Supreme Concrete service, workmanship, dependability, and customer service were all AWFUL!!! Stay away from this business. From the begining of the bid to the end of the job, there were issues accompanied with much heartache and frustration. A representative for Supreme Concrete came over to give an estimate for the job. Not only did he under bid the job, he did not list or define the labor and material needed to be used. The bid was estimated to be roughly $14,000.00. We were having a gunite pool installed and Supreme was going to do the coping around the pool, a retaining wall, boulders, and 4 foot wide stamped concrete boarder around the coping. Once the job began, there were more than 2 "no call no shows" were the company was slated to poor concrete. My huband or I made multiple arrangements (time off work) to be home to assure that everything went well with the pour and each time no one ever showed up. Not a phone call or returned phone call from us. The total job took 4 MONTHS, absoulutely ridiculous!!!! And each time that they didn't show up, a phone call was made to the company, which was met each time with annoyance by the owner Ricardo. He had a nack for constantly changing the subject and then he'd talk about how great his company was, never owning up to the fact that his customer service and dependability were sub par.
During the job, they completely destroyed our backyard by tracking out the sod, digging up trenches, then not replacing the top soil or sod. As well as burying big sections of our border around the lawn. Ricardo the owner said that we should have been told about the potential damage that would be made while bringing in the boulders. Again as stated above, that was not conveyed to us during the bid/estimate. To make matters worse, after all the damage was done, he didn't want to fix all the landscape that his employees made. Stating, "he wasn't responsible for it." Really? So you mean if I have a company come in and replace my kitchen cabinets and in doing so they destroy my kitchen and entry way floor. I am responsible for the damage?? That is essentially what Ricardo said to us. So, after a month of trying to get him to fix the damage, he finally agreed but under duress. So as you read this you are probably thinking, things couldn't get worse. Well it did. According to the pool company that we used, Supreme Concrete covered our water leveler with the coping. After speaking with Ricardo, multiple times, the final conversation essentially was left at him saying 1.) that I the homeowner moved the water leveler and they didn't know about it. 2.) they didn't cover it with concrete. 3.) he was too busy to fix the mistake. However, from the get go Ricardo was in constant communication by phone, as well as face to face conversations at the property to discuss how to do the job with the pool supervisor. He knew exactly where the water leveler was and was told multiple times to not cover it. The water leveler isn't something that you can move since it is fixed to a water pipe. And lastly, his company made a mistake and now they are to busy to fix it?? WOW, great customer service. So to finalize this disgruntled homeowners review, don't use this company. The job ended up costing us $5000.00 more, the grand total came to $19,000.00. That is a significant difference from what we agreed upon. And then to add insult to injury we have so much damage to fix. UNBELIEVABLE! Find another company fast, you will have nothing but added stress, frustration, disappointment, and financial strife. read more