I have used Supreme in the past for plumbing, boiler repairs, and running a gas line for a new dryer. However, our recent service to install and convert us from a conventional tank type water heater to the tankless one we had already purchased has been a disaster. Within 5-6 hours of leaving our home the first floor had filled with natural gas leaking from our basement. We had been upstairs, with bedroom doors closed, and didn't realized what was happening on the first floor. I had to call the 'after hours' answering service TWICE before getting a return call. By that time I'd given up, and called Vectren Gas Company. Upon arriving (within 10 minutes of our call at 11 pm on a Friday) Vectren quickly determined that the leak was from the flex pipe that Supreme had connected to the unit's shut off valve. He also noted on his paperwork he gave to us, that it was not installed to code as there should have been a 'T and a drip pipe' installed between the flex line and the shut off valve. Ultimately Vectren was forced to Red tag, shut off, and even place a lock our gas main outside the house. Vectren then had to be called back again on Saturday, to inspect Supreme's repair, before turning our gas back on. Thank God we were home, and I went to the bathroom and smelled the gas upstairs, otherwise my home and entire family may not be still be here today.
To and insult to injury upon receiving our bill today (which was not even itemized as to what was parts and what was labor) we were surprised to see that the cost was nearly TWICE as much to install, $1395 as what we had paid for the unit itself ($699 for an Electrolux brand from Menards). It also didn't appear as though the 20% discount for our Gold Service Plan that we have with Supreme had been credited. Upon calling Wes to question the bill, we were told that although the Gold A/C and Furnace Maintenance Contract we purchased last year does states that it includes a 20% discount off parts and labor on 'plumbing services' that does NOT include 'new plumbing' used for installations. Only work done on 'existing plumbing' which we felt was very misleading. Bottom line, find someone else to work on your gas lines! read more