I'm tired of being treated like a suspect every time I use self-checkout The older woman who oversees the area stares at my family from start to finish as if she's waiting for us to slip up. More than once she's challenged my scanned items or produce codes even though everything was rung up correctly. I've seen her do the same thing to other customers too. Theft prevention is part of the job, fine, but treating paying customers with suspicion and making them feel uncomfortable is not customer service. Management needs to rein this in before it creates an even worse experience for someone else. Shopping shouldn't feel like you're being monitored as though you've already done something wrong! read more

Still needs improvement concerning customer service... Rude employees not all of them but some however the bad ones make sure you know your not welcome read more

I downloaded your app to take advantage of the digital discounts you advertise. However, this is the second time I've tried to apply a discount and the system simply doesn't work. Instead, I am charged the regular price for the product. What's even more frustrating is that there is no assistance provided in-store, and the digital price is not honored. This creates a very poor customer experience and makes the app unreliable. This system needs to be fixed, and customers should be able to trust that advertised discounts will actually be applied at checkout. read more

The service is very bad.and the cashiers are Non experienced they don't know what they are doing and more worse,they don't know the price of the goods if you don't open your eyes 20 they throw any price on the cash register l am not going to more detail it's not worthy to buy there read more

The customer service is ridiculous everyone acts like busy but they're just on their phone.... it's sad that this is their actual job and then they complain they don't get enough hours why work customer service if you're not serving the customer it defeats the purpose of your whole existence. Store Mgr Sam read more

Went in over the weekend and witnessed a disturbing situation. Edith which I I think is a supervisor or manager was yelling and intimidating a cashier. She gave my wife and I dirty look as she walked away. I don't know what the story is between these two but it was extremely poor customer service for her to address him like in that way in front of customers. I just hope management reads this and addresses this situation. read more

It's been a while since I came here to get groceries. The deals were very good back in the day. Parking is easy in the early morning. On their weekly advertising, I found out that they now have an app like the other big chain grocery stores. And, there were some good deals with their digital coupons. The lady behind me meat counter was very nice. However, they could use more help when there is a long line. read more

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Dogs on grocery cart where babies are usually sitting is a dirty health hazard- the dog sitting in baby part of grocery cart- not one employee addressed the owner and asked him to carry dog in his arms - dogs have fleas tape worms pinworms roundworms heart worms rabies etc- and we put our salad and milk and meat products there- does the health dept need to be involved since the employees don't care - not a service dog- a small fluffy cute white dog- did he have parasites? Or feces on his paws or tail? Not everyone has the same tolerance for pets - healthwise read more

I dont normally leave reviews but i just had to express the amazing service i had in the meat department an employee named Natalia gave me such a great help and service we need more people like this! She was helpful in knowing what products i should buy for the specific food i was planning on cooking and thanks to her it went amazing. I will definatley come back to superior just for the amazing service Natalia gave me! read more

I couldn't decide whether to give them three stars or four stars. But I love this little chart they have that shows you where they slice meat what the thickness is .5, 1, 2, 3, etc.. that was very helpful. The lady that sliced meat was very nice but she was so worried that I wasn't gonna pay. It was kind of funny. I can understand it, but I not that kind of person. The problem was they could not figure out how to split the purchase. She even at one point told me you can lose one credit card. I said no that's not true. Finally someone came over. I'd show them how to do it. I just had to wait a little while, but the people were nice. read more

I stopped by this Superior because it was on the way home and I needed a quick grocery run. I was so uncomfortable at this location. Granted with some back story, I was very pregnant close to my due date, and once I stepped out of my car I was approached by people in the parking lot. One guy asked if I wanted to buy weed and then as I scurried quickly to the entrance another customer had to tell me my chest looked really nice...he said it with other words but I don't think it's appropriate in a Yelp review. I was very uncomfortable and thought maybe the outside of the store is the problem. Inside the store, I felt like for the quality of produce the prices were pretty high and not super fresh. I was looking at the produce section and one of the staff members wanted me to get out of the way to restock part of the shelves. It was a rude encounter, and I guess the customer is in the way of all the employees at this location. Despite more stares from other customers, I quickly got some produce and went to check-out. The only redeeming person was the cashier who was nice and friendly. I won't be stopping here again, especially not alone. It didn't feel safe. read more

