They are not even worth one star. This service is not worth the "savings" because you lose a whole lot more. I have used them many times but over such scattered periods that I seemed to forget the pain and use it again. This time, however, is the last. First, they will pick you up about 5 hours before your flight so that they can pick up more people. I understood in the past that they arranged to service areas that are close rather than pick up a customer and drive around Maryland, DC and Virginia for a couple hours before sending the customer to the airport. The ride home from the airport is worse. It used to be the case that they would group passengers up and drop them off according to the areas where they live. Well I heard that once. Over the last few times I have taken it, I can expect to be in the bus for about 3 hours. Even though it is a bit less than a cab, it is not worth it. At the airport, you are promised that your wait time is up to half an hour. Well, again, this is not the case as they will make you wait to get more passengers. For my last ride with them, the driver actually turned back to the airport to pick up another customer that became available. Yes, it appears less than a cab, but it is more expensive in the long run. It is worth it only if you have a lot of time and nothing to do. read more

AVOID! AVOID! AVOID! My mother and I selected Super Shuttle from Reagan Int'l Airport. BIG mistake! Our hotel was 2.4 miles from the airport. Five of the passengers were also situated in downtown D.C. within 4 miles of the airport. The driver dropped 1 passenger off in Georgetown at the River Inn, then drove us ALL to Bethesda to drop 2 passengers off at the Hilton Garden Inn in rush hour traffic and then brought the remaining 5 passengers back to nearly where we started to drop all of us off. Passengers were asking where we were going and why we were leaving the city, and the driver ignored us all. Total time on the shuttle- nearly THREE HOURS! As if that isn't enough, I have to get my credit card company to challenge the charge, because Super Shuttle refuses to refund my money. read more

Not even 1 star! Worst service ever! Checked in at 11:30pm was given no information by agent who very rude on a personal phone call and made it clear we were bothering him. 10min later he yelled out a van # to go out to. No driver in sight, waited in van for 20min. Driver seemed confused on where to drive went in a cirlce back to the airport. After dropping one woman off we spent over an hour driving on dark country roads, no lights or buildings in sight. Very frightening we would ask the driver where we were going and he would mumble. I then told him I thought we were on the wrong shuttle we needed to go downtown DC. He replied with anger "if you want to get there you should have taken a taxi". Extremely frightening! We arrived at our hotel 1:40am he didn't open our door! We went to the back to get our luggage and he thrown our luggage got back into the van and left! Our Luggage was laying on it's side tossed in different directions. NEVER USE THIS SERVICE AGAIN! BEWARE!! Called at 1:50am and complained about the treatment. We were told they are operated independently and there isn't much control over how they operate. They filed a complaint claim which we received a email response saying our complaint would be passed onto the location but did state that we did receive service regardless how bad it was. In other words they didn't see a problem with it! There are other shuttle services in the DC area that only charge $3 more!!! Some are direct, check with your hotel and when they suggest Super Shuttle first I would ask them if they have any other suggestions. Our hotel did give us several other suggestions for our return trip when we told them our experience. read more

The person helping us at the desk was very short with us and not friendly. As we are not from Washington D.C. we had some questions about the shuttle and he seemed annoyed. More importantly, when we loaded the shuttle, it smelled like the driver smoked a pack of cigarettes with the windows up in the shuttle before we were picked up. It was unbearable. Very inconsiderate and unprofessional of the driver. I will be sure to not use their services in the future. read more

Super Shuttle picked me up at Dulles Airport. I live in Baltimore, which is north of the airport and 45 minutes away. Super Shuttle put me in a van with 4 others who were delivered to the west of the airport in Fairfax, and then to the east of the airport. I arrived home 3 hours later. They took me for a ride, both literally and figuratively. read more

