I made last min call for a pickup from DC to BWI, the lady who took my reservation made sure that someone will be there to pick me up, she made several calls to confirm my pick up, than the driver was very polite, even stopped next to Michelle Obama who was next us on 14th st to take a pic! And I made it on time for my flight read more

This company came recommended on my neighborhood listserve. We got to the airport without any issue. We arrived home at 2:30 and were told that because it was rush hour, no vans would be available for an unknown amount of time. We waited for an hour and still had no time update. We spent 20 minutes on hold to get a refund and took a cab home. Based on this experience, I'd say fine for airport drop offs but find a different way to get home. The person who got there after us also gave up and got a refund. The person ahead of us had been waiting for an hour and fifteen minutes when we left. read more

I would rather walk to the airport than ever have to use Super shuttle again. Let me tell you about my ride to the airport: They put me on a shuttle with a group that was going to Dulles with a later flight than mine at Regan. Guess who they dropped off first? The group with the later flight at an airport 45 minutes away from mine. It was only when we dropped them off that the driver asked me which airport I was going to. Call me crazy, but I expect a service like that that's been in business for decades to operate like a well oiled machine by now. The driver started driving to my airport while calling dispatch to find out why they had assigned him two dropoffs like this. He was completely unapologetic toward me and spent the entire ride complaining "why does dispatch treat its drivers like this?" Not once did he make any mention of the fact that I was about to miss my flight. Meanwhile I'm on the phone with airlines and hotels trying to figure out a backup plan. It was going to cost me nearly $500 in additional hotel and travel change fees because there were no more flights available leaving that day. The driver knew this and still never showed an ounce of customer service or apologized. He insisted that I'd still make my flight. I hustled once we pulled up to Regan and by some miracle I made it to the gate just as they were shutting the door to take off. Luckily they let me on. This was a business trip and I would've been in major trouble if I had missed my first day of meetings. Thank goodness it never came to that. Now for my ride home: my luggage took forever to come through so maybe I missed the original shuttle they planned for me. But I followed their directions of checking in for my ride once I had picked up my bag. I went to the designated spot and not a soul was there. They claim a representative will be there to assist you. That's b.s. ...The representative is hiding behind a wall even as I write this. Nobody would ever be able to find her. Now I'm standing here waiting for a ride... I landed an hour and a half ago. I've been traveling all day, all I want to do is get home and shower. Traveling is already stressful enough, nobody needs this extra stress. The worst part is that I gave my feedback when the company sent me a generic survey about my "experience" but nobody ever reached out to apologize or offer the refund that I felt was appropriate given the circumstances. Uber all the way for me now. I don't care what the cost. read more

Having booked a shuttle to DCA one week in advance and receiving numerous confirmation messages, including a driver tracking feature, the driver never showed up or contacted me. 15 minutes after the pick up window, dispatch told me the driver was 10 MILES away from my location. I cancelled and took Lyft so that I would not be at risk of missing my flight. will not use this Super Shuttle "service" again. read more

Worst service, they forgot to pick us up, then said they were going to refund my money, then said they would also reimburse me for the cab ride I had to take....... When i called to submit my cab receipts and get my refund...was told had to contact customer service via the super shuttle app. Then downloaded and submitted my complaint.....that was 20days ago. Still no reimbursement, no call back or comment...nothing! Please do not take SuperShuttle! Take Lyft, Uber or Taxi's No worth your frustration!!! Worst customer service ever! read more

Update - Wrote to the email ID in the response from supershuttle - no response. Wrote all this in the survey feedback - also no response. read more

My first problem concerns my ride to the airport. I had to spend an additional 45 minutes picking up passengers out of the way and got to the airport way way early. The driver was scaring me with his speeding. Then, after an 11 hour international flight, I had booked online a ride and came out into the new area at IAD (in the hot sun not inside) and it was mass chaos. They kept saying someone is coming for 30 minutes (I had booked a direct ride with 1-3 passengers). When the driver finally arrived, he was rude and gave up the ride to another guy who was courteous, smart, efficient. Really, Uber is going to put you out of business if you don't get more organized at Dulles airport. And improve your customer service! You are not doctors...we shouldn't have to wait in the hot sun for a paid reservation!!! read more