Today, I decided to try the cooked carnitas burrito from the cooked food department. I was extremely disappointed on the first bite. The meat that they put inside are the old and burned pieces. I decided to open the burrito to see if there are good pieces of meat inside. It's all burned meat. I also found a piece of black plastic wrapper. I was so disgusted that I just trashed the whole container. I will never come back to this place again. Rice and beans were okay. read more

Sep 28th 915 pm ..after being a customer for almost ten years myself and my friend keep getting insulted by the crew of the produce department making disparaging remarks about gas people they should be fired read more

I came to shop a for a few necessities. Environment is okay everyone seemed to be nice and welcoming. except I see a worker who is obnoxiously vulgar. Using profanity towards i believe to a fellow worker but could be a customer. She looks bothered when asked for certain items as if I'm in her way. Couldn't get her name, but she does stocking read more

My wife and I have been shopping at Superior Grocers in Montebello for couple of years for their fresh produces and also a good deal. We also like their Bakery and their fresh Mexican bread. They also have good choice of meats in their meat department. They also have daily special.. read more

Solo 2 cajas abiertas esta peor que en waltmart de que sirve tener tantas cajas si solo abren 2 y con toda la gente que hay read more

Superior Grocers - Grocery Near Me - Montebello, California

Got a moldy cake for my sons 6 th birthday Omg so embarrassing I hope nobody gets sick I would totally give no stars if possible but I say stay away from this bakery because I truly hope my son dosent enD UP SICK ON HIS BIRTHDAY read more

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I been shopping at superior market for the last 17 years I got to know the manager and employees I never had a problem with them they r great only problem I have going there is those rude panhandlers in the parking lot the manager trying his best to kept them out thanks read more

This place it's the best for their delicious cakes the only problem was my design did look like roses and my other cake they didn't add anything that I was looking for but no matter our cakes we're delicious and excellent pricing they just too hire better employees who are not upset especially when you are bringing business to their business I hope the Manager see's this they need to have good service and employees that they listen and not be upset especially being inside working in the bakery unit that's the only thing I can recommend this place not to have employees who are mad read more

Superior Grocers - They ended up forgetting decorating my cake for my daughter special birthday day but the flavor we're delicious especially mango mousse - Grocery Near Me - Montebello, California

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I lost my mask. The manager told me to ask the security guard for one. After waiting at his post for 10 minutes the security guard didn't show up. Irrational management at this place read more

Superior Grocers - Entrance - Grocery Near Me - Montebello, California

I get so lost with the new self checkout registers I can't keep up with today's world. I want to thank Melissa for always helping me and taking the time showing me how to use them. Sigue con El buen trabajo! You can use more workers like her. read more

good customer service not bad like pico walmart. good produce at great prices. aracely the cashier is addorable

I love coming here for produce! Everything is so cheap compared to other grocery stores. I love Mexican food. My mom was the one who showed me this place. I started living on my own so I need a place to shop for grocery that won't hurt my wallet. I only come here for produce. I didn't like the meat here. I prefer to go to Ralph's for meats. Also, for those who don't know, they also have a DMV kiosk for those who need to renew their registration. You can skip the line and get your sticker right here! read more

I live in El Monte Superior grocers more expensive than food 4 less lots of items overpriced compared to once again food 4 less but I do love the bakery read more

No one distance them self and sometimes their casherbox don't work. So there you are waiting with all these people inches alway from you. Until they fix the casherbox or move you to a other casher. Thats what happen to me and it was paranoia time OMG imagine a line over 25 customer with children & elders try to move to the next cacher that works, we were like shoulder to shoulder trying to move are shopping carts to the next casher there was no room to move OMG never again I just wanted to spray Lysol all around me. it was paranoia people were upset I thought I was going to see a fight I went home left my clothes outside put my groceries on the table and took a shower goggle my mouth with mouth wash well in the shower. I'm sorry for being dramatic but you weren't there. I rather go to food4 less. read more

The security guard in superior she rude and not kind

I used self check out and asked for two bags and but I realized that the tres leche cake I bought started spilling so I asked for another bag for it, this was after my transaction was done. As I was walking out Andrea give me the nastiest attitude for the bag. It's 15 cents, I didn't care about paying for it. She didn't have to talk to me like that. As if I was a theft? Please work on the attitude, this really ruined my day. read more

