Keep up the great work!!! I've used your facility since you opened in 2017. Always a smile…read moreespecially from your GM Tomiko..

I was having the urge to trade in my crossover for a truck in times of hauling need, but my…read moredecision has been made and I am not trading in my good-on-gas CUV for a gas hog that is the majority of pickup trucks. Why? Because U-Haul is here to save the day! THE SCENARIO: We had some very large items to dispose of and some to move. Neither would fit in our CUV's and I'm not one to ask someone to borrow their truck as I wouldn't like that asked of me. I jumped online to research prices. Home Depot wanted $19 for the first 75-minutes + $5 for each additional 15-minutes thereafter. No! Hotwire's truck rentals were going for $150. Hell no! Enter U-Haul who wanted $19.99 flat with $0.89 per mile. Oh yes. I booked on their website for a cargo van as their pickup trucks were available only in Kihei, but it turned out for the better as the van can hold more items and they were the same price. I also opted for the $10 insurance which would cover me with a $150 deductible should anything happen. THE PLACE: U-Haul took the space vacated by Maui's first big box retailer, K-Mart, so parking is ridiculously plentiful. The office operates out of the old garden section to the right side of the building. There, they also sell retail items related to packing and moving (gloves, ropes, bags, locks, etc.) The rest of the building houses storage crates; actual wooden boxes with locks and very ghetto-looking (if that's what they actually were). PICK UP: I checked in at the desk and a friendly guy assisted me. He found my online reservation, had me sign a few forms and sent me on my way. The only things I had to do was to check that the fuel gauge was full and that the odometer matched the paperwork. The odometer was higher by 1 mile so I let them know and got credited for it. Hey, $0.89 is $0.89 right? THE VAN: The Chevy cargo van was brand new with just over 800 miles on it, clean and in good shape. The cargo floor was lined with a sturdy rubber mat and the van's walls reinforced with wooden slats. Signs abound warn you that you'll be charged for any dents incurred. A protective metal grate separates the passengers and cargo area. Dual cargo doors on the back and passenger-side made for convenient loading. Regardless of its big size, a/c usage and weight we were hauling, the gas gauge didn't change at all, even after driving just over 20 miles in the city, so it got really good MPG's. DROP OFF: I simply walked in to the office and handed them my keys. The associate came out to inspect the gas gauge and printed out my final receipt. TIP: If you're going to the landfill, you must present your rental contract to the gate agent there (which was also mentioned by the U-Haul employee at time of check-in). OVERALL: Affordable, easy, convenient. I'm happy U-Haul expanded from their dinky digs in the Kahului Industrial Park to here. A definite return in the future!

Amazing experience. Very well communication throughout travel and up to leaving. We got the exact…read morevehicle (jeep) we booked. Staff friendly and professional. Knowledgeable too. Thank you for the memories I hope to be back. Anthony, Renee, and Madison

Great rental and they offer some things to rent. I thought that was convenient for people coming to…read moremaui

Dustin helped us obtain our car after previously reserving it--a beautiful mustang convertible…read more Everything was straight forward and clean and worked as advertised. The value was very reasonable, about 100$ a day. It was not a brand new one, but it was clean and I did not want to drive around a brand new car. Took about 10-15 minutes to check in and the extensive paperwork was done by Dustin mostly. VERY REASONABLE considering they are handing a car to a stranger and have forms and agreements to go over. Dropping it off at the end was straight forward and the shuttles directly to and from the airport were very easy. But Dustin--he also told us the best places to hike, the lists of his favorite restaurants, and places to stay away from. A+ to Dustin, I hope you see this.

Absolutely ridiculous customer service…read more We waited in line to get our car for over an hour. There was only 5 parties ahead of us. The desk workers just work very slowly, and the people at the desk were the ones who went out to hand over and inspect each car. Then after checking in, we waited another 45 minutes to get our car. This place is not worth the $50 you save from the other bigger rental companies. I will never use this service again. Go with turo

Just want to shout out Lopaka & Serious ! They went above and beyond , great costumer service &…read morekind and friendly! Thank y'all

From the owner: From pickup truck rentals to van rentals, rent a truck that solves your household or commercial…read moretransportation need from Enterprise Truck Rental.

B&B Trucking and Storage was just wonderful. They just delivered my very long area rug several…read morehours ahead of schedule. The driver was so polite and helpful going above and beyond what is expected for this type of service. Local is always BEST ! If you ever have the need to use this company ask for Clarence. He's a very nice person to be around.

Terrible, extremely rude, did major damage to our Aunty's location…read more Really unfortunate that they are allowed to be in business at all. We have photos and videos, they sent some guy who did a half baked job on the repair and they just blew us off when we said anything about it. Their driver & the owners are really very hard hearted. Do not recommend them at all!

Their Driver did major property damaged & the driver was not polite about it to put it mildly, nor…read morewas the owner, nor most of the office people. We had to hire our own people to do the most of the repairs and they pretty much told us tuff luck when we asked for reimbursement, and they did not even apologized, thou we were horribly inconvenienced for over a week with shoddy internet and power. We therefore do not recommend them, very poor customer service and no compassion.

So many issues - from safety of their vehicles to cleanliness to poor customer service. TLDR;…read moreAvoid this company completely. To start, we had to swap to a different car THREE times before we got one in reasonably working order. The first car side mirrors wouldn't adjust (the button was clearly broken) and the second had the worst sounding brakes any of us have ever heard (the entire car rattled when you would come to a stop - major safety issue). The inside of all of them were filthy - zero cleaning done, but worse than that it seems zero mechanical maintenance. Additionally, beware they do not honor their advertised rental agreement policies provided at booking. Aside from that being an unlawful false misrepresentation, it's just bad customer service. The agreement clearly says there is no charge for a spouse as an additional driver, but when we asked to add a spouse as an additional driver both of the front desk employees recited what appeared to be a frequently used and rehearsed line "that's not our policy, that's a policy on a website we're not affiliated with." So I pulled up the rental agreement (screenshot attached) that is very obviously a policy written by Nu/Fox/Allsave provided to Expedia (where I booked through) and they didn't move an inch and were, frankly, pretty rude about it for no real reason (this was before we had all the mechanical issues/swapping cars). Finally, the shuttle that transports you from the airport to their office looks like it hasn't been cleaned in at least a decade and smelled of moldy cheese. Overall, don't fall for their slightly lower prices - as you definitely get what you pay for with Nu/Fox/Allsave.

The worst car rental I've ever experienced!…read more The car was infested with cockroaches. They ruined one full day for us in Hawaii. My granddaughters car seat was also infested with cockroaches it was disgusting. They do not answer their phones and never returned our calls. We had to drive back to their location to get a different vehicle. The supervisor never called me back. She was supposed to call me to arrange a discount and to date I haven't heard from her. I will never rent from them again!!! You got one star only because I had to leave a rating to post this review.