Wow! I cannot thank Rhinos enough for coming to our rescue. My husband's car overheated at our son's practice and we had to get it towed to the fairfax dealer. He had waited for over 4 hours for AAA...what a nightmare! We called Rhino and they were beyond responsive and met him within 15 minutes. All in all from the time we called Rhino and picked him up at the dealer ..it was under an hour! We are so grateful and absolutely recommend! Just call Rhino first! Thank you!!! read more

This company partakes in predatory towing operations. They showed up to my accident without being called, towed my vehicle, and then asked for thousands in cash in order for me to get my car back. Do not use this company. read more

I had initially called this company to tow my vehicle to a shop about 7 miles away from my home. They arrived in a timely manner and were ready to tow it. The driver who showed up was kind and professional. However, they were going to charge $325 to tow the vehicle 7 miles away. It is less than half that cost to sign up for AAA roadside assistance for an entire year and have them tow the vehicle. I posted a review on google remarking as such so that other people in need of assistance may be ready for the hefty charge. I received an extremely unprofessional response from the business, which I have included on this review. To the business, if you're reading this, no. AAA showed up actually faster than your company did. And I saved over $200. Have a great day. All in all, if you're looking for a professional and courteous company who will tow your car for a decent price, look elsewhere. read more

Rhinos Wrecker Service - Response to google review from company. - Towing Near Me - Alexandria, Virginia

Quality and professional service in towing Tesla. Good price and quick service. Office communicated well and kept me up to date on their arrival. read more

Quick response time and good work Also brought a dog on pickup and after having to need a tow it was very nice to have someone to chill with while getting your car towed. Is costly though. read more

I asked for my spare to get changed 1 mile away and was told it would cost $175!! I told him never mind that price is ridiculous and he texted my phone and insulted me. read more

Rhinos Wrecker Service - Towing Near Me - Alexandria, Virginia

Stuck in Arlington and needed a tow down to the Stafford area. Having a larger 4x4 truck it required a flatbed truck. The driver Hector provided top notch service through good conversation and getting me and my vehicle back home safely. read more

Rhinos Wrecker Service - Towing Near Me - Alexandria, Virginia

We recently had a car towed to the Rhino yard and stored for 5 days. To release the car to the insurance company was $5,000. That's not a typo. We didn't pay that but I assume that our insurance company did. Truly outrageous. This abuse contributes to auto insurance premiums going up and up. Beware. Beware. read more

After AAA had five vendors cancel on me and one not reputable (to say it lightly) company arrive, load my vehicle, then refuse service, I turned to Rhino. These guys are super kind, professional, communicative, and quick. Jason and Dane picked up my Nissan Sentra and moved it where it needed to be within one hour when AAA couldn't move it within 24. If you're having trouble with bad towing companies in Alexandria, turn to Rhino. They're nothing short of superior! read more

Terrible unethical business. Called a dispatcher to request a quote on a tow the same miles they towed my vehicle months ago. Dispatcher quoted me a price 3x's less than what they charged me a for service a few months back. Once I asked the dispatcher why they over charged me she immediately hung up my calls and ignored the the rest of my calls. Terrible business. Update: The owner decided to respond on google , accusing me of lying about calling and calling me a baller on a budget as if the type of car I drive dictates if I should be able to afford being ripped off. Also making false claims that I've gone through my insurance for towing. If you don't wan to be charged $325 for a 3.5 tow, stay FAR AWAY from this company read more

Rhinos Wrecker Service - Response from Rhinos Wrecker - Towing Near Me - Alexandria, Virginia

Boy do I love writing good reviews for companies --but this place is not one of them. I was stranded on Washington memorial parkway for 1 hour, after being told they would be there in 20 min, no calls no updates. When I finally got a hold of them--I guess the supervisor had called the guy who was getting my car and he had a terrible attitude "man, I'm on the way bro" seeming agitated. The supervisor then let him know that I was on the line and I could hear him. He finally arrived, not very warm or friendly. Mind you -- I ran over a tree in the middle of the road, not a pretty accident. At least you can be nice. they said they would give me a call first thing in the morning when they drop my car off. Fast forward to the day after, I still haven't received a call by 11a. I finally call them, and Melissa answered the phone and doesn't know if my car is there at the tow lot or not??? She says she would call me back, and never did. I gave her 4 hours before I called back again and she said "oh we just found out we will be taking your car in a couple hours" me expressing concern because I never got a follow up call back. She then asks me "what's your problem? Oh yeah because you think you're our number 1 priority" sarcastically. I expressed YOU ALL HAVE MY CAR -- I have every right to ask detailed questions! They are very disrespectful, unprofessional, obviously hate their jobs, terrible costumer service and there is a chance they will hold your car in the lot until whenever they feel like taking it over. RIDICULOUS!!!!! Y'all, I cannot make this up -- no one is writing this long of a review to make anything up. Save your dime and money with this company. read more

