Felt like I needed to write about my experience just to balance out all the complaints I'm seeing...I checked the reviews before booking and I was skeptical of the service to say the least. However, I used Super Shuttle the Wednesday morning before Thanksgiving to get from Arlington to DCA and it was a quick and hassle-free experience. Reserved and paid the night before, used the van locator on my phone the morning of my reservation to track exactly where the van was before it picked me up. They showed up 5 minutes after the 15 minute window I reserved, but the weather was crappy so I can't fault them too much. It was $14 and worth it to take as a safe, affordable, and reliable option to the airport. I took the metro home during the day time so I can't say anything about their service from the airport, but I would use them again for an early flight TO the airport. read more

This shuttle service is a good option for getting to the airport but don't make the mistake of using it to get home from the airport. The booking agents will tell you the wait time is 15-20 minutes, don't believe them, you'll wait at least an hour and they'll load their vans with people going everywhere so that you're not sure what time you'll get home. Do not use them to get home! You're better off on the metro if you can manage it or get an uber for your sanity. read more

Great all around service. pick up was fast, driver was nice and the service is really quick

Supershuttle has always provided me with excellent service with rides to and from the airport in the Washington Dulles area but this last ride on 10-16-15 from IAD to a residence was over the top. I had left my wallet in the Supershuttle Van and the driver drove 20 minutes back to return my wallet. That is first class service. read more

I am comfortable when ever I make arrangements with Super Shuttle.I have recommend it to everyone I know!!!

The ride to the Dulles airport ( pretty far) is worth the pain of riding around because it'll cost just $29 as opposed to $80/$90 in a taxi; but to get a ride home from the airport do yourself a favor and avoid this. It takes way too long, you'll be crammed with a bunch of people going all different places, not worth it. read more

Sitting here in DCA at the SuperShuttle / Supreme counter waiting for my shuttle. These people deserve a raise. Aside from being friendly to their clients, they have people stopping by constantly- asking where to get their rental car, where are the bathrooms, where are the gates, etc. They are so nice to everyone. I've been here about 10 minutes so far- their customer service is amazing! Friendly, fun and nice! What a pleasant surprise!!! read more

I've been using super shuttle for many years. I love it. It's fast and price is good.

So my husband used this service before and he missed his flight. I thought now that I know I'll just make sure I will get picked up early because it was cheaper than Uber. Well the guy showed up 15 minutes before the 15 min window, which was ok I guess but I was finishing some last minute things and had no warning he was even in route. Anyway, I get in the car and the guy is asking me the best way to get to DC...what!? Dude use GPS...I don't know what hotel your getting to or how to navigate to it...I know the general direction. So then after I give half directions we get to a hotel and pick up or next guy..,then wait 15 minutes for a no show. Annoying. But the worst part is this guy didn't give a **** about laws or traffic patterns. We almost crashed multiple times and he also tried to go down a street that was closed to traffic. I did get to the airport on time but I'm not sure if it was worth the risk of dying. read more

Timely, reasonable and friendly. I highly, highly, highly recommend this service. Booking on line was easy. They provided a text to track the progress of the driver and a link to call him as he was on the way. He was resourceful when encountering traffic tie ups. He was friendly without being intrusive. We got to the airport early! read more

Horrible!!! Never rely on this "service" because they don't have any service! I booked it way in advance. After waiting an hour my shuttle came, we were waiting with 4 people and all of a sudden the driver would only take 2 of us with him saying that his schedule was changed. He was unfriendly and didn't care at all! He just took of and left us standing there in the middle of the night even though I showed him the prove on my phone in the app with his car and name etc. Then I was again told to wait with the promise of another shuttle in 20 mins. It never came. They just called me and said that they have to cancel my reservation. I was so helpless and angry! No service at all! Unreliable and horrible! We were in the end with 4 people and they left us standing there. Worst experience ever!!! read more

