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    SurfaceTopia Stone Countertops & Tile

    4.9 (67 reviews)
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    Updated 3 months ago

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    Response time

    30 minutes

    Response rate

    100%

    Services - SurfaceTopia Stone Countertops & Tile

    Countertop installation

    Countertop removal

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    Recommended Reviews - SurfaceTopia Stone Countertops & Tile

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    Aniruddh C.

    I contacted Elvin for help installing two countertops - one each for my kitchen and bathroom Unfortunately, Elvin's communication was very inconsistent (what he said verbally in-person or over the phone was not what he committed to in writing). He repeatedly accused me of lying when I pointed out the inconsistencies. Some examples: 1. When I described the job to him over the phone prior to visiting him in-person, he quoted a (very) low price for labor. After I visited him in-person, the labor price went up 3x in the official quote, even though the scope of work hadn't changed. He accused me of lying, but my wife was listening in on the initial call and remembered what he said about the labor price too 2. We agreed to a certain price for both remnants. The official quote had a much higher price. When asked for the reason behind the discrepancy, he mentioned that the price assumed he would do the labor. OK. Fair enough. We then negotiated a slightly higher price over the phone (cash, to be paid immediately). I told him I'd agree to the price if he's able to store the countertops until they're installed (June for kitchen, Nov for bathroom). He verbally agreed to this over the phone, but when I was trying to get written confirmation, he reneged on his commitment. On a side note, when we were negotiating, he went off on a rant about how he pays his taxes etc, but then asked for the payment in cash "so it would help him". Lol I'm sure he does a quality job, but in this case I was subject to a lot of gaslighting and inconsistent communication. If you work with him, I would recommend either recording every single verbal conversation or getting everything in writing from him before proceeding. Why would I waste my valuable time and lie? You may just want to work with one of the thousand other countertop shops in the Bay Area, if you want to be spared of the headache, though.

    Our first fireplace we worked on with Surfacetopia
    Rebecca W.

    I recently had the experience working with Elvin on two fireplaces. I can say that Elvin was absolutely a pleasure to work with. From the beginning he made us feel extremely confident in our plan and even that we could stretch to a design we didn't think was possible. He also told us when we had to make choices that would preserve the long term quality of the work, such as when we had to cut pieces or not to prevent cracks. He goes above and beyond showing you 3D renderings using your actual piece of stone so you know exactly what you will get. He was also very gracious with his time, discussing with us how to orient our stone in the different pieces to ensure continuity of movement and avoiding imperfections. The final products are the showstoppers of our house. I've had friends say they want to redo their fireplace after seeing ours. If you are considering working with Surfacetopia, know that it is a really good idea and you will end up with exactly what you want and have a very smooth process as well.

    Black counter top is old, white is new with Surfacetopia
    Ashley R.

    I cannot recommend Elvin enough. We used his services to install new countertops in our kitchen, bringing up the same stone for the backsplash as well. He was one of 3 quotes we received for the project, and they were all in a very similar ballpark, but off the bat I was impressed with his timely and thorough responses to my questions. I chose to book him based on his online reviews, fair price, and great communication. From start to finish I felt like we made the right choice. He was so flexible in working with us - making our timelines work as we started the project but then had to pause longer than anticipated before install. He was open to making suggestions, but also listening to how I wanted the end product to turn out. I loved that we got proofs of what the finished countertop would look like, so we could confirm that the veining was just right between the slabs and the counter/backsplash. Finally, on day of install everything was completed on time, and it looks amazing. He really cares about the quality of his work, and you can tell. And he's just a nice guy. This was one of the most painless reno projects I have ever done, and that's saying a lot since most are relatively to very painful. Don't hesitate to book him.

    At the shop, choosing where to cut the slab for the countertops.
    Clarisa V.

    Elvin is a master craftsman when it comes to fabrication and installation. One of the easiest people to work with during our kitchen renovation. He has a relaxed and easy going attitude, but professional mannerism and attentiveness to detail made the whole experience easy. He was also quick and responsive and was super helpful even before I received and signed a contract with him. Even with questions I had during off hours, he was quick to text back. His prices are also very competitive and was able to turn around our counters sooner than he estimated. Which, when during a kitchen reno, and everything is delayed, it was refreshing to actually have something come prior to the expected date and he did an awesome job. Thanks Elvin!

    Custom quartz countertop with subtle veins and honed finish for a 60" base cabinet.
    Margery M.

