Great staff, helpful, professional and kind. Been using them for years and are always on top of…read morethings.

Do not store your things in this place! Ever since this new…read morecompany took this over the service has been horrible. The new management does not have any knowledge of customer service whatsoever and has yet to figure out how to use their software. They have completely lost sight of how to deal with the public and only know their "corporate rules" and how to shove them down your throat. The previous management actually smiled, were courteous, and always helpful...we have been with Storage Solutions for over 10 years and the woman behind the desk never took that into consideration when throwing the new "corporate rules" at us. We are now looking for a new storage unit location...I recommend you do the same.

We were looking for a storage place on or near Cave Creek Road. We checked out several places. This…read moreone had the right size for the right price. We've had our storage unit for several months now. Recently, we needed to switch the type of unit we have. The transition was easy. It's run by a husband and wife team. We've dealt with both. They have been very helpful and courteous. Prices are comparable if not cheaper than other places in the area. If looking for a unit, worth checking out!

The worst storage facility in town! Staff is nasty , facility is dirty and they lie about prices!!read more

I have had a unit with this facility for almost a year without any issues. The facility is clean,…read morewell kept and the customer service is outstanding. I highly recommend this self storage location.

satisfied with the service and the lady that works in the office was very helpful. will return to…read morethis place if I need it again

I've been renting from them for 16 months. The staff onsite is nice and helpful, however the…read morecorporate policies are awful. First, they lured me in with an introductory rate, but made no mention that it was an introductory rate. My rent has increased 42% in 16 months. The possibility of rent increases are in the contract, but that kind of hike needs to be made abundantly clear from the start ("this is an introductory price ..." . I was extremely surprised at all of the increases I've had in just over one year's time. But, they got me. Access to storage is not much longer than normal business hours, which can be problematic. What's worse, they require you to provide proof of insurance or they will automatically bill you for monthly insurance. Unfortunately their central office and local office are not always on the same page, so I will receive notices multiple times a year from each for me to send them my insurance policy, even after I've already done it. In 16 months I've had to be on the phone with them somewhere in the 5 to 10 times range with billing or insurance problems, and add to that multiple emails. I send them stuff and they conveniently don't receive it. Last time, the proof I showed wasn't enough and they needed the declarations page from my actual policy and additional insurance info. I've got to contact my insurance company and find out the information that they want. All of this so that they can charge me an extra $12 a month. This sort of thing happens multiple times per year. Absolute madness. But I have so much stuff in storage that I would have to hire a moving truck to get it out and into a new unit with a new company. They have me over a barrel, and they know it. What an absolute mistake I made renting from this company. Huge regrets. This is the absolute worst experience I've ever had renting from a storage space, and I have been doing this for well over 15 years. Save your time (so, so much time) and money and stay away from this company.

Love this storage facility. Both Tony and Mary were very professional, efficient and helpful. The…read morefacility is very clean and seems safe and secure. The prices of storage are on the climb everywhere and their rates might be a little bit more than some other places nearby but after visiting other facilities, it was clear that you get what you pay for.

I have used this for my storage needs off & on for years & will continue!…read moreThe manager, Kirsten, is friendly & helpful !!! I truly appreciate the convenience & security of Belltower Mini Storage.

We have used this storage facility since they have opened. We have went through many managers…read morethere. The manager now ( Kirsten ) is by far the best manager this place has ever had. She is really easy to get ahold of and she keeps the facility looking so clean. We all really appreciate all her work and dedication. Thank you

I have used Dollar Self Storage for about five years, and I genuinely cannot say enough good things…read moreabout them. The staff has always treated me with kindness, dignity, and respect, and I've always felt like they actually care about their customers--not just the units they rent. Value is a top priority to me ,as it is most, and they definitely make sure your Dollar goes the mile! What has meant the most to me is how seriously they have taken the security of my belongings and my privacy. After a relationship ended, I had an ex who had previously been authorized to access my storage unit. When that situation changed and I no longer wanted him to have access, the staff took my concerns seriously and helped make sure my unit and belongingS a a were protected. I felt listened to, respected, and safe rather than being made to feel like I was causing a problem. Over five years, I've consistently had positive experiences here. Having a storage facility where you can trust the people running it makes such a difference, especially when you're storing things that are important to you. I absolutely recommend Dollar Self Storage and am very grateful for the way they have treated me over the years. Five stars! * also they consistently have new account deals like 1-2 free months - dont forget to ask! Thanks robert & staff !!!

