Eric was the biggest blessing we could have hoped for. It was a last minute medical situation and Eric went above and beyond to help. Absolutely amazing human being. read more

Eric is the best! Thank you for helping when you didn't have to. You made it possible for someone to go home and be with their family.

We went up to this business to have the hand control unit checked over and tightened. The receptionist was extremely courteous and professional.The waiting area was great with snacks and beverages. This company also sells van conversions in their connected showroom. We were out in about an hour. we will be back for another check up in a couple of years. read more

Mike was wonderful and considerate of our needs. He made it convenient by coming to our home with the adaptive vehicle we purchased. Did all the paperwork and provided convenient delivery time that worked for us. It was a real pleasure doing business with this company. Will recommended it to anyone in of an adaptive vehicle. Thanks Mike Duncan. read more

As a paraplegic/double amputee with spina bifida, I find myself regularly dealing with disability stereotypes, exploitation and apathy when it comes to the customer service experience. I think it's why I'm so passionate about sharing my experiences in dealing with those companies that directly serve individuals with disabilities despite the fact that these tend to be my least read reviews. I figure if I can steer one person the right way or, adversely, keep one person from going the wrong way then I've done my job as a consumer with a disability. Superior Van & Mobility is the right way. I've dealt with the Indianapolis location of Superior Van & Mobility twice now and I've been super impressed both times by their customer service skills, technical team, and prices. The Indianapolis location of Superior Van & Mobility is one of 9 locations within the Superior family including four in Indiana, one in Tennessee, two in Louisiana, and two in Kentucky with the headquarters actually being located in Louisville, KY. As you can probably guess by their name, they specialize in mobility equipment sales, installation, and even rental. This can be everything from a high-end wheelchair accessible van to something simple like, in my case, hand controls switched from one vehicle to another. It can be a wildly frustrating experience dealing with those who service or install durable medical equipment or mobility equipment. It seems like most companies realize they've got a captive audience and they take full advantage of it. The prices are high, the service is often hit-and-miss, and it's one of those markets where you have to watch out or you're pretty much destined to be screwed over. In both cases where I've dealt with Superior, I was wanting to move hand controls over from one vehicle to another. Hand controls, if they are of a reasonable quality, should last for at least several years if not much longer. They can, at least in my case, be installed in any vehicle that's an automatic transmission but there's some variation between the brackets used for installation. The expected price range is in the $300 - $500 range, but can go higher depending on estimated labor time and brackets needed. This is a definite low-end item on the world of mobility equipment, where modifications can run into the tens of thousands of dollars. Trust me, for your independence it's worth it. I'd contacted Superior after some recent shifts in the Central Indiana market for mobility equipment - one longtime favorite company shut down, another one was bought out by a national chain, and another frequently used one locally has never impressed me. So, I was looking for a new place to do business. I'd known that Superior offered vans for sale, but had no idea they were doing mobility equipment before my first contact. The first time I contacted Superior was probably about 4 years ago or so. My vehicle had died, I'd replaced it with another, and I needed a quick fix. As someone who is self-pay, which means insurance doesn't cover the expense, I was nervous about pricing but was amazed how quickly Superior responded with pricing, service options, and a rather quick appointment. They did everything as planned, charged what they'd agreed to charge, and were done on schedule. Heck, they didn't even flinch when I ended up selling my old car (that was not drivable) right there once they were done. I was truly impressed with every aspect of service. This most recent time involved my buying a much nicer vehicle that was a lot more planned. I contacted them by telephone and was again treated in a top notch way. I was quoted a price, it actually ended up being a little lower, and was again impressed with their flexibility in getting me in within a timely manner while also coordinating with the auto dealer to have the car delivered. While a certain amount of cosmetic work shifting, for example part of a console may have to be removed to make room for hand controls, Superior goes out of their way to do quality work while maintaining the appearance of the vehicle. They're a member of the National Mobility Equipment Dealers Association, a membership that means they agree to certain standards and ethics. You always want to go to an NMEDA dealer, even if it does mean a slightly higher price because you're way more assured of quality work. In two dealings, I've yet to have any concerns with Superior Van & Mobility. If you're an adult with a disability, there's so much technology available anymore to enhance your independence. I remember depending on the local bus system and eventually losing my job because its accessible service was always late - I swore I'd do anything to be independent. Superior Van & Mobility really makes that journey a whole lot less stressful. Even with lower-end deals financially, they treat you with respect, dignity and a dedication to getting it done right. read more

Highly recommend!!! Old fashion custom service !!! Bryan Lay , Service Manager really helped us out today with our older wheelchair van. read more