Very high ceiling, but the floor is your typical garage that thinks the old school method of being short with people is the way. Work is pretty solid, they need to be more communicative over the phone with details about timing and availability. Like I said, when they're on, they're on! But depends on the mood or who's working. As for value, higher than other shops. But they do have perks like unlimited alignment read more

Very nice staff. Grateful that they were able to take me right away. They said one hour approximately and were spot on. The only regret and reason for one less star, was that I called previously and asked the price of an oil change and was told 58 or 68 with tire rotation. When I got there they said rotation wasn't included. The other thing was that the tech started peeling off the old oil change sticker left it half hanging and then put their new one below it. Never had that happen before. I'll go back though because their price is better. read more

They take forever!!! They will not make appointments so if you are unable to leave your car for HOURS to get your oil changed you will have a very very long wait!! They told me 2 hours but it was 3hours and 35 minutes! Sitting in a waiting room isn't the worst thing ever and it was so cute when the tech's girlfriend stopped by for a visit! They definitely aren't in a hurry to get anything done! Also masks are required to come inside the but the employees working inside don't wear them. What's up with that? read more

Absolutely horrible customer service! I brought my car to the Precision Way location in High Point on 7/30/22 for what I thought was a minor problem with my brakes and it turns out I needed 4 rotors and brake pads for almost $1,000. The technician left way too much grease on my brakes and one of my tires was a ball of smoke for 2 days while it burnt off. They screwed up my brakes 2 different times by improperly installing the rotor and then tried to tell me it was my fault. When I took my car to another different chain store and was able to prove that the rotors were installed improperly, the manager Joey has been dodging my phone calls for almost 2 weeks now when I asked for a refund. I'm already starting the process of going to the BBB and small claims court. DO NOT BRING YOUR CAR HERE! read more

Knowledgeable service advisors. Good ethics. I've been patronizing 4105 Precision Way for 6 years.

They were able to help me find some leaks and get my car fixed up. Some issues with the model that they worked around.

Looks like this place had some service and customer issues several years ago, and could use a more current review. I took 2 different vehicles to this location, one simply for an oil change, and another for the entire gamut of fluid flush and replacements as well as brake work all the way around. Both times I had a pleasant experience. I called in advance of both rounds of service and found a time where they weren't busy and I wasn't either. The oil change visit lasted only half an hour, which is great. They got me in right away as they said they could, and had me done in no time at a low price of $25. The second visit was going to take a long time anywhere i took it. Maintenance on that vehicle had lapsed severely, and I knew that in advance as well as what it needed done. I called around for estimates at several local shops, but Precision Tune had the best balance of cost and availability. They were ready for me on arrival, and Tonya their assistant manager, did everything she could to apply discount coupons to all of the services to lower the bill. In total, it took less than four hours, which is what I would expect for fluid flushes on all major systems, and brake pad/rotor rotation all the way around. in the meantime, I walked to the Palladium to have lunch and see a movie, made the time go by nicely. All in all. I was pleased by everything. No one like spending a lot of money on car maintenance, but its just something you have to do from time to time. Call in advance to minimize your wait times, know what kind of maintenance your car needs based on your manufacturer recommendations, and when you need several services, there are lots of coupons and promotion discounts on their website, ask for as many of them as you can apply! (Or be like me and speak with Tonya, who sought all that stuff out on my behalf) read more

I've primarily seen nothing but negative reviews going towards this shop so I felt more than obliged to put in a good word from a string of recent visits and services received. I primarily come here for an oil service and have never been disappointed. The service has been timely, the inspection thorough, and any discrepancies have been brought to my attention. I have also had a number of diagnostic tests ran, free of charge, and was given a very in depth break down of all the ailments my 03 Honda was experiencing. I may just be one of the lucky ones but this Precision Auto Tune has always rendered a quality experience. read more

Precision Tune Auto Care - Front desk area - Tires Near Me - High Point, North Carolina

First service on my 98' Dodge Dakota, power steering replacement went well with very competitive prices, I checked two other places. Then did a complete ac and heat repair that is doing good so far. What I most like is being able to go in a get an estimate up front from staff that understands autos and they then seem to have mechanics that can handle the job, hard to find these days. read more