This place is great if you are looking for a storage unit! Only been open about 6 months, but the…read moreplace is brand new, clean and easily accessible by the shopping area and freeway. Had a nice tour on a golf cart, contract and rates were clear and concise! Customer service was fast, quick and thorough! They explained everything for me and sent me on my way with a nice packet of information to make sure I had everything I need. Great deals & refer a friend for bonus too.

Soft touch moving made our move easy. Jose and Scott showed up on time, they called ahead and…read morestated the time they would arrive.They moved everything with care, you can tell they didn't rush just to move items but did it with love like it was their own items. We will definitely use SoftTouch again.

I am writing as a repeat customer to express my strong dissatisfaction with Soft Touch Moving and…read moreto document a pattern of poor service, unexpected fees, and unprofessional behavior. Previous Moves: My first two moves with your company cost between $250 and $350 each. The most recent quoted move was significantly higher at a flat $500, with an additional $180 charged in 30-minute increments (rounded up) for any time over the agreed period via the Groupon deal. During the most recent interaction, I was charged unexpected extra fees. When I questioned them, the representative hung up on me. I called back to request assistance in recovering funds through Groupon. The representative again stated that Groupon is a third party and not their problem, then hung up on me a second time. Email from Lisa (for reference): "Thank you for sending this over. We have 6/12 arrival 630-7am. For the Groupon we will need the Groupon redemption code and I can send over our contract and payment link for the trip fee $100 + $40 mileage fee and $90 moving supplies that are required to properly protect and handle your belongings (stretch wrap, mattress bags and tape). On the day of service any additional hours are $180 prorated in 30 minute increments rounded up. Please let me know if you have any questions Thank you Lisa" You may verify yourself whether these additional charges are clearly disclosed in the original Groupon description. Edit after laughable response from owner: I have receipts from th bank showing I received a full refund. No need to lie. Service Issues: * First Move: The crew initially performed a walkthrough and appeared professional. However, after the move was completed, they had forgotten one of my televisions. Despite pointing it out, they offered no solution and simply left. I was forced to arrange separate transportation for the large TV myself. While the crew was polite, the lack of accountability after a walkthrough was unacceptable. * Second Move (No-Show): The movers failed to show up entirely. I filed a dispute with my credit card, which resulted in a full refund. Credit Card Refund Confirmation: "We are writing to inform you that a refund has been initiated in connection with your recent transaction with Soft Touch Moving. After reviewing your dispute and the details provided, we have processed a reversal of the applicable charge. The credited amount will be returned to your account ending in **** within 3-5 business days, depending on your financial institution's posting times. No further action is required from you at this time. If you do not see the refund reflected after the stated timeframe, please contact us so we can assist you further. We appreciate your patience while we completed our review." In summary, I would strongly advise others not to waste their time or money with Soft Touch Moving. The combination of surprise fees, poor communication, unprofessional hang-ups, forgotten items, and no-shows demonstrates a clear lack of reliability and customer service.

Ryan Amaraland Sherry Coloma, so helpful so knowledgeable and super patient. Spotless and clean…read more Its not easy to get a space in here. because its as it should be. One of the better prices in the area. Thank You so much.

A storage place with a heart. Got there, sign said " Manager on property, be right back". The…read moremanager was out cleaning the property. The place is very clean, secure, affordable and managed by a man who treats the buisness as if he owns it, and customers as if they're friends. Not like anyplace I've rented storage before, I am a very satisfied customer and recommend the property every chance I get someone to listen.