Worst company on earth. The owner Sal lies and performs subpar workmanship. I do not recommend Superior Doors and Services. I suggest a name change for the company of Inferior Doors and Terrible Services because that's what you get for them. They failed my inspection, and Sal had the nerve to tell me to pay for the reinspection and he'd reimbursed me. I had to call and call to get Sal to finally pay me. By the way, my front door still does not function properly ad when I contacted a reputable door company, he informed me the entire door frame and door would have to be redone. The door frame is not square therefore the door does not close properly. Terrible company and I believe the property was sold and his son runs the company out of a truck. The whole family are comprised of losers and cheats. Do not do business with these thieves. read more

Less than a star would be warranted. This was a horrific experience from the beginning. This father (Sal) and son (Casem) duo learned the art of how to screw people over and enjoy it. They also learned how to pass the buck with their favorite phrase, "that's up to the manufacturer, we just install them." RUN. I went into the store and got a quote. When I tried to put down the deposit, they said I needed to pay transaction/ credit card fees- in addition to the costs I had already agreed to. NO. That is a sign of a weak business with no customer service skills. So I cancelled my depot and left. The office manager chased me to my car and promised no credit card fees. So i proceeded against my better judgement. Install date came around and only half the windows had arrived. I was patient and agreed to have those installed and had to fight with the owner to pay for only what was installed instead of the whole amount that they had not yet delivered on. Finally my other door inserts and windows arrived. More than one was damaged but they told me if i didn't accept them, they would put a lien on my house. I said to take them back and i would call the police. They decided to give me a $100 discount to install the damaged product. But then they wanted to again charge credit card transaction fees! I said that was not what I agreed to. They broke a marble window sill in my bathroom. They completely destroyed the whole window sill in my garage. I had to have it rebuilt at my own expense. They did major damage around my exterior front and kitchen windows that I had to fix myself. The windows were more expensive than others in the area and they cost more in damage than would have happened if i installed myself. Casem (owner's son) came back when the job was done (not ever to my satisfaction) and apologized that the job was not done in the agreed-to time frame (2 days vs 5 days) and tried to blame it on the fact that he was required to hire "criminals" as a local business owner. "They" were to be blamed for the poor work ethic and not him or his business. Only a couple years later and the product has failed. I called back to see if i could place a warranty claim with the manufacturer. Sal and Casem have both provided numerous excuses why they won't stand behind their product. They have not provided any resources or help to get the defective product replaced. I cannot say enough- DO NOT spend a single penny near this business. I should be suing them. You will if you hire them. read more

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Superior Doors &Services in Cocoa, Fl. Avoid at all costs!!! I have just experience the worst customer service I have ever experienced from a local (Cocoa) company. Superior doors & services management surprises me that they are still in business. #1. Casey Elgamil (owner) was three hours late for his appointment to give me an estimate. I called the office several times during my wait, each time I was told he would be there in 20 minutes. No one from the office ever informed me of a delay. #1.a. My mistake: I gave him a deposit for a custom Hurricane rated sliding door. #2. Superior doors office calls to schedule an installation of the door approximately a week in advance. Two days prior to the install I call to check they have the door and I am told 'yes we are on schedule for Tuesday at 9am.' #3. At 5 pm Monday the day before Installation, 'Sorry but we don't have the door, we will get it tomorrow will install it Wednesday!' #4. Wednesday ( day 2) SAME ACT no one shows up, they failed to call the distributor to have my door delivered to their shop, and NO ONE CALLED THE CUSTOMER TO LET THEM KNOW THEY SCREWED UP AGAIN. #5. Finally (day 3) I initiate an early call to the office. 'Your door is on the truck and they are headed to your address, but they have to stop for gas.' The installer and his helper arrive in two trucks. The installer 'Juan' has been installing doors for more than 20 years. He appeared to be a very good window/door mechanic. Minimal damage to my stucco around the door opening. Caulked all the joints. Great install. #6. Friday, the office called saying they would schedule the CB building inspection for this Monday morning. I called CB building department when no one came to inspect! They said 'We don't show any inspection scheduled for your permit. No one called us, would you like an inspection tomorrow morning?' "yes please" MY TIME HAS TO HAVE SOME VALUE! I'M THE ONE WHO IS SIGNING THE CHECK! I HAVE SPENT AT LEAST 8 HOURS in total WAITING FOR THEM, PLUS REARRANGING MY SCHEDULE ON SEVERAL DAYS. Look at other review sites. Superior doors has no respect for their customers. You have been WARNED!! read more

