Dustin was not just a great employee but a great person. He went above and beyond for everything. He also suggested several locations to go. Employee of the year!!! read more

The worst car rental ever! The car was old and dirty and in just plain bad shape! We tried multiple times to reach them with no response back from them calling or texting. Plus we paid top dollar which just makes it even worse!!!! read more

They were super busy but I was happy with the car I got. It may have been a few dirt on the seats but I had brought my own seat to place over. Staff try to sell you on a different car, but other than that they are nice and friendly. It was easy to return the car. Also, you have a Costco right by the airport. So you can fill up your tank before returning if you're a costco member. There is a Walmart by the car rental/airport, so definitely get your budget friendly food if you need to save money on eating out during your trip. Otherwise you will not have a Walmart for another 10+ miles depending on where you will be staying read more

We came here for the first time! We found the great deal so we were lucky. When we booked the car, our car was supposed to be Nissan SUV but when we got it it was Hyundai Kona. Wish they gave us a better car but regardless, our trip was quite smooth. The staff was very friendly and explained and gave us all tips we asked for and beyond! Definitely high marks for that. Only con was that, our car wasn't that clean inside and a bit of dust and finger prints everywhere. Perhaps they vacuumed it but they also should do wipe up cleaning! Anyways, hope for the best and may get it again! :) read more

Allsave Car Rental - Car Rental Near Me - Kahului, Hawaii

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Poor, bad Customer Service & inaccurate info. I requested update, Refused. I'd recommend other options. I'll never come back here again!!

We rented through Allsave/Nu Car Rentals in Maui and unfortunately had a pretty frustrating experience. The price shown on the booking app was one thing, and I expected it to be slightly higher in person, that's normal. No problem there. But once we got to the counter, the experience went downhill fast. The agent was extremely pushy about adding insurance. We politely declined multiple times, and instead of respecting that, he kept trying to guilt trip us into it and saying it's less hassle than arguing with a 19 yo on the phone. Even after I mentioned that my girlfriend gets car sick, he tried to upsell us into a different vehicle, claiming it would help. The most frustrating part is he convinced us to prepay for gas at a "discounted rate" of $3.75 per gallon. We agreed. Later, when reviewing the rental agreement, we saw we were actually charged $5.05 per gallon. The whole experience gave off used car salesman vibes. I love supporting local Hawaiian businesses, but not when the service is misleading. Would not rent here again. read more

It was an absolute travesty getting a rental initially. Then the car they gave us had warning lights. They took the car cleared the lights and tried to give it back to us as a rental!....... This is the "f'd up car rental place" according to one of the associates on the team working in the office at the time. Didn't take long for us to come up with that same assumption. Cheap and budget friendly but.........beware the vehicle that is rented to you. The customer service wasn't too bad. The products being rented are suss at best. Will we rent again?????? Absolutely not!! Come to Maui for a peace of mind......this business will take it a blink of an eye. If I could give a 0 star rating...... I would! read more

God! First, the Shuttle Driver was very nice and helpful, and the woman I met when I turned the car in was very nice and helpful. Now the reality; OMFG! I swear to god, I'd rather walk. These people are the dumbest, and rudest, most unsavory creatures on earth. From the moment you get in the shuttle van to the next wash basin you can find it's noting but absolute filth and worn out junk, and the process has zero paperwork, no reciepts, and jusy pure hell. Pure Hell. Be wared, this is the very garbage of car rentals. Seriously, the worst on the planet. THE WORST ON THE PLANET! Nasty attitudes and nasty dirty offices, people, everything. T-H-E W-O-R-S-T O-N T-H-E P-L-A-N-E-T! read more

Poor service, filthy equipment - avoid Allsave Car Rental!! We rented from Allsave Car Rental in Maui, Hawaii, and it was a frustrating experience from the start. We were second in line, yet still waited close to an hour just to get our vehicle. The process was painfully slow and disorganized -- completely unacceptable, especially after a long flight. Worse, the booster seat we rented came extremely dirty, with visible dirt covering the ENTIRE seat. We brought it to the front desk's attention, and while they acknowledged it and spoke to someone, all we were told was: "Ok, hold on, it might take a while." No estimate, no apology, no urgency. Completely unprofessional. Traveling with children requires safety and cleanliness -- and Allsave clearly doesn't prioritize either. I would not recommend this company to anyone. read more

