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    Surepoint Emergency Center Addison

    3.8 (30 reviews)
    Open Open 24 hours

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    Yuck
    Dawn M.

    Well today my clumsy self did what my family has forbidden me to do for years.....use stairs with shoes on. Yeah yeah go ahead laugh. But it's true. I fall down the stairs and ONLY ME FALLS UP THE STAIRS!‍ So today I went to the grocery and the liquor store, came home and with my slip on Sketchers walked out my shoe and fell up the stairs, falling onto the broken glass. Went right over to ER Near Me. They were great. Moved the TV so I could see the Stros game. Xray my cut, dug out a tiny piece of glass. Applied the skin glue, and gave me a tetanus shot. All the while being professional and engaging. This wasn't my first trip over there. But they are always wonderful.

    Andrea R.

    Don't go. Unless you enjoy paying their starting fee of $500 for sub-par health care. After 5 days of persistent cough, sore throat, lost voice, sinus infection type symptoms, I finally gave in and went to the nearest clinic that was open early. I do not get sick often, and avoid the doctor because my health insurance is not great (teachers deserve better). On the last day of school before summer, I arrived to ER Near Me at 6:30am, in attempt to get a diagnosis/meds and go to work on time. I began signing paperwork, and was called into the room quickly. I was not given a chance to complete the paperwork before the exam started. The nurse (Emelly) was friendly and caring. She asked about all of my symptoms, took my blood pressure and temp (although didn't say whether they were normal). Then she brought me meds. She told me what each of the meds were, but I was not familiar with them and she did not mention side effects. It was a lot of meds! I don't typically take any medicine and hadn't eaten breakfast. But, I took them hoping for relief. I immediately felt nauseous and a bit later felt light-headed. She left and Dr. Hailey came in. He asked a few questions and listened to my breathing with a stethoscope. Then he left. A different nurse came in and gave me flu and Covid tests, then told me they were taking me for chest x-rays, which the doctor didn't mention. I asked if they could find out about additional cost for x-rays. Another woman came in and told me she didn't have information on the cost of the x-rays and that would be for me to determine with my insurance company. I declined the x-rays. It would be difficult to call the insurance company with no voice. A lady came in requesting payment before I was given any diagnosis or treatment plan. After a long time of waiting, I left the room to see what was going on. A nurse saw me and said the doctor would be right back. Every person that left my room gave me no information. It was frustrating. Finally, the doctor came in to diagnose me with Bronchitis and Pharyngitis, which prompted me to ask if my test results were negative and he confirmed they were. Again, no information provided, I had to do all of the asking (with no voice). He told me he was prescribing a steroid and antibiotic and he left. A long time passed, so I went out to find someone. The original nurse finished her shift, so a new nurse (Wendy) came and gave me printouts about Bronchitis and Pharyngitis and a packet of disclosures (aka we charge a lot and are not liable). I had to request the rest of my chart, because there was no information included about the meds they gave me or my vitals. I also requested that she ask the doctor to call in anti-nausea meds because I was already feeling sick. She agreed, then gave me the rest of my chart and led me out. I sat down in my car and looked through the paperwork. It only listed 1 prescription. I went back in to confirm that I was prescribed 2 (steroid and antibiotic) as the doctor stated. She called the doctor and said he would be right out. After a long period of waiting, the nurse came out and said he ordered both prescriptions but would not be prescribing me anything for nausea. If I wanted the additional prescription, I would need to re-register and check back in (I'm guessing that means pay again). I told her I wanted the chart to be made accurate, and requested a new printout. Then, I demanded the doctor come out front. I explained to him that I requested nausea meds before I left the room, due to already feeling sick from all of the meds they gave me. I told him his chart was inaccurate, it only listed 1 prescription. He left and came back with an accurate printout, gave me 1 nausea pill and told me he sent a prescription for more. Two hours later (with zero other patients in the building from start to finish), I finally got to leave. I got no thank you, no hope you're feeling better, sorry for inconveniences, etc. I did see a lot of exchanging of glances and rolling of eyes between staff members. Nurse Wendy seemed annoyed, and told me she was trying to clean my room (when I came back in to get the prescriptions corrected). She was also annoyed that I wasn't wearing my mask inside my exam room (she pointed it out). It was impossible to communicate with no voice and a mask on. I was unable to go to work (being contagious), so I missed my students' last day of school. I cried while I was there, no one asked me if I was ok. Of the six people I saw while there, only the first nurse (Emelly) seemed to care, and to think it was the end of her overnight shift, is pretty impressive. I am surprised at all of the good reviews for this place. Yes, it was nicely decorated and clean, but that's about all it had going for it. If I hadn't needed care outside of typical hours, I would not have gone here. $500 for a visit is outrageous. I should've waited 2 hours and gone to Urgent Care, I've never paid more than $75/visit and received better care.

