The drivers Ron R. and Joe T., EXCELLENT service. The two kept me abreast about the insurance order, towing the vehicle, and when the vehicle reached its destination. Why two drivers? When the insurance company called Superior, the dispatcher AMY attempted to have my vehicle towed as a "2 wheel drive". I clearly requested a FLATBED tow service. The first driver was not able to retrieve my vehicle therefore, a second driver had to be dispatched. I called AMY to express my concern about the almost 3 hour wait due to her intentional dispatch of the first tow truck (the insurance order indicated FLATBED). AMY apologized and CUT ME OFF as if what I had to say was not important. "I apologize, I have another call." CLICK! AMY was VERY RUDE. read more

GEICO sent this company out . I have had them start my car twice. The towing associate Timmy C was on time and professional. He called ahead with the time he would be arriving and then arrived at that time. They are dependable and professional. Highly recommend. Have also given that rating to GEICO as they deserve it. So often you wait hours and hours and they never come. They called immediately to give me estimated time of arrival and then called again when 10 minutes out. Hard to find good dependable service and this service is. I live in the Naperville/Warrenville area. read more

These guys are terrible. They canceled my tow twice in two days. Each day telling me they were only 45 minutes out. Such assholes.

Excellent tow service from superior Towing. Without a doubt! Had an accident on I-55 and had to call my roadside assistance from GEICO. Ryan showed up very courteous and professional definitely would use this company for any of my Towing Needs! read more

This crazy Chicagoland weather has caused a driver's worst nightmare: potholes. On my way home from work, I ran through a stealth pothole that couldn't be seen between the rain & darkness. Tire pressure sensor went off immediately and I knew my tire was a goner. Through Geico's Roadside Assistance Program, I was set up with Superior Towing. Due to the freezing temps from a few days ago and the "heat wave" we've experienced, they were extremely busy with other accidents. I was given a 5-hour window. No big deal, I wasn't in a hurry to get anywhere and it's the weekend. Timmy got here an hour earlier than expected and he was very nice & friendly. He took great care with putting my car on the bed. He then took my car to get my tire replaced while my husband & I followed. Extremely glad to have this added onto the auto insurance, not sure how much it would've cost me otherwise. Either way, great service and I wouldn't mind having their services again (hopefully not any time soon!) read more

Was scheduled for a 430 tow I waited around at 5 pm the truck wasnt there. I gave them a call to find out that I would have to wait until 8 pm for a tow. This is absolutely ridiculous and I will never do business with superior again. On the bright side the driver was nice but dispatch is unprofessional and disorganized. read more

This places was supposed to pick up my car between 8.00am and 10.00am then when I called them they told me 11.00am now they are saying a other 45 minuets they are very unprofessionally with there service I would never have anyone use there service. read more

I was surprised to read several negative reviews of Superior Towing. My husband and I have used them several times over the years and have always received fast, reliable, courteous service. Most recently I called to get a jump start on a sub-zero morning. Mel was here within the hour and quickly had me on my way to work. Some of the reviews indicate limited hours but I'm pretty sure they're available 24/7 - at least that's what Mel told me when he was here. I haven't needed a tow or a jump start in the middle of the night. read more

Mel was friendly and had good customer service. He picked up my SUV and assured me I was in good hands - made me feel comfortable. Thank you read more

On Saturday, I was attending a wedding about an hour away from my home when my car broke down on South Cedar St, I believe in New Lenox. I was blocking traffic and it was a very unnerving experience. I called the non-emergency police number and the officer called Superior Towing. Total wait time was 20 minutes. (I called my roadside assistance and the wait was over an hour.) The driver, Mel, was fantastic. He had my car on the flatbed within 5 minutes of arrival and gave me all the information about how my car would be dropped to the dealer for repairs. After we were done, Mel was nice enough to drop me off at the wedding reception a few blocks away. It is now Monday morning and my car is safely at the dealer before 8:30 am just as Mel told me. If I could give more stars, I would. read more

