Point to ski both Breckenridge and Keystone on a trip. Very easy to go in. Didn't have…read morereservations, but I'd recommend them if you had them. Pretty quick in and out. Service was great.

Not coordinated at all and dishonest. Only needed to rent boots - tried to make me wait through…read moreboard fitting... for a board not needed. Spent an hour trying to pay after getting my boost within the first 20 minutes of being in the store. I asked what the refund policy is since i might not use both rental days. Boot fitter said 10am but if calling prior 10 if issues getting in, they'll work with me. Called in and guess what? "Gentleman" on the phone got an attitude and said no - unfortunately you have to be in before 10 - gave 0 care i was waiting for my nephew to get off the mountain after being overwhelmed and taking forever to get down. Plenty of other rental places in the area - you should avoid this one in my opinion. Edit - When going to drop off the boots just before 10:30, a wonderful person named Mari was still willing to process the refund and was super empathetic! More Mari's in the world needed!

Amazing performance-oriented ski shop. No frills but high quality products -- boots, skis, helmets…read moreand gloves.

I bought new boots from A Racers Edge and was unhappy with the process. Most of the negative…read morereviews seem to be from people who didn't buy new or tried to walk-in without an appointment. I hope my input is more useful for anyone else considering a new purchase, and maybe it can help the shop owner identify some gaps in quality control. *Purchased on 4/7, follow up on 4/11. Hawx Ultra 110 Boa @ $979* I know this store probably encounters a lot of entitled tourists, but that's not who I am. I'm a bit shy and easy going, and sometimes you just don't quite realize how bad an experience was until afterwards. In retrospect I should have bought elsewhere, but was excited to get boots and hit the slopes quickly. That's where I'm coming from and why I went through with a purchase I didn't feel good about. The guy helping me had an attitude. He wasn't flat out rude, but definitely had an air of superiority to him. He's a local, expert skier, combined with a lifetime of experience, and I was just another tourist he had to help. It was a dismissive attitude and every question was answered as if it was a dumb one. He talked to the other workers just as much as he talked to me, if not more. I got the impression the shop owner was not around on those days. He asked me some basic questions without much follow up and made some incorrect judgments based on that limited info. He quickly measured my foot, and told me what I suspected, I have flat low volume feet on the narrow side with some pronation. I told him it makes sense because most of my running shoes are LV stability shoes. He pulled out some fancy, high end boots to try first. They felt good and it was even from a line of boots I had noted as a possible choice while doing my own research. He then pulled out a much stiffer (race?) boot which I knew wasn't going to be good. The 3rd pair was a MV boot which I knew probably wouldn't work either since we knew my foot was LV. To recap, I was asked limited questions, quickly measured, and tried on 3 boots total. The second two seemed to be ones he knew would be wrong for me and push me towards the first more expensive ones. This was nothing like the boot fittings I've heard of. People told me about trying on tons of boots, working to replicate perfect positioning, and spending 2 hours finding their ideal fit. I was in a bit of shock when he seemed finished with me after I tried on the first boots a second time. My fitting was wrapping up after only 30 minutes and no other options were being presented. I ended up paying $900 for a boot that was being sold for $500-600 at every other place I could find. I didn't realize this until I got back to my room and looked it up. Immediate buyer's remorse sunk in. I just didn't have the nerve to return them at that point. I hoped he would make it right during the follow up. I would have been satisfied paying the full MSRP price difference if I was receiving a true boot fitting experience and quality time towards a perfect fit, but I didn't receive either of those things. It's also important to mention that he misquoted the boot for $800 until we reached the register, casually noting the difference. During my follow up I told him my inner ankle bones were rubbing. He said a footbed might help, but he could try one thing first. I saw my opening to mention the price difference. I said "I know I'm paying for your expertise and time, but noticed a $300-400 difference. Do you think you could give me a discount on a footbed or anything to help me feel a bit better about that?" He rudely dismissed it and said "well if you wanna buy the wrong boot somewhere else and bring it here it would cost you hundreds for me to fix it. I quickly dropped it, but disagree with everything he said. I could've easily bought the same boot based on my own research. He didn't do any worthwhile alterations or add any value suggesting a line of boots I was already eyeing. He unscrewed the boot boards and tossed the screws aside, "ah you don't need those." Even if they were not important, I would have preferred he kept them as the manufactured intended or at least saved the screws. He duct taped some inner heal wedges while distractedly chatting with the other workers. The right felt a bit better, but the left felt worse. He replied, "That's not possible cause the inserts make it so your ankle leans the other way now." He didn't try to address the issue any further. The next day I skied for an hour before having to stop and check them. I found the issue... It was completely out of place. The pictures attached show how I found them and the lack of effort in the work. I borrowed tape and fixed them myself. 2 hours wasted on my final day. TLDR; didn't get a proper boot fitting experience, over paid by around 40%, had to fix sloppy alteration work myself, probably got the wrong boot. Overall really bummed at the waste of money and time, but mostly just disappointed I didn't get a real boot fitting experience.

Last year I had an unfortunate run in with some rocks so I came in to get some P-Tex and the very…read morekind and helpful staff members pointed me in the right direction and ended up given the me the P-Tex for free

The absolute worst customer service I've ever experienced!!! Went in on 09dec around 4:30 and all…read morethe men working seemed annoyed to actually do their job and help a customer out. But the selection of inventory was good so at least they got that going for them.