Don't take this if you care about making your flight. They never came today and my daughter missed her flight. I waited on hold 15 Minutes to get a person who was rude and said they had no idea where the driver was. I was transferred 3 more times and they finally hung up. I did manage to get my money back. Incompetent and stress-inducing. Forget them. read more

Terrible service for anyone on Arlington! We were dropping people off by the capitol and I noticed he had my address wrong. I corrected him then wad told we will drop all dc people off then go to Arlington. At this point we proceed to go all the way up to tenleytown in rush hour. Needless to say I will be calling for a refund because this route was not thought through and I did not get home until two and a half hours later! I understand the simple logic of dc then VA, except for when the route through DC does not make sense, It was a waste of time, gas, money, and resources for Super Shuttle, no wonder they have to charge so much for their service! read more

This is the first time we used Super Shuttle. Do not use Super Shuttle if you are disabled! My husband is disabled and needed help with his luggage. When making the reservation, I explained that to the representative. The representative cheerfully understood and said, "Absolutely." She did not share any stipulations regarding how our request was going to be handled. When the driver came, he called. I told him that my husband was disabled and needed help with his luggage. The driver hung up! I called him back, and he did not respond. Then, the driver called me back and said, "We don't do that." I helped my husband with the luggage myself. When I saw the driver, I reiterated, "My husband was disabled and could have used your help." The driver said nothing. I called Customer Service. The representative told me to hold a couple of times and then informed me, "We do not provide that service. You can request it, but it is not a requirement." For abled people, it is not a requirement! So, please take note. If you or someone you know is elderly, disabled, in pain, or needs assistance to get to the airport, don't use Super Shuttle. Lorrie A Fairfax, VA read more

If you are a woman traveling alone, DO NOT USE THE SUPERSHUTTLE from Dulles airport!!!!! I don't scare easily, I've traveled a lot, I think I'm pretty aware of my surroundings. BUT--the drivers of the SuperShuttle vans have frightened me on more than one occasion. I've used them 3-4 times over the past several years, thinking they might get better, but no. I;ve learned my lesson. I will never use them again. This last time, I arrived at the airport around 8 and went directly to the SuperShuttle spot, where I had a reservation but still waited about 10-15 minutes while the dispatcher waited for additional passengers to fill up the van. When none appeared, the driver came over to me--obvioulsy perturbed at having only 1 passenger--and ordered me to follow him, not even making an attempt to help with my luggage (having just come from Turkey where people are so respectful and helpful, I couldn't help but notice this rude behavior). Then he started driving west of where I actually live. I kept my tongue for awhile, trying to figure out how to word "Where the hell are you taking me?" in a nice way. Finally, I said, "Ummm, you know I live in Burke, right?" He replied, "Of course I know where I'm going! Shut up and let me drive!" As he continued to head west and south to Manassas, I texted my son to come outside the house to meet me when we arrived as I was a little afraid of him. I should probably have demanded that he drop me off at the nearest gas station or grocery store, but didn't think of that at the time. Naturally, he missed the turn into my cul-de-sac and then couldn't find the address on my house. When we pulled up at my house, he saw my son and immediately began speaking in a "best pals" kind of voice. He didn't get a tip. Those African guys are horrible to women. read more

I was suppose to get picked up between 6:45-7:00 AM and the shuttle NEVER came. At about 7:05 AM, I called SuperShuttle and they said that the driver would be arriving in another 5 to 15 minutes. After waiting another 15 minutes, I called again and they told me they could not get a hold of the driver and that a "rescue van" would come pick me up...which never came. So at about 7:30 AM, I called once again and they told me the "rescue van" (ironic name) could not pick me up and they would send a cab. The cab finally came at around 7:50 AM. I understand delays happen, but no airport transportation should ever be an hour late. I also did not like the way the "customer representative" (another ironic name) handled the situation. After telling her I was about to miss the flight, she asked if I wanted to cancel SuperShuttle and find another means of transportation. Meaning that even though SuperShuttle was an hour late, they would give me back my money and just give me a simple pat on the back that they made me almost miss my flight. I also asked the "customer representative" if SuperShuttle would compensate me if I missed my flight and had to book another ticket and she said "we are not responsible". I find the professionalism and timeliness of SuperShuttle to be very lacking and will never use SuperShuttle again. read more