Got matched up with this company through Chevy Roadside Assistance. Said 90 minutes to get to my location at 2:45PM. 4:15PM and they still hadn't showed up or called. I called them, got stuck on hold for 20 minutes without any answer. Called Chevy, they told Chevy they would be there in 20 more minutes. 30 minutes went by and still no tow driver. Called Chevy, spent 30 more minutes on hold before the operator came back and said no one was answering at Superior. Cancelled the tow and had to leave the vehicle where it was overnight. The next day, Chevy arranged for another tow. I specifically asked them not to use this company again, but they did anyway. Supposed to be there at 2PM. 2:15PM, still no tow truck, I called Chevy and found out they'd used Superior again. They told me Superior had lost the paperwork for the tow and it would be at least another 90 minutes. Well, I'd heard that one before. Cancelled the tow and had to start over with another company. Thanks for wasting 8 hours of my time (so far) Superior! read more

I really had no other choice state farm pays this company directly. I called requested a flat bed cause my car has front end damage and it was bing towed to the shop for repairs and hr they told me 2 Hrs later I called back and they told me that the truck would be there in a few min later. When the driver showed up with the wrong truck (he was a great guy BTW) I was told that the right truck would be here in another hour..... Still waiting read more

After being stranded on the side of the road for 21 hours in our classic GMC Motorhome, Superior Towing came to our rescue when no one else would. The driver, Chris, was an expert and had no problems working with an RV that requires a delicate touch. He had us towed to the repair shop in no time flat. Honestly, I was pretty much hating Illinois before he showed up. Chris is my hero, seriously. If you break down in this area and own a classic motorhome I would highly recommend this outfit. read more

The other day I had car issues and my road side assistance called superior. I was told they would be picking up my car in under two hours. After two hours, I called superior and the operator told me she could not give me an answer as to when the truck would come because they didn't know where to hold my car until Monday. I waited in a parking lot for over 3 hours! Every time I called, the operator put me on hold. A family member followed my car home to make sure I did not get stranded. Finally 4 hours later, superior called me looking for my car. This was such a terrible experience and their customer service was awful! How can you leave a customer stranded for hours? If I could give 0 stars I would read more

The best service I've had from a towing company. The customer service was very nice and polite. My friend and I were driving her son back to his home. He is a special needs young man and is in a wheelchair. Half way there the water pump in her van went out. We then called her insurance company, they sent a tow truck from another company. The man arrived late and then said he couldn't tow it cause it was a special van and he did not have the right truck. He was very rude about it and was practically yelling at us. We then had to call again to get another company out to us with a flatbed. Superior was sent to us and the young man called to let us know he was 5min away. He was so polite on the phone. Costumer service was also very nice. When he arrived he was very nice to us and escorted us to his warm truck. He spoke to us the whole way back to her house and he was so respectful. She will be contacting them back and asking for Marlin. Thanks for making the end of our bad day a good night. read more

I had a tow setup this morning through Geico with you guys!! I had to call dispatch to match sure everything was ok! I called the office and spoke to a woman named Amy who was just a complete bitch about my situation and gave me complete attitude when I was just trying to get some info on when my driver was going to show up! She totally showed disrespect to me on the phone and told me that I need to call Geico and not bother her and the company with questions related to Geico! So I waited s while and spoke to another woman Arlene and she setup the correct info and was able to get the truck out to me! I don't appreciate having to call into a company and be totally disrespected by Amy on the phone!! I will be calling Geico and advising them to use a different tow company and I personally will never use this company again. Totally disgusted! Great way to start the new year out... NOT read more

Completely easy & hassle free. I knew from the moment the first person answered the phone that I was finally dealing with a competent company. Both people I spoke with on the phone were super polite, their ETA was exactly on point & the tow arrived within about an hour. My driver Mel was absolutely amazing, could not be nicer & made me feel very at ease with hooking my car up & taking myself and my car to NTB. Will recommend them every time! read more