Two stars because trips going to the airport from home have so far been good. Making a reservation to get picked up at the airport (for a non-stop trip), on the other hand, is horrendous and the company might as well change its name to SuperShittle. Anything that could've gone wrong other than straight mechanical failure, did go wrong, and every person I spoke to from the driver to the curbside CSRs to the actual dispatch agent was extremely unhelpful and had surprisingly nonchalant attitudes after they messed up my reservation and sent the wrong vehicle. read more

So unprofessional! My wife and I were on our way to the airport for our anniversary trip and booked a super shuttle to get us to BWI. We waited outside but the van never came. While we sat outside we got a message that the van was also outside. We sent the driver a several messages but got no response. I waited on hold with customer service for 20 minutes and I was told that the driver said that he had picked us up and dropped us off at the airport. What?!?!? The customer service representative was so unapologetic. I will never use Super Shuttle again and you shouldn't either. Uber is much more reliable and cheaper in some cases. read more

So I filed a complaint with the Better Business Bureau. First they did not respond to the BBB because.....they are not accredited through the BBB. So buyer beware. They are not a reputable company. See all the lousy reviews here. read more

Super Shuttle arrived 45 minutes late for our for our overseas friends' trip from DC to BWI. We got a call from the dispatcher claiming " heavy traffic" and saying that the shuttle would be 10 mins late...35 mins after that 10 mins delay it finally arrived. We were unable to reach anyone on the phone to get an update, and were trapped in an endless loop of being on hold. The driver as completely unapologetic when he arrived. Then the driver proceeded to zig zag back towards town to pick up another passenger. So much for the much touted propriety routing software. Our friends barely made their plane, and were subjected to completely unnecessary anxiety having booked to allow plenty of spare time for the trip. We WILL NEVER USE THIS SERVICE AGAIN AND RECOMMEND YOU DON'T EITHER read more

Everything seemed to be going smoothly at the airport with the texts on my phone, but then they said to report to the agent whom I could not find. When I finally saw her (she had not been there when I'd walked by twice previously), she was just sitting on a little stool with nothing other than a small logo on her shirt to denote she was the agent. On my return trip (I'd booked round trip a week before my trip), I got a confirmation text the night before, but then nothing. When I finally called, 15 minutes after my scheduled pick-up time (they did not call me), I was told, "We do not have a driver available in your area at this time" over and over again. I mentioned that I'd received confirmation and that was the response. She admitted that they don't start calling drivers to line up a trip until two hours before pick-up time (seems like poor management planning to me) and when I asked why I wasn't notified then, I got the same parroted response. As I was talking to another person to try to find a cab, she hung up on me! They did refund that portion of my purchase, but I had to scramble to find a cab and get to the airport in time. All in all, it was not a reliable ride and, since the return trip fiasco seems like an organizational issue, I will not be using this service again, here or elsewhere. read more

No complaints. They picked me up, on time, at BWI and got me to my destination. On return, once again, they picked me up, ON TIME, and got me back to the airport. I didn't even have to tell them what airline, the driver already knew. I made my reservation online, two weeks in advance. I that time, I paid for both the fare and the tip. When I had to make changes, they did this quickly and efficiently and without any drama. Since I had already paid, I feared that the drivers might try to haggle me out of an additional tip. Instead they were both very courteous and professional. They simply picked me up, and let me off at my destination. The only thing that they said to me was "Please watch your step." I would certainly use them again! read more

This shuttle service didn't pick us up for two hours left us at the airport. Then did not pick us up from our hotel. We nearly missed our flight because of them! Don't use them ever! read more

I have never had any issues with SuperShuttle, I am rather surprised to see such low ratings for the company. I haven't used them in a while but I did this week and had a great experience as usual. They changed my pick up window by about 15 minutes earlier but called me the night before to ask if that was okay. I was picked up on time and the driver got us to DCA safely and quickly. read more