    Elvin created a beautiful counter in my master bath. He made the countertop veining flow into the backsplash making it look very serene and harmonious. He is a good communicator, fabricator and is also accomodating to schedules and circumstances. I wanted a modern honed finish so he created it in his shop. The finish result looks great!

    Fireplace + Tv wall

    What an amazing customer experience! Elvin the business owner is such a good and kind guy, literally everything was handled with professionalism! The quote, scheduling, templating, fabrication and installation were super accurate. You can tell this is a man of his word that is proud of his work. As a business owner, Elvin himself came to do the templating and installation, he explained every detail A-Z and answered every question. It was really a pleasure to sit and watch him and his team bringing this huge stone from the backyard and flipping in the middle of our living room. Wow! Thank You!

    Perfect alignment of slab veining and movement from countertop to backsplash
    Lawrence M.

    Elvin takes great pride in his craft and his business. His attention to detail, attentiveness, and super friendly nature made it so easy to work with him. I just wrapped a project where he installed quartzite slabs in my kitchen. I will definitely work with him on future projects and highly recommend him. In the initial templating appointment, Elvin asked what I was envisioning, carefully listened, and ideated along with me on layout and small details like how navigate the cabinet line and farmhouse sink. He took careful measurements and created a custom template to ensure a perfect fit with my old walls where not a straight edge is to be found. Elvin invited me down to his shop after emailing the layouts to see it in person and checking out samples of the hand-honed finish (originals slabs were polished). He was patient while I debated back and forth on the layout and gave thoughtful feedback on what he thought would look best. The shop was clean and organized and he even took time to show me around the machinery and talk about his technique. On install day he and a crew member arrived on time and carefully navigated the stone up stairs and several turns without damaging any walls. He kept me up to speed on progress throughout the day and carefully cleaned up the stone and dust around the kitchen. The fit and finish of his work was flawless. Elvin then surprised me with 2 cheeseboards he cut from the beautiful remnants of the sink cutout! What a bonus! I could tell he was personally proud of the work. And that's the kind of person you want collaborating with you on your hard-earned dream kitchen! Thank you, Elvin!! Can't wait to entertain friends in this beautiful kitchen!

    Kitchen
    A C.

    I had such a wonderful time working with Elvin from our first email, to the actual work, and then the follow up as well. Elvin is kind, experienced, responsive, and very professional. At the first visit he came out to template the countertops, and brought so many samples for me to choose from (and gave me helpful guidance in terms of what material/style would be best for my needs). He also recommended that I actually go to the slab warehouse to see my actual piece before purchasing to make sure I actually liked it. I'm so grateful for his advice because when I saw the piece I had selected (based on the sample), I changed my mind. I was able to find a better slab to match the look I was going for. Before cutting the slab, Elvin sent me mock-ups of the entire countertop template to show me exactly where the veining would be and how he would match up the different slabs. At the install, Elvin and his team were so polite and professional and made sure to keep checking in with me throughout (e.g., placement of holes for soap dispenser). After completion, Elvin went over proper care techniques. Also, with the remaining slab he offered to 1) store them for me, and 2) make vanity countertops for my bathroom if I wanted too. He is so wonderful to work with and I am so happy with how the kitchen turned out.

    Quartz countertop

    Elvin Cuellar provided, fabricated and then installed a lovely slab for a half-bath. This business is terrific! Elvin is dedicated, thoughtful, responsible, has great artistic ideas and follows through. The quality of his slabs and his service are wonderful. His prices are quite fair as well. We highly recommend him.

    Remodeled kitchen

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    Elvin did my countertops for my new kitchen and bar. He communicates well and is punctual. Highly Recommended!

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    Page 1 of 2

    Ask the Community - SurfaceTopia Stone Countertops & Tile

    Review Highlights - SurfaceTopia Stone Countertops & Tile

    Elvin is a true professional: communicates clearly, has incredible attention to detail, and incredibly responsive.

    Mentioned in 63 reviews

    Read more highlights

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    Luxurious Stone

    Luxurious Stone

    4.9
    (38 reviews)

    Alvaro is the best! He has years of experience and it shows in the finished product. Our counters…read moreare gorgeous, and the stone is cut, matched up, and put together perfectly. I like that his focus is on fabrication and not on material sales. There is such a huge selection of stone out there I don't know why anyone would want to limit their choices by going with an all in one shop.