This service was superb! Nothing like being stuck on I90 in the breakdown lane ten miles from home on a Friday night!! Tim C. came out and was prompt, courteous, supportive, and took care of my car like it was his own. I hope i never have to, but if needed, I would use Superior again -- Good job Tim! read more

Mell provided the best service we've had in years. Very willing to help, came in a hurry to help us out, and answered any questions we may have had. Offered to assist in any other problems that we may come across. We will defiantly be using this particular company again because of the outstanding work that was done. And his help when we needed him most thanks so much for everything!! Mell read more

They were courteous and professional. I ended having to pay for a few miles of towing after my insurance company's coverage ended. Their rate was $4/mile (over the milage that my insurance company covered). This rate is actually pretty good since my insurance company initially wanted to send a tow service that was going to charge $5/mile (over the milage that my insurance company covered). Based on my experience I would recommend this towing service. read more

GEICO always sends Superior out when my car doesn't start. They are as their name suggests Superior! Mel was the driver this evening. Hilarious guy we talked forever while a huge storm crashed over head. read more

My car broke down and my insurance company called Superior. They arrived sooner that expected and Pete did a great job getting me and my car to the repair shop. read more

Mel from Superior Towing took great care of me and my car. He called me within 10 minutes of being dispatched by my insurance provider. He dropped my vehicle off at a Mobil Service Center and was very professional. I would recommend Superior Towing to my friends and family. Thanks Mel! read more

Geico Hookd Me Up With Superior Towing, And No More Than 30 Min After My Claim Adjuster Took My Info, Superior Towing On The Spot To Take My Car To The Repair Shop, Driver Mel, Great Customer Service...I Felt Very Comfortable With Him....I Will Tell EveryOne I Know That Superior Towing Is The Way To Go...Ty Mel. read more

Outstanding customer service, outstanding job by tow truck driver. Why can't there be more companies like this today. Attention to details ppl. Would highly recommend these ppl if ya need a tow. Never know! Log their number in your contacts now. Helped us on the coldest day of the year! God bless! read more

Jerry Jerry Jerry was absolutely amazing. Communicated w me from the moment I placed the call up until he pulled up. Was very pleasant and even taught me a few things. read more

I recently had my van towed by Superior Towing and received excellent customer service from their driver Mel. My transmission had went out on the van a few days earlier and I had limped it into the local Dodge dealership and dropped it off. The dealer called me a few days later and and said that they had performed an initial diagnosis on my trans but would have to pull it apart (at $1100) to give me a further estimate but it could be $4000 to replace the trans. Their message said they would wait for my approval to proceed any further. After checking around I found a more reasonable estimate and called Geico to arrange a tow since I had towing coverage on my policy. They contacted Superior who immediately contacted me and said they would be at the dealer in 20 min. I got there in 15 min and Mel was already there waiting for me. I went into the service department to pay my bill for the initial diagnosis so I could have it towed. They told me that the van had already been partially disassembled because the tech did not realize that they did not have prior authorization. I was told it would be an hour before the van was ready to be towed. Mel was standing with me as the service manager was apologizing for their mistake. Mel told me not to worry about it as he had a quick pick up in Plainfield to do but could swing back by in a hour or so and pick up the van. I called him back in about an hour when it was ready and Mel said he would be there shortly and that there was no need for me to wait around wasting my time. Mel followed up with a phone call after he had delivered my van to the other repair shop. This level of customer service was awesome since I had to leave work and was delayed due to the dealership mess up. I thought I was going to have to call Geico again to reschedule the whole thing but with Mel handling it by coming back, I was able to go back to work and just wait for his call. I will definitely recommend Superior Towing to my friends that need a tow and tell them to ask for Mel. read more