Superior Doors and Services - Garage Door Services Near Me - Cocoa, Florida

These people were unbelievable! Ordered a new hurricane door, a months wait then they installed the wrong door,,,,, very poorly painted with paint already scraped off of it! Workmen did poor work, I can still see daylight through the door! Said they would be back after building inspector, haven't seen or heard anything! "The boss" actually was there at one point and actually got in major argument with him as he tried to convince me this was the door I ordered! Completely dissatisfied and fed up and downright pissed off at my experience with these people! DON'T GO THERE!!! read more

Very poor showing. Made me wait a week for an estimate, rescheduled that estimate, then did a complete no show. When I called, despite multiple people in the office, they wanted to waste more of my time with a reschedule, instead of driving the seven minutes to actually do the estimate. No clue about their work, but they sure don't give a crap about wasting my time. read more

I was very skeptical when I started looking to convert my screen patio into a sunroom. I talked to Casey at Superior Doors and Service. He showed up when he said he would and gave me a quote within a week I needed to put down 50% which scared me but I did and he ordered the windows. They said it would be 4 to 5 weeks before the windows would be here. The people in the office keep me informed on the process of the windows they called two weeks before the expected arrival date to inform me that the manufacturer was a little behind. The windows showed up one day after expected date. The following week Casey and Juan showed up and installed the windows in one day. I can't stop talking about how wonderful and easy it was from start to finish. I would recommend this company. I will use them again when we replace our windows. read more

WARNING! ALERT! BEWARE! UNTHEICAL! LIARS! THEIVES! Paid a 50% deposit for a new steel fire door. They sent someone to measure for the installation. Day of installation, door was the wrong size, so they cut the door down to make it fit. You could see the light coming in between the door and frame. The door was not powder coated, was dented, scratched, did not look like a new door. About 3-1/2 inches of caulking, that has not dried in 2 weeks. The locks do not line up, and the door does not work properly. Came back to fix the light coming through around the door. Then wanted to charge me again, more money, for this. Horrendous installation. This was supposed to be a new door and I don't believe it is so I called the police and reported. In addition to the cost of door installation, $2300.50, they charged for a work permit $125.00, although a permit was not filed with the city of Cocoa. I requested they take their door back and refund my money. They said "No", and then put a lien on my building. So sorry I did not read the reviews! My building had just been broken in to. I am a small business owner, and I thought I would use a local small business 2 minutes away from me. Big Big mistake. (NASTY people) read more

I just called for an estimate. She took all my info made the appointment only to tell me there will be an $85 service call. She asked if that is ok, i told her no it's not ok. She said the money would go towards the repair. How much is it to fix my windows? We can't tell you until we give you an estimate. Sounds like a bad deal so i hung up. read more

I am very happy with the customer service and my windows look amazing., can not beat the price.

HORRIBLE customer service and warranties on their doors. Had a door installed a year ago, and recently had our home pressure washed...only to find out that the door is leaking. Called the company to come out and look at it, and they showed up at 8am (when we had a 2-3pm Appt scheduled), and then got mad that I wasn't home for the appointment. Then went on to tell me the door was fine and they wouldn't warranty a door over a year old and would charge me for any future visits required. Now, as a hurricane is approaching....I have to deal with a leaking door. DO NOT use this company, they have been ABSOLUTELY HORRIBLE to deal with. read more

Unreal! Should have known by all the poor reviews. Made an appointment for August 19th for an estimate ~ they called Monday at 10:30 (to be at my home between 11-12)to tell me the estimate worker had court he didn't know about it and or how long it would take ?? Rescheduled for today Friday and a NO SHOW. Extremely poor business ethic. read more

