This review is for Josh at Santa Fe Air heating and cooling, and for the company…read more Josh was on time, he was courteous, knowledgeable and most of all he was honest. Josh clearly reflects the company's philosophy for professionality and for integrity. After my AC stopped working, we spent two grueling days in a hot and humid house. Before I found Santa Fe, I called another company that seem to have great reviews based on Google business ratings, I later found that they are rated 2.5 stars on Yelp (don't trust Google for real reviews). The first company sent a technician out, who had a faulty meter and could not complete a full diagnostic, but, he said he was pretty sure the compressor needed replacing ($3000). Being that he did not do a full diagnostic, I turned the offer down. That night, after reading more reviews on local companies, I decided to schedule an appointment with Santa Fe Air heating and cooling, this was easily done on their web site. I did not have to wait long, at 0715 the next morning, Santa Fe called me to set up an appointment. In less than an hour one of their technician was at my house. Josh had me turn the AC unit on, and found that the unit was running properly, blowing plenty of cold air. The unit had been shut off since the previous company's visit, who had suggested to keep the unit turned off until the repair was completed. Josh asked me if the filter had been changed recently, as a dirty filter can cause the unit to lock, and that this had been mostly likely the problem. As a matter of fact, I had changed the filter the night before, after I realized that the filter was very dirty. The other company did not mention the filter as a possible cause, and rather had me incur an expensive repair. It has been 3 days since then and my AC is running great. I will be purchasing one of their maintenance plan for piece of mind. I can't say enough good things about my experience with Santa Fe Air heating and cooling. I am impressed with their integrity and values that are now days very hard to find. I will be calling them for all my HVAC needs.

Have used Santa Fe HVAC for years. Did a great job on quickly replacing my AC when it went out…read moreabout 3-4 years ago on the hottest day of the year. Current technician is high quality guy, Mike. This company is now owned by PRIVATE EQUITY and is everything bad you have ever heard about PE. Coldest day in December, Saturday night, heater goes out around 9PM. Called and the answering service didn't even know what company I had called. "Someone will call you back on Monday when they get into the office." HELLO!?!? my heater is out on the coldest day of the year. Is there is no emergency service available? "Oh yes, we have an emergency service option and they will call you when they get in on Monday." Monday 9am, got a call. VM. No urgency, no nothing. AVOID Santa Fe HVAC and any other company that is PE owned. I was on a service agreement and they would not refund the unused visit. AVOID.

Kearns wanted to replace our entire HVac. Two separate years they "filled up " our Freon as we…read morecould not replace system. Then suddenly after really staying on top of air filters etc our Freon leak suddenly disappeared. So do leaks fix themselves? I don't think so. Clearly they were dishonest and just wanted to replace our 25 year old HVac which is working perfectly. Completely dishonest. Charged us thousands of dollars for Freon we did not get or need.

Excellent work, more than fair pricing. Will definitely recommend Kearns Heating and Cooling to…read morefriends and family. Very competent and professional.

They fixed it dishwasher. It was clogged, and making a huge mess. They fixed it, and cleaned up…read morewell after.

I was so pleased with this company and their commitment to service. So pleasant to deal with. I…read morewill always be using them as needed and highly recommend them. The cost was extremely reasonable as well!

Superior Plumbing & Gas is an amazing company. The technicians are the best. The company…read morecommunicates constantly. They are precise and efficient. They are very easy to work with.