Allsave Car Rental - Car Rental Near Me - Kahului, Hawaii

NU/Allsave Car Rental/Fox Rent a Car, specifically NU car rental is the absolute worst car rental! Took the indifferent old lady & man 25 minutes at least, per customer to get a car. There were 6 customers. They tried to upsell each person on insurance & places to go absolutely ignoring the tired & hungry people in line. The SUV was filthy & stunk like BO & mold. We couldn't change companies bc we paid thru Expedia, (so shame on Expedia for being affiliated with this low ball company) and they had shuttled us away from the airport to their car lot. We were stuck with their terrible service. Customers in line were all shaking their heads & couldn't believe how BAD this was. As the lady behind me said "It's so bad, it's like a Saturday Night Live skit, only it's not funny" Doesn't even deserve 1 star. read more

Stay Away from Kahului Airport -All Save Rentals. I got a confirmation stating a daily rate and then when I was given a final invoice upon return the daily rate was much higher. I feel like a bait and switch technique was applied! I brought it up to management who was inflexible in correcting the error! The check in process is very long and cumbersome even when you have pre-registered on the link sent days prior. read more

Just awful! Terrible customer service. I asked repeatedly via text for proper instructions coming from the cruise ship. They never answered. When we finally did get to the office, the didn't give two poops about it. Also, the guy working there parked his motor cycle in the handicapped spot. read more

I had a great rental experience with this agency. They're offsite and have a pick up and drop off shuttle. It seems less convenient, but really wasn't, given the hordes of people who got off the flight and packed into the trolley to the onsite rentals. Everyone was friendly and easy to work with. read more

I was given a dirty car infested with cockroaches I returned car only to be charged the $518 for one day. Manager and staff were very rude. Expedia did not refund me because they said Allsave would not refund me. Horrible place will not rent from them ever. read more

Easy return, friendly helpful manager and shuttle driver. I even got a refund from my rental cost, which was already an excellent price!

The main driver of the negative review is that they have failed to refund us on the payment they owed us per their own summary statement (they charge you over and then a deposit on top), despite it being 3 weeks after return. In addition, they have failed to respond to any email for 2 weeks. Lastly, after seeing the car we got vs what we expected, it was not worthwhile. Will update as things change read more

The car is absolutely disgusting, the panel on the front seat is coming off, the windshield wiper fluid light keeps coming on because it is empty, there are sunscreen hand marks everywhere inside the car, scratches inside and outside the vehicle and every single person who has mentioned cockroaches in the reviews is absolutely correct. On top of how gross the car itself is, the wait at the airport for the shuttle to pick you up takes about 30 minutes and the driver of the shuttle wasn't very pleasant. Man, I wish I saw all of these reviews before renting a car from this place. This is only my second day with the car and I have 5 more to go. This car is the only thing ruining my entire trip. Please rent somewhere else. For the love of God I hope this reaches everyone who is thinking about renting from here so this car rental establishment changes their ways. read more

Extremely rude and disorganized people. They will have you waiting forever for a car. Mot helpful when you ask questions. Advice: please respond appropriately and kindly. read more

Terrible car rental and service. The shuttle from the airport to the lot was crowded and only runs after 8:00 am which makes returning a car for an early flight hard. They said we would have to pay for a cab and were rude about it. The pickup location is crowded with not a lot of room for luggage. I recommend using the car rental at the airport. read more