My experience was the best! Car had a flat tire and I was stuck at gas station, they arrived to me in a timely matter and were kind enough to give me a ride as well to my destination. Super kind and sweet gentleman I felt safe the whole car ride. I would 100% recommended to anyone who needs towing, if I could I would give more than 5 stars. Thank you again guys! read more

I called these folks after the towing company my insurance company called ghosted me. They responded within 30 minutes and towed my vehicle to a service center of my choosing more than 40 minutes away. The dispatch and driver were both very friendly and respectful individuals. If I get stuck anywhere near Alexandria again, I'm calling these folks. read more

I can't in good conscience recommend this business to anyone. Based on my experience I feel that they are predatory and looking to take advantage of drivers without other options for quick repairs/towing. Had a flat tire and called to get a quote for a 1-mile tow, was quoted $125. I was unable to remove one rusted lug nut from the flat tire but had already lifted the vehicle and removed 4 other lug nuts. Spoke with a coordinator, Melissa, who was very friendly and connected me with a driver immediately. The driver Mo, also very friendly, called and asked what was going on. I told him that I couldn't remove the one lug-nut and was hoping to either have it removed or tow the vehicle the following morning. Mo told me that it is a quick fix and he has tools to remove the final lug nut. Great. Mo and one other person, Hector, showed up at my place promptly and got to work removing the last lug nut. They were able to do this and swap out the tire within 30-45 minutes. They were both extremely helpful and pleasant while assisting me. I estimated that a repair of this nature might cost 50 dollars and was prepared to pay around 100. When I asked for the price which they never quoted me, I was told that it was 270$ with a 10$ credit card fee. That is ridiculous. I asked Mo why I would pay to have them swap the tire at that price when I could simply have had it towed to the shop for $125 dollars. Mo told me he just did what he was asked. I take issue with the fact that he 1.) never gave me a quote before performing a service at over 2x the only price I was ever quoted or asked if I wanted to complete the repair at that price and 2.) didn't think to advise me of any of the cheaper options to have my car fixed. Had I known that this was the price for a "tire replacement" I would have just ate the towing price to get it to the shop where my car was eventually fixed or had them just remove the lugnut and finish changing the stupid tire myself. The shop that fixed my car told me they would be shocked if someone was charged over 100$ for the services that were rendered. I called Rhino again the following morning and spoke with Melissa, who informed me that their supervisor, Tony, is out until 3pm and she would leave a message to call me back. I called again at 530pm or so after not being contacted and was told that the supervisor was unreachable. Now, 2 days later, I've yet to hear from anyone at the company and when I tried to call just now go straight to voicemail. Did the company block my number? Really? I've been nothing but respectful in my communications with all of their employees. Stay as far away from this business as you can. They are pleasant enough to talk to, but are shady and underhanded when it actually comes to the pricing of their services. Congratulations Rhino, you got my 280$ and won't get another cent from me ever. read more

The entire prosess was bad. We thought after the accident it was going to be towed to Springfield, VA. It was sent to Rhino Wrecking in Alexandria. The company then was supposed to have it towed to a collision company in Alexandria. Rhino towed it to another collision center without our approval. Additional charges for storage accured. Rhino was not supposed to tow the car anywhere. read more

Locked my keys in the car while out to dinner tonight at Yume Sushi. They were there in 20 minutes and had my car unlocked in less than a minute, cannot thank them enough!! read more

Hector unexpectedly and kindly came to my rescue when I was on the side of the road due to a flat tire. He made me feel so relieved! I was back on the road within a few minutes time. Great service! read more

If you ever need a tow make sure you call this place , Rhinos Wrecker Service. They do an outstanding job , quick , and get straight to business. Definitely recommend. Wish I can give 10 starts ... 5 isn't enough! You won't regret it. read more

My car broke down on the way to Disney World from Philadelphia at midnight. In my hour of need, Rhinos and Asad were there to help. They provided top notch service and got my car to the mechanic quickly. I would recommend them to anyone. Thank you!!! read more

