I booked a round trip to Reagan. The trip there was ok, with the caveat that if you wait to the last minute to book, you may be forced to take an extra early time slot. Other than that, the driver was polite and careful, and we arrived without incident. However, trying to take the same service back home from the airport is not nearly as well organized - the receptionist was inept and apathetic, and not enough vans/drivers to keep the schedule we'd signed up for. We were told we'd need to wait for a shuttle to another terminal, and then wait for a van for at least an hour. In the future, I will just book the trip from home to airport, then take a cab home. read more

The pickup at the airport took a little longer.. I think the driver was waiting 4 more passengers - I was the only person. Otherwise I like the sms updates & even the map showing where the shuttle is. read more

Awful, abysmal service. Slow and confused customer service rep at DCA, disorganized shuttle drivers, and complete indifference to the frustration of its customers. A poor woman had to transfer shuttles three times before she even got off the grounds of DCA. I recommend walking if necessary to avoid Super Shuttle. read more

Super Shuttle is super convenient! Great customer service, timely, clean, efficient. I would definitely be using them again and would recommend to anyone! read more

It was just what I needed. I liked being able to book a ride with short notice. I got to the airport in plenty of time.

I would definitely use their service again. A quick online reservation for to and from airport (DCA) (10/4/2015) turned out to be the best experience. I received an email and a text message for updates. I checked in at the baggage claim and waited a few mins. The driver took care of us. Great service! read more

I used super shuttle on 12/24/15 & 1/10/16. First time the driver was early, he was very courteous and his driving was excellent. The second time it took a long time for a shuttle to arrive to Reagan airport. The driver was courteous, helpful and respectful. His driving was good. Cant complain. I also had to call twice to call customer service twice to re-schedule and the representative was very helpful and didn't gave me hard time. The whole process was very smooth. read more

I had a great experience on my DCA to BWI SuperShuttle ride. I do understand SOME of the reviews but, of course, this is related to my experience. My party did not go into town and we were made the priority riders because we were on a tight schedule to catch a flight. That said, the team getting us from point A to B was efficient, pleasant, and very sensitive to stressful our situation created by Delta Airlines. SuperShuttle made our return home possible and I am grateful for the role they played. read more

More than TWO hours from Washington Dulles airport to Hyatt Regency on 400 New Jersey. This jackass in the car with us claimed he was being kidnapped because it was taking so long. Driver appeared lost part of the time. The roads were so bad that it was causing passengers to feel nauseous from his driving. We will be demanding our money back for sure. I would NOT recommend them in this city. read more

I took the van from the Dulles airport to my hotel and back three days later. Both drivers were so nice and professional. I got into the van immediately, arrived about 11pm. The driver picking me up arrived exactly on time as well. There were two drop offs before we went to my hotel on the way there and I was the last pick up on the way back. I was impressed. Plus it was WAY cheaper than a taxi. read more

There was a report filed while I was still at Dulles. I was told I'd hear back from them via phone or email. I haven't. I gave feedback on the website after a couple days had passed, and haven't heard back that way either. read more

Great experience. Prompt, safe, and courteous driver. 25% cheaper than what my friend paid for Uber, same pickup and dropoff locations.

Very poor service.. made me wait for more than 50 mins. Without giving any updates or information. Rude staff.. they don't know to value their customers. Would surely not recommend to anyone. read more

I use supershuttle all the time. It's a 50/50 luck of the draw. Here in VA, I got okay service, with an okay driver, with an okay charge. Nothing really popped out at me making me want to write a rave review or a bad one. read more

SuperShuttle picked me up at 5:20am for an 8:30am flight. They called the day before to remind me, called 10min. before shuttle arrival, and were clean, quick, and comfortable. Driver not overly talkative, but few would be at 5:30am. Dropped off right at terminal, picked up 2 other passengers. Worth $34 so that my family didn't have to wake up super early. read more

I'll be glad when DC Metro makes it to the airport so that there is meaningful competition for connections to the District. Another mid-evening arrival, another instance of first on (I was the sole passenger for about 15 minutes while SS tried to find enough to make the ride worthwhile). And then I was the last one off, after a stupid detour to Alexandria (and the driver had the wrong location, so another 10-15 minutes of worthless driving) Somehow I always manage to be the last or almost last to be let off. Don't know why SS can't have vans that go directly to the District instead of vast wanderings to the 'burbs. One star added since all of my trips have had safe drivers. EditL I appreciate that Supershuttle has someone monitoring these reviews. It's a positive sign when a company pays attention. However, the only resolution suggested here is another review on the company internal site. I'd suggest that an effective response to a critical review is to initiate some sort of system wide review of the problems disclosed in the many reviews here. They don't, in my opinion, represent a problem with a single driver, but rather a system wide problem that needs to be addressed. read more

Awful experience! I will never use Super Shuttle again. Checked in for a pickup at 4:36pm at BWI to go home and did not leave until 5;20pm. It is 6:30 right now and we have dropped off 2 people before me and I am at least 40 minutes without traffic during rush hour which means that I will not get home till 7:30. 3 hours to get home when I could have been home in 30 minutes driving. Who plans these drop-offs? Ridiculous! No idea how you can put 3 groups that are any further away from each other. Lost a frequent client.. This is a 0 rating, but I had to choose a single star. read more

