We called Scott for an estimate for a new fireplace insert and he was quick to submit a very fair…read moreestimate. Once the paperwork was completed, Scott and his team were on the job. Scott and his team are very professional, honest, efficient and work with integrity and great customer service. The team kept us informed as to the next step during the entire job. Our job was completed very quickly and it's beautiful. We will be recommending Mr. Chimney to all interested parties. Reg B.

I used to recommend this company to everyone based upon the techs who have shown up in the past, as…read morethey were friendly and very courteous. Naturally, I called and asked for someone to come out to look at my chimney flashing. The owner, Scott, came out to look. Needless to say, I will no longer be recommending this company. Scott was RUDE and argumentative today. I mentioned that the flashing didn't look right, when I meant the tar or rubberized coating, or whatever was originally used by the original installers. I used the wrong vernacular, and he sternly corrected me. I wasn't saying anything negative about him or his company, but actually paid him several compliments on his other employees. Scott came down from my roof and then asked me about a permit when it was installed. I informed him that as far as I know it was pulled, as Country Homes Power told me that they did. Scott then decided to lecture me on how I would know. (I found the permit and receipt of permit with my city). It was an authoritative tone. I've spent enough time in the military to understand when I'm being "dressed down." Then I asked Scott about the repair, and he said he'd get back to me but they were busy. So I clarified by asking him if he was busy the rest of the year, or just now. He then said that his company would not be able to do anything for me this year. He NEVER told me WHY my flashing needs to be replaced. His crew had inspected everything just a few months ago this summer and said everything was just fine. I called Mr. Chimney to get his name and was informed that he was the owner. The girl on the phone got defensive and said "I'M SORRY THAT YOU FEEL THAT WAY" in a snotty tone. I was calm and cool as a cucumber on the phone with her, as you get more bees with honey than you do with vinegar. But that was the end of that conversation. It's awful to say, as I really used to like this company, but I asked them to disregard and I won't ever be utilizing them again. And if the young office girl is reading this, try learning some customer service skills please. You NEVER tell a paying customer "I'm sorry you feel that way." I would have respected you more if you would have just said "Piss Off" and hung up. Customer service can and will make or break a company. Mr. Chimney clearly has some issues to sort out, as the owner doesn't know how to properly communicate with people. My advice to the owner, stay away from customers if you are going to behave in your current state, and let your employees deal with the company, as the ones who came out here before were very professional. Perhaps sir, you could take some cues from them...... *******ADDITIONAL NOTE******* CUSTOMER BEWARE: If you leave a negative review or call to complain, the owner Scott may threaten you with filing a false complaint regarding any animals that you may have. My dog is a Certified Service Animal with her own ID card that the TSA recognizes. She's actually a Disabled Veterans Service Dog and makes Lassie look more like Cujo, as she's the sweetest thing. I informed Scott (the owner of Mr. Chimney) that she was a Service Dog and that she was very friendly. She sniffed him with her tail wagging and like he was a long lost buddy. Hey, she's in her own home, not at work, right? I then I shoo'd her off so Scott and I could speak about my stove chimney. After I called the office to voice a complaint, I get this voice mail (see attached) that Scott is wanting to talk to me over the phone "man to man." Well, you can read it for yourself. This guy must have a couple screws loose upstairs, or perhaps he had a previous bad experience with animals? Scott made this personal by threatening to file a fictitious dangerous animal complaint against me. My dog never threatened him in any way. And this didn't come up until AFTER I called the office and stated that I'd be leaving a negative review. As Scott was leaving my Ring Camera shows me extending my hand, us shaking hands, and him leaving peacefully, and in one piece. This guy is unhinged, and he's supposed to be the owner????

Believe the 5 star reviews! Prompt, pleasant and…read moreprofessional. Great communication! Darren approached my problem and repair like he was working on his own home and took time to inform me along the way.

We just had a new gas furnace and air conditioning unit replaced in our home. The service and…read moreprofessionalism was none better. They were prompt in getting the estimate to us and the work was outstanding. Darrin and his crew were very friendly and helpful in answering our questions. They went above and beyond and we highly recommend this company.

The air conditioning installers were skilled and answered every question, providing great…read moremaintenance tips. 100% recommend this company based on my experience.