Vail has its fair share of sport equipment rental shops but Vail Sports is conveniently located at…read morethe Lionshead Village entrance. For the summer months, visitors can rent a bike for any terrain. I wanted to see what the hype was about, so decided to try an e-bike. The bike was a very clean, class one e-bike suitable for biking/walking paths. The Bosch e-bike system was easy to use and allowed for quick change riding mode (manual, sport, turbo, etc) and being able to switch on the fly was a huge advantage when it came to riding the steep hills (going up both ways.....lol). The rental process is quick (especially since Epic Mountain has my profile) and the staff was really helpful, giving me a quick rundown on how to operate the bike. Rental rates are by half day (4 hours) or full day. Take note that folks can save 20% when reserving online versus in-store. The pricing is a little more expensive than if I had rented an e-bike thru our hotel, but Vail Sports has better maintained equipment. Rental prices do include a helmet and each bike has its own handlebar bag. I was able to ride thru the town, in the residential area and up/down Gore Creek Trail. The latter is a safe option when going between East and West Vail and does provide beautiful scenery. Upon returning the bike, the staff was also very friendly in answering my questions, helping me to decide whether or not I am going to invest in a purchase. I must say the pedal assist on some hills was a fantastic bonus to my ride. This was a great "touring" experience while visiting Vail and with the friendly and very knowledgeable staff, I would definitely recommend Vail Sports for all season equipment rental!

I came in to see if they can fix my DPS skis which were pretty banged up and needed some epoxy work…read moreas well as a regular tuning. Nate went out of his way to help me and even hooked me up with a demo for the day while my ski was getting fixed. excellent service. Excellent result.

I reserved four e-bikes for Sunday, June 14, and specified bike sizes--including a small bike for…read moreone rider--more than three weeks in advance. When we arrived, there was only one employee working (Mike) and another group ahead of us, so we waited about 15 minutes before the rental process could begin. Once we were helped, we were informed that the small bike we had reserved was unavailable. Mike then spent roughly 30 minutes trying to repair another small bike in the back. After he brought it out, we did a test ride in the parking lot, but the bike immediately displayed an error code. We were then told it would not provide any pedal-assist power. At that point, we gave up on getting a working bike from Breckenridge Ski & Sport and went across the street to another rental shop. Remarkably, they had a properly sized bike ready for us almost immediately. Once we got on the trail, the three bikes rented from Breckenridge Ski & Sport all felt noticeably underpowered compared to the bike from the other shop, which easily outperformed them throughout the ride. The online reservation process was straightforward, but the experience at the store was frustrating and disappointing. Reserving specific bike sizes weeks in advance should ensure those bikes are available and in working condition when customers arrive. I appreciate Mike's efforts to solve the problem, but the lack of preparation and equipment readiness significantly impacted our experience.

totally disliked the store. the customer service was awful. i went in there to get two e bikes for…read moreme and my friend. sure, it was normal pricing, the bikes they offer were straight up the most uncomfortable bikes EVER. the chain totally was clacking. i rented from a different store and i had a miraculous time. not this place though. if you are considering purchasing/renting from here. DONT.

Customer service is amazing would recommend I was able to find my shoes and was told if I couldn't…read morefind them they could order them for me I was so happy that they offered this option!

I just bought shoes and socks at this store. The socks came from a large bin of socks labeled: but…read moreone get one half off". It was full of Nike socks. When I checked out the woman told me the discount did not apply to Nike socks. Then referred me to tiny print at the bottom of the sign. There were no non-Nike socks in the box. This is false advertising and unethical. I asked for a manager and she said she was a manager. Then said she puts them out like corporate tells her too and "I just work here lady" I will not shop at Famous Footwear again.

I Agree with many of the reviews! Tim at Precision Ski is truly exceptional! He's incredibly…read moreknowledgeable, genuinely helpful, and goes above and beyond in every way. As many of the reviewers said, He's just an amazing, positive person who's clearly passionate about making your ski experience the best it can be. I enjoyed meeting him and he did an excellent job on edging and waxing a pair of really beat up skis. They look new! He saved my Chili ski vacation, hands down. Tim was by far the most knowledgeable and the most helpful in every way. We will be back for boots this winter.

Tim at Precision Ski is truly exceptional. He's incredibly knowledgeable, genuinely helpful, and…read moregoes above and beyond in every way. Not only is he an extraordinary boot fitter, but he's also just an amazing, positive person who's clearly passionate about making your ski experience the best it can be. He encouraged me to visit several other shops to try on boots they didn't carry, and after going to multiple places, it was obvious--Tim was by far the most knowledgeable and the most helpful. I originally came in with seasonal rentals, and he didn't even care whether I bought boots from him--he just wanted me in the right ones. He even called around to other local shops to find the exact pair I wanted and sent me there, knowing he'd lose the sale. That kind of integrity and dedication is rare. Tim made a customer for life. I can't wait to work with him again when I'm ready to buy skis. Highly, highly recommend!

The water from the water fountain here is crisp as fuck also Michael is super knowledgeable and…read moregreat at his job

I have been a member since 1971 and had several poor experiences at the REI in Dillon, Colorado…read more Came in to get new cross country ski boots and was ignored by a salesperson working with one customer. Another sales dept employee who was helping her put back downhill ski boots after about 5 minutes said he would get someone to assist. After waiting another 20 minutes we left and the saleswoman never even looked up or responded. I was a retail shoe salesman and you actually can go back and forth with two customers. Either crappy training or uncaring sales people.