Good to know that there are still good people out there So I got off work, realized that I needed groceries. We are completely out. I went to Superior on Whittier in Montebello. Walked throughout the store, trying to find things that I actually needed. Finally, I get to the register and use my phone to use Apple Pay. She said "your card was declined " I thought well that's weird cause I definitely had the money in my account. So I took my actual debit card out and attempted to pay again. Once again, declined. I was so annoyed cause I knew I had the money. So I tried to use the atm machine in the store. It was out of order ‍ The manager Daniel came over to see what was going on, so we tried to use another register, since they were able to save the transaction. Once again, tried it again and once again, declined tried calling my bank and they were closed. He asked, "do you have zelle" I was like yeah. He was like just zelle me the money, and I'll pay with my card. "This happens to me sometimes too, so I know this can be frustrating" So I sent him the money, he paid with his card and I was on my way out. Thankful for his kindness in such a frustrating situation, especially since the store was closed and I was one of their last customers. Would have been assed out. So I thanked him once again. He was like, you're welcome" "Just give us a good yelp review " hahaha I definitely will though!!! read more

I'm very disappointed about this store. Last three to four week, their newest method that they don't have item, what is in the weekly ad. Today, I asked an employee about it, she sent me to the "manager" woman. She was laughing and said, "hahahaha, we don't have". When I reminded her about the law, she suddenly change her mood and said, "we ordered on time but we didn't receive". I just mentioned, it happens not first time; at first, I thought it is only a temporary problem. Actually, whenever I go there, it is same problem, Other problems: the store was well organized, therefore I liked it before. Nowadays dirty, messy, some shelves are empty (even it is not on discount price). It is not value, variety, and quality anymore. Shame on you, Superior Grocers!!! read more

Whenever I'm in this part of L.A. I definitely travel to this specific Superior because I like it so much. It's a Hispanic market, but they carry 50% regular non-Hispanic (specific) items, and 50% Hispanic items; 100% win for me. Bakery: I always buy sweets and desserts, they are fresh and delicious. I especially like their Mexican sweet bread and cakes. Tortilla Maker: They make and sell their own fresh tortillas here and I love that! They are so good also. I usually come early in the morning so I can get the "just made" ones that are so fluffy and warm. Produce: Previous reviews have commented that there is 'gnats' amongst the fruit, or that the store isn't well kept. I honestly do not agree, myself, because I have always had pleasant experiences shopping here. I pay close attention to any fruits or vegetables everywhere I buy from, and I have always seen the place clean and tidy and the selection of fruit/vegetables are amazing. But what really keeps me coming here all the way from Silver Lake is that the prices are so affordable. I myself am a vegetarian, so I do not purchase meat from the 'carniceria' that operates here, so I am not qualified to speak about that. However, the fact that there is a meat shop inside is awesome for those who do eat meat. Overall: I really enjoy coming to this store and they have everything I want. I would happily give them a 4/5 starts because they are a great store, clean, and the prices are awesome. The only reason I don't give a 5 is because the staff isn't the friendliest, but to be perfectly honest I've always been an independent person and I don't ask for much from them either way. Tip: If you want to shop bread, cakes, pastries etc. due come early in the morning or the day, because the more there is of a selection and the fresher the bread is. The same can be said of the Tortilleria producer on sight. The selection of vegetables & fruits are also on the shelf for less time if you purchase earlier. The neighborhood isn't by any means terrible, but it is a little less safe at night, so it's also recommended to come by day time. read more

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This place is always clean love all departments keeped clean and well organized today Cindy the cashier lady super sweet lady loves her job and treats everyone with find and respect made my day goes over to makes people's shopping the best of it even asks if we found everything we needed it was a sure great experience thank you so much cindy read more

Superior Grocers - That is her great employee - Grocery Near Me - Montebello, California

So....I used to love this place. Everything is wallet-friendly, fruits and veggies are pretty fresh and inexpensive! :) Everything else is pretty inexpensive as well... But what went wrong? I guess I wasn't hispanic enough for them. Helpful hint : if ever you're there to pick up some groceries... do it FAST and dodge their employees at all costs, if you don't want their employees talking about you in front of your face to other employees in a language they think you don't understand... Not a big fan of murmuring in general, but a brush of semi/pseudo-racism isn't really something I enjoy. :) So, this Thanksgiving, I shall be thankful for understanding Spanish as an Asian =) read more

