Unacceptable Negligence: Cut My Internet Cable Twice + Blew Grass Clippings Into Garage and Convertible I am writing this review with deep frustration after multiple incidents of gross negligence by Superscapes while performing work in my Frisco neighborhood. The entire neighborhood is fed up! Last fall, their crew severed my underground internet cable during edging or trimming work near the property line, resulting in a complete loss of internet service for an entire day. I had to coordinate with my ISP for emergency repair, incurring inconvenience and downtime. This alone was unacceptable for a professional landscaping service that should be aware of utility lines and use proper locating/marking protocols. Shockingly, this happened again that same winter--the same crew (or a different one from the same company) cut the cable a second time in the exact same area. The repeated damage speaks volumes about their lack of care, training, or basic safety measures. Each incident required costly repairs, service interruptions, and significant disruption to my household and work. Compounding the issue, on the 3rd of March, while mowing/blowing in the common area adjacent to my property, the crew directed their blowers in such a way that large amounts of grass clippings were propelled directly into my open garage and inside my convertible. The debris covered the floor, seats, trunk, and even got into crevices and vents--creating a major cleanup hassle, potential for stains/damage to the vehicle's interior, and an overall mess that took hours to address. This showed a blatant disregard for neighboring private property. I documented everything with photos of the damage, their vehicle, and crew activity. Despite my initial (understandably heated) conversation with the team on site, there has been no meaningful follow-up, apology, or offer to remediate from the company or the HOA that employs them. Homeowners deserve better from contractors paid to maintain community spaces. Repeated property damage like this--especially utility disruptions that affect daily life and vehicle contamination--is not a minor oversight; it's reckless and unacceptable. I strongly advise other residents to monitor their work closely, keep garages/vehicles closed during service, and consider documenting any issues immediately. I hope this prompts immediate improvements in training, equipment use (e.g., vacuums over blowers near structures), and accountability. Until then, I cannot recommend this company in any capacity. read more

BEWARE !!! They don't take responsibility for damages !!!!!!5-29- 25 at 3:55 pm , superscapes riding lawn mower broke my windshield when a rock few off . It was witnessed by 11 yr old grand daughter , who was in the car while I was picking up to go food inside a restaurant in same parking lot . I came out took pics spoke ( through a translator at corporate office ) the whole incident , took pics which I sent to corporate, with the original scared text message my grand daughter sent me . With all that , pics of windshield , real time scared texts, real time corporate speaking / translating . They never had decency to even get back with me , until I got MY car agent involved ! Then they responded that no they didn't do it ! Shady compnay ,no need to choose one who does not take responsibility or even respond till pressured!!! Good luck current customers , hope nothing gets broken or worse , someone gets hurt !!! read more

This co does a horrible job in my neighborhood. They have YET to clean the yards of small sticks from the storm weeks ago..they just mow over. I had an arrogant rep tell me I could hire someone else even tho I pay HOA dues for service. My yard went 1 month without being touched. HOA mgmt is silent. Stay away. read more

My pool company contacted them to bid my landscaping needs after pool completion. After never hearing no from them in a month, I called my pool company to ask for another referral. They called Superscapes to inquire why no one had contacted me. They told the pool company they attempted several times but that I never called them back. I had no calls from them on my cell or voicemails. The next day, Justin from Superscapes called me and acted like nothing had happened in the past. I set up an appointment for the next week for 12pm. Justin showed up at my house at 9:30am and said he thought he would just come out early to meet me. I happen to work from home so was there anyway. We discussed what we were looking for and he said he would put together a design and estimate. Said he would have it back to me in 2-3 days. One month later I still had never heard anything back so called Justin. He actually answered his cell and said he was on vacation for the next three days and would get right back to me when he was in the office. Another 3 weeks went by and still nothing from Justin. I called him several times, emailed him, left messages at Superscapes and no response. I called my pool company to let them know of the "service" their referral was providing. They called Superscapes and low and behold within 2 hours I had a full design and estimate emailed directly from Justin at Superscapes. He gave no follow up call and never apologized for not getting back to me! I would never recommend Justin or Superscapes. read more

Dustin and his team are experts in their craft and true professionals. They worked with us on a landscaping plan, were happy to adjust along the way, were always responsive and completed their work on time. As true professionals, they cleaned up after themselves (and even other contractors) each day. I would highly recommend. read more

We can not rave enough about how pleased we are with our landscaping completed by SuperScapes. The landscaping turned out just as we wanted. Dustin Sewell and his team were amazing! We were not sure what we wanted and Dustin guided and recommended wonderfully. The renderings helped us visualize what our yard would look like and it all lived up to them! What blew me away on top of the amazing landscaping is how clean and thoughtful their crew was. Every day prior to leaving they cleaned everything up as if they had never been there. There was no trash, dirt or tools left anywhere. Everything was cleaned up perfectly. I have never worked with a company that has such a great process from start to finish. We just hired them again to update our front yard and are having another great experience. Highly recommend! We love SuperScapes! read more

We had the WORST experience with Superscapes! They have the worst customer service, we went through 4 service guys since starting with them. They would not show up when they said they would, they would not complete the work that was promised, they did not cover warranty work all we heard was excuse after excuse after excuse. We went through Tim, Chad, Jermey and Dustin and all of them either left the company or had the same behavior of promising to be different than the last guy, but ended up being the same. Kris Abbott is no different. I would not recommend this company to anyone. read more