The shuttle arrived a few minutes early and that was fine. The driver was very nice and friendly. He went out of his way to accommodate me.

Oh okay; some bad experiences here, apparently...? Not me. As for myself, knowing I am about to board a flight I MUST not miss; in this day and time of TSA issues, flight delay issues, etc. I booked this shuttle to pick me up over 4 hours in advance of my actual flight. Unlike these other reviewers, I fully acknowledged this is not a special(and thus expensive) taxi/limo service where I am the one and only special customer. There are others to pick up(you are not notified as to how many), and this service is there for them and not just me!! Hence, I may be taken off course somewhat(or even significantly) in order to accommodate these other customers, DUH which is why it is so CHEAP. From Takoma Park to DCA for such a low price is outstanding. Add to that the icy conditions of the particular day plus the fact Maryland drivers are complete MORONS under these conditions, and the driver was so professional dealing with such stupidity was very impressive. No seriously-- you East Coast people need to learn to deal with ice and snow--you drive like frightened yet angry CHILDREN. Also, learn to schedule your life, or have the money to pay for a more specific and personal service. I was at the DCA long before my boarding time, thanks to SuperShuttle, and my ability to schedule myself as an adult. I will avoid you East Coast people in winter from now on if it is at all possible, because SuperShuttle had the only driver who seemed to know what he's doing under icy conditions. DA** East Coast FOOLS in winter! UGH read more

I booked my reservation when I purchased my flight. Upon arriving to my destination, check in was quick and transportation was available within 15 minutes. Driver was very friendly and pleasant. During my stay, my pick up location needed changed. Phone call to SuperShuttle was very easy and efficient. Pick up was on time, driver friendly and drop off to airport was easy. Very happy with service. Stress free! read more

I had great service from the Dulles Airport today. After an awful flight (cramped seat, baby crying right behind me), I just stepped up to the Super Shuttle counter and they checked me in using just my last name in about a minute. The attendant gave me a boarding pass and called me when it was time to board, and the driver dropped me off at my hotel after a smooth and safe ride. I made the reservation online a couple of weeks before the trip (quick and easy), and added a tip in when I paid. So today, I didn't have to worry about a thing: It was a breeze getting from the airport to my hotel. read more

They failed to pick me up because the driver was asleep (they actually told me that) and the back up driver they sent was so late I missed my flight and I was on my way to a funeral!!! I had to stand by for 3 different flights before I finally got on one. They said they would give me a number for a free ride and they never did. I asked to speak with a supervisor and was put on hold and after 10 minutes I was disconnected! Do yourself a favor and call Uber or Lyft but don't use Supershuttle!!!!! read more

I took a super shuttle from IAD to my home which is roughly 30 minutes away. It cost $34 including tip. The driver had a personal conversation on the phone for a large portion of the ride and did not put on the radio. The month prior I took an uber pool from my home to IAD for $22 and an uber pool from IAD to my home for $30. I cannot see how it would be worth it to pay MORE money for a super shuttle when you have to wait forever for departure and then make multiple stops. read more

After waiting over 1 and 1/2 hours for the shuttle to arrive we are upset with the terrible service

Absolutely horrible service. After you make a reservation for a certain time, you will wait at the airport for 30 to 60 minutes at a non-peak time for your shuttle to arrive. The people at the airport check in desk were rude and unwilling to answer any questions. When the shuttle was scheduled to pick me up to return to the airport at a certain time, I received a text message in the middle of the night changing my pick up time despite needing to catch a flight that morning. I was told this was due to a lack of shuttle availability, which I believe is due to lack of planning on the part of SuperShuttle and should not be the fault of a customer. I will absolutely never use the service again and I will use an Uber or Lyft in the future. read more

