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    Mainely Tubs

    3.0 (2 reviews)
    Closed 10:00 am - 6:00 pm

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    2 years ago

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    LUXE Salon & Spa - Second floor lounge

    LUXE Salon & Spa

    (13 reviews)

    I had to cancel a couples massage on 6/30 since we received a call from my husband's sister at 1:30…read morePM that their mother was in critical condition and about to pass away. I called the salon/spa as soon as we hung up with his sister. The person that answered the phone said it was no issue and she was very kind. Unfortunately, later that evening we received an email stating we were no-shows and we were then charged $300 on our credit card. I called to speak to the owner on Monday. Instead of being, compassionate and kind she lectured me on how many visits I had to cancel in the past year. She agreed to the refund but inferred that I am not welcome back and also would not let-up on the cancellation history. We've been frequent guests at BVI over the years and even held our daughter's wedding shower there in 2024. It's disappointing that an experience at Luxe has now colored how I feel about the property as a whole, given how loyal we've been. Of the appointments I did need cancel for medical reasons (13 over the course of a year), my shortest notice was 9 days and longest was 108, averaging about 7 weeks. That's real time to fill those slots, not someone trying to hurt the business. Their cancellation policy states no less than 24 hours notice is required. I did well over that each time. I typically would book months in advance because securing the people I want and the dates/times I want is not easy if I wait too close to the dates/times I need. This causes me to have to adjust the appointments at times due to medical issues I was having at that time. I explained this to the owner, but she still was very aggressive and heartless.

    I went to the salon for a trial for my wedding. I did feel that the lady who did my make up was…read morevery nice and did a good job overall. However, I did not feel that it was worth the $175 I had to pay. The stylist I went to spent maybe 20 or 25 minutes pending my hair and putting in a few quick curls. It really didn't even look that great. I had to pay another $175 for that. I just did not want to pay another $350 for my wedding day and not be completely happy.

    Serenity Spa - Reception area

    Serenity Spa

    (17 reviews)

    I wonder if this location is still open since there are no reviews in over two years. Called and…read moreleft voicemail earlier this morning for availability. As of this writing, no response. Not acceptable response time is a negative. Update: A little after this review was posted, I received a text message informing me no availability today. Very happy a small business is active. It appears they are still in operation. With that said, it may be helpful to use a web-based appointment system if you can not answer phones. Upgraded to a 3. Used another vendor.

    Serenity Spa has more services than any spa I've ever been too. It takes almost an hour to read…read morethrough them all on their website, seriously! That being said, I enjoy them. They are quite affordable, yet professional. They always run many specials every month that can be viewed on their website. Each month, they add additional seasonal treatments to their already tremendous amount of services. For services there, I've had a hot oil scalp massage, microdermabrasion, and a mud wrap & salt glow. They are a small operation, so scheduling isn't always the easiest but worth it when you get in. I've played a lot of phone tag with them to get scheduled. I really wish they had online scheduling like almost all other spas these days! I've actually gone to other places twice because I was able to instantly schedule an appointment for the day and time needed rather than wait to have them call me back. For this reason I'd take away a star, rating them a 4. I hope they read this and consider adding an online scheduling feature at some point, the sooner the better. They are easy to find, with plenty of parking in a private lot. Comparing them to other area spas, I'd say they lose a star for décor. While although nice inside, I still think they could improve on the spa feel overall. Little details can go a long way. Service wise itself, I'd rank them 5 stars. I wish you could rank them in different categories on Yelp. That being said, I can't wait to go back for a hot oil massage. They have 5 kinds to chose from based on your specific needs. They also have a champagne massage that sounds delightful!

    Ariya Aesthetics - Body Contouring at Ariya

    Ariya Aesthetics

    (17 reviews)

    $$

    I have been suffering from TMJ for quite some time. It hasn't been until recently that i haven't…read morehad any relief from massages or oral appliances to relieve my jaw pain/popping, I did some research and read the benefits of botox for TMJ. I had also disliked how deep my tear troughs have always been. since i was little its like i looked like i had been working 16 hours a day! I did research though google and instagram and ended up loving Kelly's work. I DMed on IG asking some questions in which she answered thoughtfully. I felt comfortable going to her for my first visit. Scheduling was wonderful and easy. The front staff was wonderful, Maya was very kind! Upon first seeing Kelly she went through by medical hx in detail to make sure i had no contradicting conditions/meds that would interfere with what i wanted. She explained botox vs my severity of TMJ and her recommendations of how much she felt would be helpful on a first time visit. As well her suggestions on my underage filler to achieve the desired look I wanted. I had initially thought just filling the tear trough would improve my undereye (which it did) BUT, to get the look i ACTUALLY wanted she explained how medial cheek and mini cheek lift would get the look i pictured in my head. Like she read my mind! She understood my description perfectly and made it come to life. The process was painless. She used a numbing cream on injection sites. It was quick and over before I knew it. She asked how i was doing through the entire process. Educated me on post care and possibility of bruising or swelling. Fortunately for me i only had 1 teeny bruise under my eye at a injection site that went away in 2days. Its been over a week since my visit. In that time Kelly has reached out a few times to check on how I've been doing, and i really appreciate that. I feel its amazing personal attention/care and it honestly couldn't be beat! I couldn't be happier. Im still shocked how i didn't do this earlier. I work nights, 14 hours 3 days in a row and I look v tired after the week is over. I don't look tired anymore!! I look awake, and fresh. Glowy even. As for my TMJ, its too early to tell. Kelly said 6-8 weeks i should feel a difference. I love Kelly, she is knowledgeable, comforting, fun, understanding / helpful and gave me all the information and more that i needed. The facility is clean, and the people are inviting. I can't wait to comeback, thank you!!

    I've been going to Ariya for a couple of years now and…read morecouldn't recommend it enough. It's a beautiful & clean place, with the best professionals who always listen to your concerns. Their professionalism & knowledge is unparalleled; no question goes unanswered & they never try to upsell a treatment that I don't need. Out of 5 stars they deserve 6!! Keep up the fabulous work ladies!!!

    Mainely Tubs - hottubandpool - Updated September 2026

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