Fast and friendly service and curbside side pickup when I was solo with my handicap sonread more

Customer service is not friendly the way it used to be. Also, twice I had to return merchandise…read morebecause of their mistakes. Honestly, this used to be a very good business, but It's not anymore. The only place that I would go to in San Jose for medical merchandise is the store on Almaden near Costco... sorry I forgot the name. They understand how to treat people.

Hi Its martin. Heres…read morea solid evidence that your scooter will be never be stolen with this guys u r in good hands ..help yourselves have them service ur scooter i came here for a flat front tire replacement i was really hesistant at first cuz yeA... u kno.. after realizing they r the only ones repair accept heavy hyper scooters they even have pmt tires to offer for hyperscooters which is top of the line tires that only offer in this area. No other team will be honest than them .period. the front desk lady was so nice even gave me candies and frappp Due to my hardship situations that i had confess to them. Highly recommended this team r the best when it comes to customer service, honesty, upgrades , mods and repairs , fully knowledgeable experienced geek staffs to work on your scooter Professional people to be around and as u see my scooter is still in one piece. Dont trust other place than this guys. MORE POWER more projects to come! I will also drop off my begode 70mph euc when i get budget cuz it doesnt turn on cuz im a new rider drop it a lil bit when i was practicing and have them service it in future. GOD SPEED MORE POWER THANK YOU GUYS God will bless u with more customers now.. incoming!!!!@@ Thank you!! C:

If you have a backup electric vehical then you can bring the broken one to this place. They can fix…read morething but dont expect to get your vehical back within a week. My son ebike has been there over 2 weeks and it still sitting there waiting to be fix. We call every week for update but always get the answer that "someone will call you back" but actually no one call then you need to call in again and put you on hold then get the same answer.

There is a great selection of items. They were very helpful to find the right thing…read more They took good care of me.

Great selection of quality equipment at the best rental prices I could find in the South Bay. On…read moretop of that, the personnel were very friendly. Highly recommended!

I had a very good experience today at the American Medical Supply showroom. I was shopping for a…read morelightweight, foldable electric wheelchair. I was given an excellent demonstration by Ray, who answered all my questions, described all the possibilities the store carried and showed us around both floors. I was very pleased by the service I received and highly recommend shopping there for purchases or short-term rental of adaptive equipment. Very friendly and helpful.

Called to rent a hospital bed for my wife who just had knee replacement surgery. Everything ordered…read moreand completed over the phone and the bed was delivered by a nice driver gentleman who brought the bed in Pieces and set it up in our downstairs room and all went perfectly fine. I will hopefully never need a hospital bed but if I do I know where to go.

I stopped by the store to check out their power lift recliner inventory for rent or purchase. They…read morehad about 8 units for demo and purchase, and another 2 or so that could be rented. It was a good range of the Golden Technology offerings (high-tier American-designed medical grader power lift recliner manufacturer in Pennsylvania). I spoke with Kevin, the store manager, and associate Chris. Both were very knowledgeable about the chairs, patient as I tried them out, and helpful in advising me on what I might need for my situation (upcoming back surgery). I'm happy to recommend Mobility City in Milpitas if you need a power lift recliner, and they also have a wide selection of electric chairs/scooters, walkers, etc (I didn't inspect closely, but they had neat, ordered rows of equipment on display and space in the store for customers to demo). Also, if you stop in the store, make sure to say "Hi" and give some pets to Circuit, the super friendly dog.

They are very friendly, professional and patient with customers. You can demo any unit before to…read moreassist in making a decision on which mobility unit you finally buy or think about you next step. They seem to have a great selection of top quality units. Try carry many different types including beds and chairs.i did buy a mobility electric wheelchair and it fits my needs. They also have service plans and support the warranty 100%.

We had a 24' ramp and stairlift installed. The quote was very fair, but what was amazing is they…read moreinstalled the lift 2 days later and the ramp within 24 hours of coming on-site. The installation team was stellar. There is no other company I have ever experienced with this level of service and quality. You could drive a tank up the ramp!

Wil did a great job on our Stiltz maintenance. He was courteous and knowledgeable, taking the time…read moreto explain the issues with our elevator and answering all of my questions. His positive attitude and professionalism made the entire maintenance visit a pleasant experience.