First time to try for an international trip on my way back home, where a friend had recommended I use it. I used SuperShuttle for a round trip from Washington Dulles (IAD) to my address in DC (NW). Let me begin my experience with super shuttle by saying it was not bad the first time booked (From airport to home), I had to wait for sometime and was rerouted several times (other passengers were further but dropped first), but I managed to live with that even when coming from a 15-hour flight because I've been told that I'm a patient person by nature. The other time around was where I couldn't keep it to myself and had to put it up here online for everyone to BEWARE of. Super Shuttle was booked from my home in DC to IAD for them to show up between 2:00-2:15 (when you reserve online you get to choose any given 15-minute window). I was ready with my luggage by 1:45 at the entrance of my building, waited in the cold (its December!), so I go inside (alone, without my luggage which I kept outside for them as a mark, at the sight of the front desk) because I started to freeze - and the building has all glass doors from which we can all clearly see everything outside plus front desk staff who were there as well and saw it all, interestingly enough, as I turn my back the van passes by (DOESN'T STOP!) and drives away ... I run out behind them waving and calling but the driver just kept moving ... Start to quickly call their customer service line (which takes forever to get through with their auto-answer music on-hold system), and the rep tells me the GPS shows that the driver has been waiting at my location for 17 minutes (I think I -and the front desk staff- would've saw a big blue van that I was waiting for). He says I'm already marked as a no-show and I would have to book another appointment with another van that's in the area and he guarantees it'll be there within the next 10 minutes.. I figure it would be faster than calling for a cab so I go ahead and complete the reservation over the phone with him .. I should've seen it coming when he authorized the credit card and hangup on me without giving me a reference (reservation) number. Again, I go outside and start waiting (so I'm sure they won't just drive-by), after a 25-minute wait, I call them again and the rep this time tells me that the "real-time GPS tracking" shows my van is on its way and less then 1/3 of a mile away (meaning should be here in less than 2 minutes - as she tells me), so she suggests I hang up and I should not worry, which I did. After a 5-minute wait (outside, by the curb side, in the December cold, to make sure they don't makeup the "you weren't outside" excuse), I call again, and the rep tells me that the van has been there and waited for me and that I've been marked as a no-show!! She tells me that there are no more vans for the day. This happened as now my international flight is less than 2-hours away and rush hour has started on the DC/VA highways, and that was it for me, so I called a cab company that I usually deal with, and in less than 10 minutes a cab shows up and the driver doesn't let me lift a finger with my luggage (unlike Super Shuttle drivers who let you carry your own luggage and have the audacity to ask for tips too ..). The cabby sees my discontent and worry and starts to calm me down, saying that although its rush hour but I'll try my best to get you there as fast as I can. I arrive at the terminal by the nick of time, and some mishaps after, I was safely on my flight to which I barely made it. If I had missed my flight I guarantee you they'd be looking at a law suit by now, I am requesting a full refund for the double-bookings and their no-show. GONE are the days when people are duped my corporations!! This is no way to treat customers, what happened to "the customer is always right"? NEVER EVER BOOK WITH SUPER SHUTTLE if you need to be somewhere on time. read more

Very bad experience. No driver to come back at the airport. And we wait a refund since our return of the 5th of January. A shame ! no reply, no money ... just a poor mail by customers service. It looks like the swindle. Run for it !!! read more