I will never use Super Shuttle again. I used them for two different trips, both were roundtrip pick up drop off from BWI to NW DC. Each shuttle arrived on time and pick ups were always smooth, it was always the drive itself that was the issue. The most pressing issue, the drivers: The first set of rides, the drivers were distracted by their phones, rarely looking at the road. The second set of rides were the most concerning. The first driver was FALLING ASLEEP! He drove with the windows down and the radio BLASTING the whole way. It was cold and obnoxious so early in the morning. Most importantly we did not feel safe. Another passenger tried to talk to the driver to keep him awake and we even asked if he would stop to get some coffee or something. It was very concerning. The second driver on the way back was texting the entire time while driving. His eyes were rarely on the road, swerving into various lanes. I did NOT feel safe. I called to complain and received a complaint case number and nothing has since resulted from that. The customer service agent was rude and it has been over two weeks since the complaint was made. On-time pickups but UNSAFE transportation, RUDE customer service. read more

Going from downtown DC to IAD - this a very good option. You may need to drive around the city for a while to pick up other passengers, but drivers are courteous, and you will save ~$30-$50 from travelling via cab. For work I will usually try to take a SuperShuttle to the airport, and will reconsider on the way home based on arrival time of day/how tired I am, etc. I will continue to use SuperShuttle to IAD as long as I live in DC. (I will note that cabs are cheap enough from DCA to downtown DC and vice versa (~$20 or less), that I do not recommend SuperShuttle in this scenario). read more

Not worth it at IAD. Cons: (1) Waited 40 minutes from time of check-in at counter until time shuttle left. (2) Sent outside to wait in rain (no where to stand near shuttle pick up was covered). (3) Driver given two drop-offs in opposite directions leading to at least a forty minute additional drive time. (4) Gave other people waiting wrong/non-existent shuttle numbers. Pros: In general, the drivers who seemed to be the only ones working/competent. Extra kudos to (1) the driver at the outside pick-up area was trying to help everyone outside to find their shuttle and get other drivers on their way; and (2) the driver of our shuttle who did a great job negotiating the traffic in the rain. read more

SuperShuttle left us stranded last night at 2 a.m. What's the point of taking a reservation? To make matters worse, they indicated that the prepayment would be automatically refunded to my account, which it wasn't (and I suspect never would have been) until I called about it a month later. If you had a good experience with them, you're lucky. I wouldn't count on it next time. Will not use this undependable company again. read more

SuperShuttle cancelled my pre-paid reservation and left me stranded with three young children, at night, 70 miles from home. Immoral and unethical I paid for a Shuttle service for my wife and 3 children. Upon landing at LAX at 10:00 on December 31st, their representative told me my pre-paid reservation was cancelled. They said they no longer could assure me that any drivers were available. They offered to fulfill their agreement if I waited at the airport for up to 24 hours. They did not even see the ridiculousness of this statement. I was forced to negotiate with other shuttle services and other taxis for a ride. None were available as it was late on December 31st. Ultimately I caused enough grief that I secured another shuttle but I had to pay extra to get home on a shared service that took several hours longer. I would like them to give me four things: 1) 5 hand-written apologies from the CEO addressed to me, my wife and three minor children. 2) The apologies should state that what they did was unacceptable and they are sorry to scare, and frighten the children. 3) I would like a full refund of both legs of my trip. 4) I would like three $2500 payments, payable to my children, for their college fund as a further gesture of their regret for their immoral behavior read more

Reasonably priced for shared ride van in DC area. Cleanest, best upholstered vans I've encountered in shared rid vans. On time pickup; little waiting at IAD. Drivers friendly, helpful, and skilled at driving. read more

The van was early which is great for a shared ride service. The driver was friendly/courteous. The vehicle was clean. I paid less than $50 for four people to the airport. Great deal! read more

Last month (June 2014), I took a Super Shuttle van from Washington Dulles airport to a D.C. hotel. The actual shuttle service was perfectly adequate, and the driver was friendly and competent. But I want to comment more specifically on an aspect of Super Shuttle's customer service operation that came into play after that shuttle trip. I left my mobile phone on the van, and then had to interact with interact with several people from Super Shuttle in an effort to retrieve it. With one or two exceptions, those people were pleasant to speak to and appeared eager to help me solve my problem. I was frustrated by the lack of coordination between different parts of the Super Shuttle system (i.e., between the driver who found my phone and the dispatch service and the lost-and-found office), but ultimately--thanks to the folks at Super Shuttle--I got my phone back. What's more, Super Shuttle sent the phone to me via next-day express shipment, and do so at no charge! Here's the thing: It was my fault that I left the phone in the van, and I understand that Super Shuttle isn't responsible for lost articles of this kind. Even so, people at the Washington/Arlington Super Shuttle operation rose to the occasion and went beyond the limits of their obligation to me, and I'm grateful for receiving that level of service. read more