I almost never use a service without checking their reviews, but I've seen SuperShuttle vans in the DC area for years and naively assumed they were a decent company. Wrong, and in this case, a huge mistake--the (almost entirely negative) reviews are accurate. Prebooked a van to pick us up for a trip in which we were moving overseas (already stressful enough). The driver called me FIVE minutes before he was supposed to arrive and said he was stuck in traffic and "twenty miles away." I repeatedly asked him how much TIME it would take for him to reach us and he finally admitted that he was an HOUR away. He said he would call dispatch to get another driver to us and I declined and told him I'd find alternate transportation. He apparently dispatched another driver anyway and I received a text message stating that the second driver was 30 minutes out (i.e. still 30 minutes after our requested pick-up time). I called the first driver back and asked him to cancel the second driver and he said "I'm just a contractor, call the main line." Their text service allows you to text the driver, so I sent the second driver a text saying not to come. In our Lyft (which picked us up immediately and with no issues), SuperShuttle called me essentially to reprimand me for canceling the second driver (who would've been 30 minutes late and put us at risk of missing our flight). You have to go online to ask for a refund, which I did, but after a month with no response, I contacted my credit card company to dispute the charge. After my credit card company contacted them, I finally received an email (over a month after I contacted them) saying they'd refund me. Do yourself a favor and avoid this company at all costs. read more

I had a really nice driver, decent wait time, and a very reasonable trip time to my destination. It was a nice ending to a rather tedious set of travel days. read more

Very bad customer service!! Late after they took the time to call me verifying the week ahead reservation three times - they have no concern of u miss flight customer service refuses to let you speak to supervisor! Absolutely never take them!!! read more

Supershuttle need to rethink your routes and the way rides are "shared." I had a pickup at Dulles on Aug 24th. It is absolutely unacceptable to go on a tour of all of DC in order to get to Greenbelt, MD. It is unprofessional and unfair. A 30 minute detour is understandable, but I was stuck in the back of a van with air conditioning not working properly for 2.5 hours!! Not to mention you packed this particular ride like sardines! Imagine being hot, coming off of a 10 hour flight, and all these bodies are just generating more heat. People are coming from overnight-or 10 hour flights-this was simply a horrible experience! After 2.5 jours of misery and after all the people staying in all parts of DC were dropped off, we finally made it home to Greenbelt. Trip was poorly grouped. Lesson learned my friends--you get what you pay for. Uber is more expensive, but I would rather pay more for the convenience and comfort! read more

Needed to take a shuttle bus to the airport. Booked four days in advance. My pick-up slot was at 8:49am. The shuttle didn't arrive at my place until 9:45. Oh yeah, one hour late! I'm glad I planned in advance, and it was on a weekday, so I didn't miss my flight. I called three times during my wait. At 9:10 they were three miles away. At 9:25 they said they were 1 minute away, which was, of course, a lie. At 9:40 they said they were 3 minutes away. When the driver arrived there was no apology no nothing. The saddest part is, I prepaid my tips. So there is the lesson. I wouldn't take supershuttle ever again, if I have another choice. read more

Despite the reviews and my personal hesitation, I decided to give super shuttle a try. I made my shuttle reservation online the night before my flight. I liked the prepay tip option as well. I had an early morning flight and needed to get from Woodley Park to Reagan airport. The shuttle came when expected, right on time at 5:30am. They called about 5 min before to alert me that they would be arriving soon. I was the first passenger on, and we made two more quick stops nearby and then hit the highway. From the reviews, I was nervous about the timeliness and about the driver's driving ability. I get car sick easily so I had that on my mind too. However, it was all smooth sailing. My driver was young, probably in his late 20s or 30s and he drove just fine, not too fast, not too slow. We arrived at the airport in no time. I had plenty of time to spare to get thru security and settled at the gate. Super Shuttle was convenient door-to-door service - no rush, no fuss - super simple and easy. You can't beat the price! I would absolutely use them again and would tell friends to give them a try too. read more

Good, dependable service. Friendly driver and they always get you to the airport in good time. Reasonable rates.

No problems to mention. Arrived on time and departed on time. Van driver on both trips were professional and gave great customer service. Would use this service again when in DC area. read more

SuperShuttle of Washington, DC, is the best way to go round trip from the airports here. My drivers have always been professional, courteous, and friendly. Pick up times are honored and routing among multiple passengers works well to get you where you need to be on time and without injury! Love SuperShuttle. read more

My super shuttle experience was great. The driver Julio was professional and courteous. He was a few minutes early and he drove us to Dulles airport expertly. Super shuttle is the only way to go when you need a lift to the airport. read more