## Superior Plumbing and Gas: A Split Decision…read more I recently used Superior Plumbing and Gas for a bathroom remodel project. While I can't fault their plumbing work - it was efficient and professional - the bathroom remodeling aspect left a lot to be desired. **Plumbing Pros:** * **Fast and Skilled:** Superior Plumbing and Gas handled the plumbing aspects of the remodel quickly and competently. There were no leaks or issues after the job was completed. **Remodeling Cons:** * **Structural Oversights:** During the remodel, it became clear that the crew wasn't as knowledgeable about anticipating potential shower door options and leaving us, the customer options" to put in different kind of shower doors. They should have let us know that the wall was not strait and had a half inch off set between the bottom measurement openings and the top. Although that seems coming issue with bathrooms, we probably could have solve that issue with some minor backboard corrections. * **Waterproofing Concerns:** I had to be quite involved in ensuring proper waterproofing techniques were used for the shower, which will be tiled. While the final tilework looked great aesthetically, there were inconsistencies in the level of the tiles themselves. They did not use not enough self leveling in the right place. "Taking short cuts again" **Overall:** If you need a plumber for your bathroom project, Superior Plumbing and Gas is a good option. However, for a full-fledged bathroom remodel, I would recommend going with a company that specializes in renovations and can advise on best practices for shower construction and waterproofing. While the final product looked nice superficially, the potential for future problems due to shortcuts is concerning.

Duane and Aaron provided me with good service on my old system for the first two years I owned my…read morehouse until it was time to replace it. They replaced my old system with a new system and when looking at it after they did quality work with attention to detail. I would recommend them for any HVAC work you may need.

Recently my daughter's Air conditioner decided to quit on the hottest day of the month. I called…read moreGuardian, (who else?) & within an hour they had arrived. Th e technician went over the whole unit, discovered the problem, & physically showed us what was wrong. He ordered parts for us, & promptly returned when they arrived. The technician was courteous & considerate of our needs, and quickly repaired the unit. Thanks Guardian!

We had a good experience with Pierpoint, and most importantly, they were the most trustworthy…read morefeeling company we could get to help. If you want to skip the details, I'll say I up front recommend them and you should reach out if you need them. Our water line broke as we're in the process of selling a house -- great timing, right?! Aside from the bad timing, the fact of the matter was we needed someone out as soon as possible, but we wanted it done right. I had a few companies that were referred to us, and honestly I got some bad vibes... super low bids, lack of confidence in their ability to get it fixed, etc. Austin from Pierpoint was sort of my last hope as we needed to commit to somebody, and I appreciated their calm demeanor, fair quote, and ability to get it done. Another plumber I had out was too busy to do it, but I mentioned Pierpoint and he said, "Oh yeah, they're a good one to go with." I was able to communicate with them on project updates as we had to stay at the in-laws for a week and a half. They got all the proper permits, made sure the new meter went in the right spot and had it inspected with the city... all in all, I was confident they would do it the right way and they did. They ran into some obstacles which drove the bid up higher, which stinks, but I understand because there's no way of knowing what they might find when they dig, i.e. gigantic old stones in the driveway. I do feel like the crew's overall cleanup could've been better as our basement walls were covered in caked-on mud, as is the floor, and the driveway and neighbors house needed some more attention. However, I round up on my rating because they were there in a big way when an additional water line broke late at night on a weekend, basically a portion of the old city water line. The city water would've gone directly into my house, i.e. flooded the hell out of it in no time. Austin and someone on his crew had a generator ready to bilge water out of the trench, keeping my basement dry while they waited for the city to fix their issue. If you've ever waited on the city of KCMO, even on the phone, you know what a task that is... and this was on a weekend at night! I really appreciate them being there for that and handling it. All in all, I felt seriously at peace after meeting with them compared to the five other groups I had out to bid on it, and they backed that up. Glad to be done with it!

never showed up when needed, spent about 35 minutes on site each time then left, very bad attitude…read moreand amateurish called our engineer an "f'in drunk"

I've used Lancaster to come out and service my heat pump. Of course you never need the heating and…read morecooling company except when it's a 110 or 10 below, so the woman who took my initial call was very upfront with not promising sooner service than what could be delivered. So when I was scheduled the technician was prompt and on time. He explained what needed fixed, what was under warranty, and what I should watch out for in the future. I felt the service was thorough for the money I spent. He did say if I signed up for a twice a year heating & cooling check up I would get 10% off which I did. I have yet to hear back from them, but I have yet to have any problems since my repair.

There was a backup in an outside line and they did a good job of getting it open. My house was…read moregetting lots of water inside due to this problem.

Arrived when they said they would, very timely on the service performed on a hot water heater…read more Respectful of me and my property. Polite Was more expensive than I would have imagined, but happy with outcome