I made a complaint about this company and they have bent over backwards to try to resolve my…read moredisappointment

I purchased an Open Sesame door opener system from them after a previous door opener died. My dad…read moreis paralyzed from the chest down, and having a functional door opener is critical for him, so I wanted to get a reputable company to do the installation and hopefully provide future support. All was well for 2-3 months, until last week, the "pusher" separated from the door jamb. Which makes the door opener not work at all. My parents called 101 Mobility, and tried to get in touch with someone, and it took a few days for them to hear back. I had ended up going over to their place in the meantime, and I checked out the door. I was *shocked* by what I found. I thought the force of the door pusher/closer would have ripped the screws from the wall with some kind of significant force. But that's not what I found. What I found was that the screws had simply pulled straight out with no effort. Look at the attached picture. What you can clearly see is that the holes are significantly larger than the outside diameter of the thread of the screw. It's not torn out, it's cleanly drilled to that size. I could slide the screws into the holes and wiggle them around with absolutely no resistance. I went to the store & bought screws one and two sizes larger than the existing screws. NEITHER of them were big enough to catch in the hole. You may notice what looks like wood glue residue in the hole. Similar residue is on the side of the pusher. I contacted Victoria Torres at 101 Mobility, and she claimed that there was *no way* that the installer installed it wrong. I told her exactly what I saw. I didn't draw any additional conclusions about it, and she kept saying I was wrong. I told her I had video and photos, and I sent her the video, which shows me gliding the screw in and out of an obviously too large hole. The photo of the backside of the pusher is a screen grab from that video as well. The installer then called me on the phone. I described to him what I'd seen. He insisted that 1.) no glue was used, and 2.) that everything was installed according to the manufacturer's specs. I told him about my experience with the screws, and the appearance of the back of the door pusher. He insisted it was installed correctly to the manufacturer's specs. Now, I cannot say definitively if this was just glued on, because the installer saw that the screws were obviously too small. Maybe that residue is from something that was there previously. I have no idea what that would be, and why the residue is there, but they insist no glue was used. There is a very small chance that it is from the previous door pusher device. However, that device was there for three years, and so if the glue residue is from that, I find it odd that it's stuck to the backside of the new pusher. Still, maybe that's it. Again, I can't say with 100% certainty. You will note here that I'm leaving this door open because I'm not 100% sure. I AM100% sure about the next bit. I can say *definitively* that the drilled holes were significantly larger than the outside diameter of the screws, and inspection of the screws showed that the threads had some minimal drywall "caught" in the threads, but zero wood. Similarly, if you look at the hole interiors, they are entirely smooth, which is not how a hole looks after it's been screwed into by a properly sized wood screw. I want to give 101 Mobility a chance to respond here, because so far every contact that they've had has insisted that this is installed to the manufacturer's specifications, that no glue was used, and that my observations are incorrect. (I was a Mechanical Engineer earlier in my career, in case you find that relevant.) Here is the only conclusion that I will draw: If 101 Mobility made errors in their installation, the result was an unreliable, improperly installed door opener that I paid thousands for, that my disabled father cannot rely on for something he needs to simply work on a daily basis. If 101 Mobility did not make errors in their installation, they have sold me a product for thousands of dollars that is fundamentally unreliable, that my disabled father cannot rely on for something he needs to simply work on a daily basis. I contacted 101 Mobility because I wanted a company who could support something that my father *relies* on. So far, they have repeatedly deflected responsibility for this thing that they installed. They had complete control over every aspect of this installation, and insist it was done correctly. In order to get the door to work again in a timely manner, I did a quick repair myself that I know will not last, but was good enough to get things working for the time being. This, again, after paying more than $3,000 for them to install this device, which failed in less than three months. You can look at the photos yourself and draw whatever conclusion you feel makes the most sense. I will update this if 101 Mobility chooses to resolve this in an acceptable manner.

I was very pleased buying my scooter from here. Robert was great! He showed my all of the features…read moreof it with details. I would buy from Robert at Hometown again!

I have been trying to get my wheelchair fix by Quan the technician, Quan has repeatedly misleading…read moreme in regards to fixing my wheelchair. as of July 2022 my wheelchair has not been fix and with 3 DME wheelchair repair prescription to Mr. Quan. I have had other technicians from the same company fix my wheelchair with no problems. My medical clinic is not sending other referrals or knew clients to Reliable better know as Hometown Medical. supply

I've had my Bruno straitlift for 6 years and this is my first need of repair. The visit was…read morescheduled in 3 business days. They sent out John C. from the Sacramento office. When he arrived he diagnosed the problem quickly and he had the necessary circuit board on his van. He was efficient as well as personable. John also fixed a couple of other glitches I had with the chair. I now have a chair that works like new. I'm a happy and satisfied customer.

Hello everyone, My client/patient had this company come out…read moreto install a ramp for her. First off, they were 1.5 hours late. No phone call from the company to tell us they were going to be late. When they did finally arrive, they were eating lunch before installation of the ramp. Second, the ramp was installed but not safe for me or my client to use. Someone could've tripped on it, and/or my client could've fallen off the side of the ramp that wasn't secured. They would not make it safe for my client. Instead, they removed it. I asked them for her $1000.00 deposit back, and they refused to refund her. Please do not use this company. Lifeway Mobility is not a good company