SERVPRO crew came in and completed the job promptly. No hesitation, and they were professional at…read moreall times. Good work!

We came across Servpro thru our insurance company when a car crashed into our garage.. Great team…read moreover at Servpro. Good customer service by far. All the crew that was here working on our home was great! They did a great job.. Good people are hard to find these days, and trustworthy. Raul and his team did a great job, and quick on repairing our garage wall.

We just found out that Victor who was sub contracted by 911 had done a bad job on our door which…read morewas replaced. When we pointed out that the replaced door needed to be painted to the color scheme it was originally done on the smaller door which they replaced. Victor had completely gone ballistic on us but reluctantly agreed to paint the door. This was to be done and not new thing added to his scope of work. He simply slapped on a single coat of paint, no primer no protection. We are in the process of painting the entire door again as the paint is now peeling and was informed by the team working on it now that the priming and protective coating was never applied. I am really disappointed as I was sure they took pride in their work, which is clearly not the case.

Been meaning to write this review for a long time, but you know, forgot. Luckily Yelp has a whole…read morelist of reviews I started but didn't finish! I typically do wait a little bit after service to write reviews, just in case something happens. And something that leads to me clicking extra hard on that 5th star... well, the owner reached out for a review, and reminded me once after and said he wouldn't pester me with it again. And sure enough he didn't. So that was cool. But to the real review.... my rental had some tenants who didn't report a leak for months apparently, since they were hiding a cat and didn't want me to come and fix things and see the cat. Long story short, I had to tear down 2 of the 4 walls of a bathroom and an entire wall of pantry cabinets in the kitchen on the other side of the bathroom. Mold was completely black! Needless to say, I really wanted to have this fixed ASAP! And of all the "911" or "emergency" or "fix it right away" type of remediation companies... they all did something similar except 911 Restoration. They all urgently booked a "free estimate", then take a day to send a quote. Then almost all were weeks out to schedule it except for two who can start "immediately". However, they would have to do all these "tests" to get started. 911 wasn't the cheapest, but their quoting agent was very nice, thorough, and most professional sounding. Like, he could've been a sales guy for jet engines not just another contractor. Felt very formal and courteous. In any case, when they say they can start right away, they did. Came out and started demoing the next day after I decided to go with them and sent them a deposit. And while they weren't the cheapest, they did do a bit more than the other guys (had them all itemize what they'd do) and for the common work, they were willing to price match it and did a discount on other areas where they could. They weren't too far off to begin with. Some folks tacked on contingency charges and it felt like hidden fees. 911's quote was straight forward. In the end, when you want something like this addressed, you want it done right. They not only did it right, but felt confident of their work and both the project manager and the workers were all courteous and professional. If there's a lesson to be learned....better declare that friggin cat. Kiss that deposit good bye! *sigh*

Joe Malo from Restoration Pros was fantastic to work with. We noticed what we thought might be a…read moremold issue in our shower, and Joe came out promptly to inspect it. Thankfully, he determined it was only surface mold, treated and removed it on the spot, and didn't even charge us. What really stood out was that he took the time to explain why it happened and how to prevent it in the future. He pointed out that our shower's grout wasn't properly sealed and that the combination of our shower fan placement and high glass enclosure wasn't allowing moisture to escape as effectively as it should. It's refreshing to find someone who's honest, knowledgeable, and more interested in helping than selling unnecessary services. I really appreciated his professionalism, transparency, and willingness to educate us. If you're looking for a trustworthy restoration company, I highly recommend Joe and Restoration Pros.

Lamar and Joe were very professional, capable, and helpful in dealing with our water leak problem.read more

Had a water leak issue a couple weeks ago and was referred by my plumber. My experience so far…read more(still a W.I.P.) has been great; from mitigation, demolition, clean up and now to reconstruction (which should be starting very soon). No hesitation in recommending them if one encounters fire, mold or water damage.

I had a great experience with First Rate Restoration. They…read morewere professional and punctual, and took the time to explain everything clearly throughout the process. They handled the stressful situation with so much care. Special thanks to Hector, Marlon, Carlos, Alec, Eli, and Vince for their excellent work and professionalism. The pricing was also very reasonable. I would not hesitate to recommend First Rate Restoration to anyone in need of restoration services. H. Ebrahimi

Andrew and his crew (that even rhymes) went above and beyond in helping us get a sudden water…read moredamage-fixed in NO Time! He helped me through every step of the insurance process. I highly recommend SR!