I am still astonished that this company is still in business. While the reservation process (and pre-payment, which I did) on the Internet is a breeze, the service is simply incompetent and amateur. After landing at Dulles, I went to the counter where there were at least 40 people in line trying to get into a shuttle. There was only one guy attending who you could see was doing the best he could in his hoodish ways. I called the company since I had made a reservation for the time I was there and they said that "prepaying on the internet does not entail faster service at the counter". So I had to wait an hour for a shuttle. Of course, the shuttle does not pick you up where the counter is, rather, I had to walk under the rain to get to it. I have printed documentation that states the bus will hold up to 7 passengers. They crammed 10 of us in there -- and the front passenger seat was used for luggage of course. Long story short, I got into my hotel at 3am. I am never doing business with Super Shuttle again... I am never doing business with Super Shuttle again... I am never doing business with Super Shuttle again... I am never doing business with Super Shuttle again... I am never doing business with Super Shuttle again... I am never doing business with Super Shuttle again... I am never doing business with Super Shuttle again... I am never doing business with Super Shuttle again... I am never doing business with Super Shuttle again... I am never doing business with Super Shuttle again... I am never doing business with Super Shuttle again... I am never doing business with Super Shuttle again... I am never doing business with Super Shuttle again... I am never doing business with Super Shuttle again... Hopefully I will remember this read more

On the busiest day of the year, Black Friday, I needed a ride to a major airport. Super shuttle showee up 10 minutes before the scheduled time range, and the driver Matt called me to inform me that my transpotation would actually a car due to the busy ness of the day. Great service with a smile! read more

-2 stars for the time a SuperShuttle driver almost hit us in a crosswalk. -1 star for the night a group of us are standing around waiting for the shuttle at the airport, we're all told to wait outside. We're waiting, waiting. Waiting a little more. One of the guys comes out and goes over to a parked van and bangs on the windows; the driver had been taking a nap in the back seat. read more

I wish I would have researched Super Shuttle of DC a little better. I have used SS in Los Angeles for years with no problems. The SS of DC is a whole different animal. Going from Dulles to my hotel in central DC was easy enough although I left the van feeling shaky from Mr Toads Wild Ride (funny though since I had just left LA and Disneyland!). Ok so the 30 minute wait plus scary ride plus unfriendly driver who threw my luggage in the trunk like it was yesterdays garbage, I could handle. I could even handle dropping off the other passengers to their hotels, no problem although not the highlight of my trip either. The headache really presented itself on the ride from my hotel (Crowne Plaza Hamilton) to Dulles. I waited for 45 min or so for the driver and thought that was it, time to get to the airport ...,yay. No, too easy! We first had to go 30 minutes out of the way and wait, wait, wait for these two airhead chicks to get to the van. The problem is the driver didn't inform anyone that we were going to pick up more people and that's why we were sitting waiting. The girls were running late and we had to pay for it with our time. It took forever. I had to finally inquire as to what was going on. Sitting with strangers in a awkward silence was not fun. Then the driver almost hits another car while making an illegal turn. The lady who was almost hit gets out and the driver and her have a screaming match with each other cursing included. Then we head over to pick another person up and head back the 30 min and then onto the airport. I was in a bad mood and my butt hurt after all of that drama and sitting and that was before my 5 hour flight! I will never ride SS in DC ever again. You've been warned. It ain't pretty! read more

We should have checked Yelp before using this service. Before booking, they told us that there was only one other party and that we were the first stop. There ended up being 4 parties and we were the last stop. Therefore it took much much longer to get home than they told us. In addition, they ended up cramming way too many people into the van. If they didn't lie to us, it may not have been so bad. Unfortunately it was a negative experience and now cannot trust them. Two stars since they got us home eventually. read more

My wife's flight came in late and there was no one is at the service desk at IAD. I finally located the telephone number (+1 703-416-7873) and called from Paris about a pick-up. When I go someone (in India?) I was told I would be transferred - after 20 mins and 28 sec I was disconnected. The next call told me I was being connected but the IAD operator was busy with other calls and I would be again on hold. That was over 30 min and since it was then after mid-night an obvious there was no one at Super Shuttle's IAD dispatch I gave up. Next came the delight of finding transportation from IAD after midnight. read more