I went to get an oil change and tire rotation today and waited roughly 1hour and 40 minutes. Needless to say I never receive the service I went to get today. Time is something you get back. If you are in a hurry this is not the place to go. Time is precious and life is short. Bottom-line: Saving money is not always the best option. You get what you pay for and I did today. I had to go somewhere else to get my oil change and waited only 5 minutes. Never again for an oil change. read more

After routine oil management I noticed tires looked low so I stopped in to inquire. I was told the technician did not check the tires or pressure and I must wonder if rotation was performed. A disappointing experience to say the least. read more

There is not a negative star to give for customer service!!!!! I live in High Point NC and Ronnie the customer service manager does not return phone calls nor does he follow through on where my check is for my towing expenses. it has been almost 2 months since I was promised this and still have received nothing. I'm not on to leave bad reviews but this has become impossible !!!!!! I had to select a star that's why I gave them one. read more

Friendly staff, honored the online coupon with no hassle. There was a small wait for an inspection and oil change, but they got me in as soon as they could. The location is clean, and the waiting area is comfortable. I've visited this location several times, and the service is consistent. There is also a Walmart neighborhood store in walking distance to waste time. read more

Waited 3 hours for an oil change! And the standard answer when anyone comes in is 'it will be 2 hours'. Asked for my brake light bulb to be changed...big cost of labor that took 10 minutes on my 3 hour wait. I could have said no, but I needed it done before a road trip. The people there are unprofessional and nobody wire a mask. Won't be back. read more

I am and always will be a loyal customer of Precision Auto Tune. From Raleigh, to Greensboro I receive the highest level of customer service. I've gone for everything from complete breakdowns to routine oil changes. One thing I always appreciate about the personnel at Precision Tune Auto is they are impeccable with their word and always try to promote the best experience possible. This location was clean and the staff was very friendly. Being a busy repair center comes with it's fair share of stress and obstacles, but from what I've seen, they always try to do right by their customers and treat each individual that enters with respect. Thank you Dallas, Tiffany, and others for promoting a positive experience. read more

I don't know why others have had bad experiences at this shop, but I've been using them for the past two years and had nothing but absolute outstanding service. Tires, brakes, a replaced wheel bearing, oil changes, inspections, they've done a lot on my car and they were ALWAYS friendly and gave me a fair deal for the work. I always leave my car, so waiting has never been an issue for me. The work is always completed within a reasonable time. I highly recommend the crew at the High Point Precision Tune and will not hesitate to continue taking my car there, in fact, it's the only place I'll take it. read more

I don't like writing negative reviews... but I don't want someone else to be surprised. I took my car in for a routine oil change and when I arrived there was a 2 hour wait (which was fine, it was a holiday weekend) so I choose to sit and wait because you cannot make an appointment, it is a first come first served system. Once my car was taken back for the oil change and tire rotation, about 30 minutes in a man came out with a sheet of paper with a list of things wrong with my car. First I knew that not too much could be that wrong since my car isn't that old but I let me explain all the problems. I was told that my steering system was leaking and that it was VERY SERIOUS. I was also told that they needed to fix it, they could do it that day and it would only cost me $600+ to fix. They mentioned some other problems, at which point I was in panic mode and no longer listening. I called and got my car into another shop (a local shop that we knew the mechanic personally) and was told that a cap was loose on the steering system and was causing a small leak out the side, not serious and not expensive. He ordered the part and fixed that as well as my brake pads for under $200. I do not like being overcharged but most importantly I do not want my car worked on by someone that wants to experiment to find what is wrong when it was such a simple and inexpensive fix. I am very disappointed in my experience here and will not be taking my car back. read more

Tires and balancing here are GREAT. That's what this place should be used for. Discount tire is right across the street and they beat their prices hands down. read more

You often here the old cliche about garages taking advantage of a woman's lack of mechanical knowledge. I felt today as if I was in a movie with that sort of sub plot. I went to simply get brake pads the squeaking started just last week. First of all, it took well over an hour just to get it looked at. They had my phone number and my child and I walked a block away, ate a full sit down dinner and walked back to find my truck up in the air, no one in the lobby and, "Oh yeah, we were just about to call you. Looks like you need brake pads, rotors on both sides on the front and boots on the back. With parts and labor we are looking at about $750.00 today." WHAT THE WHAT!?!?!? I told them we couldn't afford that. They responded that it wasn't about the money, but my safety. I said that I still couldn't afford it, and I'd let my husband handle it when he was able to. Suddenly they decided it only needed the front rotors and boots for $385. I told them to pull it off for me. Next thing I know the manager comes out and tells me I can get by with pads, one rotor and a reconditioned other one for $280. And when I can get the rest done, it would be $275. One last question folks, how does 280 and 275 add up to that original 750 quote? Truck was already in the air, I went ahead and got the recommended front work done. While I waited, I watched similar interactions happen with 2 other people. For hours later, I left with certainty that I'll never be back. read more