A wheel popped off our RV while going down I-95. When no other tow company, auto parts store, or RV service could come through these guys did. They found a way to get us home safely and the RV to the repair shop. You won't find a better service! read more

If Zero was an option for stars I would choose it! I was stranded on George Washington Memorial Parkway last Saturday night into Sunday Morning. I had ran out of gas, and I needed a tow. After two unsuccessful attempts at getting a tow company to assist me. My insurance provider reached Rhino. After my insurance company confirmed that Rhino would be the company to assist me, they advised me that I would receive an update shortly by text. This was around 2:30am. Around 3:15am I received a call from the Tow Driver with Rhino confirming my location and that he would be there in 45min. No problem with me, I was happy to be getting the much needed help. So, I am patiently waiting in my car with no heat(temp reads 32 degrees) when 45min passes, then 1hr, then an hour and a half. I try to reach out to Rhino by phone; no answer straight to voice mail. Mail box is full and I cant leave a message. Long story short; I attempted to call Rhino 9 times. They were superpose to be open 24hrs! WTF? Shitty company. I do not recommend at all. The Driver was probably home when he got the call and fell back to sleep. DO NOT CONTACT THIS COMPANY! PS. I had to cancel and have a different company come and assist me. I got home at 7:45AM. Tuesday of this week I called Rhino just to see what type of Bull Shit response they would give me as to why the driver never showed up, The dispatcher was pleasant enough. She pulled up my information and advised that all drivers were on lunch break and she would have some one contact me once they got back from "fake" lunch. It is now Friday, 3/29/19 at 12:14PM. I tried calling again and it goes right to voice mail. Shitty Company. I will never ever recommend this crappy ass company to any of my friends. PS. the Tow Driver that did pick me up and assisted me received a $200.00 cash tip. read more

They are the best!! I was coming back from PA to DC and my car stoped on 395. The owner (Asad) answered the phone, he was very polite. He let me know some one would come as soon as possible. The driver was nothing but helpful. He also gave me names to affordable auto shops nearby. Thank you Rhino Wrecker Service for making me feel comfortable in a stressful situation. read more

Crooked. The owner charged me $400 for a 20 mile tow more than double the cost for other towing companies. He basically was trying to scam me and my insurance company. My insurance company declined to reimburse because of the gross overcharge and now I'm stuck with the bill. Called several times to speak with the owner who never returned my calls. The receptionist was rude and unprofessional. read more

I honestly cannot day enough positive things about Rhino's. After being left on the side of I495 for over four hours, Rhino's located our vehicle (no small feat considering the other service took over two hours to locate us due to their unfamiliarity with the NCR, evidently), loaded us, and got us to safety within minutes. To top it off, after towing us nearly 20 miles and dropping our vehicle off at a dealership, he took us to a nearby restaurant to use the restroom! Awesome job and excellent interpersonal skills! Just an all around excellent experience! Keep it up and stay safe out there! read more

Professional, friendly service! They answered my call and arrived within 30 minutes and had my car unlocked for me promptly. Highly recommend! read more

These guys a good. They helped me find a cheaper and better mechanic and then delivered my car to that mechanic for me.

Had some issues with my truck (on 3 different occasions) and needed some towing done to get it out to my mechanic. The customer service was beyond what I could have hoped for. Everyone from the dispatcher to the owner himself were the most professional, courteous, and friendly people I could have encountered. Between the fast, efficient service, total professionalism, and just overall kindness that was shown during the total process of my truck breaking down, these guys made the entire experience incredibly easy. If you're looking for a excellent service and true professionalism, this is the company to go with. I can't say enough good things about the excellent service Rhino provides. read more

I called in a panic when a curb jumped out and hit my husbands car :-) disabling the vehicle at 8:30pm in Alexandria. They answered immediately, first making sure no one was hurt and dispatched a flat bed within 10 minutes. They knew exactly where to take the car based on our insurance company policy and could not have made the process easier. We had more conversations with them regarding something we thought we left in the car and they continued to be very caring and accommodating... when the items were home all along. We absolutely recommend this company. read more