Received confirmation email for 3:06 AM pickup, at approximately 2AM received message that they would pick us up at 2:11AM. No explanation, so we scramble and get down there . Really posed off,what if my wife had slept through notification, would have missed flight. read more

Several months ago I took the Super Shuttle to Reagan National Airport from a hotel in Virginia not far away. I made a reservation online. They left an automated voice mail the day before to remind me. I had an early flight and planned lots of time to get to the airport early, so I scheduled my pick-up quite early in the morning. The driver arrived early and waited until the appointed time, was courteous, drove well, and did not make small talk. His English was understandable, and he answered my questions. The vehicle appeared to be well maintained in exterior and interior. I was the only passenger, so we drove directly to Reagan with little early morning traffic to deal with. I'd give them less than five stars if I could find something to fault about the experience, and I do believe the other reviewers that had bad experiences. But in my particular situation, everything went fine, and I'd use their services again if I needed to plan another flight that was too early to take the Metro to. read more

THE WORST!! DO NOT USE! Told us they'd be 15 mins late, called back to say actually 20-25, then after 20 mins called and said he'll be there in 15. Wish I read The reviews prior to reserving. I'm only giving 1 star because I have to!! & the driver was a good guy. read more

I've only used SuperShuttle once and while it was not amazing I felt like I got what I paid for. I was going on a twelve day trip out of Dulles, so being able to park my car at a friend's house in Falls Church and taking SuperShuttle saved me quite a bit of money over leaving my car in long term parking or taking a cab from Falls Church. SuperShuttle got me where I needed to go but I'm glad I budgeted plenty of time because they are not fast or particularly punctual (I think I was picked up 45 minutes after my scheduled pick up time.) It's less convenient than parking at the airport but for a longer trip it's also much cheaper. Like I said, you get what you pay for. read more

Before starting, difference between a taxi and super shuttle was only $5 based on my destination. And last time my ride from my residence to the Airport was on time. This was a horrible experience from the Airport back to my residence. And I will not be riding with them again not recommending them to anyone. I started with the check in process and I was immediately assigned a driver. As I've waiting for the driver, I noticed in the map they provided the driver isn't moving. So I requested an ETA. Then after another 20min wait, I was then assigned another driver. After waiting another 10 minutes, I was then assigned another driver. Total time waiting was over 40 minutes when there were plenty of shared Vans available waiting to pick up. Did I mention that I was in a 6 hour plane ride and it was around 9.45pm for my arrival time? So yes, even small wait times and delays matter when you are trying to get home to shower and sleep. I requested that my reservation be cancelled because the wait was unacceptable. They said unfortunately it cannot be because I was past the cancellation window. Fortunately I was assigned a good driver, Clyde Bailey. He was professional and a gentleman. He is the only reason I am giving super shuttle 2 stars versus one star. But I won't be riding super shuttle again. The $5 savings was not worth the 40+ minute wait. read more

Hubby and I used SS for transportation from Dulles to downtown DC. To begin with the single clerk on duty was extremely rude to all customers. We were the first in a long line of customers waiting to use their services and instead of acknowledging our presence and asking us to wait, he ignored us and continued to shout numbers out (obviously at previous customers waiting to be sent to a shuttle). Once these customers acknowledged that their number was called, he shouted at them "Come up here!" and then told them to head outside to their assigned van. After 10 minutes of standing in line, I commented to my hub that we 'must be invisible.' The clerk shouted to me "Do you see I'm the only one working here?!" Those who know me, know that I don't tolerate rude customer service and I proceeded to tell him he was rude. He continued to argue with me and even threatened to walk off the job! What a loser! Once we were finally jammed into a shared shuttle and ready to pull out, the driver decided to stop and allow another family of four, ordering one passenger in to the front passenger seat and cramming the rest of us together to make room for this family. Traffic was horrid due to construction (not the service's fault) but our driver felt the need to "entertain" the entire van with his blaring XM radio playing reggae music, singing along loudly and banging the steering wheel. Once we arrived in downtown, our driver did little to organize our drop-offs in any logical format and appeared to be lost most of the time (even with GPS). He also drove like a maniac which added more stress to an already stressful trip. When I called Super Shuttle customer service to report their desk clerk, I told the customer service representative that I would most likely book our return trip to Dulles with them because "one employee doesn't represent the whole company." However, after the disasterous trip to downtown, we will splurge and spend twice their price and take a cab. read more