The only reason I am giving it two stars is because the shuttle it self was on time and hassle free. So if you want to over pay because you don't trust uber or what ever, do it, you will get to where you are going. My issue is that I have been trying to reach lost and found in the Baltimore area for 5 days now. I was able to file a claim 3 days after the fact of leaving an item in the van because of the difference in time zones. We got back on Saturday, we called to inform super shuttle that there was one of our belongings in the car, they told us okay, we have it, it will be in lost and found for you. Great. When you try and contact lost and found by going to their website, they give you an 888 number. That number connects you to Arizona, which is not clear on their website or anywhere else, so the times zones are way off. Once you get a hold of a representative, they give you a 410 number. Obviously, it is a voice recording with options. Hit 1 for this hit 2 for that etc etc. It tells you to hit 4 for any other services (lost and found). Once you hit 4, it tells you to press 1 for lost and found. Once you press 1, there is not a ring tone or anything, it just goes back to the first voice recording telling you to 4 for other services. There is also another option for "speak to an operator". You hit 6 and a voice tells you that there isn't an operator working. Complete lack of over-site and integrity. I spoke with 7 different representatives before I spoke with a customer care manager. He gave me the same 410 number that doesn't work. So I told him that. I was on hold for 10 minutes until they got back on the phone with me to tell me that I was right and they were going to look into it. Lost and found should be the most simple thing this company does. Step 1) File a claim Step 2) We have your item Step 3) Here is where you can pick it up. For a fee and after verification, if you would like us to ship your lost good to you we would be happy to do it. Thank you, I hope you will choose super shuttle for your next travel arrangements. Instead you get: Step 1) We have your item call back on Monday to file a claim Step 2) If the representative didn't tell you the time zones are different, call back on Tuesday at the right time to file a claim Step 3) Once you filed a claim, we won't tell you if we actually have the item even though an employee already confirmed that we do. Step 4) Call our 410 number to connect to Baltimore lost and found Step 5) The voice recording will tell you to hit 4 and then 1, but it wont actually connect you to anything Step 6) Contact a customer care manager Step 7) Customer care manager doesn't know the address or the phone number to reach the lost and found Step 8) Customer Care Manager gets their superior involved. Step 9) Their superior confirms that you have been jerked around for no apparent reason and that there is no reason for the voice recording to not connect you with the lost and found. Step 10) After multiple hours of being on hold and speaking with people that can't help you, and after finally reaching someone who understand what you are saying, we will get back to you once we figure out what the hell is going on and we will email you. Step 10) Wait for email I haven't gotten past step 10 so I will let you know how it goes. Update*** Step 11) Be told that the number for lost and found that you have been given by 5 previous employees is in fact the wrong number. Step 12) Call said number Step 13) Plan to leave a voice mail because no one will answer your call Step 14 and beyond is coming. read more

My experience is from IAD (Dulles ) airport to Bethesda, MD. Wait time - horrible, customer service - horrible, overall experience - horrible. It seems that the good service this company once offered is long gone. Caution - if your not in a rush, don't mind waiting at the airport for up to an hour before leaving, and making up to 7-8 stops, this is your van service. If you do figure out another solution! read more

I took the shuttle for an early morning flight. I received confirmations of my shuttle pick up. My only complaint is that the driver showed up much earlier than the window, forcing me to hurriedly gather my things. You know when you have that feeling in the back of your mind when you've forgot something - that was me on the shuttle. Thankfully I arrived to the airport without any issues and the driver was safe and courteous. read more

It really deserves 0 stars. I had used SuperShuttle before with no issues. This time after getting a text message with an ETA, I waited until 40 minutes after the estimated arrival. I finally couldn't wait any longer and took an Uber to the airport. I couldn't find a phone number anywhere on their website and could only fill out a form to complain about the issue. I got an automated response but have yet to receive any other response other than this initial confirmation. Since getting an Uber was only slightly more expensive than SuperShuttle, I'll be using them for now on. It remains to be seen whether SuperShuttle will refund what I had already paid up front. read more

They need better routing and friendlier people but overall not a bad experience for the money.