I'm not big into writing reviews, but the remarkable service I received from this company is well worth sharing. Coming back from grabbing a bite to eat in DC one night, a tire on my car blew on 495. A pretty normal and inevitable instance for car owners, right. Wrong. My boyfriend had lost the wheel lock key to my tires previously, so switching out my flat was next to impossible. A tow was the only option, only problem is we were in Arlington and live in Manassas - a good 30 miles from where we were stranded. Having the mind of an economist, naturally I began to get overwhelmed at the thought of how much money I was about to shell out just for a tow. Needless to say I was desperate to get home to my son and began frantically calling places to get price quotes. Everyone wanted almost $200, and I had just spent the majority of my money earlier in the day paying my sons school enrollment fees. I didn't have $200, just $100, and do you think any tow company in Arlington was willing to come help us? There was only one - Rhino's. They really helped me out that night, and I thank God for the owner who personally came out to tow us. I thanked him the entire way back to Manassas for doing such a solid, and to this day I still feel indebted to him. A positive glowing review is the least I can do to show my appreciation, and I still feel as if that's not doing enough. I will never forget that night. Never could I forget such kindness and humanity extended to me. I don't live in Arlington but for those of you who do - I wouldn't recommend any other towing company than this one. They operate on core values of service. You won't feel like you're getting ripped off and the service came with a smile. I will share my story over and over again for the whole world to see. Rhino's deserves recognition for the outstanding, superior service received. This concludes my first review ever. I hope you've found it to be helpful ! read more

These guys are GREAT!!! They really went the extra mile to help us out the other evening. We were visiting DC and somehow had lost the keys to our rental car. We felt like the "out of towners" stranded in the parking garage at the Franconia Metro Station. We had limited communication as one cell phone was dead and the other running low on battery power. They took the time to text message their ETA, assured us that they were on their way and not to worry. They'd be able to get the car out of the parking garage before they closed. When they arrived, they were most understanding, polite and professional. What was really impressive was they they had anticipated our needs and brought along an Uber driver to take us anywhere we needed to go because they needed to tow the car to the maintenance yard and we couldn't rent another car at that location. Emir, the Uber driver was great, he took us back to our hotel, we caught our flight on time and came back home safely. Thank you Rhino for helping to turn a stressful, desperate situation into a positive experience. If you ever need the services of a great towing service, these are the guys you need to call first. read more

Rhinos Wrecker Service - We want to thank the guys at Rhino's Wrecker Service in Alexandria, VA They really went the extra mile to help us out. - Towing Near Me - Alexandria, Virginia

Getting into an automotive collision is always traumatic, but when I called Rhino's wrecker service, they sent someone out quickly, the tow-truck driver (Asad) was courteous, friendly and put me at ease. He even knew my insurance company's policies and was able to give me helpful advice about dealing with my insurance company. read more

Rhinos is hands down the best towing company around. From the moment I called to the moment they dropped my car off! The dispatcher Melissa was very pleasant and sweet! The driver showed up in a timely fashion and he was very knowledgeable and efficient. Will definitely recommend them again! read more

Great towing service. I was stranded 4am in the morning. Called my insurance and there wasn't any towing service in their network. Rhinos towing was the only service available at that time. They came on time and was very professional. I would refer their services. read more

A few Saturdays i was leaving my job, and i rear ended a car. To make a long story short I couldbt drive away like the other vehicle. i was frustrated and very annoyed trying to help my insurance locate me. Along comes a guy in the Rhino towing, who immediately greeted me introducing himself , checking tobsee if i was ok,asked questions about my insurance , and informed me he could tow me free to a local shop that deals with my insurance. He wasnt even working that day but made sure my transition went smoothly. Theses guys were very informative, as well as professional if ever in the Va area they your go to guys n gal read more

This place is terrible was left waiting for 2 hours only for them to tell me if they could tow me in the morning this was from 12 to 2 am.... They canceled my tow without telling me leaving me stranded I. A roof top with 2 percent battery.... Luckily I sent my location to a family member and the came to the rescue with a different towing g company within 20 minutes.... Terrible service if I could I would give them a negative 10 read more