Scheduled rides to and from the airport approximately a week in advance. Yet, I still had to wait 20+ minutes to leave the airport. This wasn't that big of a deal however when I found out taking a taxi would have been faster and cheaper to my hotel then I was obviously disappointed. Since I had already booked and paid for my fare from the hotel back to the airport I decided to give them one more try. The second trip was even worse then the first. They told me that had to pick me up by 4:52 AM (flight wasn't until 7:45) in order to get me their on time and pick up any additional passengers (airport was only 15 minutes away from my hotel) and although the window of pick up was from 4:52-5:07 I didn't get picked up until almost 5:20. Like I said before, taking a cab would have been easier, faster, and cheaper so that's what I plan on doing next time. read more

I used this service twice; the ride from Reagan Nation to my hotel in the ExecuCar Sedan Service and the Shared Van Shuttle from my hotel back to Reagan National. Both were great experiences. Both drivers were prompt, friendly and polite. The cars were clean and the experience was positive. Booking online was quick and easy. I would recommend this service to anyone. read more

Family member left their laptop bag on a SuperShuttle in DC. I have spent three days and over 8 hours trying to get the bag back. The company's response? "Sorry sir, we can't get ahold of the driver." I called again. Another person says the driver said he will leave it at the airport. I called again to verify that the bag was at the airport. The company said the bag wasn't. They said they would contact the driver. Again, the driver does not respond. The laptop is worth 2k and SuperShuttle simply does not care and will not do anything to locate the bag. Terrible customer service. #32892 read more

0 stars! 1st they scheduled me for a pick up, never having been here before I took their suggested time, I arrived at the airport over 2 hours before my flight, at 4 am for a 615 flight, security wasn't even open, there was no reason for this early arrival. On top of this absurdly early suggested time, the driver arrived 15 mins before scheduled at 340 instead of 355am, which would be fine except, I answered my cell, it was an automated message, when I did not appear on the lobby 2 mins later he went inside and had the desk call my room, waking 2 other guests who had no need to be woken. This was a horrible way to start my day, all so they could fill a van (3 other passengers) instead of sending one when I really should have been picked up, I won't use this service again. read more

I had a horrible experience at DCA. Despite the fact that I reserved well ahead of time it took roughly fifty minute for the van to come. The last fifteen minutes, they asked us to wait outside by the curb, because the driver is coming 'anytime' and mind you this was after Christmas in near freezing temperature. When I complaint with their customer representative, they appeared as if they did not care. Even though super shuttle markets itself to be within a thirty minute range, they said that waiting up to an hour is normal, and nothing to complain about. The metro would have been more reliable! read more

Horrible service. Horrible driver. Well over 20 mins late for a pick up with no call to the customer. Corporate "disconnected" me before I could get an update. If you're in the DC Metropolitan area, take an Uber. read more

Worst ever. Never again never again. I do not usually complain however I thought it was a must in this case. My pick up time was for between 5.55pm and 6.10pm driver turned up at about 5.45pm. I thought I would be getting into a mini van. However I was squashed into a sedan type car, if they say shuttle you think you would get a shuttle not a car. Customer service was terrible driver was shocking and I actually to be honest did not feel that safe. We made it in time to the airport but we were cutting it fine and I almost did not make my flight. Take my advice and do not ever get a super shuttle. You have been warned!! read more