Allsave Car Rental - Car return - Car Rental Near Me - Kahului, Hawaii

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Counter person offered to provide a full size car "so that I didn't need to wait." He said they were short handed and no one goes to Hawaii to work and they don't show up for work. When I did not choose insurance or a full tank of gas after the sales person attempted to sell me, it seemed that the salesperson was not happy. He brought a Subaru Impreza around; NOT full size. He said "Our cars are pretty beat up; I took a video; you can too." The car was the worst car I've ever rented, including U-Hauls. Dented scratched beat up front bumper not aligned with rest of car due to one or more accidents. Stinky inside. Not super clean feeling. Kinda grungy. Stained seats. Center display screen difficult to read due to sun exposure scratches bubbled clear covering etcetera. Missing 3 hubcaps. Garish electric blue color. Ugly steel wheels. Hoopty. Grocery getter. They were too busy for me to dare to request a better hoopty; I didn't want to stand in the line that grew considerably behind me. I looked around the lot and it seemed that if I traded, I might not get a car that was significantly better. Return lot is a gravel windy dusty patch of ground in the middle of nowhere near the end of the runway. Wait 20ish minutes outside under a shade structure for a shuttle. Driveway for returns is wide enough for only 1 vehicle, but is a 2 way driveway; caused a woman fits who was attempting to enter. Worker passive aggressively backed up a little to let her through but she didn't perceive enough space to enter, so she got out of the car screaming at the lot attendant in the wind asking him to get out of the way. He didn't budge and got out of the car muttering "I'm no gonna play her game." Finding the shuttle pick up area at the airport was a little bit challenging due to limited signage. Was not immediately apparent where to get on shuttle back to airport due to small limited signage. The entire operation feels bush league; not professional. The shuttle drivers in both directions went faster around corners than you would want shuttle drivers to drive; not dangerous, and yet not as comfortable as you would want for a relaxing vacation. The shuttles were a bit old and dirty; not spiffy. I often use discount rental car services off the airport, and while they are often painful, this was among the most painful. I rarely write reviews, and felt this deserved a review because the entire experience, including the messaging was among the worst I've experienced in 30 years of renting vehicles. It was much worse than expected. No repeat. I visit Maui often. read more

While their initial pricing appears competitive on booking sites, the savings is not worth it. Some staff were friendly and helpful, others were not. The initial vehicle issued was not well maintained mechanically. We had to return the vehicle to exchange it for a second vehicle, which also was not mechanically maintained as we received oil change alerts and warnings. We attempted to communicate with the rental company by phone multiple times (for both vehicles) but were unable to reach anyone nor did we receive return phone calls after leaving multiple voice mails, including to the "road side assistance" team. Very concerning! We had to drive 60 minutes out of our way, interrupting our vacation, to return the first vehicle to exchange it. I will not rent from this company of NU again. read more

Do not rent from Allsave/nu/fox rentals. The shuttle driver was rude. They over booked the cars the day of my pick up. Reserved a jeep and they tried giving me a Toyota Corolla when we had 4 people each with a luggage. The people there did their best to accommodate us but I would just stay away from this company. Sounds like they over book a lot *Update! I dropped off my rental car and they tried coming after me for damages. Thank goodness I took before and after videos for proof! All the cars are damaged and this seems like a common scam to get people to pay for damages they didn't cause. Be aware! read more

AVOID THIS PLACE DO NOT RENT. I'm currently dealing with these people and it's been such a nightmare. Got a flat tire, changed it out with the spare, and had the MOST DIFFICULT TIME, nobody answers the phone, not even the after hours emergency number. Finally got an answer after 2 hrs and was told to being my rental at 8am for a new exchange and when I got here just now at 820 I was told exchanges don't happen until 9am....the told the guy who answered is autistic and gave me incorrect info..... I'm just irritated and never want to rent from this place ever again. read more

READ ALL THE WAY! Never again! I am a Travel Agent and go to Maui for a few times a year. I like to try out different car rentals and book clients for car rentals that I like. This is my first time trying this company and it was the worst! 1) High pressure for getting the insurance and gas. It was to the point that I had a very bad feeling about it like they were going to do something to the car and say this is why you should buy insurance. The gas, I know I won't use a full tank. Kept saying it's cheaper than Costco but I know that I won't be driving that much. 2) The car given to me was not clean. The inside was so disgusting and they only vacuumed the drivers side and the passengers side and back was filled with dirt and leaves. So dirty I made a video to show how dirty and disgusting it was. The outside was washed poorly and should not have been given to me like this. I had a bad feeling like the car could be tracked. I should have just cancelled and booked with another company but I wanted to give them a chance which I should do. Here is where it gets worst!!! I returned the car. Husband and son and luggage get in the shuttle where the driver is not nice. Had same driver when I arrived. Then when I was about to get on was told I needed to sign an accident report. I was shocked and said what accident. She then shows me scratch marks on the vehicle and I said I have never seen these ever. If I did I would own up to it but because of how freaked out i was with the initial interaction, I had parked further way. At the grocery store, I would park further away so that no cars would be nearby and would park at places so cars couldn't be nearby. The place where it hit was weird too. Then the photo they turned into the insurance was not even clear! So the scratches is going to take 5 days to fix? Well that's what it said in the insurance claim they filed. Something is not right and the photos don't even add up! Absolutely disgusting and will tell all my Agent friends NOT to book with Allsave/Fox in Maui again! read more