After mold remediation from a leaky pipe in the bathroom, I gave Andrew a call to restore. The…read morejob was to restore the vanity, mud/paint walls and ceiling, and drywall. Communication was awesome and he readily got back to me for appointments and follow up questions. His crew came out on time. Shout out to Justin who is very professional and great. Justin told me he was confident they could restore the vanity(another company told me they couldn't and would have to rebuild the entire thing). He also was able to get my previously custom baseboard to match at a specialty store. The job was completed in a timely fashion without any hiccups. I was impressed Justin got the drawers and cabinet doors to open smoothly like before. He did a really good job. They touched up a couple of things during the final walkthrough to my satisfaction. Very smooth process and they cleaned up well.

Highly Recommended!…read more I highly recommend All Pro and Hansel to anyone who needs mold remediation. Hansel and his team did an amazing job on my entire house. From start to finish, they were professional, thorough, responsible, and easy to work with. They took the time to properly address the mold issue and made sure everything was done right. I'm very happy with the results. My whole house is now mold-free, and I finally have peace of mind knowing the job was completed professionally. If you are looking for someone you can trust to handle mold remediation, I highly recommend Hansel and All Pro. Excellent work, great service, and truly someone who cares about doing the job right. Thank you, Hansel, for all your hard work! I would definitely use you again and highly recommend you to anyone dealing with mold.

Dealing with water damage and mold is something that no one wants to go through, but I can't…read moreimagine having gone through it with anyone other than Hansel. He and his partner do all of the work themselves, so you know exactly who you're dealing with from start to finish. He took care of my home as if it was his own, and was responsive, transparent and communicative throughout the entire process. Having never gone through this before, it was important to me to have someone who I felt like I could trust and would give the information to me straight, and I found that in Hansel. Even when it became a larger project with more days than anticipated, they added on a 12 hour Saturday work day and put in all of the time it took to resolve the issue in my home. His prices were competitive, and he sent us a certificate of completion at the end.

JUNE 4TH, 2026 NOTE: Detailed update about Restoration1's untrustworthy communication…read more Their public response below just proves my point. So, this is what to look out for, and the receipts to prove it: 1. TWIST FACTS/CHANGE NARRATIVE: - 6/1 "At no point did our team request that you provide materials..." - 5/21 "Please feel free to forward over the hygienist report and any other information necessary to help generate the remediation estimate." (They did indeed ask for materials but are now saying they didn't.) ___ 2. DEFLECT/IGNORE THE ISSUE RAISED -Dana "I've sent 3 emails to your 1 email..." -Janny "...if you are unwilling to provide results..." -Dana "I'm not unwilling. You just never asked. Why did it take this long to tell me that?" (My issue is their lack of communication, but she deflects to a story about me refusing asbestos testing, when in fact that conversation never happened.) ___ 3. DELAYED COMMUNICATION/NON-RESPONSIVE -- 5/21 Janny: "Please feel free to forward over the hygienist report...". --5/21 Dana:" They're attached, along with link to a few pics." (NO response) --5/27 Dana: "Please get it back to me...at your earliest opportunity." (NO response) --6/1 Dana: "Janny, are you getting my messages?" (NO response) --6/1 Dana (via Yelp): "...the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1." --6/4 Janny Yelp response "When you contacted our office approximately 1 week later" (2 weeks--not 1--and 5 emails/messages later, I finally get a response) ___ 4. CONTRADICT THEMSELVES --Janny: "You expressed to us on May 22nd that you did not want to proceed with testing" --Then her review says "Following the intial appointment [May 22nd] our office...left you a VM. Unfortunately we were unable to connect" (Here she says we talked, but her review contradicts her own statement) ___ 5. MISINFORMED, ARGUMENTATIVE, AND ACCUSATORY LANGUAGE --Misinformed/Accusatory: "You expressed to us that you didn't want to proceed with testing your property" --Accusatory/Argumentative: "If you are unwilling to provide results...we cannot proceed to assist any further" (Janny's tone is starkly different from most vendors'. They'd likely pose as a question--"Are you willing to" "I believe you expressed", --not an accusation.) Because of this, I'm changing my 2-star review to 1 star. But to be fair, this is just my experience. They do have great reviews, so you may have a better experience (if you decide to use them). Below is the original rating before this update: ____________________________________________________________ 6/3/2026 This is the email that I sent to Restoration1: "Hi Janny, I've sent 3 emails to your 1 email. And your 1 email was asking for materials I already provided. I was so impressed with your estimator's expertise and willingness to answer all of my questions that I likely wanted to use Restoration1, but the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1. The estimator came out May 21st. It's June 1st. Can you tell me what's going on with my estimate?" Their utter lack of follow-through was incredibly frustrating because I was super impressed with the estimator's professionalism, friendliness, and expertise. 1. The estimator came out May 27. 2. After a week I reached out. 2. Janny responded by asking for docs I already sent 3. I gave it to her again. 4. Then crickets... 6. I emailed a 3rd time for updates. No response. 7. I emailed again + messaged on Yelp 8. They finally responded saying I had refused asbestos testing, which they require. 9. I said I never refused because nobody informed me until 3 weeks in. So they asked for docs already provided (why ask for docs if asbestos was an issue?), did nothing for 3 weeks, said I refused asbestos testing, which wasn't true, and that I would've agreed to do the testing had I been informed, Janny's response was judgmental and rude. And the overall communication--or lack thereof--I received from Janny was misinformed, argumentative, accusatory, and rude. Had they told me about the asbestos testing requirement I would have complied. But, if my experience thus far was any indication of how it would be working with them, I decided to pass. I think I saved myself a lot of headache. Buyer beware.