It took two hours to get to Capitol Hill from Dulles on a Thursday afternoon, but it didn't have to. The driver slavishly followed his GPS, like it was a company policy. He did not plan the drop offs well so we drove up and down 14th Street NW during rush hour. Literally going in circles. We were captive and helpless to a novice driver who couldn't or wouldn't use his words. We almost got out to take a cab. read more

I absolutely hate Super Shuttle and will never use them again in life! I had a late flight, ordered the shuttle, they called me at the time the shuttle was due to arrive to tell me my shuttle was an Hour late. I had to end up driving myself, speeding. I was given nothing for my trouble. Then when I had trouble using the website and caused an unintentional error which screwed up my reservation time, they charged me for a missed ride- Full Price. So I'm done for life! So when they F up they give you nothing, but if you F up they want their money. Never again! read more

They're not a bad concept but the world is changing. With new options like Lyft and Uber coming out, I'd be interested in how they change. Still, it's nice to be able to book it in advance, know the price, etc. read more

EXPENSIVE AND TAKES 3 HOURS! Only use Super Shuttle if the DC-Dulles metro bus is not running! It took me around 2 hours max to get to the airport using the Metro Rail and 5A bus. It took upwards of 3 hours using the SuperShuttle door-to-door from Dulles to downtown DC. They waited for a solid hour for the entire van to fill up, and the driver got lost at every single address and ended up driving around the block a lot. I don't mind waiting, but if I am paying $30 instead of the $6 for the 5A bus, I expect it to get to my destination FASTER and with LESS HASSLE, rather than the other way around. I have used the Super Shuttle in LA, and it only costs $15 and gets you there in 45 minutes or less. Not sure what the problem is in DC. read more

Got picked up from DCA after my flight was already delayed an hour and our driver William Fox just left myself and three other passengers he had picked up at other terminals in the van for 20min. He said be right back and then came back after 20minutes and said sorry for the wait. What the heck super shuttle!!! I get that we have to make lots of stops to keep the prices low and I'm ok with that but seriously this is outrageous! read more

So pleasantly surprised! I had read the poor reviews and really worried that I'd made a mistake. (I was once abandoned at the airport overnight by Super Shuttle on Christmas Eve in NYC a few years ago, so I had reason to worry.) I always take the Metro if I land at the right time. As my flight was about to take off, I received an email from Super Shuttle about checking in as I landed, and as I landed, I received a text. I checked in on the go from luggage claim and was able to walk right out to my van. The driver was incredibly polite and checked in on everyone about comfort - leg space, temperature, seat belts, etc. - before we left. We're on our way into D.C. now, but I now expect to get in to my apartment much sooner than I originally thought. I'm impressed! I had to write this because so many people write only when the experience is negative. This has been great. read more

They're always within the pick-up time window, if not before. Drivers are always courteous and safe. The price you pay (~20) is very worth it if you're not willing to risk the metro and there's an Uber surge. read more

Driver arrived in a timely fashion. Transit was smooth and uneventful. Driver was professional and courteous. Vehicle was a pleasant upgrade, made our trip to IAD at the crack of dawn that more special Highly recommend the service. read more

Poor customer service, driver was at the wrong building but no big deal. I guess doesn't want to participate in small talk because he is ignoring me. Price, timely for the most part, and easy to book. read more

I would give it 0 stars if I could. Our driver was great, but the "scheduling" was ridiculous It took and hour and a half to get to my hotel 10 min from the airport. Another couple with me waited nearly two hours to get to a location 1 mile from the airport. There was only one other couple with us I the van and they were the opposite direction of the two of us who were there first and had to wait 30 minutes for more people to fill the van. We then went to their place first - 30 minutes out of the way! Never again - I will take a cab and get there I 10 minutes rather than 100!!!! read more