You know you're in the right place when you walk in and Paula Abdul's "Opposites Attract" is playing over the PA system. And then Bobby Brown, Wham! and Madonna selections keep you grooving past binuelos, Tapatio, horchata mix, Abuelita chocolate, and green tortillas. SHHH. Don't tell that Superior doubles as 80s flashback nights. I love this place. I was at Smart & Final earlier in the day (for work) and the avocados (sexy, sexy as they were) were 2 for $1. Eh. Not TOO bad. But Superior had way sexier avocados (nice and firm) and they were 4 for $1! And it didn't stop with the avocados. Curvy pears, shiny apples, bright oranges, luscious cilantro...okay, maybe I've gone too far. You get the idea. I loved their selection of produce. Good stuff and way cheaper than other grocers. And the best item of all?? Bacon-wrapped hot dogs. Yes!! To make and devour in the comfort of your own home!! With no judgment!! What cracked me up was on the back of the packaging was a picture of a hot dog cart and above the picture it read "Como en la calle!" ("Just like in the street" for those that failed Spanish). I literally laughed the rest of the trip. They have a delicious selection of meats as well. I've never tried their fresh tortillas but they smelled pretty good. They package them up nice for you and if you're feeling festive, they offer green and red tortillas. (I'll pass but thanks anyway). read more

On the real, I came on a thursday and wow...DIRT CHEAP PRODUCE. For example, 5 cilantro bunches for $1. Tell me that isn't a good price. Downside, marinated meats...EXPENSIVE. They don't have salsa that they make like El Super. Seriously though, dirt cheap produce. -Give it a try! read more

Get in and get out. That's my motto when I go to Superior. Usually because I don't want to run into my students. This is my go-to spot when I need specific hispanic condiments. I know that they will always have what I need. You go to Ralph's and look for chile, you have a few selections. When you go to Superior, you have a plethora of chile; fresh, canned, dried, powdered, pre-made salsa, etc. You get it. The other thing I come here for are Platanos Machos. They usually have a large selection here so I get what I want. To keep prices down, they have you bag your own groceries. I sort of like this because I can bag things how I want. I also, always take my own bags with me whenever I shop, but I would definitely take reusable bags here because the bags here are VERY, VERY cheap and seem to always rip from the cart to the car. read more

THE GOOD: When the sale is on, the prices on some fruits and vegetables cannot be beat. THE BAD: I.D. is requested when running a credit card transaction. Seriously, who is out ruining someone's good credit by criminally purchasing a few pounds of Italian Squash? THE UGLY: Leaving a light on and no one is there to tend to the register. TO THE MANAGEMENT: I would ask that you review your procedures on transactions such as mine where I bought a minor amount of produce; less than $5. Should I really need to show I.D. for such a purchase? Also, I would encourage you to make sure to have more cashiers available. As we both know, there are times when there are very long lines in your store. I would be concern tempers could run high after a long-day at work or elsewhere and have to tolerate a lone line at the end of their day. read more

I wouldn't even give them one star! This place is gross! I've only been there a handful of times. Every time, one or more of my food items are rotten. There are gnats flying around the fruit and the fish smells like pork. Wt...?! I always wind up paying way more than I pay for a similar basket of groceries from Ralph's. So if your in the mood for a scavanger hunt for fresh food and low prices, be my guest. Im staying away! read more

I want to complain to whoever is in charge of Montebello Superior market. I went into the store on April 3, 2020 and never saw so many people shoulder to shoulder shopping with no protection. Nobody was following the 6' distant also the cashiers need more protection from the customers it was scary to say the least. There SHOULD be a limit of how many customers can come in at a time. Yesterday was really worst even though it's been bad all during this coronavirus 19. Someone needs to be accountable read more

This superior is my local market. I come here all the time and every time I stop by their produce is rotting. They need serious improvement in their produce area, its disgusting to see mold, fuzz and insects. The market overall is well kept but just knowing the cut up veg. and fruits they sell on the side is made from food going bad goes to show they don't care about the customer. read more

Superior Grocers - Grocery Near Me - Montebello, California

This is where I spend my Thursday evenings. Their sales change over every Wednesday. So I avoid Wednesdays here it's the most crowded day of the week. They have 2day sales every week on wed and Thursday. Yeah parking can be a bitch. But hey, a little walking doesn't hurt anyone. What I cannot stand is the long lines! Ahhhh. Avoid going to the Market the first week of every month, all these freeloaders on EBT are always in there raking up on Beer and chips. I have had people in the parking lot offer to pay with their Ebt card $100 dollars worth of groceries for $50 in cash. Pffft! Whatever. The staff in here are not the nicest people, but I'm not there to talk to them. Overall good savings and great selection of products. read more