Have been Sturm customers for many, MANY years. Our heat pump was not functioning properly so we…read morecalled for service. They sent a super young man, and we were billed and paid the almost 200 dollars. Sturm was going to have a tech come out and tell us how much a complete repair would be (I ass u med) we paid for that and we also asked the tech to have sales contact us for bids to replace HP with another heat pump or A/C unit. After over a month of no contact, I finally got the poor receptionist to explain that it would be over 800 dollars MORE before they could tell us how much it would be to fix it. And, she politely said she would ask sales to contact us to follow up on repair or replace. OVER A MONTH OF NOTHING and now over 800 to do something we paid for in May. They threw away a long relationship with us and we are telling our friends, colleagues and neighbors.

Mike & Lisa @ Pinnacle RV Repair were great, it was late in the afternoon when our heater…read moremalfunctioned in our RV and Lisa had Mike come out last minute to help us. He came over in an hour & diagnosed the issue and then had it fixed the next day. Great customer service, quality workmanship & honest advice from Mike is what we liked about them. He takes the time to explain the problem and then works with you on a fix. Great family & a business that I would call again for any RV help with personal service not found in others.

Mike did an awesome job installing our bogey lights and fixing our awning material! We would…read morehighly recommend Pinnacle Mobile RV repair!

Stan was outstanding! He responded on the same day. Not only did he solve the issue we were having…read morewith our slider, he also identified several other concerns and provided direction so we would be able to take care of them ourselves. He provided the very best support and service you could ask for. We put his card on the fridge and will definitely be calling him for any future issues....which it seems RVs always have. Highly recommend Stan and RV Rescue.

Stan is the most honest knowledgeable tech I know - he came out to see about replacing my air…read moreconditioner and fixed in nothing flat . I highly highly recommend him. Dependable, honest and on time.

Vietzke Excavation has been an incredible partner throughout one of the most challenging times in…read moreour lives. After the Grey Fire in Medical Lake devastated our home, their team stepped in and supported us every step of the way--from the initial cleanup to excavation, water and sewer hookups, and even guidance through landscaping. Buck, Garrett, Aiden, and Nate didn't just provide services--they treated us like neighbors and friends, going above and beyond to help us rebuild. Their compassion, professionalism, and exceptional skill made a difficult journey feel manageable and hopeful. Their pricing was fair, their work was top-notch, and their dedication unmatched. We truly can't thank them enough or recommend them more highly. If you're in need of excavation or water/septic services, do yourself a favor and call Vietzke. You won't regret it. Thank you, Vietzke Excavation, for everything!

My wife and I were concerned about our sewer piping. We called 4 companies for an estimate in…read moresewer repair. We selected Vietzke trenchless after reviewing the prices and their knowledge. Vietzke repaired the problem within a week at a very affordable price. They overcame a lot of problems they did not anticipate .... without changing the price. All the employees were very knowledgeable and caring. We could not be more satisfied with the completed job. We highly recommend Vietzke for your sewer needs.

I am really happy I called cutting edge carpentry. Jeff was great to work with and provided me with…read morea great price. More important his work was flawless.

Scheduled a time for an estimate and they never showed up after confirming they would be there…read more Unreliable

Saw numerous issues with the sheeting and construction of my roof, didn't say a word, just put his…read moreroofing over it. After having major issues with the roof, took him and the contractor to court where they finally admitted what they had done. I won the suit. I would not have this guy roof my chicken coop! He lied and did shoddy work.

After a couple disappointing encounters with other roofing contractors, Perrenoud roofing was like…read morea breath of fresh air. The company's representative, Tyler, could not have been more helpful. He arrived as promised to assess the condition of the roof, take measurements and make recommendations. The estimate arrived in my inbox the next day and was a full $6,000 lower than what the first contractor proposed and lower still than the second company's estimate. Tyler's recommendation for the color of the shingles was perfect and compliments the colors of the house and Perrenoud's crew was great. Despite the fact there were 2 layers of shingles on this roof, water damage and a skylight that needed reframing, they finished the work in 2.5 days. This is a GAF roof with an exceptional warranty and will definitely outlast me. If you're looking for great service, quality and a reasonable price for a new roof, this is the company you want to call.