I prebooked our Supershuttle online before I left Australia. Once we arrived in Washington Dulles Airport and collected our bags we found the shuttle desk area very easily. I was served straight away and we went outside and straight into our van and away we went. There were already other people in the van, so we were very lucky. Also we were the first dropped off, so we had a great experience with Supershuttle. I also included the tip when I prebooked so didn't have to worry about having money out for the driver. read more

Second time I've used the service. Easy to book...on time. No complaints here. Plus is much cheaper than a cab for solo travelers.

I will never, ever book with Super Shuttle again. I was called early in the evening to tell me my shuttle was going to be moved from 5:45am to 6:07am, which was fine. I appreciated the heads up, but I was driving and at a loud event and had requested text message updates due to that. I never received any text message updates during this whole process. My Super Shuttle was an hour late, so I called and I found out that it wasn't coming due to "maintenance issues." You would think someone would have called to tell me this. What would have happened if I didn't call? I was told a cab company would be contacted and I would be called back "in just a few minutes to confirm an ETA" and that "it usually took 15 minutes to get a cab to me." Twenty minutes later I had still heard nothing. I had to call two more times to get a cab sent to me. The first time I called I was told "Sorry, they couldn't find a cab to come out to you." It was now over an hour late, and I still had no ride to the airport. I said that was a completely unacceptable answer and asked to speak to a supervisor because I know it's not the fault of the customer service representative, but that it was just unacceptable not to show up when I had no other way to get to the airport, especially not last minute. Once I asked to speak to a supervisor I was told a cab was being sent. I got a call from the cab driver saying he would be there in 10 minutes. The cab driver actually called and gave me an ETA, unlike Super Shuttle. Super Shuttle then called to tell me they had found a cab and it would be paid for by them. I highly recommend SunCab for hiring such attentive, timely and dedicated drivers, but it was an $80 fare. I am absolutely and completely appalled at Super Shuttle's lack of business organization, lack of communication to me as a customer, complete lack of updates what so ever, poor organization within the company (I was calling the main number, being put on hold and being called back while on hold from a Florida phone number to get the updates that I could not return calls to) and general horrendous service. I will never recommend Super Shuttle, or book with Super Shuttle again. Thanks to a Good Samaritin cab driver who drove from Dulles airport to my location 45 minutes away and then back I got to the airport with just enough time to make my flight. I hope Super Shuttle compensated him well, he definitely deserves it for his hard work and dedication! Had I not called Super Shuttle multiple times I would have missed my birthday flight that my friends paid for weeks in advance. After the cab called to confirm his ETA I spoke with a representative who was very friendly. She said I will be refunded the original $40 something dollar fare. If this does not happen Super Shuttle will be hearing from me again. I should also ask Super Shuttle to cover my $25 bag fee from United so I could run through the airport, but I'm just happy I made my flight. I will also be informing my family members and friends not to use Super Shuttle either. read more

I am liking SS more and more all the time. From now on when I have a business trip to a location where I am relatively stationary for a few days, no more rental cars for me. Today was great, when I landed I got the confirmation text from them, I confirmed, jumped in the back. We got stuck in a huge traffic jam due to accidents and I had my shows on my phone and watched TV relaxed the entire time. No rain or snow on my head at the start or end and awesome read more

I booked in advance. They were one hour late. The bus came but there was so much confusion it left without me after taking my boarding pass. The man working for them didn't give me a refund but instead wrote on a case number and told me it was somehow my fault. In minutes I hoped on a private cab which got to my destination in 20 minutes ( super shuttle takes far longer dependent on the number of stops it makes before yours ). An even bigger surprise was super shuttle charged $30. The private taxi's cost was $32.00 !!!! read more

I'm sitting in the shuttle now. Got in fifteen minutes ago. We drove to a different terminal and I've been sitting since. Not impressed.