Do not do business with Advance Towing or Rhino Wreckers. They will fail you with their extreme level of incompetency and you will eat the cost. Shawn Salartash and Kelli King will scam you. I have no reason to lie or take the time to tell my story on Yelp other than to protect other customers. My 1970 Corvette was inoperable and required service. I had my car put in a mechanic shop and upon completion of service I arranged to have it towed back to my house since the tires required replacement and weren't roadworthy. I hired Rhino Wreckers Towing on 3/9/2017 to tow my car from the shop to my house. I spoke to Kelli King, the company dispatcher and she arranged towing for 3/10/2017. I provided my credit card information and explained that I would pay for the mechanic bill over the phone so that my car would be released to Rhino's without my presence. Kelli assured she would call the mechanic directly on the day of towing to ensure payment was good and they could tow. On 3/10/2017 I waited til 4pm and then inquired with Rhino about the status of my car since it had yet to arrive at my residency and was unclear why towing had not occurred yet since the mechanic shop was closing at 5pm. I spoke to Kelli again and she said she didn't call the mechanics as discussed hence the no towing service. MISTAKE #1 OF KELLI AND RHINO WRECKERS. Wish I realized the level of incompetency I was dealing with Kelli and Rhino's. Kelli relayed that she would arrange for towing service and my car would be delivered that evening. I wasn't hopeful since the mechanic closed in an hour. I get a call from Kelli at 830pm and she said the mechanic shop closed before 5pm. She made contact with the mechanic shop and supposedly a shop rep said they would send an employee to open the gate after hours for the towing service. Kelli said the tow truck driver waited four hours onsite at the mechanic shop for the gate to be open to no avail. I didn't believe her story since the name of the employee she cited at mechanic shop did not match the name of any actual employee. Plus the story of a tow truck driver waiting idly for four hours made no sense. Kelli assured me my car would be delivered the following day when the shop opened. MISTAKE #2 OF KELLI AND RHINO WRECKERS - Making up an outlandish story. On 3/11/2017, Kelli calls and confirms that her tow truck driver is near the site and can pick up my car. Later that day, I get a call from Kelli stating that their trucks are having issues with flat bed pressure and they can't tow my car. Supposedly my car requires a special kind of tow truck (keep in mind it's just a vintage coupe). She says that they would try to get it taken care that day but if they can't get their trucks working then they would have their sister tow service company conduct the tow for me and drop my tow charge from $175 to $125 or $135 for the inconvenience. She said she would take out the difference in her own pay check, which of course is something I would not encourage as I think Rhino company should take the price hit. She assured the sister company would pick up my car at 830am when the mechanic shop opened. On 3/12/2017 between 0830am and 1130pm, I didn't have any phone calls or messages from Rhino so I assumed my car was delivered and handled while I was at work. I am in the military and work in a facility which I do not have a ready access to my phone, so I ensured to check my phone a couple of times that morning to avoid any snafus. When I get off work, I see that Kelli and the sister tow service, Advance Towing, called me and relayed that my credit card declined. It turns out Kelli wrote down the wrong month for my expiration month, hence the decline. MISTAKE #3 OF KELLI AND RHINO WRECKERS - Unable to data entry. I corrected the credit card issue and asked Kelli if Advance Towing would try to charge me extra towing and storage fee since they took my car back to their HQs rather than deliver it. She said no, that she spoke with Shawn Salartash the self-claimed owner and manager of Advance Towing and he would charge me the original agreed upon amount of $150 since she acknowledged she mistakenly wrote the wrong expiration date. Shawn called me shortly after to arrange delivery for that evening and he said that I would be subjected to an overall bill of $325, including an extra towing and storage fee. I said that I would not pay the extra $175 since I did not make the accounting mistake and all of this could have been avoided if my car was delivered at any of the three previously agreed upon dates. I did not hire Advance Towing since they have the poor Yelp and BBB rating. Had I know that Rhino were outsourcing my service to Advance Towing as their sister company, I would have declined the service altogether. Shawn and I engaged in a lengthy, heated conversation in which I refused to pay the full $325. We do a three way call and Kelli is brought into the conversation and she asserts that we all agreed on the $15 read more

I was not pleased with the service my family received but in time of need it was good to know they were on the spot and helped..

These guys were awesome and saved me!! Got in an accident on 95 with another tow truck (ha) and after they drove away, these guys came up to see if I was ok and offered to tow me to a close auto repair center that took my insurance. Great people and customer service! Highly recommend! read more

Had an accident in the rain one early morning. Car was undrivable. Asad I believe the owner was there within minutes and was very friendly. He's very passionate about his business which we talked about briefly. Young ambitious family man. I wish him the best of luck. Rhinos was the best tow I ever had. read more

Rhinos is amazing ! I absolutely love the great customer service! Everyone is so friendly and very efficient! I got into an accident and I called the owner and he gave me no trouble in towing my car. He kept me up to date and made the whole process very easy! Great company and I'll definitely recommend to my friends! read more