I must say, the easiest and smoothest process to get my daughter a life policy with Mr. Black. This…read morewas an important topic for my family and I and Mr. Black explained everything very well. I really appreciate the assistance and professionalism. 10/10

Wes is always pleasant, professional, and a true pleasure to work with. He took the time to…read moreunderstand our needs, explained everything clearly, and found countless ways to save us money without sacrificing coverage. His attention to detail and commitment to getting us the best deal really stood out. If you're looking for someone you can trust who genuinely cares about helping you, Wes is definitely your go-to for insurance!

We recently got our annual insurance renewal notice. We have homeowners, auto and umbrella…read moreinsurance. The notice showed a really substantial increase over last year. We called Michael Plageman, our agent, to discuss the increase. Michael and his staff including Scott are extremely helpful, professional and eager to help! After Michael reviewed our account, it turned out that not only did we NOT have an increase in our premiums BUT that we had significant REDUCTION of hundreds of dollars! Michael Plageman has been our agent for several years and we have always been very satisfied with the excellent service that we receive. Obviously this experience was spectacular and we wanted to share our appreciation of the Plageman Agency- American Family Insurance. Ward W. & Ed E.

Michael is an amazing agent and consummate professional. After hearing what he could do for both…read moremy auto and home insurance, I cancelled previous insurance accounts and switched to Amercian Family. I not only saved a good deal of money, the coverage is much better and geared to my specific needs. I only wish I had switched earlier. Highly recommended!

From the moment I called State Farm & spoke to Sebastian Szymczewski till the end of our…read moreconversation I was so pleased with his knowledge and how he can help me. I switched my homeowners and auto insurance immediately based on how much money I'm saving thanks to Sebastian. He answered every question I had plus offered even more. I'm so happy & excited I'm already telling my siblings and will be spreading the word how State Farm looks out for me as a customer. I'm happy to be a part of such a reputable insurance company. The process of switching over was so easy and Sebastian was very thorough going over every part of my policies and making sure everything was to my satisfaction. I'm saving $300 on my auto & close to $400 on my home owners insurance. Please call Sebastian at this number 224-231-6068, with the State Farm agent's office of Kyle Engelbrecht, in Schaumburg. Contact this office to speak with a great staff who cares about you! I wish I would of done this much sooner!

Kyle was very patient and easy to work with. He was responsive throughout the process and helped me…read moresecure a great quote for my car insurance.

Avoid at all costs. Deceptive and untrustworthy…read more The only positive point in our experience with State Farm was when they were pitching us the plans. From there is went downhill quickly. We signed up for Auto Insurance, Classic Auto Insurance, and a renters policy. After we signed the papers and paid the premium... 1st: we received a phone call from office stating that we did not qualify for a discount previously agreed too, the premium went up over $100 a year. This should have been enough and we should have backed out at this time. Bait and switch anyone? 2nd: at the time of writing and signing the policy my wife's Drivers License was expired. This was not a problem when they are taking your money. We received another call asking if it was expired and telling us we need to come in and show the new one. We had it renewed but did not get a chance to come in to the office, no time limit was set on this request. 3rd: One of the auto policies was sold to us as "unlimited mileage" and in fact we received a phone call stating that it was, in fact, a limited mileage policy. I double checked with the agent (name: Noe) that this was unlimited mileage before signing the paper. When I asked what the limit was, he could not tell me. I told him to find out and call me back. I called him three times, he was always not available, and never returned my calls. The fourth time I spoke with the manager. What Insurance company does not return your calls? why can't you tell me what the mileage restriction is? Why wasn't this disclosed at the time of the policy signing? She stated that she was sorry, the mileage limit was 2500 a YEAR. she did offer to change the policy to unlimited, it would ONLY cost DOUBLE the premium! no thank you I said. She said she would have Noe call me, he never did (surprise surprise). 4th: Today we get a letter from State Farm stating the policy is canceled because of an unacceptable risk, I turned right at a stop sign and got a ticket, and they cannot find ANY record of a VALID drivers license for my wife... She has a valid drivers license, they stated they cannot find it going through the secretary of state. I call bullsh!t on this. It is truly sad. We THOUGHT that going through a local business (or at least office) with local people working we were doing a good thing, and we THOUGHT that the policies we were buying were sold to us truthfully. In fact, the Agent was eager to sell us policies he either: -Did not understand and just wanted his commission or -Did understand it, sold us on a bait and switch, and tried to pull a scam. Either way it is crappy. When we sit down, I ask questions and you answer them, we agree, shake hands, and exchange money, IT IS DONE, OVER, the DEAL HAS BEEN MADE. Coming back to the table, changing the rules, and asking for more money is textbook slime-ball sleaze sales. Harsh but true. These are not PEOPLE I would expect anyone to do business with. I have friends that I discovered (after i paid) go through this office for insurance. They said the SAME BS went with them. I will be pushing everyone I know, meet, or otherwise come across to NOT USE STATE FARM for any insurance, anytime, under any circumstances. The ONE value you NEED in your insurance company is TRUST and these people deserve NONE. I will be going back to Progressive, the not local, internet based company that I TRUST.