Great way to get to that airport without the parking fee! I have used the DC super shuttle twice in my short 2 months of living in the area and highly recommend this service. The drivers keep you posted via text when they will arrive - very handy! I love getting dropped off at the arrival area of airport. When returning home, being able to check in with a real person at the airport is a real plus! All is taken care of with super shuttle. read more

I saved $5 using this service for the first time. Online registration/reservation/confirmation was a no brainier. Website is very user friendly- but you have 20 minute use before auto log off. Awesome service and I would use it again every time I travel! read more

I should have known better after Super Shuttle was a no show on Christmas Eve morning years ago but with an early morning flight out of DCA and parking going to cost more than the price of the ticket I decided to roll the dice and schedule a shuttle. My pick up was scheduled for 5:10 and 5:25 and I was pleasantly surprised when I got the text saying the drivers estimated ETA was 5:05. However, by 5:30 the shuttle had still not arrived. I'm on the phone arguing with customer service who is trying to tell me that he is right there they can see him on the map. After I finally got them to understand that I had been standing on the street for thirty minutes and that no big blue van was in sight they got dispatch to call the driver. We departed from apartment at 5:38 where the driver told me that as he was running early he had pulled over to the side of the road to rest his eyes and fell asleep. For a driver of a passenger vehicle to be unable to complete his trip without taking a nap mid route is beyond belief! I remain shocked that it occurred because of the safety issues involved. If the driver had fallen asleep behind the wheel vs. on the side of the road he could have injured or killed the passengers in the vehicle or someone else on the road. The ride only went downhill from there...and the only comment I can say is never again. read more

I called super shuttle two months in advance of my international flight to confirm that they would be able to accommodate my four year old son. The customer service rep. Said he did not need a car seat due to Maryland and D.C. law. I was very pleased and booked the pick up. Being the person that I am I double checked Maryland law and just like riding in a taxi my son did not need a car seat. One week before the trip I called customer service to confirm my reservation and the car seat policy. Both were in order. The night before my wife, son and I left for our international flight the van driver called me (10pm). My pick up time was 5am the following morning. The driver informed me that he could not give my son a ride without a car seat. I was then sent to talk to his manager whom informed me that they are a subcontractor and that no matter what I was told before they could not pick me up. They would not store my car seat for me either at the airport office. I will save you the discussion, but all they could say is that there was nothing they would do and they had no suggestions for a plan B. I ended up calling an expensive car service at the last minute 12am. No mater what customer service at the main company tells you, it is a lie. The subcontractors make the call and can leave you hanging with no regrets. Do not trust what anyone there tells you. You will be left high and dry. read more

Used a Super Shuttle van this morning to get from the Marriott Marquis to the airport. Driver arrived right in the middle of the 15-minute pickup window. There was one passenger already in the van, and we picked up one more after me. Everything was smooth and I was at the airport within 35-40 minutes of when I was picked up. Maybe I got lucky, but I would definitely use the shuttle again next time I visit DC. read more

My SuperShuttle experience today (Dec 31, 2015) from my home in South Riding, VA (just southwest of Dulles airport) to Reagan National airport, was outstanding. SuperShuttle provided a link to track the location of the van so I could wait inside until just before it arrived. The driver was extremely pleasant and he explained that he had one other rider to pick up, so I knew what to expect. He drove carefully. When I'd booked, I thought that an 18% gratuity would be more than generous enough but I changed my mind and added to that amount. I don't know if I'll ever need SuperShuttle's services again but if I do I won't hesitate to use them! read more

Super shuttle was exactly what we needed getting from the airport to our hotel. I actually reserved the wrong time (put the departure time down instead of arrival) but it made no difference. As soon as we landed I got a text guiding me through steps to get van. I do think the airport could have better signs for pick up however. read more