I have had State Farm since I first started driving. They are very informative, have a great online…read morewebsite to view your info. I don't like paying for a service, then finding out you are not covered for this, only so much for that... they listen to you, and customize your insurance for you and make sure you are covered for what you need if things happen. Chad is kind and very professional, and I like his new office right on Randall Road, easy to get to and a nice parking lot. They also have the device you place in your car so you can get discounts, but I don't get the added ER, almost like small mobile service as I have a phone and most people in cars have phones too if you don't have one. Not exactly sure how the safe drivers discount works, it is a newer service for me and I get confused with info packed features. But I know I like State Farm! I have been in accidents, smaller and they took care of everything and I never had to worry much - what you need when accidents happen!

I'm still getting notices of refund checks I'm supposed to receive and I never did receive the…read morecustomer gift certificate I was to have received to pay back my bank $10 stop check payment. An utterly useless organization.

Lonna is the best! She made the process so easy and is so knowledgeable. Instead of all the work…read moretrying to shop around she was able to find us the best insurer and the best part is that you pay the same price as if you found the quote yourself. Will be a long time customer going forward and recommend to anyone who mentions they need to switch. My parents have used JL Jones for years and I finally remembered they told me about them when my insurance skyrocketed and am so glad I called.

From the owner: If you’re looking for a better insurance experience, you’ll love doing business with us!…read more Being an independent agency means we shop and compare numerous insurance options on your behalf to find the best combination of cost and coverage. And the best part – you won’t pay more for our service. In fact, you’ll likely save money, as we can often provide a better value than you might find elsewhere. In the end you get the benefit of competitive pricing, comprehensive coverage, and a personal advocate.

James Henry is an insurance agent who truly cares. I'm not going to waste your time. I'll tell…read moreyou facts. This man always answers the phone. His prices cannot be beat, even by military exclusive companies like USAA. James Henry has been my insurance agent for 7 years and has become like a family member I never met. Jimmy was there when I was a single man barely scraping by with liability insurance. He was there when I bought my house. He gave advice when I was getting my finances together beforeI got married. He even once politely advised me not to put my girlfriend on my insurance policy before I married her. Jimmy has always been there for me. Once I left for a slightly cheaper price, Jimmy understood. It was disastrous and Jimmy was genuinely happy to serve when I came back embarrassed. This is a great guy and a better agent.

Seniors beware. I with her for over 8 years, never heard from the office. Price kept going up. I…read morecalled to cancel and then she talked to me about trying to save me money and get me discounts. Why didn't I get a call prior to save me money and give me discounts then?

Hi Bridget and Kristen:  I just want you to know the whole towing…read moreexperience went really well yesterday. They came right away. I was surprised at the way they kept me informed about the timing via phone and text, and the tow truck driver was very nice, and Kristen (of your office) arranged it all for me, so it was seamless and stress free. I did not even have to file and claim and seek reimbursement. I have never had a tow experience like that before. So thank you. Sarah

Is your best friend when trying to get your business but after that, NEVER responds to emails…read more Guess he's too important. Zero customer service or acknowledgement from him. Not just to me, but my family and cousin when he was with him. Took over a year to get a house claim from weather damage put through and that was because of me. 14 MONTHS! Literally sent emails asking why there is NEVER a response. There was NO RESPONSE. Ghost town. There is a person working in that office doing all the work and she is AWESOME! Other than that, not happy at all. Zero responses and said I would be covered with a certain house coverage, which wasn't the case when something happened.

Awesome company. State farm always has my back and having an agent that cares means is something…read moreeveryone should have. Sam's always a call or text away and is very helpful with me! Amazing company to work with for your insurance needs.

Magnussen Benefit Consultants is a top notch professional insurance brokerage. Liz Magnussen goes…read moreabove and beyond to serve her clients and always provides me with accurate and smart information. Having this company at your side when trying to navigate a complicated health insurance marketplace is invaluable.

I filed a roof claim with State Farm a year ago. State Farm did not find the match for the shingles…read moreand sent me the letter that the new shingles will eventually fade away and will match the existing color. The existing shingles color are light gray and the shingle samples provided by State Farm for the repair are close to black color. Despite the manufacturer's emails stating that their shingles will not match in color over time, I ended up with patched roof with different colors. I reached out to Mark for help on a few occasions and he was included in all the emails with State Farm after we requested only written communication. Mark and his agency did not help us at all with this situation. I wish I could include the pictures, so you all could see how ridiculous this is. Keep away from State Farm and this agency!

What a great insurance agent! I'm constantly impressed by the attention to detail, follow through,…read moreand general customer service of Mark Krueger and his staff. If you are looking for car insurance, home insurance, life insurance, etc., I would highly recommend this office. It feels like a small town business where the employees actually like to do a great job and take care of you.

I never requested a quote from this office, yet I've been receiving repeated calls almost daily. I…read moreignored the calls and sent them to voicemail, but they continue anyway. The first agent who contacted me identified himself as Jake. I never gave permission to be contacted, and this level of persistence feels aggressive and unprofessional. If someone does not request a quote and does not respond, that should be taken as a clear sign they are not interested. Respect people's time and pri

Helpful agent made it easy and friendly to switch my insurance…read morecoverage. And saved me a lot of money going forward. Thanks

Josh Austin my insurance guy is THE best! I met Josh at a chamber of commerce event and decided to…read morehave him take a look at my insurance policy. I was glad i did because Josh got me better coverage than my old company and saved me money at the same time!!! I was so impressed, I started telling all my family and friends about Josh and country insurance. I am happy to say many of my friends are now clients of country! Josh Austin rocks!!!!