If you need insurance this is the guy to go to. He's not your typical insurance guy just trying to…read moresell as much insurance to you as he can. He's personable, down to earth and comes across as really having your best interest in mind. What I like most is that the folks in this office are proactive. Once they sell you insurance that's not the end. They continually review your policies and will contact you when they feel there are opportunities to save money or provide better coverage. I've been extremely pleased with this business and as a result have gone back to them and transferred policies to them as well as bought additional insurance. You can't go wrong with these guys if you're looking for insurance.

I spoke with Connor and he was very helpful and informative when explaining auto insurance…read morecoverages to us! Everyone in the office was very friendly.

Excellent customer service from Jeff and staff. Staff is always so nice about little reminders to…read moreupdate app, input school grades, bills etc. jeff is quick to act when something happens (windshield, flat tire, accident, water in basement) and willing to do whatever it takes to reach a solution.

Omgosh, Greg is more than just a pretty face. I am a new customer with Greg, but a State Farm…read morecustomer for 30+ years. My prior agent of fifteen years was in total retirement mode at 70 years old. Never had an issue until 7 months ago with this agent. After realizing he was just not into his job anymore (that's putting it nicely) I went with Greg because of his great reviews! Not to mention the baggage I came with!! Trust me- there is a reason why Greg Metelak has great reviews. Greg has been super patient with me, because I have had a chip on my shoulder from previous my agent and what I went thru. We talked on the phone at length and he was able to fix a HUGE issue for me. His patience and taking the time with me on the phone today- was truly amazing. Greg was able to resolve everything that has been an issue for 6+ months with my previous agent. Greg is super savvy and intelligent, figuring out how to personalize customers needs AND getting a better then I was even expecting! Trust me, I can be a pain when I have an issue- but Greg took the ball and ran with it! If you want an honest, agent who has your back 100% for home, auto, life, etc. Greg Metelak is your insurance agent- who will get you insured for a very decent, affordable price!! I also need to mention Phil, who works hard on the numbers too for you in a very upbeat manner! Greg Metelak- thanks for putting up with me and still giving me stellar service! I have nothing but respect for you taking the time getting this resolved- even though I was such a pain. Sorry about that!

One of the best agents I've worked with. His knowledge on how insurance works and the way he's…read moreexplained coverages and why certain things are the way they are has earned him a lifelong customer. I've referred everyone his way and they've all come to me after and said the same thing. They didn't feel like they were sold, they felt taken care of. Anyone can call another insurance company, but they usually just want to sell you something quick without explaining what everything means. Biggest tip for anyone, just because it's "full coverage" from another provider, doesn't mean you're fully protected. Greg is one of the good ones!

If you are looking for an agent who always gets back to you and follows up when they say they…read morewill... If you are looking for an agent who knows their stuff and can answer your claims questions promptly and thoroughly... If you are looking for an agent who admits when they don't have the answers but it's more than willing to do the work to get them for you.. And, if you are looking for an agent who has your back and will work hard to protect your interests and property - Jason Dederich and his team are the agents you need! I have been with them for a decade and kept them even after moving 90 minutes away because I know they will always return my calls and emails so I don't need to be concerned with the ability to travel to their office. 10/10 recommend for service, knowledge, and trustworthiness.