Paid for mid-size SUV. Was given a Kia car. Car was infested with German cockroaches. When I called customer service I was told its "the tropics, cockroaches in cars happen". NOT GERMAN COCKROACH INFESTATION!!! The car was exchanged with another Kia that was in terrible condition. Scratches and dings everywhere. Filthy interior with stains and crusted food on seats. Was not even offered any type of discount, rebate. Did not even offer an apology. Lady who did exchange was dismissive and rude. WORST CAR RENTAL EXPERIENCE IV'E EVER HAD DO NOT RENT FROM THIS BUSINESS!!! Rated one star only because ZERO STARS was not an option. read more

Car was decent. However the companies advertising felt VERY shady. 1. Location address has " Kahului airport" in the address but is NOT at the airport (we were told by airport security this is common to help drive business) 2. No mention of the fact that the shuttle starts running at 8am other than a short slide on a side TV 3. Company gives you a link for feedback that clicking the continue button gives them a 5 star review. TLDR: Ultimately the rental companies AT the airport are slightly more pricey, but the convenience outweighs the cost. read more

We were given an unsafe car. The keys stopped working, leaving my family and me stranded in the cold for nearly two hours in the mountains. When we finally managed to get back into the car, the brakes failed. It was an extremely dangerous situation that could have ended in tragedy. I strongly advise against renting from this company. read more

Bus driver to transfer renters was not happy us asking questions and was very rude. Very unpleasant for tourist. Haven't not picked up the car yet. What a starting experience to have. read more

