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    Surf & Ski Custom Screenprinting

    5.0 (7 reviews)
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    The UPS Store

    The UPS Store

    3.6
    (19 reviews)

    I don't usually write reviews but I received such exceptional service that I thought it was…read moreimportant to share. I wish I could give 10 stars! The customer experience I had from this location was amazing! One of my Amazon returns got mixed up with some other return returns and left at the UPS store. As a result, it didn't have a shipping tag. The owner of the store personally came to my home to get the shipping information so my package didn't get lost. There are no words to describe my surprise of this remarkable act of customer service. In addition to this one very special situation, every time I go into the store, I've had great service.

    I've shipped my ladder and toolbox through UPS Stores for the past three years while traveling for…read morework, and I've used hundreds of UPS locations without ever being told my ladder couldn't be shipped. My experience at this Higley Road location was completely different. The manager, Serena, refused to accept my ladder, stating that their store policy requires it to be boxed because of concerns that it could open during transit. I tried to explain that the ladder cannot open unless it is intentionally activated, and even offered a simple solution by securing it with zip ties, as other UPS Stores have allowed in the past. Rather than trying to find a solution, Serena repeatedly interrupted me, dismissed what I was saying, and told me she wasn't going to "go back and forth" with me. She also told me to take my shipment to another UPS Store. Whether the store has a different policy is one thing, but the lack of professionalism and customer service was the real issue. At no point did I feel like she was interested in helping me--only in rejecting my shipment. I understand that individual franchise locations may have their own policies, but there's a respectful and professional way to communicate those policies. Unfortunately, that was not my experience here. I left feeling frustrated and disappointed by the interaction.

    Surf & Ski Custom Screenprinting - copyshops - Updated July 2026

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