Perfect solution to getting to DCA at 5:00 am, at half the cost of a taxi cab. So glad not to have worry about finding parking on a Thanksgiving weekend (non-existent by Thanksgiving Day) and driving in very cold, freezing temperatures. Driver was polite, right on time and drove safely. Prior notification emails gave you peace of mind that your ride is coming. I was highly satisfied and would recommend Super Shuttle with confidence that they will deliver. read more

Both trips to and from the Dulles airport were very good. I was picked up on time (even there a few minutes early) and drivers were courteous and professional. read more

Pick up was scheduled between 2:15 - 2:30 pm. Driver left at 2:25 pm and I had to bite the bullet. No refund. Never again will I use this service. read more

If I could give negative stars I would!! However I will say DONT EVER USE THIS COMPANY!!! I had to call Uber as my shuttle was so late I almost missed my flight....I will tell EVERYONE I KNOW about this horrible approach to customer service and satisfaction...they should be ashamed of themselves and I want a refund!!!! read more

Awesome service. They were on time to pick me up and got me to DCA way ahead of my flight. I was the first pickup, but my driver kept me updated on all the other pickups and what time we would get to the airport. I will definitely use them again. I don't fly often, but when I do I will call them. read more

We paid in advance for a reservation at 7:25 to get to DCA from Rockville, MD. The company called us at 7:35 to inform us that the shuttle would not actually be coming. We had to scramble to find another option since the metro was closed due to the snowstorm. On the plus side, the company did refund our money within the week. We appreciated that. Only one star because the company is not being judged on its ability to return payments made to it; rather, it's being judged on whether or not it actually TAKES PEOPLE TO THE AIRPORT AFTER THEY PAY IT DO SO. My advice: if at all possible, avoid all of these goofy shuttles and drive, take the metro, or get an uber. read more

Used Super shuttle from BWI and the app process was VERY easy...however upon exiting out to their pick up spot...there was no signage to let you know your in the right place. There were a few young guys there that did call out "Super Shuttle" they didn't have a professional appearance and only 1 was actually wearing a Super Shuttle shirt. But they were respectful and knowledgeable and I liked that. The driver arrived a little late BUT the drive home was probably worse than having my 7yr old niece drive...I felt like he was checking the brakes every 5 minutes OR testing the flexibility of his passengers necks! Still undecided....the drive home was on the borderline of fun and scary...probably will just Uber next time. read more

We will never use Supershuttle again, even though I travel a lot for the State Department and my friend is a world traveler. Customer service was outrageous: First, driverDjeurk Collins, #9124 , refused to turn down a radio program he was playing at top volume, saying we can move to the back of the van, that he spent long hous driving and needed the stimulation, and that the cost of the ride entitled us to nothing more than, no right to be able to collect your thought after a 5hour delayed flight from Seattle. In addition, he kept meandering all the way from Washington National consulting the GPS , even to find the most well known roads. The xperience was unprecedented for both of us, whether taxi or town car. Our individual accounts on Supershuttle Feedback site were not even acknowledged. Needless to say, supershuttle has not only lost the two injured parties, but will not be used by any of our families, friends, and colleagues. read more

Great way to get to and from airport. On time, easy to schedule and use, good value. Highly recommend.

Notice all the 1-star reviews? I confirmed that they are all accurate. My experience: arriving at DCA after a long 12 hour travel day from Seattle, I went to my prereserved Super Shuttle - they did not have any drivers available. The supervisor said I could not have a refund(accept to call an 800 number) and I would have to wait 30 minutes to take a cab. The supervisor already new that no drivers would be showing, so the 30 minute wait was simply out of discourtesy. DO NOT DO THIS TO YOURSELF. Pay more money for a cab, take the subway, hitchhike - anything else is better. read more

Very user-unfriendly system and customer service. I was told that my picking up time is 8:30-8:50, without telling me that the exact pick up time depends on the driver. Yet the driver arrived at 8:30 and told me that we only have 3 minutes to leave our hotel and get to the shuttle, which made us left the hotel in an extreme rush. The driver called customer service about the issue with me sitting right next to him, I explained the call I made to Super shuttle before and the customer service told me that "I do not apologize for it. Is that all the questions you have?" I have never seen such an aggressive customer service before, however they think their way of picking up is normal, they should have known that different norms exist and certainly shouldn't impose their norm on others, causing them great inconvenience, yet without showing any sign of introspection. read more