    When your daughter hijacks your cozy bed @ ER near me Addison.
    Jeannette M.

    Well I do not recommend a kidney stone the size of a marble or so it felt to kick off your Thanksgiving week I profusely recommend this location. Their phenomenal staff is the epitome of professional, compassionate and committed. Starting from checking with Emily which was seamlessly efficient to Austin starting an IV effortlessly to most importantly getting to meet & be treated by Dr. Hailey. I was on the receiving end of such elite care that despite the tremendous amount of pain I was in; the feeling of contentment & their ability to take care of me & their willingness to treat me with just the utmost of professionalism and kindness is overwhelming. Scott and Austin as well as I believe David are an amazing example of their professions and Emily!!! Emily, there are no words to describe how your intuition and your amazing ability to get me checked in without hesitation is really what set the tone for my care. BUT, one associate there as well as the discharge doctor were not my favorite I can still tell you everybody else there stood in amazing representation of how lucky and fortunate we are to have this type of medicine provided for us. Dr. Hailey has continued to advocate for me and provide me with exceptional care weeks later. He is a true credit to his profession and I'm so fortunate that as I stumbled in there in the wee dawn hours thinking I was going to die he was there to take care of me. Thank you -Jeannette

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    9 months ago

    Great staff! Great facility! Helpful, caring and quick! This is the place for all of your emergency room needs!

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    3 years ago

    Takes NO Tricare insurance or Medicare 925.00 for a Covid test? Shame n you won't be back

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    2 years ago

    Great staff and very clean facility! Highly recommend and will definitely return in the future!

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    Review Highlights - Surepoint Emergency Center Addison

    Hailey has continued to advocate for me and provide me with exceptional care weeks later.

    Mentioned in 3 reviews

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    Jeffrey M Schussler, MD FACC FSCAI

    Jeffrey M Schussler, MD FACC FSCAI

    2.8(5 reviews)
    11.9 miEast Dallas

    Great dinner and a great night was spoiled by a bad mannerd waitress! We still gave her a good tip…read morelet's put it to what a bad experience which could hv been an enjoyable evening!

    We moved to Texas and needed a new cardiologist. We were recommended to see Dr. Schussler. But…read morebefore we could see him he wanted all our records to decide if he would take us on. He decided to take us both. We were pretty excited thinking that we were going to have another great cardiologist. Upon seeing him he made us feel that our last cardiologist didn't know what he was doing, even though our last doctor saved my husband from his heart attack. Everything that we were doing with our last doctor according to him wasn't necessary. This really baffled us. Then to top it off he didn't feel he needed to see us but in 6 months for our follow up and than after that yearly which concerned us since my husband had 2 heart attacks. He also told us that the tests we were having with our other doctor wasn't necessary. He than told us that if we where having any heart problems to go to the hospital instead of seeing him. We left feeling pretty stupid and wondering what we had been doing with our last doctor. He really didn't make us feel that our heart health was a concern to him. The final insult for me, was my heart medication went up to over $600 with insurance . I texted him to ask him to change my medication to something comparable and cheaper. I explained that I was also almost out of my medication. He didn't respond to my first email and took a few days after my second email to respond. He never answered my question to change it, only to say why was I given this medication In the first place. And that he would suggest i ask if I can be put on the cheaper version. That was exactly what I was asking of him, since he is our cardiologist now. So instead of changing my medication as I requested he referred me back to my initial doctor whom he was supposed to of replaced. We feel that he is not a good doctor and doesn't really listen to or is concerned about his pat's. I would not recommend him as a doctor to anyone with heart issues.

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    Jeffrey M Schussler, MD FACC FSCAI - Baylor Heart and Vascular Hospital

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    Baylor Heart and Vascular Hospital

    Surepoint Emergency Center Addison - emergencyrooms - Updated May 2026

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