If I could give 0 stars I would. **BE AWARE** Our rental was booked on Priceline as FOX RENT A CAR.......only to get a text message later from N U RENTAL...? Who? We'd never heard of them either! Lastly the text says something about ALL SAVE CAR RENTAL...????? DO NOT prepay. You think you're saving money, YOU'RE NOT! At the start, Sketchy shuttle bus, looked worse for wear. We get to the car rental place & there are 4 people ahead of us, around 11am. 4 people behind the counter, should go pretty quickly right? NOPE!!!!! It took 40min to even get to the counter. Finally we're being helped, lady seemed nice enough, chatty, making suggestions for different things to do on Maui. BUT while she's helping us, she's also calling on the radio for our car to be brought to the front. No response. In the 25min she was helping us, she called on the radio 4x for our car, w/no answer. She stated serval times how busy they are & don't have time to answer the phone so to text them. We're finally done, & she says to take a seat & she'll get us when the car is ready. She hands us a copy of our receipt, a paper copy that looked like the ink cartridge was bleeding & had huge sections w/black ink smeared and was barely legible. 30min later, still no car. My partner overhears a conversation between an employee & a pissed off customer about how they gave him the wrong car. The employee says, the wrong 4 cars were brought up & they are fixing it. Uh WHAT?!? Another 20 minutes late, the same lady that helped us said our car was ready. As I walk out I see this silver car that missing some panels behind the back passenger window & am hoping THIS IS NOT OUR CAR, but of course it's our car. I'm looking at this car, put our bags in the trunk & proceed to videotape the car condition as I walk around it. As you can see the cars exterior AND interior were poor to substandard condition. If I had know we were renting from a place that is a RENT A WRECK vs a supposed car rental facility I wouldn't have had a certain level of expectation for the BASIC cleanliness. The whole situation was sketchy. At this point we'd wasted 2 hours of our vacation, so we took the car. That was an even bigger mistake. Car trunk didn't work. Not with the FOB, not with the button under the trunk lid. You had to manually open the driver door & lift the latch multiple times just to get it to open. The car itself was fine, all other not so "niceties" were clearly not an option on this car. One good thing, the AC did work. After riding around in the car for half a day we decided this was unacceptable & we're more concerned how this place was probably going to try and continue with their questionable & suspicious behavior, we didn't want to take any chances of whatever else could possibly go wrong, get charged for, get blamed for or whatever. We opted to return the car after 1 day, instead of the 5 days we planned to have the car for. As expected returning the car was worse then trying to rent it. We drop it off by the grey trailer (in case they didn't tell you that's where the drop off is) and walk to the office. Again, a line, but only one person working and there are 7 people in front of us, as we wait 2 others stroll in, sit down & start helping other customers. Did the line move any faster? No, it did not. When we finally get to someone, we advised we are returning the car,. While waiting in line my partner received an email w/photos & red circles indicating damage on the car we just returned! AThe guy tells us, oh that's to show existing damage. Uh really cuz that's not how it looks. Red circles around damage on different parts of the car (THIS IS WHY WE ALWAYS TAKE VIDEO BEFORE DRIVING OFF THE LOT). The price on the email, which now is addressed from "Fox Rent A Car/N U Rental" is charging us $100 more than what we were quoted! They say they can't do anything, we orepaid, it's non refundable, N U Rental will NOT reimburse us for the other 4 days we didn't use the car. Basically not taking any responsibility or trying to help in any way. They said we would have to go thru our third party vendor & deal w/it. It wasn't their problem. This is one of the worst experiences I've had. We waited patiently, we never got irate, we never raised our voices or caused a scene but were still treated as a nuisance. If you have gotten to the end of this review, you can see, I don't like to leave negative reviews, but this was a horrible experience. We will be reporting this to the Better Business Bureau for the highly unprofessional, fragmentary and insufficient experience. I recommend anyone else w/a similar experience to do the same. In closing, once we returned the car we got, we rented our second car from Budget, as we were heading out to get our new car, we saw 2 other people who were at All Save the same time as us, they also returned their car and ended up also renting from Budget. read more

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the customer service was so bad, shuttle never came and LEILANI was the WORST employee. she was not interested in helping us at all. she should choose a different line of work! im kamaaina and this should NOT be the first impression of hawaii! they have great cars just need to upgrade their staff or train in aloha!! read more

I've been a consistent customer for the last three years. The process is always seamless and simple. Brienne in the Kihei office has always been kind, helpful and attentive!! I had a last minute request and she helped me right away. Thanks Brienne! read more

Warning - stay away. We sat at the airport waiting for the 'free transport' to their office for an hour before finally taking it upon ourselves to take a cab to their location. When we told the employees about it they completely blew it off. We then had to wait another 30 - 40 minutes for them to bring our vehicle up. The whole time we were waiting we got to listen to the two people working there talking about how drunk they got the night before. About 5 minutes before our vehicle arrived we finally saw the mysterious bus show up from the airport so obviously the 15 to 20 minute run time on it was a bold face lie. We wasted almost 2 hours of our limited time on the island with these people. Don't make the same mistake we did. BTW - don't try calling them either, we tried that, no one answered. Even tried while we were in the office and the phone didn't even ring. read more

I used this service near the airport in Maui. Initially everything went good and smooth. While returning the car was met with a woman supposedly named Pepe. She was a large woman with a big tattoo on her neck. She came off so rude as well as aggressive. I was so surprised they would let someone like that work there. I will never use this company again specifically because of this woman. I know I'm not her first complaint. read more

Strongly recommend you avoid this company! Horrible experience. Went to pick up our car at 8 15 am on Saturday, Oct. 11. Had to wait at airport over an hour for a shuttle. Lady at desk, who said her name was "Violet", (she hesitated for some time before giving me her name), was so negative and condescending, told me i was a fool not to buy their insurance, and not to expect any service from them if i had any issues. Lied to me about coverage, tild me my own insurance would not help me. During a very negative session.of signing waivers 10 times, i .entioned that no other car rental company requires so many waiver signatures. She snapped angrily that I don't have to rent from them, that she would gladly cancel my contract. This company has a very negative approach to customer service, has only two signs on the wall, both saying "We reserve the right to refuse service to anyone. So welcoming. Car was not very clean, was old and not well maintained. i seldom right reviews, but don't want others to experience what i did. read more