I was told at 9:30am I would have a 2 hour wait time for an oil change (that wouldn't work for my schedule for the day). It was suggested that I call around lunch to check for wait time. When I called back around 1:00, I was told that they were no longer accepting oil changes because of how far behind they were. The last time I took my car there I had to wait several hours. The only reason I went today was because when I went to another station I was told that PTAC put something on the car when they did the last oil change and they wouldn't remove it for fear of causing major damage to my car. I am now having to take my car to the mechanic from the dealership to have this remedied. I will NEVER return to this company and urge others to think twice before trusting their car (and their time) at this establishment. read more

Really stressful getting just an ordinary fix on a truck. They had to order a part, ok, so our vehicle stayed there overnight so they could fix it the next day. I call over there periodically trying to see when the truck would be available to pick up. No one could tell me. Around 12:00 pm I was told that the manager who was working on the truck had to leave for an emergency which is why I could not get an update on the truck. No one at the store knew what was going on with it. They were trying to get in touch with the manager. 4:00 still no word. 5:45 (15 min before they are going to close) I called again because I still hadn't heard from them. The guy who answered the phone puts me on hold for 15 min then hangs up. I call back, and come to find out, the wrong part was ordered, the correct part would get ordered and the truck will be fixed the next day. I can not come pick up the truck however because they are closed and they can not invoice me for work that had already been done on the truck. The next day, the truck was ready by 12:00 pm. So it took them 48 hours to fix something that should only take a few hours. Of course, some of the reasons couldn't be helped, like the manager's emergency, but I thought the whole ordeal was handled unprofessionally and sloppy. They did knock off $20 on the bill and gave us a coupon for a free oil change. read more

BEWARE Do Not Use. Took there for an oil change. Was given the keys and paid the bill and left. Two weeks later car stalls in the middle of the road. Tow it home and have a mechanic look at it. No oil and the oil filter was from a previous place. They did not change the oil. Call them and tell them what we found and they acknowledged that they did not do oil change and had fired the worker. They had the car towed back to their shop and told us the car was in safety mode and told us that when they removed it out of safety they found it had jumped timing. They said it was our fault for not checking the oil when we left. What person checks their oil after leaving the oil changing. News channel is now involved and will be filing a civil suit against them first thing Monday morning. read more

I have never had my oil changed anywhere other than my home dealership and I took a huge risk going to a chain auto care place like Precision. BUT when I walked in the door I was greeted by Mike, the new manager, and I no longer have the fear that I was going to be taken advantage of and knew I was in good hands. He was very personable and I had a very good experience. read more

Trustworthy and always willing to help. Recently got a quote from Kia on a repair went to Clay and his team. They made the same repair way cheaper and same day!! This is the only place we will take our families vehicles. read more

I had a few bad experiences before we finally left and have never been back. Note these were 2 -3 years ago but I now have a platform to warn others. Paid for a tire rotation and oil change got home and realized the tires were never rotated and they admitted to it also. Paid for a front end alignment another time and it was never done caught that one because we saw the car was never taking to the alignment machine while we waited. read more

Awesome customer service!! Helped me remedy a timing belt issue. Didn't overcharge, try to sell me more services and treated me with respect. Being a woman, this is very important to me. read more

I have been doing business with this location for a couple years now, and cannot give enough praise for Clay Boone. I am the Youth and Family Minister at my church, and we take all our vans to them. I also take all my personal vehicles there and have recommended numerous people to Clay and his team. Today, I took my vehicle in for an inspection, oil change, and tire rotation. Clay was busy with another customer, so I hesitantly let Jonathan Allen help me. I explained to him that I had been getting clicking coming from my valves, and he immediately made a suggestion that turned out to be the answer to my problems. He was very helpful and deserves to be commended for his quality service and knowledge. read more