UPDATE: The driver turned in the wallet the night we had left it in the van on accident. According to logic, the lady I spoke with on the phone this afternoon should have been able to see it on their system that the item was turned in- she was extremely rude to me and kept telling me there was no way we could have left it in the van because the driver would have turned it in. Surprise surprise, the driver turned it in to the SuperShuttle lost and found. But not to a helpful place like the counter at Dulles or some sort of lost and found in Dulles. No, because this is SuperShuttle and therefore things aren't allowed to make sense, the lost and found is somewhere in Arlington. And the "help" desk apparently didn't know about it, even though they had access to the lost and found data for the Arlington center, which they gave us the number to call. I really hope they see this and realize what an inconvenience it is. BTW, we did call the lost and found number, which is a separate one from the main "help" center, multiple times and kept getting told it wasn't there, which was the same story we got from the SuperShuttle call center. They clearly have no idea what's going on. It was really humiliating to be treated like I was some ranting raving crazy person when I knew for certain it was in the van, and I turned out to be right, but the computer system/updates/whatever Central Command looks at is incorrect instead, and it's a waste of time, gas, and money to have to go all the way to Dulles to get a correct answer. TL;DR: if you've left something on the shuttle, reported it missing, and they say it's not in the lost and found - go in person to the counter to get service, rather than relying on calling them, even if you live miles away and have no reasonable way to get there. ________________________________________ As other reviews have said, avoid. This review will sound angry- because I am extremely angry. You and your unprofessional staff and drivers have lost over a decade of frequent travelers who were loyal to your business. We left an item on a shuttle (a wallet). It was never returned. I will reserve judgement on whether the driver stole it or not, but there was literally no where else on the planet the wallet could be except that van, and yet "the driver never turned it in." The "help" center staff was so unprofessional about it, it added insult to injury. The person whose wallet it was, my boyfriend, is a 1L law school student who DOES NOT HAVE THE TIME to replace all the important stuff that was in there, INCLUDING IMMIGRATION DOCUMENTS THAT ARE REQUIRED FOR HIM TO HAVE ON HIS PERSON. According to the unhelpful call center people, there is no way for SuperShuttle to ensure that drivers are honest and turn in things. Oh and the call center person threatened to arrest my boyfriend if he "harassed" the driver about the wallet in person- not yelling but asking. However, this isn't an isolated incident. Multiple times over the past year, including the night we lost our wallet, my boyfriend and I have taken many a SuperShuttle in the DMV (Dulles and BWI). Almost every time, without fail, the driver asks US for directions. Um, aren't YOU the one with the GPS? As an example, last night (the same night we lost our wallet), the driver asked ME, who had to sit in the front because the back was completely full, whether we should take 66 or 495 to Georgetown to avoid traffic. I told her MULTIPLE times that I do NOT own a car, and that I have no idea what the main roads here are despite having lived here for a year (my office is in Rockville and we live in Tenleytown, so I don't get much exposure to VA). DESPITE saying this, she kept saying, "You live here, you know, tell me what to do!" and she got mad at me because I didn't give her directions. Errrrr no, it's YOUR job to get us there. She drove extremely dangerously in the rain; swerving between lanes on the highway, cutting in front of cars who were not prepared to stop, crossing solid white lines, and straddling multiple lanes. Also, whenever customers had questions about the route (several were clearly from out of town), she rolled her eyes at them and snapped, as if they were inconveniencing her. Total time to get from Dulles to Tenleytown: 3.5 hours. And the wallet has yet to be returned. Even if it is, I won't be revising my review because of how poorly this whole thing (and the DMV area Super Shuttle in general) was run. read more

I've found SuperShuttle to be a great service. Easy to book, fair prices (compared to taxis), and of the times I've used them, they've been spot on on time. Except for today, when they arrived a few minutes early. But they are of course subject to traffic, so I understand if arrival times can vary a little. Drivers I've had haven't been the most talkative or communicative, though always very helpful and they've gotten me to where I need to go on time. read more