I guess trouble on the way to the airport and an easy trip home averages to three stars. I'm a long time SuperShuttle customer, but new to using it in the DC area. I've always used them for the considerable cost savings over cab fares. Going to the airport I had the same issue other yelpers report with my driver arriving a full 20 minutes before my scheduled pickup window. I am used to them occasionally arriving 5 minutes early or late on the shared ride service, but 20 minutes early with no advance notice of a time change other than a "your driver is almost here" text message is unacceptable. I had gone to run an errand and almost missed the shuttle. I will probably look for different transportation to the airport next time I travel. Going home on the other hand, was great. I got checked in with my smartphone and it even told me where to find the counter. I had a reasonable wait of maybe 10-15 minutes, got grouped into a van that wasn't too crowded, and the driver was quiet but very courteous and drove well. I guess from now on I only take SuperShuttle home. read more

Ride came early, a plus. Ride was quick and direct. Another plus. Driver was courteous and helpful. Van was a little rattle trap, but worked flawlessly. Cheaper than uber. read more

I booked a pickup for 12 PM but the driver was there at 11:30AM already. He told me that he had informed me by SMS but i didn't get one. However the service is ok and it's a comfortable way to get to Dulles Airport. read more

I made my reservation 3 days before my arrival to Dulles. It took me over 2 hours to get to my destination. Absolutely ridiculous. I will never take Super Shuttle again. What a waste of time!! I understand that it's a shared van but over 2 hours is not acceptable. read more

Going on a half an hour waiting in the lobby for a shuttle. Supposedly it's been sitting at another terminal while their receptionist plays on his iPhone. read more

Super easy setting up the service from DCA - IAD. After setting up the service I called the 800 to find the APPROXIMATE travel time. Does it take 1 hour or 5 hours to get from one airport to another and the Service Agent could only tell me "the computer doesn't tell me that". So I found it a little difficult knowing what time I needed a pickup. Denise at the DCA Counter was very friendly and helpful. The driver was safe and friendly. $45 for 2 people DCA - IAD shared ride, tip included. The travel time for 5 guests was approximately 45 minutes. read more

Just terrible. Should have checked with Yelp first. An hour waiting in the heat with my elderly mother and still no driver despite reservation. Don't waist your time! read more

Always had a great experience with the shared drive super shuttle service. Always picked up on time and drivers are very helpful and professional. Always recommend to my friends and colleagues. Easy to book and prepay online for faster service! read more

I had heard mixed reviews of SuperShuttle, especially when going to the airport. So when I landed from Europe, and had way too much luggage to shelp through the metro system, I decided to give them a try. The clerk at the desk in Dulles seemed bored and disinterested, but I was processed quickly and told to wait. Within 15 minutes, I was in van. Another 10 minutes, and I was on my way. The driver was definitely not paying attention to the road at certain points, and instead was playing with the GPS trying to figure out who to drop off first. The trip, however, went quickly and efficiently. For the price and convience compared to metro and a taxi, I can't really fault them. It was definitely quicker than metro, and probably 30 minutes slower than a cab. They get an extra star for the friendliness of the drivers - as I was trying to find my van, all of the drivers were helpful and kind. It really made the end of my trip more pleasant. My verdict? If you have time and a lot of luggage, its worth a try. But if time is a premium, call a cab. read more

I had the worst experience with SuperShuttle. I came off an 8 hour flight with my four kids in tow and had booked the "meet and greet" SUV service in advance. No meet. No greet. So I proceeded to the front desk where they firmly told me to get in line. 20 minutes later, at the counter, they told me I had waited in the wrong line. Another 10 minutes later a very bored clerk phoned the driver. Then in total about 45 minutes late, the driver casually strolled in, offered no explanation, no apology and looked a bit perplexed when I didn't tip. If the East German ministry of transportation had run a shuttle service. this would have been it. read more

Booked Super Shuttle for a friend coming into DC from Dulles and they were easy for her to find near baggage claim and on time picking her up at the end of her visit. ($31 each way + tip). read more

If your life is worth $40, please avoid Super Shuttle and take the taxi. The only reason to take this is late at night when Metro 5A is not running or the Washington Flyer coach. Then you have to decide between that $60 taxi and the super shuttle. TAKE THE TAXI. Unfortunately this no metro dilemma has happened twice. Late at night. Both times the drivers were awful. In and out of lanes. Staring at the GPS or their big super shuttle screen. Just overall scary rides. The second time was better than the first, because the lady at least knew where she was going. Kinda. read more

I travel a lot and I've used them dozens of times. I've always been happy with their service to the airport, and highly recommend them for that -- just not for rides *from* the airport. I'd rate them a 5 for the first, but only a 1 or 2 for the latter. The drivers are on time and friendly. Dispatch calls with an ETA when they're 5-10 min away. A couple of times when a van was stuck in traffic, they've automatically sent a limo or taxi. You can track yours yourself through their Web site or mobile app. Booking online is easy, and if you do it there you can get frequent flier points. (Only a handful, but if you're in a program where your points expire if there's a lack of activity, it can keep them alive.) From the airport is a different story. A "reservation" is really just pre-paying. You have to wait until one comes along that's heading in your general direction, which is at least 1/2 hour, sometimes an hour+, Once I was told they didn't have my reservation and I'd have to pay again. (They did refund my money the next day.) While my drivers coming in always seemed to know their way around, I've had a couple from the airport who took roundabout routes that turned a 1/2 drive into a full hour. read more