My experience with Restoration 1 of Irvine during a water damage claim was extremely stressful, and…read moreI think other homeowners should understand what can happen in situations like this. Key facts from my project * Initial estimate tied to my work authorization: $16,653.79 * Invoices later submitted by the contractor ran this up to $50k+ * Those invoices were only for mitigation and demolition work * The entire reconstruction of the damaged areas of my home ultimately cost around $60k * A mechanic's lien was filed against my home during the dispute * I received zero phone calls with any management at the company throughout my engagement. All communication was initiated by me. After a plumbing leak at my home, Restoration 1 began mitigation work and had me sign a Work Authorization tied to the $16,653.79 estimate. Because this was my first insurance claim, I relied on them to guide the process and work with my insurance company. What I later realized is that I never signed a proper home improvement contract outlining the scope of work, pricing, payment terms, timeline, cancellation rights, or lien disclosures. The only document I signed was a Work Authorization. As the project progressed, the invoices escalated dramatically. By the end of the job, Restoration 1 of Irvine submitted invoices totaling $50k+. It's important to understand that this amount was only for demolition and drying work. The entire reconstruction of the damaged areas of my home ultimately cost around $60k, so the mitigation invoices alone were nearly the cost of rebuilding the damage itself. Their documentation states that if the scope of work changes, the homeowner will be notified before work continues. In practice, I was consulted on only two scope changes during the entire project. When my insurance company (State Farm) reviewed the invoices, they disputed a large portion of the charges as excessive. After months of review, the final amount paid ended up much closer to the original estimate than the $50k+ invoices that had been submitted. During the dispute I began receiving increasingly aggressive payment emails demanding payment directly from me, and Restoration 1 eventually filed a mechanic's lien against my home while the insurance review was still ongoing. For someone who has always paid their bills and maintains an 841 credit score, being treated like a delinquent customer was extremely frustrating. One thing I learned from this experience is that during insurance restoration work there can be a large difference between what a contractor bills and what insurance ultimately approves. If a homeowner pays the contractor first out of panic, recovering that difference from insurance can become the homeowner's responsibility. I'm sharing this experience so other homeowners dealing with water damage or insurance claims can make an informed decision before hiring this company.

Finding a water leak late at night is every homeowner's worst nightmare, but working with All Water…read moreRestoration turned a stressful situation into a manageable one. When I called in a panic late at night, Miron, the owner, actually picked up immediately. He was right on time the next morning to provide a free estimate, and he took the time to thoroughly explain the process, answering all of our questions without making us feel rushed. His entire team we encountered was also wonderful: kind, respectful of our home, and genuinely helpful. Communication was solid throughout the project as well so we were never left guessing. It's worth noting that the estimate we received was slightly higher than some of the other quotes we looked at, but their prompt emergency service and professionalism felt well spent. While I hope we don't have another water leak in the future, I would certainly consider Miron and his team again!

In early 2023, we had a major water leak that ruined our kitchen floors, part of the cabinetry and…read morewalls that bordered our formal dining room and wet bar area. The entire space needed to be gutted down to the studs. Miren and his associate Mike project managed everything in meticulous detail, and working with subcontractors (flooring, electrical and plumbing) was easier than we anticipated. The only challenge (as these things go) was constant negotiation for fair compensation via our insurance company (another story entirely). Thank you, Miren!