I have been using this service for about 7 years but the last time they did not even show up!! I waited and waited and no one showed up! I called them and they told me that my shuttle had been waiting outside and left after 2 minutes!! I always get a call and so I didn't think I would have to wait outside in the 40 degrees weather for it to come!! Especially when sometimes they come like 20 minutes or more late!! They said that it was half a mile a way and to go back outside and wait and it would turn around and get it. I waited 20 minutes in the cold 40 degrees weather when I decided to call back. They NOW told me that it was never coming that I was a "non-show-up" and so too bad! The dispatcher raised her voice at me numerous times and said she had called me and left messages. NOT TRUE! I called my cell phone provider and I have ZERO incoming calls or messages during that time!! I finally had to flag down a cab after another 20 minutes of the customer service screaming at me!! I almost missed my flight and they double charged me even for the tip I had pre-paid online even though no service was rendered!!! TAKE A CAB!!! read more

If you think getting picked up 45 minutes after your scheduled "pick up" time from your house and fretting all the way to airport is great, read more... I arrived with barely a few minutes to spare to get my bags on the plane. The drivers excuse was that he had to pick up people in Baltimore first. I was going to Dulles Airport in Virginia and live about 20 minutes from the airport! To pick people up that were coming from Baltimore and not have a better idea of how long it will take them to reach me (atleast one hour) was irresponsible. My reservation was obviously tacked on to save costs for the company. I thought that was already bad service from Super Shuttle, but it got worse. It took 2 hours to get to my house in Maryland from BWI Airport on the way back. If I did the drive myself it would take 35 minutes. There was no traffic, but they gave the driver such a ridiculous route for 4 people. One of the 4 people lived 5 minutes from my house. The other 2 people lived in complete opposite directions incredibly far away! The driver was complaining to someone on his cell phone about the crazy route he had been given to take us all home. I contacted Supershuttle to voice my concerns and they sent me a generic email saying they would look into the matter and get back to me. Never heard from them again! read more

DON'T USE THEM!!! Getting to the airport is ok (they will be 15-20 minutes late), but going home from the airport will be a nightmare. Even though you make a "reservation," you'll wait 45 minutes at the very least after you check in. It seems like they make no attempt to get you a driver until way after you've checked in. I've taken them twice and that's always their M.O. Just look at the other reviews. As I type this, I've been waiting 50 minutes (and counting) past my reservation. Once you get your shuttle the service will be lack luster. I've never had a driver open the shuttle door for me or offer to help me with my bags, even though they've done that for other passengers sharing the shuttle. Not sure if it's because I've been traveling alone and they think I should be able to manage on my own or what. read more

Been waiting 40 min for our shuttle. After a long flight it's a bit ridiculous. They keep telling us we're on the next shuttle but three shuttles have come and gone without us so far. What a joke! Also they were 15 min. early on out pickup a few weeks ago and almost left without us, even after we said we were on out way down. (He parked very far away from our apartment so it took is a while to find him) Next time will pay the extra for a cab. read more

I usually take Uber to/from airports as I travel a lot for work, but we booked a SuperShuttle today while traveling with 6 other family members. Even though we booked ahead of time and checked into SuperShuttle right after getting our luggage, we are still waiting for our shuttle over an hour. Would NOT recommend! EDIT: once the vehicle arrived, the driver left us in a hot vehicle without any AC, and was talking on his cell phone (with dispatch, he said) while we baked in the car. SUGGESTION: if you can't provide a vehicle within a reasonable time, that's just bad customer service. read more

Waited almost an hour for a shared ride home. When the driver arrived, he drove very aggressively, cutting off other drivers and we ended up clipping another passing vehicle. Our driver didn't seem to care and continued to drive recklessly. As passengers complained about how long we all had to wait, the driver continues to say all drivers work as contractors and most own their own vans. And they pick and choose what rides to take. This may be a contributing factor to long waits and poor ride coordination. I will not use super shuttle again. read more