there is one MAJOR issue with it -- no matter what washer I use there -- and I have sensitive skin and use unscented, dye-free detergent, and my clothes always come out smelling like weird perfume. I've actually been unable to get the smell OUT of some clothes so I stopped going there, because it smells like old lady perfume or something and is strong. Once, I did my sheets there and had to re-do them all, because my bed smelled like a herd of old ladies or weird white ladies with bad taste from department stores were sleeping in it. I used to always go to the other one on Main Ave. -- which has a severe lack of washers because the staff uses them and does not care if there are none for customers and will let stuff sit in dryers for a considerable amount of time, even if people are waiting to use them. They suggested East Ave, and like I said, great facility, great people, but I don't understand the perfume smell. If it happened once, I'd not complain -- but it happened more than once, and I really don't like the time waste of doing laundry as it is, so having to do it twice is just painful to me. Maybe they'll look into it. I know I have a bit of a wolf nose, but it IS strong and my husband noticed it, too, since I never smell like old white lady.

This family-owned business just gets it. They handle all of my dry cleaning perfectly, and have…read morebeen very helpful taking in a few dresses that were made from challenging fabrics. Added bonus - everyone who works there is super friendly!

It was a number of years ago when this was my dry cleaner of choice. Then one day after bringing…read morehome a number of just cleaned shirts, suits and ties I noticed that tie that had a stain on it and was pointed out to an elderly gentleman who placed an orange tag on it and noted it on the slip. Upon picking up the dry cleaning and casualty asking the same guy if they were able to get the stain out rudely and loudly proclaimed that "they did not have the time to check results." I in turn, just as loudly stated that I wouldn't expect that to happen except that it had already supposedly been cleaned once- as noted in the slip in his hand- and yes I do not expect to have to return items to be done twice, and I do expect someone to look. That was the last time I used these morons. It was a long time ago and hopefully he is dead by now.