This place is off airport property with a car wash with a shuttle that comes every 15-20 minutes. Hopefully your timing is right. It is with Fox Car rental company. The current facility is being ran out of a small trailer. Waiting lines are in the hot sun outside. It seemed each rental agreement took exceptionally long. With only a line of four people, it took us over 30 minutes in line to see an agent. They told us to wait in the shade but new people arriving would cut in line causing many problems. It was very disorganized. I even pre-registered online for quick service. But it was not quick. Many customers were hot, sweaty and fed up. The cars left for us were in poor condition. High miles, scratches all over, key fob battery was out, the driver handle was broken. We felt like we borrowed their nephews car. I just wanted to get out of there but car demand was very high. $2500 for an old Ford Fusion for a week. Wow! Ouch. #priceGouge Their Car returns require you to go back to the outhouse trailer. Thank goodness there was no line for return. The one positive was the counter staff. They were very nice and friendly. We liked them very much. Otherwise this place deserved a 1 star. They should open the new car facility next door as soon as possible or risk losing more future customers. In the future, I plan to use more recognized name brand rental companies at the airport. It's worth it to pay more and go somewhere else. read more

Allsave Car Rental - All save Fox rental office - Car Rental Near Me - Kahului, Hawaii

The person who checked me in got very spicy when I declined all of the extra upcharges, how loss of use can be 5 months. Then they take me to this. Doesn't look like it's been in the shop for 5 months. read more

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Rented a car it had cockroaches in it and the company did nothing for us. When we first picked the car up they also advertised it as a Tahoe and they gave us a mid size suv we had to up grade the car because we wouldn't all fit. When we mentioned the cockroaches they said they would bomb it for the next customer. Terrible costumer service read more

We got this car rental through our travel card. We were attracted to initial cheap price for a full-sized sadan. When we got to the shop and were immediately pressured to pay $300 for the "no worries" experience in case someone hit us in our car. We also were convinced to prepay for a tank of gas. Sedan we got had a awful rubbing sound in the back left wheel. It was bad enough to give me a headache. When we brought it back they only were able to give us an "upgrade" from the 110 cubic foot maxima to the 92 cubic foot trax. IN OTHER WORDS A DOWNGRADE. We had to wait for an hour for the new car, and we were told to bring the car back for a second exchange in a few days. We came back for the second exchange, and they didn't have a car for us ready. We had to wait for another hour while they found us an Impala. The Impala was nice and we used it for the rest of vacation. But when we had brought the Trax back, they had insisted that we bring it back full of gas even though we had prepaid for the gas. We therefore paid a tank and a half worth of money for a tank of gas over the trip. When we tried to talk to them about it, they didn't make anything right. They wasted another hour and a half making us wait to then turn us down on making it right. My estimation is that they are understaffed, they don't have good tracking systems, they have slim margins of cars to rent so they don't have backup cars, they are stingy in their prices and dishonest in their customer service. I wouldn't recommend to anyone ever. That's $1000 I'll never see again for awful service that should have been half as much. Gross. Just gross. read more

I made a reservation 2 months ago. Then I arrived at OGG airport. The agent simply said no car is available. Did not even say sorry. Worst part is I did not get even refund for their fault. They even said they would call me next day. But no call at all. read more

Stay away as far as you can. This company should not be allowed to operate. We rented a minivan for our stay in Maui, and it completely ruined our vacation. The first can didn't start one morning because of a dead battery so we had to get a jump and swap it out. The second car they wanted to give us I refused to take because it was dirty and clearly in an accident with serious body work needed. So I took the third option, which was seemingly in ok condition. Turns out the FOB key was low on battery but worst of all, the van a roach motel. Seriously, there were cockroaches and other creepy crawler running around the car. Not just one, or two but A LOT. Absolutely disquieting! read more