Went in and spent several hours (between two different days) speaking with Mr. Dederich on…read moreswitching over our 'family package' HOME and AUTO insurance from American Family Insurance to State Farm in West Chicago. Jason went over every detail with us, which included a very minor fender-bender which my mother was involved in in February 2014. The accident was so minor that no police reports were filed nor no "fault" was determined for either party. The damage to our car was very minimal, but yes, our insurance did pick up the repair cost. We have ALL PRINTOUTS from these discussions with Jason and his other staff - he was fully aware of this event, and he told us his numbers and quote were still 'solid'. Jason gave us our rates, which actually seemed too good to be true - they were VERY reasonable. They were much lower - compared to our previous insurer - for almost everything. Again - he stated to us that these indeed were the correct numbers and prices, so naturally we all agreed to them. * We must also mention that @ two weeks previous, one of the other office staffers from this location gave us the SAME EXACT rates on paper. Hence, why we eventually set up an official appointment and met with Jason in person to 'confirm' those rates. This should disprove any notion that we just walked into the office on a whim, and were quickly given "ball park estimates." The following day (the same day we had scheduled to walk in our check to Jason), he left us a message on our answering machine stating that "he had made a mistake" and that our rates were all now magically going to cost more due to this small accident in February. Surprisingly, the rates for EVERYTHING ELSE (3 of the 4 other cars, AND including our homeowner's insurance) seemed to also be higher. Normally, we would understand higher rates might be the norm for just the automobile that was involved in an accident, but everything else - including the home rates?? We must stress again that Jason was fully aware of the small car accident just two days previous and he basically said verbatim "that would not make a difference" and we had the printouts to prove these quotes and numbers. Jason now said that he was sorry, but the rates he had promised us were no longer valid "because of the car accident." We also noticed that our homeowner's insurance deductible - which previously was set at $1000, had mysteriously been changed to $1800. Of course, homeowners rates obviously are in no relation (and shouldn't be) to automobile rates and the small fender-bender mentioned above. Not only that, but the new rate for the 'higher deductible' plan was now MORE money than our previous insurer? A. Who toyed with these settings, and B. why would the rate be more for a higher deductible? Whether this was an honest mistake by Mr. Dederich or the age old salesman "bait and switch" tactic really doesn't matter - this was not good business etiquette and State Farm lost a substantial client in us. What probably concerned us the most was that Jason seemed to not even care about the lost business opportunity - if it was an honest mistake, he made no attempt to even say, "hey look guys, what can we do to at least try and get/keep your business?". Based on all of this - we cannot recommend this State Farm, and this is nothing personal towards Jason. A place that turns down business of a client for 5 cars and homeowner's insurance? That's a pretty good customer you'd want to try and keep in the door, you'd think. We must mention that we would have been - OVERALL - saving @ $20 with the new rates from this State Farm (only 1 of the 4 cars was still a bit cheaper) - but that's a far cry from the near $200 savings we were originally quoted. However, based on everything that transpired and the fact that we had near impeccable service from our American Family Insurance for 4+ years - we feel it is worth the extra $20 to just stay with them - and have peace of mind. ** (We have changed our review from 1-star to 2-stars, because of Jason's reply which seemed sincere. We try to be fair and forgiving people, and we accept his apology, as again this was never anything 'personal' towards Jason.. However, please still heed the above information, as that still remains accurate.)

My husband and I have worked with Freddie Villacci's office (formerly Herb Veith's) for over 40…read moreyears (yep, we're oldies but goodies). My hub was raised in St. Ben's/North Center and 27 years ago we moved to Park Ridge. Over the many years, our relationship with this office has been superb. As of late we've had the pleasure to work with Caitlyn Reyes whose continual follow-up and great attitude has given us much confidence. Furthermore, we had a 2014 claim and each adjuster was better than the next, especially Sara(h) from your Michigan office. Like a good neighbor, State Farm is (definitely) there! Thanks all!

StateFarm @Freddie Villacci Jr has phenomenal customer service, employees and knowledge! John R…read morehelped me wiggle thru Condominium paperwork painless & with great efficiency, people if you are not getting the coverage you need come here --I promise you will not be sorry . I came here 32 years ago & have NEVER left because when tragedy happened to me "like a GOOD neighbor" Statefarm was there no hesitation AND genuinely concerned about my well being ! Yeah , not the dollar store insurance BUT worth every golden penny .....