The guy "dropped" my completely disabled (broken into & engine stripped) car partially in front of a fire hydrant & wouldn't move it or just push it back about 4 feet. Plus, the front portion of my car was sticking out into the street. In my 18+ years of car-ownership & dealing with tow truck drivers from time to time, this was the worst. I knew I was dealing with unprofessionalism from his initial phone call when he was totally pissed because dispatch gave him the incorrect pickup location. Geico finally got Superior to come back to move the car. Even the 2nd driver was totally amazed that a) I didn't get a ticket & b) a tow driver left my car in that ridiculous position. Subsequently found out that the initial driver's name was Phillipe. Beware of little men with a little power and the companies that employ them!!!!!!!!!!!!!! read more

Mel came and helped my husband tow his car to a mechanic. He came very quickly when we called. He was very courteous and careful with the vehicle. He also helped my husband cover the open windows with plastic in case it rained as we could not close them. Will definitely call in the future for our towing needs. read more

This review is a little late, but just wanted to say that these guys care about their customers. When they were towing my car, there was a slight mishap with the truck equipment (Mel wasn't the driver, just so everyone knows). But they more than made up for it, replaced the bumper, and even detailed my car and paid for a rental car while my car was in the shop. When they brought it back to me it looked better than new! Bob is a professional and caring guy, and Mel is the guy you want on your side when you are stranded on the side of the road. Good guys. read more

This place is great. I was told by GEICO that they may not be able to have anyone come tow my car to the repair shop until after the new year. But the same day I called GEICO to file my claim, they sent out Superior Towing that same night to come and tow my car, even though the weather was terrible. The driver's name was Mel and he was a really nice guy who was very helpful. He called me to let me know how far away he was, he called me again when he arrived, and he told me he'd call me again when he dropped off the car at the repair shop. Great service all around and I'd recommend them to anyone in the area that they service. read more

I just had a tow completed by Mel. On my way home from work last night i got a flat tire. After calling around and dealing with nonsense Superior Towing picked up my order through State Farm. I was already aggravated and extremely frustrated as one can imagine when you encounter any car troubles. Mel was great. He made sure he called to let me know he was on his way, where his current location was. He showed up early (PLUS IN MY BOOK) and within minutes my car was loaded and good to go. I will request Superior towing if I ever need a tow again and I will request Mel. He was just so kind and I completely forgot how frustrated I was after a few jokes from him. Go Mel!!! read more

I had a blow out on the Dan Ryan Expressway this morning and needed a tow. Superior Towing called and texted me an approximate time. The driver also called and gave me an approximate time (which he met). When the driver arrived, he was very polite, professional and courteous! I would recommend Superior Towing and give my Driver (Marvin) 5 Stars! read more

out standing service thank you to your staff and crew for helping me get home i wish i can tell people what a crew your company has outsatnding left me knowing who to call next time ! your dispatcher and tow driver know how to make things happen !!!!!!!!!!!!!!! read more

Great service. Joe S., was a huge help in a crappy situation. Thanks for going above and beyond

Very dangerous drivers. They speed on residential streets and change lanes frequently, cutting off drivers with little or no warning.

Fantastic! After calling another towing company, that could not help - we were lucky enough to find Superior Towing. Ryan was terrific! He was able to get my car out of the garage and tow it to the dealership. They will be the company that I refer friends and family to in the future. read more

Amazing service!!! From the first call to the drop off at our new home, we were 100% satisfied! We are picky with who we use to transport our classic cars, and they were amazing! Our 69 GTO is home, and was handled with care. If you are looking for a tow company that is friendly, courteous, professional, and will handle your vehicle with care, Superior Towing is the place to call! read more

I cannot say enough about the service I recieved from Jorge, driver for Superior. He was fast, knowledgeable, and kind. Let's face it, when your in need of a tow truck- you're not in the best of moods. That being said, I actually had a pleasant experience, thanks to Jorge and Geico. read more

HORRIBLE company. Told my insurance carrier that they would be there in 45 minutes...they snuck in another job in between,....delaying my pick up....when they called back..they said it would be another hour and 15 minutes...so I waited, on the side of the road,,,in 93 degree heat waiting and waiting...3 hours later...they still weren't there. These people LIE...are greedy...and don't give any confirmation or update. STAY AWAY!!! read more