Stopped in this Saturday afternoon, hoping that I could get my car inspected and sure enough they got me in and out really quickly!! I was really impressed with their professional behavior and blown away with their friendliness!! I will be back for future auto needs! If you need to take your car somewhere in the High Point, NC area I highly recommend this location. read more

I went to Precision to get my brakes changed over. The inside was very nice and clean and didn't have the typical boring news or soap playing but a movie channel instead. While waiting for my car to be completed I started to smell smoke. I looked into the garage and I saw at least 3 employees smoking in around the cars. There were 5 of us in the waiting room and we had to watch them standing around smoking. I then noticed that the window of my car was rolled down. I didn't want the stench of smoke to get into my car so I asked the manager to roll my window up. He responded saying that he would do that but that he allows his employees to smoke in the garage and that some of them need the smoke to help them function. That's sad and all well and good but not at the expense of stinking up my car or having all of us wait for you to finish. I waited about another 20 minutes and my car window was still down. I inquired about this and the manager said that he asked the guys to put out their smokes. I don't care! It still stinks in there. It's unprofessional and poor business. I won't be going back. I would rather pay a little more somewhere else and get more respect and a better product that this place. read more

This place has one philosophy. Upsell. Two visits but never again. Tried to convince me that my car required an 'extra' quart of oil at 267% of the cost of oil for the change. Funny thing is nobody in the 7 years I have owned the car has ever tried to put an extra quart. This includes them on my first oil change with them. Avoid. In fairness, other locations are very nice and honest (Battleground) read more

Absolutely horrible customer service and mechanics here. I brought my car here to have a serpentine belt and pulley replaced. At first I thought they had done everything right, my car ran no problems. About a month later I went to turn on my fan and no air whatsoever. Having absolutely no mechanic experience myself, I took my car to a different shop and asked them to look at the A/C as it wasn't working. Come to find out, the mechanics at good old Precision Tune failed to properly reattach the outside pulley after they had replaced the inside belt/pulley so the belt fell off while I was driving. After having it fixed I drove straight back to Precision shop where I spoke with Brian the store manager, who didn't believe my account (or the other mechanic's account) of what had transpired. I got the number from customer service, which did not work from outside the 336 area code, and faxed over the information they requested. Three weeks later, and after following up four times, I finally heard from the "Operations Manager" Terry. He also pointed the finger at the other mechanic and offered me a store credit for the amount I had to pay to fix their crappy work. I told him this was unacceptable because I did not want to take my car back to a store to be seen by mechanics who I believe broke it in the first place. Apparently, Terry thought there was nothing more he could do. When I asked for the number of his manager so that I could pass along my frustration with how long this issue took to be "resolved" (if you can even call it that) he refused and told me I would have to call the customer service number again. After calling them and leaving a message, I still have yet to hear from them. Very disappointing and aggravating experience all around. I suggest you look elsewhere for a mechanic, otherwise you may end up paying more to fix the work that they supposedly took care of. read more

I have used this place for some time now. Staff is always nice and they always have great coupons on their website! I've only used their basic services such as oil change and tire rotations so I don't know about their other services but I have always been happy with the services I did get. read more

Clay did not hesitate to invite me in upon calling and when I arrived I was treated very respectfully and my services were performed promptly and properly. I was very grateful that he brought a safety issue with my engine cooling system to my attention. read more

This place is dishonest and will rip you off, ladies beware!!!! I started taking my very first car to this location when I was 18 for oil changes, my car always needed at least 400 dollars worth of work no matter what I had done to it previously. When I went to college and started getting my car done at another mechanics I realized how much I had been scammed. I took my car in years later for a quick oil change. While waiting I overheard another customer talking to a mechanic. The customer had purchased a basic oil change but the mechanic had accidentally put premium oil in the car. The customer understandably did not want to pay the extra charge, but the mechanic admited that they do oil changes at cost to bring people in and upsell them and they simply could not absorb the cost. Minutes later a mechanic come out to talk to me about my car. I needed 400 dollars worth of extra work, they tried to tell me I needed a new serpentine belt and other things. I walked out to my car and showed the mechanic my service records, I had just had this done less than three months earlier. After showing him this he tried to convince me that he had miss read the mark on the paper, and they had checked the medium face and not the frown face. The last time I came in I needed a simple tire patch. I had planned to go to the place next door but they were closed for a company event, I sat in the parking lot for a long while looking at Precision Tune and finally decided for convenience to go over, after all it was a simple tire patch there was nothing to upsell. I can only blame myself for this one. They told me that they couldn't get the tire off and would have to break the lug nut to get the spare off. I can't prove it but it wouldn't surprise me if they broke it on purpose. This might just sound bitter but 1) I noticed the nail the night before and my co worker put the spare on before I drove home that night. I watched him do it. I told him that I would get it fixed the next day so he purposely put the tire on lose 2) this is the second time at this location that a simple tire change all of a sudden needed this extra 120 dollar service (on two different cars) 3) when I refused to let them do the work and asked for my car back the girl at the counter tried to make light of the situation and said "oh wow there must be something in the air this is the 6th broken lug nut I have seen this week" You can draw your own conclusions, but for me I have zero confidence in this place. It has been my experience that saving 5 dollars on an oil change has cost me 100s maybe 1000s. Good luck ladies! read more