Stay clear of SUPERIOR DOORS & WINDOWS! Here is our experience. On April 4, 2018 they came to give us an estimate on fixing/replacing our window ballast. I was told it would have to be ordered and would be here the next week and would receive a call. That I needed to pay for the job in full at this time. I say no to that but he insists on a $100.00 deposit which was given. I mean we were only going to wait a week to get it done right? HUGE MISTAKE!!!! I waited for several weeks with NO CALL. I called them on April 19, 2018 to find out the status. The woman who answered says that since we are not available until 4:00 (because we have jobs) and they do not work on the weekends or past 5:00pm they could come on Monday, April 23, 2018 at 4pm. I agreed. The men arrived and the ballast was the wrong size and agreed to come back on Tuesday, April 24@ 4pm. They come again on Tuesday and the ballast is still not the right one. Keep in mind this is a window and door service company and they do not get the window part correct. They apologize and tell me that as soon as they return to the office they will have someone call me immediately. Guess what? NO ONE called. So I wait again. I call on May 3, 2018 and talk to the same woman. I tell her that we are checking on the status of our window repair. She says, "We are super busy what was your problem again?" I informed of the issue and she says, "What's the rush? Are you selling your house or something?" She is told, "No, but it's almost a month since you first came to give us an estimate." She then says, "Well, we're super busy and no, we have to order the part still. Should be here by the end of the week, we'll call you." Can you guess if they called us back? You're right! NO CALL, NO UPDATE! Now I wait yet again It is now May 7 and I call to try to set up an appointment for May 11. I am told, " No part yet, don't call us we will call you when it gets here ok?" and then hangs up. Finally, we get a call on May 11 wanting to set up an appointment for May 14 @ 4:00. Of course we say yes, dammit it's been over a month since they first came out and they have our $100.00! So they come out at 4:20. They fix one window, thank goodness it works. So happy at this point. One more to go! Well the other one does not work. They have no idea why. One of the men says he will go check with the other guy in the truck. He comes back in, looks at the window again and goes back out, which I am assuming he is going to check for the correct part. I wait for about 15 minutes wondering what is going on. I look out the window and the men and truck are GONE!! I have no idea where they went, are they coming back? No one said a word, just LEFT! As you can imagine I am beyond frustrated at this point. Low and behold on Wednesday, May 16 my husband gets a call from them. They never give an explanation of why they just left on Monday without a word, just ask if they can come out on Friday, May 18 at 3pm. He says yes, we want this done already for goodness sake! Well, he gets a call around 9am asking if they can come over now when he says "no" they are shocked. They now tell him that they have another job at 1pm and it's probably going to take several hours so now they cannot come at 3pm as THEY scheduled. It is now agreed to come at 12pm. So my husband rearranges his appointments to be home at 12pm. Guess what?????? NO SHOW, NO CALL. It is now it's after 2:30pm and they finally show up. Fixes the window, definitely collects the balance owed and leaves. So after 5 visits and several calls and over a month of first contact our windows are fixed. Professional window service? WHAT A JOKE!!!! Good customer service? RUDE is more like it. Save your money and go somewhere else. read more

Traveled to their showroom to shop for windows. Made appointment for estimate with sales representative. Was contacted by company to move up the estimate appointment due to 'an emergency installation'. I agreed to new appointment. Estimator never showed up and never called to cancel. If this is an indication of their business ethics, shop elsewhere. read more

Superior Doors was great in getting us exactly what we needed for our hurricane windows and at a very good price. Other stores told us it would take months longer than it did with Superior. The windows came in right on schedule and were installed within a week. We had some trouble with the first home inspector not understanding how to operate them correctly, but Casey came out personally twice to meet with 2 different inspectors and resolved the issue, at no additional expense to us. We've had the windows through this entire hurricane season and couldn't be happier. We live near a train crossing and the noise is now unnoticeable. Our electric bill has also gone down significantly, even during the very hot summer we just had. I would highly recommend Superior Doors for hurricane windows. read more

I have used this business twice in the last two years for a rental home. The last time, six months ago, was to repair a door that they had repaired previously, a year prior. This time, there was a crack in the door, and I paid upfront, half of the charge, and they never went out and did the work. When I called back, it took several calls for them to go out, and at one point, they actually tried to tell me they fixed it. When I arrived from out of state to examine the door, it had not been replaced, and when they finally replaced it, the glass was scratched and looked used. Once they came out the second time to replace the glass in the door, the repair has only lasted six months before falling apart. When I called again, they said they weren't coming back and to find someone else to fix it. Poor service, poor follow through, poor repair. Would never recommend this company, as they don't back up their work. read more