    Apologies as this review is long overdue. If you are just here wondering if you should use and…read moretrust Luxurious Stone, then 10000% yes. Based on my experience, you will not be disappointed. If you want to hear about the overall experience and level of service, then read on... I started off my search by messaging multiple people/companies about countertop fabrication and installation. Some messaged me back, some gave very minimal responses, some places had high prices, some didn't have time for all of my questions. This is the first time I've done any countertop work and I did a lot of research on many different places and scoured the Hayward/San Leandro area and beyond to look at different countertops, designs, etc. Alvaro always responded to all my messages and emails. Every single time. Sometimes my messages would be weeks apart. When I finally made my decision to go with him, it was well over a month from when I first contacted him. He stuck with me all along the way and that left an impression on me, especially in this type of business. I had a few strange questions about different options and configurations of the counters and he was always responsive with open and honest opinions and information. Once I finally picked out my material, he met me at the shop where I purchased the counter to check out the material and he helped me make sure we were getting a good piece that wasn't too warped. All of this helped reassure me that he approved of my selection and that his trained eye could notice things that I wouldn't be able to notice on my own. He picked up the slab with his truck and took it off to fabricate and cut. He showed up a few days later for the install and it was done in no time. Oh, I forgot to mention that he stopped by and did a consultation and looked everything over and provided a ton of really helpful advice and analysis of the job, how he would suggest doing it, what he wouldn't suggest etc. He also brought some samples with him for me to check out and offered a great price on countertops that he already had on hand. The entire experience is everything that you would hope for in a countertop install. I will recommend him to anyone that need any countertop work. The pricing was some of the best I could find, the work was high quality (still looking great and holding up 7 months in) and Alvaro was a pleasure to work with. Thank you very much for everything!

    Custom Stone

    Custom Stone

    4.8
    (60 reviews)

    We are the owners and designers of a nearly 4,000 square foot high-end home in Marin County for…read morewhich we recently completed new construction. We hired a general contractor and agreed to use all of their selected subcontractors except for a small subset we insisted on selecting ourselves, including Custom Stone. Custom Stone came highly recommended by multiple stone suppliers and other fabricators in the Bay Area. The scope of our stone installation was large and it was critically important that we select a fabricator who had experience with higher-end homes and highest-quality installations. Our scope included a master bathroom consisting of a double vanity, an 8' tall all-slab master shower and an undermounted roman master bathtub; a large kitchen with multiple stone surfaces including a 12' x 9' island; two guest bathrooms with marble slab vanities; a guest bathroom all-slab shower; an all-slab marble surround and hearth for a 42" fireplace; a custom designed and constructed semi-precious slab backlit bar; and an outdoor BBQ counter with Neolith. At the outset of the project, Custom Stone joined us during trips to various stone yards, advised us on the considerations of different materials, and helped us to obtain the most competitive pricing with their relationships. During the fabrication process, Custom Stone sent us multiple detailed design mock-ups and welcomed us to participate in the process. They recently invested in state-of-the-art fabrication equipment and technology that enables Contractors and Owners to see exactly what output they can expect, and to efficiently and flexibly provide input into the design and configuration decisions. For example, their new 3-D Laser measuring system and real-time digital vein-matching software allowed us to approve our slab layout before the fabrication started. Custom Stone's CNC waterjet cutting machine enabled exceptionally precise cuts on the material that we didn't find possible with other fabrication firms, allowing Custom Stone to produce the highest-quality end products for our project. Custom Stone's work is uncontestably one of the highlights of the new home and has significantly enhanced its aesthetic and value. We cannot speak highly enough of their work and the process of working with them. They worked and collaborated well with other trades/subcontractors, offered up creative solutions and demonstrated an unwavering commitment to quality. When we were selecting our stone subcontractor, we considered five (5) criteria in the following stack-ranked order: (1) precision in design and craftsmanship, and attention to detail; (2) knowledge of products/materials; (3) design skill in assembling pieces to create contiguous and less visible seams; (4) use of current technology and tools; and (5) reliable and on schedule. Custom Stone achieved the highest marks across all five criteria. We would certainly recommend and hire them again for whatever scope project we consider in the future.

    Highly recommend working with Dimitar and Custom Stone. They were fantastic to work with on our…read moreKitchen/Bar/Bathroom remodel. They have really great attention to detail and excellent customer service. We are so happy with how it all turned out!

    SurfaceTopia Stone Countertops & Tile - countertopinstall - Updated July 2026

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