I am new to the area, and needed a reliable place to repair my 2005 Chrysler Town & Country. My first visit for a broken dipstick (!) which was fixed before I could finish my coffee. My second visit, for a lube and rotate, was performed smoothly and flawlessly, and at a nice low price that surprised me. But the third visit is the subject of this message. I'm kinda car-savvy, so when I heard a suspicious noise in the engine area, I self-diagnosed it as a water pump problem and sent my wife off to have it looked at. Well the guys at Precision thought it was related to air in the cooling system caused by a leaking radiator, and they proposed to replace it. I agreed when they found the coolant level down 1 quart, so it made sense. But the noise I diagnosed was still there when they finished. Surprise - they called to tell me the radiator was fixed but yes, there was indeed a problem with the water pump. And they offered to R&R the water pump FOR FREE! This is no quick-and-easy job, so this offer was over the top. Yes, my wife had to wait another couple hours, but the car came back fully fixed and running like a top. This was exemplary service, and I'm a fan -- I've found my go-to garage in Greensboro! Dave. read more

Awesome, honest service! They take walk ins and appointments. They won't lie to you about your vehicle. Whatever's wrong with it, is wrong w it. And whatever's good, is good! read more

I brought my car in for an oil change and inspection and was told my front tires needed to be replaced. This was frustrating since I had gotten new tires from this location fairly recently. Long story short when I arrived to pick my car up Clay was very professional and showed me some mistakes that had occurred during my last visit. Clay went out of his way to make up for this and I was treated honestly and fairly. I will return in the future. read more

A special thanks to Clay and Gene who took time on a Saturday right before close to look at our Jeep which was leaking tons of oil after an oil change across the street at Havoline. Havoline rushed to get the job done and forgot to put the O ring back on the oil filter causing all of our oil to leak out all over the undercarriage, our driveway, etc. I called them back but they had closed. It was bone dry from the leak by the time we arrived at Precision Tune and they took care of us right away even though they were about to close, and fixed the problem for us. They made it a priority. Thanks for going the extra mile in customer care when it's difficult to find good experiences like this. Because of this we will be making a switch to using Precision Tune for our auto services. read more

My wife took her car in to have a tire repaired and decided to have her oil changed while there. This was late in the day close to closing time and based on her experience I think there was more interest by the employees in starting their 4th of July weekend than there was in quality customer care. The "mechanic" said there was nothing wrong with the tire. When asked why it was losing air, another man went to look and found a nail in the tire. Unacceptable. Tire fixed and premium oil change paid for, she came home. The following day she engaged the wiper wash and lo' and behold, it was bone dry. Premium oil change includes topping off fluids. We raised the hood and saw the windshield fluid was indeed not filled and the radiator coolant was low. I am now left to wonder if the oil was even changed. I called this morning and spoke to Billy. His response? I wasn't here Friday. Well, Billy, you answered the phone, that makes you a representative of the company. Own it and fix it! I will return to allow you to finish the job you were paid to do with the expectation of a monetary compensation for my time, but it will be the last time you see me. I take my truck to Beamer's where I am confident in their dedication to quality customer care, and now my wife will use Beamer's for her auto needs. read more

This is a great company. They always do a great job on my vehicle and treat me with the utmost respect. The staff there go over and beyond to help their customers at all times. This is my go to store/location. I recommend everyone to go check them out. Clay is the man and his staff is awesome. read more